Enterprise Asset Management (EAM) Solutions

The City of Austin is requesting proposals for a cloud-based Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) to replace and consolidate Austin Water Department's existing asset management platforms, with proposals due August 18, 2026 at 2:00 PM CT and a mandatory pre-offer conference on July 13, 2026 at 12:00 PM CT via Microsoft Teams.

The procurement is subject to City of Austin's Minority-Owned Business Enterprise / Women-Owned Business Enterprise (MBE/WBE) Program Compliance Plan requirements under Austin City Code Chapters 2-9A and 2-9B. Local Business Preference (up to 10 points) and Small Business Preference (up to 10 points) are available as discretionary evaluation factors based on proposal value thresholds.

The scope spans a modern, scalable, cloud-based system serving both horizontal infrastructure (water distribution) and vertical infrastructure (treatment plants and pump stations). Required functional capabilities include asset registry and lifecycle management, preventive and predictive maintenance scheduling, work order management, inventory and supply chain optimization, crew scheduling and routing, mobile field operations with GPS and offline capability, GIS integration, customer service management, and analytics and reporting. The solution must support 500+ concurrent users and maintain 99.9% uptime SLA. Vendors must demonstrate compliance with 105 mandatory security requirements and 24 privacy overlay requirements, including NIST standards, FIPS 140 encryption, multi-factor authentication, and WCAG 2.1 accessibility standards. System integrations required include GraniteNet, Maximo, Microsoft Active Directory, AclaraOne, AMANDA, Salesforce, Motorola CSR 311, CC&B, and ESRI GIS. The vendor must complete a 450+ functional-requirement matrix and data migration scope documentation covering asset master data, work orders, preventive maintenance records, inspections, inventory, labor data, documents, and user roles.

Evaluation criteria are scored as Executive Summary and Vendor Experience (8 points), Functional Capabilities (29 points), Technical Architecture and Integration (15 points), Implementation Plan and Support (20 points), and Price (8 points). Written questions are due August 4, 2026. The contract commences upon execution with no fixed initial term; the City retains sole discretionary extension rights. Proposals are valid for 180 calendar days following the RFP closing date unless a longer acceptance period is offered. NIGP Code 92005.