RFI# 7111-26-EUA Request for Information for Cloud Base Check Scanning Software

Lubbock Power & Light has issued a Request for Information (RFI) #7111-26-EUA seeking cloud-based check scanning software solutions to replace their current Remit Plus system for processing mailed-in payments. The procurement targets a comprehensive software solution that must operate fully in the cloud, with specific capabilities including MICR line scanning, customer remit slip scanning, check endorsement printing, digital image storage and retrieval, and integration with the Customer Care System (CCS) for automatic payment posting. The software must also support complex workflow processes such as validation, returned item research, collections, severance processing, and dispute resolution. Vendors are required to provide detailed information about their cloud infrastructure, security measures, uptime guarantees, incident management procedures, implementation and migration support, hardware requirements, and pricing models. The RFI responses are due electronically through the Lubbock Power & Light Bonfire Portal by December 10, 2025, at 2:00 p.m. CST, with the final day for submitting questions set for December 2, 2025, at 5:00 p.m. CST. This is an information-gathering phase, and no direct award will be made based solely on this RFI, with a potential Request for Proposal to follow.

The RFI does not explicitly specify set-aside designations or restrictions on respondent types, though it indicates a preference for vendors with Texas presence. Respondents are subject to strict anti-lobbying provisions that prohibit discussing or promoting their RFI with LP&L Utility Board members, City Council members, or staff outside of LP&L-sponsored inquiries, with potential response rejection for violations. The current system being replaced is the Remit Plus platform, suggesting potential migration complexity. LP&L will not provide compensation for submitted information and retains ownership of all responses, with confidential and proprietary information initially protected but subject to potential disclosure determinations by the Texas Attorney General or courts. While no specific budget range is outlined, the comprehensive nature of the requested cloud-based solution suggests a significant technology investment. The RFI emphasizes comprehensive vendor capabilities, including technical infrastructure, security protocols, implementation support, and potential system integration requirements.