06014b_r1_a2.pdf

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Attached to
#06014 Customer Survey Services - Open Enrollment #1
Solicitation number
#06014
Issued by
Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington

About this file

This document is a solicitation amendment from the Washington State Department of Enterprise Services related to Contract #06014 for Customer Survey Services. The purpose of this amendment is to extend the response due date to November 23, 2016 in response to an additional question received. Bidders must provide details on their quality assurance, data protection, and disaster recovery processes, while maintaining confidentiality, in order to demonstrate their capability to protect the customer's information. The original solicitation for this contract was posted in January 2016 with an estimated annual usage of $200,000, however no sales have been reported since the award in March 2016. This open enrollment is intended to expand the pre-qualified pool, as DES has been contacted by several contractors interested in participating. Currently, there are 25 contractors awarded on this contract.

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State of Washington Contracts, Procurement, & Risk Management Division Department of Enterprise Services P.O. Box 41411 Olympia, WA 98504-1408

SOLICITATION AMENDMENT

Solicitation No.: 06014

Amendment No.: 2

Effective Date: 14 November 2016

AMENDMENT NO. TWO

TO

SOLICITATION NO. 06014

CUSTOMER SURVEY SERVICES

This Amendment (“Amendment”) to Solicitation No. 06014 – Customer Survey Services is effective immediately and is not required to be submitted with proposals. All other terms, conditions, and specifications remain unchanged.

P U R P O S E THE PURPOSE of this amendment is to capture the following changes:

Extend the response due date to Wednesday, November 23, 2016. Enterprise Services is extending the due date in response to an additional question received.

Question: This RFQ asks (bidders) to provide our security plan/details (App F, Section VI.

Data Security). We aren’t able to provide those unless we have a signed NDA. Would it be appropriate to state in our response that we can provide all necessary security requirements once we are under an NDA?

Response: Bidders must provide some detail as to how they handle quality assuarance, data protection and disaster recovery in their reponse. While full details may be confidential, the basics need to be outlined in the bidder’s reponse. Bidders are to provide as much fo the ‘generic’ information as pssible to not require an NDA. Enterprise Services has to have this information in order to ensure awarded contractor have the capability of protecting our customer’s information.

Any communications regarding this amendment must be addressed to the Prorcurement Coordinator listed below.

Roni Field 360.407.7949 veronica.field@des.wa.gov mailto:veronica.field@des.wa.gov

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