Electronic Health Record (EHR) for Low Income and Homeless Healthcare Programs - Human Services ARPA

Pinellas County is seeking a comprehensive Electronic Health Record (EHR) system for its Low Income and Homeless Healthcare Programs, funded through the American Rescue Plan Act (ARPA). The Request for Proposal (RFP) aims to procure a modern, cloud-based EHR solution that supports proactive health service delivery, community care coordination, and patient engagement across five health program sites, the Bayside Clinic, and mobile medical units. The system must be highly configurable, HIPAA-compliant, and capable of supporting 100-140 users, including internal and external providers. Key deliverables include a single client record management system, vendor list integration, and comprehensive features such as charting, reporting, billing, lab integration, patient self-service portal, and telehealth capabilities. The evaluation process will assess vendor qualifications, technical approach, statement of work, and compensation, with a total possible score of 1,000 points across four main criteria. Critical deadlines include a question submission deadline of February 20, 2024, and a proposal submission deadline of March 5, 2024, at 3:00 pm. The initial contract term is ten years, with the option to extend for three additional 36-month terms.

The solicitation emphasizes opportunities for small, minority-owned, and women's business enterprises, with specific procurement guidelines prioritizing diverse vendor participation. The county anticipates migrating approximately 235 GB of data from existing systems (NextGen and CareScope) and requires robust integration capabilities with external systems including the State Department of Health, local hospitals, pharmacy benefit management, and social service platforms like Unite Us and 211 Tampa Bay Cares. While specific budget ranges are not explicitly detailed, the project is funded through Coronavirus Local Fiscal Recovery Funds, indicating significant financial backing. The EHR system must integrate with existing infrastructure including Oracle E-Business Suite, Everbridge, PowerBI, and a future integration platform. Potential vendors must demonstrate compliance with federal regulations, including equal employment opportunity, non-discrimination guidelines, and comprehensive data protection measures. The system's design must support complex analytics, performance dashboards, program tracking, and fiscal management while maintaining strict security and HIPAA compliance standards.