Attachment_4_PWS_Buck_Creek_(Rathbun)_.pdf

W912DQ-19-C-****

Page * of **

0001 FY19 Base Year. $______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

Business Line: Recreation

0002 FY20 Option Year $_______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

0003 FY21 Option Year $_______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

Section C - Descriptions and Specifications

PWS

NOTICE TO OFFERORS

Solicitation for Park Attendant Services At Buck Creek Park, Rathbun Lake Project, Iowa

1. ITEMS

You must provide an offer on all items and entire quantities for Buck Creek Park (base year plus two renewal options) to be considered. Offers received not complying with this requirement will be rejected.

2. WAGE RATES:

Prevailing Wage Rates will apply for any awards resulting from this solicitation. Wage Rate are attached. Offerors should take into account the requirement to pay prevailing wage rates to all employees.

3. BEST VALUE PROCUREMENT:

This will be a BEST VALUE procurement. Award will be made based on best value to the Government, not on price alone, in accordance with FAR Part 52.212-2 “Evaluation - Commercial Items” (Jan 1999). The following evaluation factors will be considered: (1) Experience (2) Past Performance, (3) Price. Experience and Past Performance weigh more heavily than Price in determining the best value to the Government.

4. EVALUATION CRITERIA.

An evaluation will be completed for each responsive offer received by the due date and time.

Selection of a Contractor will be determined following a thorough assessment of all offers.

The assessment will involve a determination by the Government of the overall merit of each offer, recognizing that subjective judgment on the part of the Government is implicit in the entire process. An award will be made to the offeror deemed responsible in accordance with FAR 9.1, and which conforms to this solicitation and is determined to be the overall most advantageous to the Government, price and other factors considered.

5. REQUIRED INSURANCE, BOND, AND LICENSE:

After award, the Contractor shall furnish proof of all required insurance, bonding, and valid driver's license(s) to the Contracting Officer or his representative, before starting work. This is normally accomplished at the Pre-Work Conference, and is not required prior to submitting an offer.

6. TELEPHONE NUMBER:

Quoters must provide on the first page of the solicitation a telephone number at which they can be contacted for a period of not less than one week following the due date of this solicitation. Quotes from persons who cannot be contacted by telephone over any two-day period during office hours (8:00 am to 4:00 pm CST) within one week following closing will be considered non-responsive and will be removed from further consideration.

7. PERFORMANCE PERIOD:

Awards for Park Attendant services will be for the 2019 recreation season plus two renewal options for 2020 and 2021. The decision to exercise renewal options will be made by the Government, not by the Contractor. There is no guarantee to the Contractor that a renewal option will be exercised. The Contractor cannot withdraw from the contract at his/her discretion, but is committed to perform services for any renewal option year(s) which the Government chooses to exercise.

8. SITE VISIT:

Offerors are highly encouraged to familiarize themselves with the parks and facilities. A site visit is strongly recommended. All of the areas are continuously open to the public and require no prior coordination to enter.

9. This is a Flood Control Project. Occasional retention of flood waters may inundate portions of Public Use Areas, other areas, or access roads thereto, being serviced by this contract. In the event that inundation materially affects the scope of work, under this invitation, the Contractor will be requested to submit a pricing proposal covering the unserviceable portion of his contract in order that an equitable adjustment to contract price can be negotiated and the contract adjusted. Payment for services not performed as a result of conditions stated above will be initially with held until execution of an equitable adjustment can be made by contract modification.

GENERAL INFORMATION

Section C-1

C.1.1 BACKGROUND. Rathbun Lake is a flood control reservoir in southern Iowa, with numerous parks and access areas managed by or leased from the U.S. Army Corps of Engineers. Park areas at Rathbun Lake Project offer a wide variety of recreation facilities including boat launching ramps, campgrounds, full service marinas, picnic areas, and sand swimming beaches. Many routine maintenance items are contracted to the private sector. Mowing, refuse collection, park attendant services, and facility cleanup are just a few of the activities that are performed by private contractors for the

Corps of Engineers at Rathbun Lake Project. Any award made from this solicitation will be a Firm-Fixed-Price, performance-based service contract.

C.1.2 SCOPE OF WORK. Contractors shall provide all labor, materials/supplies, transportation, and equipment to perform park attendant duties, at Buck Creek Park, at Rathbun Lake Project, near Centerville, Iowa as defined in this Performance Work Statement (PWS), Section C-5 in particular, except those items specified in Section C- 3 as Government-furnished. Park Attendant Contractors will be required to use a Government-furnished computer system to access and successfully utilize the Recreation One Stop (R1S) reservation system, which will be the method for collecting and entering all fees. Contractors shall perform to the standards in this contract. A map of Rathbun Lake can be found on the Internet at:

http://www.nwk.usace.army.mil/Locations/District-Lakes/Rathbun-Lake/

C.1.3 PERIOD OF PERFORMANCE. B u c k C r e e k Park Contractors work during the recreational season, May 8 through September 30th.

C.1.4 REQUIRED INSURANCE. In accordance with the FAR Clause 52.228-5 titled

“Insurance-Work on a Government Installation” Contractors shall obtain and maintain during the period of performance the following insurance*:

Workmen’s Compensation . . . . . Coverage complying with applicable State statute** Employer’s Liability . . . . . . . . . . Minimum $100,000 Automobile Liability . . . . . . . . . . Minimum $300,000 per person

$500,000 per occurrence $ 100,000 property per occurrence

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Iowa Division of Insurance, telephone (515) 281-5705 Division of Workers Compensation, telephone (800) 775-2667

C.1.5 POST-AWARD (“PRE-WORK”) CONFERENCE. This is a mandatory meeting.

After award, but prior to start of services, the Project Office will arrange a Pre-Work conference to be held at the Project at a mutually agreed time. The purpose of the conference is to discuss contract requirements and details of contract performance with the COR.

C.1.6 Performance and payment bond.

In accordance with FAR Clause 52.228-16, park attendants contractors must provide performance and payment bonds ( SF 1418 and SF1416).The bonds must be in the form of firm commitment, supported by corporate sureties whose names appear on the list contained in Treasury Department Circular 570, individual sureties, or by other cashier’s check, irrevocable letter of credit, or, in accordance with the Treasury Department regulations, certain bonds, or notes of the United States. Bonds must be approved by Corps of Engineers Office of Counsel before services may begin

Treasury Circular 570 is published in the Federal Register, or may be obtained from the U.S. Department of Treasury, Financial Management Service, Surety Bond Branch, 401 14th Street, NW, 2nd Floor, West Wing, Washington, DC 20227. {61FR39214, July 26, 1996}

C.1.7 DOCUMENTS AND CORRESPONDENCE. After award, all documents and related correspondence shall be routed through the Contracting Officer’s Representative (COR) at the Project Office to the Contracting Officer. The Contracting Officer will designate a Contracting Officer’s Representative for each contract.

C.1.8 CONTRACTOR PERSONNEL.

C.1.8.1 MANPOWER REQUIREMENT:

The Contractor shall personally perform, or provide direct personal superintendence of the employees engaged in the performance of duties under the contract. All employees working under this Contract shall be as identified in the Contractor's proposal and shall be subject to approval of the Contracting Officer. Approval shall be conditioned on proof of bonding and a criminal records check demonstrating no felony adjudications of any type or misdemeanor adjudications involving theft or sexual offenses. An "adjudication" shall mean a conviction or any plea of guilty or no contest, or any judicial finding of guilty to the charge, regardless of whether sentence is actually imposed. Equally-qualified employees may be substituted upon written request and the concurrence of the Contracting Officer based on the criteria stated. All personnel shall be covered by the insurance and bonding requirements of this Contract.

C.1.8.2 SECURITY REQUIREMENTS: Contractors shall safeguard all Government property. Keys to Park Attendant booths and storage sheds will be provided to Contractors. Contractors shall establish and implement methods of making sure all keys issued by the Government for Contractor’s use are not lost or misplaced, and are not used by unauthorized persons. If keys are lost, the contractor shall bear the cost of replacement keys and rekeying of locks.

C.1.9

1.9.1 PARK ATTENDANT TRAINING. Prior to beginning performance of this Contract, Park Attendant Contractors are responsible for ensuring that all Contractor employees and personnel are familiar with the requirements of this Contract and are properly trained in the use of Recreation One Stop Reservation System, (R1S), and the use of credit card machines for acceptance of fees. Failure of the Contractor to properly train employees and personnel, resulting in unsatisfactory performance of this Contract, will be grounds for termination of the Contract. To ensure that all potential Contractors have an adequate opportunity to compete for award, Contractors and their employees and personnel may attend training prior to the start of services. Such training is provided free of charge by the Government and contractor attendance shall be free of charge to the Government. Normally this is accomplished over a two-day period during the five (5) days prior to start of services. Training will be provided on location at the booths by one of the Park Rangers.

C.1.10 QUALITY CONTROL (CONTRACTOR’S RESPONSIBILITY). Each Contractor shall develop a Quality Control Plan designed to demonstrate how that Contractor will meet the needs of the Project. The Quality Control Plan shall document how the Contractor will identify and correct performance shortfalls. Complete records of all inspection work performed by the Contractor must be maintained and made available to the Government during contract performance

C.1.11 QUALITY ASSURANCE (GOVERNMENT’S RESPONSIBILITY).

C.1.11.1 QUALITY ASSURANCE PLAN (QAP). A Quality Assurance Plan will be used during the life of each contract to ensure that Contractors perform the services required by this PWS in an acceptable manner. The Government develops the QAP, and the Project Office administers the plan.

C.1.11.2 GOVERNMENT SURVEILLANCE PLAN. The Government will monitor

Contractor performance using quality assurance procedures developed by the Government. Typical procedures might include random sampling, checklists, and customer complaints. This should not be considered an exhaustive list. A primary objective of Government Quality Assurance will be to determine the effectiveness of the Contractor’s quality control system.

C.1.11.3 INSPECTIONS. According to the Inspection of Services clause (52.246-4 Inspection of Services-Fixed Price), the Government reserves the right to inspect all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government will perform inspections in a manner that will not unduly delay the work. The government will perform random recreation fee audits throughout the summer.

C.1.11.4 UNSATISFACTORY PERFORMANCE. If any of the services do not conform to contract requirements, the Government may request the Contractor to perform the services again, where appropriate, in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements, and (2) reduce the contract price to reflect the reduced value of the services performed. NOTE: If the contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may by contract, or otherwise: (1) perform the services and charge to the Contractor any cost incurred by the government that is directly related to the performance of such service, or (2) terminate the contract in whole or in part.

C.1.12 OTHER CONTRACTORS. Contractors shall not commit or permit any act which may interfere with the performance of work by another Contractor or Government staff.

C.1.13 CONTRACTOR PETS. No pets are permitted inside the Park Attendant booth at any time. Contractors shall be liable for any damages or injuries caused by their pets.

When outside, pets shall be on a leash at all times.

C.1.14 TOBACCO POLICY. Tobacco use is not allowed in all Government buildings, including shower buildings, vault toilets, Park Attendant booths, etc. Tobacco use is also not allowed by Contractors while in direct contact with the public.

C.1.15 FIREARMS. Contractors and their employees shall not possess, during the performance of this contract, any firearms.

C.1.16 SAFETY.

Any injury, property damage, equipment malfunction or safety hazard observed by the Contractor shall be immediately reported to Project Personnel.

All services shall be performed in accordance with applicable safety requirements set forth in Corps of Engineers Manual EM-385-1-1, “Safety and Health Requirements Manual” and supplements thereto. The EM-385-1-1 is hereby incorporated by reference, and the Contractor is required to perform this contract in accordance with the standards set forth therein. Any equipment or materials not in conformity with this manual shall be removed from Government property immediately. The Contractor will be expected to take a vital interest in safety, hazard, and to educate their employees to work and plan their work safely.

C.1.17 Payment.

Payment will be made monthly by the Disbursing Officer, U. S. Army Engineer District, Millington Tenn. in accordance with the Prompt Payment Act (Public Law 97-177). As stated in this law, the Government has 30 days after the date of invoice receipt in the correct office, or after constructive acceptance, whichever of the two dates is last. The only time constructive acceptance will not be used is if actual acceptance occurs before constructive acceptance. Constructive acceptance is deemed to occur on the seventh (7) calendar day after delivery. Under the items of this contract, invoices are to be submitted to the U. S. Army Corps of Engineers, Rathbun Project, 20112 HWY J5T Centerville, Iowa 52544. For quoting, invoicing and payment purposes, the mandatory meeting before 1 May, shall be considered as part of the May services.

C.1.18 Flood Conditions

This is a flood control project. Occasional retention of floodwaters may inundate portions of the park area, other areas, or access roads thereto, being serviced by this purchase order. In the event that inundation materially affects the scope of work, the Contractor will be requested to submit a pricing proposal covering the unserviceable or affected portion of his work in order that an equitable adjustment to purchase order price can be negotiated and an adjustment made in accordance with the appropriate contract clause entitled “changes”. Payment for services not performed as a result of conditions stated above would be initially withheld until execution of an equitable adjustment can be made by contract modification.

SECTION C-2

DEFINITIONS AND ACRONYMS

Acceptable Level of Performance (ALP): Maximum percent defective that can be considered satisfactory; allowable leeway or variance from a standard before the Government will reject the service.

Contracting Officer’s Representative (COR): Individual designated and authorized in writing by the Contracting Officer to perform specific technical and/or administrative functions regarding the contract.

Contractor: Company structure, including partners, officers, and employees with interest in the contract.

Performance Requirement: A service output required by the contract.

Performance Work Statement (PWS): Similar to a scope of work, this document sets forth required duties of the Contractor.

Quality Assurance (QA): Government monitors/provides a measure of control over quality of services.

Quality Control (QC): Contractor controls quality of services and furnishes QC plan to the Government.

Service Contract: A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task or tasks. May cover services performed by either professional or nonprofessional personnel, whether on an individual or organizational basis.

SECTION C-3

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

C.3.1 GOVERNMENT-FURNISHED FACILITIES, UTILITIES.

C.3.3.1 The Government will provide a campsite for the Contractor’s trailer, and utility hookup consisting of water, electricity, and sewer. In addition, the campsite will include a picnic table and storage shed. Contractors may move onto the site no sooner than 7 days prior to the start of the contract. Water will be furnished to live-in trailer site from 1 May through 30 September only.

C.3.1.2 The Government will provide the telephone service to the booth. Telephone service availability at park attendant camp sites varies.

C.3.2 GOVERNMENT-FURNISHED MATERIALS/SUPPLIES.

C.3.2.1 Identified property

The following identified property will be furnished to be used in performing the contract.

When the property is delivered, the Contractor shall verify its quantity and condition in writing to the Contracting Officer or his authorized representative on Memorandum Receipt, ENG Form 4866, within 24 hours of receipt. Damages will be reported in writing, to the Contracting Officer or his authorized representative, within 24 hours.

Item (description) Qty Where Available Approx. Value

(1) Permit book as needed Project Office N/A

(2) radio 1 “ “ $1,200.00

(3) Magnetic Vehicle

Signs 2 “ “ $35.00

(4) Keys 1 set “ “ $200.00

(5) Annual Passes as needed “ “ N/A

(6) Day Use Envelopes as needed “ “ N/A

(7) Computer Hardware

Software shared with

Park attendant $3,000.00

(8) Daily Worksheets as needed “ “ N/A

(9) Reserved Tags as needed “ “ N/A

(10) Project policy notebook. NA

C.3.2.2 Government-Furnished Consumable Items

Maps, brochures, and forms will be furnished to the Contractor by the Government from stock.

C.3.3 GOVERNMENT PROPERTY CLEARANCE. Government personnel will be available October 1st to check out Contractors and to receive Government-furnished property from them. All Government-furnished equipment and items must be returned to the Government prior to Contractor departure.

Contractor will not be checked out prior to October 1st .

SECTION C-4

CONTRACTOR-FURNISHED ITEMS AND SERVICES

4.1 The Contractor shall furnish the following:

4.1.1 All Manpower necessary to accomplish the required work.

Campsite: If the Contractor or the Contractor’s employee performing the services of this contract elects to reside within the Rathbun Lake Project park system, the Government will provide the use of a campsite with storage shed at no cost to the Contractor. The purpose for the Government providing a campsite is for the Contractor or Contractor’s employee in need of a local residence while performing these contract services to have a residence or for the Contractor or Contractor’s employee preferring to reside within the park system for convenience and in relatively close proximity to the contract work. In the event the contractor is awarded multiple contracts, only one site will be available to the contractor.

Any additional sites will be issued solely at the discretion of the Government.

4.1.2

Requirements: The Contractor shall comply with the following:

For the base POP and the option POP the Contractor shall provide to the Government within seven (7) calendar days of the contract award date, signed correspondence stating the intent for Contractor or Contractor’s employee residence at the camp site. If the Contractor does not provide the correspondence per the Contract or elects to not use the campsite, then the Government will manage the use of the campsite.

The campsite shall be continuously occupied for the duration of each POP. The Contractor may elect to discontinue occupying the campsite prior to the end of the POP at which point the Government will manage the use of the campsite and the Contractor shall not have the option to resume access to the campsite until the next POP of this contract.

The primary, fulltime occupant shall be performing the services of this contract.

If the occupant is the Contractor’s employee, then employee payroll records shall be provided to the Government.

The Contractor cannot charge for the site or allow third party occupancy.

If the contractor chooses to uses the government provided camping site, the contractor shall provide a mobile travel trailer, motor home or approved equal, containing sanitary facilities and all equipment necessary for habitation. Tents or “pop-up” type tent campers, non-factory converted camping vehicles and trailers, will not be permitted. The unit shall present a neat appearance when parked at a location designated by the Contracting Officer. If self-propelled units are utilized, they must remain on jacks (blocked up for the duration of the contract) and shall not be used as transportation.

Mobile homes are not acceptable.

4.1.3 The contractor must have cellular telephone service available prior to start of the contract. The phone service will allow the contractor to be reached during non-duty hours and for emergencies. The contractor will bear any expenses for service related calls.

4.1.4 Mail service will be at the discretion of the Contractor. If service is desired, it is the responsibility of the Contractor to contact the local Post Office to determine if rural delivery is available. If the Contractor elects to have service, the Contractor shall provide a mailbox and if necessary a post, and installation of the post, in accordance with U.S. Postal Service requirements. The Contractor shall provide the Project Office with the local mailing address, once established.

4.1.5 Transportation vehicles, for use in performing the requirements of this contract must present a neat appearance and be in safe working order. All service vehicles must be approved by the Contracting Officer, must be covered by the contractor’s insurance policy, and must be operated on the roadways only. Operation in turf areas or through camp sites/pads/drives, will not be permitted. Vehicles must be clearly identified as Park Attendant Contractors. Transportation vehicles, for use in performing the requirements of this contract must be legal to operate on public roads in the state of Iowa.

4.1.6 All equipment and supplies necessary to accomplish the required work, i.e. brooms, dustpans, envelopes, miscellaneous office supplies, change funds, etc.

SECTION C-5

SPECIFIC TASKS

GENERAL INFORMATION. Park Attendant Contractors are responsible for the daily operation of the park entrance booth and for visitor assistance for 5.5 days per week, including weekends and Federal Holidays. Park Attendant duties include but are not limited to: fee collection, operation of reservation system, providing visitor assistance, providing brochures, maps, regulations, and literature to visitors, posting reservations daily in the campground, campsite checks, answering the fee booth telephone, etc.

5.1 Attendance of meetings: After award, but at least seven days prior to commencement of services, the contractor shall contact the Project Office to confirm arrival and the dates of the following:

5.1.1 Pre-work Conference: The Contractor shall meet with the COR at the Project Office for the purpose of discussing the requirements of the contract, signing of documents if needed, providing bond and insurance documents etc. Meeting will be held within seven days prior to start of services at a mutually agreed upon time. During this meeting, the on-site training may be scheduled if needed and the date of the Annual Coordination and Information Meeting will be provided.

5.1.2 Annual Coordination and Information Meeting: All Park Attendant Contractors have the option of meeting at the Project Office for the purpose of discussing and developing a mutual understanding of Rathbun Lake Project Policies. This meeting will include general information on use of the NRRS system, credit card machines, transmittal of fees, and miscellaneous policies and procedures. Local policies are detailed in the Rathbun Park Attendant Handbook. Detailed training on the NRRS system will be provided during the on-site training.

5.1.3 On-site Training: Training will be available on the reservation system that will be used by contractor in processing campsite reservations, issuing camping permits, and annual day- use passes. If the contractor requests the training it will be available in the booth at a mutually agreed upon time.

5.2 Documents and Correspondence:

After award, all documents and related correspondence shall be addressed to the Contracting Officer’s Representative at the Project Office.

5.3 Personnel: The contractor shall provide adequate personnel to meet contract requirements at all times.

5.4 Camp Site and Booth:

5.4.1 The contractor may move onto the site location no more than seven days prior to the start of services. All costs for moving onto and from the location shall be borne by the Contractor.

The Contractor may reside at the campsite during the period of services and if so shall remove his trailer and all personal property from the site not later than seven days after the end of the service period. No personal property will be stored in the shed during non-contract periods (October-April).

5.4.2 The contractor shall maintain the attendant booth, flower beds, and trailer site area in a clean and sanitary condition at all times. This will require initial cleaning of the booth for the season and periodic cleaning of the booth, inside and out, to maintain it in a condition normally expected of a commercial establishment. The camp site shall be kept free of debris, disabled vehicles, trash, can collections, disabled watercraft, property of others, or any personal paraphernalia that may inhibit the otherwise neat and well-kept appearance exhibited by adjacent property. No dog pens, horse corrals, poultry cages or similar facilities for pets or raising of animals will be allowed. The Contractor’s pets shall be confined on a leash of 6 feet or less in length. Pets will not be allowed in the booth. Booth interior and windows shall be kept tidy and clean. Only project approved materials will be posted at the booth. Access to the booth and phone will be given to Project Staff. Personal items containing questionable artwork, words, etc should not be kept in the booth. The Contracting Officer’s Representative will make the determination of questionable items. The park booth shall be used for business purposes only.

Planters, materials for the planters will be provided by the government. Watering and upkeep of the planters will be the responsibility of the contractor.

5.5 Daily Park Tour:

5.5.1 The contractor shall make a complete tour of the public use area prior to each opening time of the booth. The Contractor will tour the park area including all campsites, picnic shelters, and group camps. Using reports available from reservation system, the Contractor will verify the current status of the park’s facilities, assure reserved facilities are unoccupied and designated as reserved, and personally request unpaid users to come to the booth and purchase permit for the facility. The contractor will post facilities as reserved from the daily reports, and remove all out-dated occupancy cards (white cards) during each shift. For any facility incorrectly occupied, the contractor will contact the occupants and resolve the occupancy issue at the facility. The contractor will notify a park ranger if they are unable to resolve the occupancy issue.The contractor shall replace day use envelopes at each day use station in their park area when making daily rounds.

5.5.2 The contractor shall, when necessary police the area for paper and other foreign objects, check the condition of buildings, and advise a Park Ranger immediately if a cleanup of the facility or repairs are needed. Inspection times, placing reservation signs/cards, deficiencies, notes will be recorded on daily logs. Daily logs should be given to a ranger the following day.

Individual camp site reservation cards shall be placed two days prior to arrival date.

5.5.3 The contractor shall display the magnetic Park Attendant signs on vehicles while working in the park. The magnetic signs will be removed from vehicle at all times the vehicle is out of the park.

5.6 Assisting the Public

5.6.1 Extensive contact with the public is required. Contact with the public will include advising visitors of park regulations, explaining reservation system, delivering emergency messages, and assuring payment of fees. All contractor personnel shall be fully clothed. Fully clothed shall be deemed to mean that a shirt (or T-shirt), trousers/shorts shall be worn at all times. Clothing shall be clean and neat in appearance. Clothing displaying graphics, wording, advertising, etc shall not be worn.

5.6.2 Contractor shall hand out camper day use passes, information pamphlets, copies of Federal Regulations, area maps, reservation information, and other items as required. Contractor will explain or clarify certain regulations and policies (trash disposal, no doubling up of campsites, reservation system, etc.) upon arrival of visitors and when necessary. A neat appearance, tact, diplomacy, courtesy, and respect for all visitors shall be exercised at all times in dealing with the public and in discussions with project staff. Contractor will exhibit a friendly, professional, and helpful attitude to all park visitors.

5.6.3 The contractor shall assist the public in reclaiming lost articles by turning in to ranger staff all property left by visitors. Lost/found articles shall be labeled with government furnished tags.

5.7 Recreation One Stop (R1S)

5.7.1 The Contractor will issue customer correspondences (receipts, reservations, permits, statements, and confirmation notices), utilizing software for the R1S. The contractor will be required to provide reservation services to the park user. The contractor will not take advance reservations over the phone. The government-furnished computer will be menu driven and no software other than that provided by the Government will be used. Park Attendants may be requested by R1S to download additional information or to make changes on the reservation program. The contractor may need to schedule working with R1S for downloads or changes.

If unable to do so, then the contractor will contact the COR to schedule additional time in the booth outside normal booth hours. The contractor must be willing to accomplish all requests from R1S. In the event of a power or program malfunction the contractor will use hand written camping permit ENG Form 4457. Methods for collection and remittance procedures will be given at the R1S/Credit Card Training. Credit cards will be accepted and processed in accordance with established procedures.

5.7.2 A Daily Arrival Record, Record of Sites Reserved, and other records provided by R1S computer software as approved by the Contracting Officer should be kept current in the booth.

5.7.3 The contractor will issue Annual Day Use Permits, and will maintain applicable records and forms in accordance with established regulations and project policies.

5.7.4 The Contractor will take all reasonable measures to protect computer and components, credit card machine, collections, and Corps radio.

5.8 Transmittals of Fees:

5.8.1 Instructions for transmittal procedures will be given at the Coordination meeting. The transmittal of all collected fees and copies of issued permits for collectible fees ( camping permits, day use permits, annual day use permits)shall be made through direct mail by the contractor. Remittances must be legible printed or typed. As a minimum, fees must be transmitted once per week, or when collections total $5,000.00 or more, whichever comes first.

Direct fee transmittal requires the park attendant to convert the collected cash to a cashier’s check or money order, and send the remittances, check or money order and personal checks collected by registered mail. All cost incurred for direct fee transmittal including, but not limited to cashier’s check or money order fees, registered mail fees, and transportation to and from the nearest bank or post office are the responsibility of the Contractor. The Contractor shall provide a copy of fee transmittal to the Recreation Fee Cashier following each transmittal.

5.8.2 The contractor shall furnish their own change fund in an amount sufficient for continuity of operations and exercise prudent judgment in accepting personal checks. Guidelines for acceptance of check as payment will be covered in the Annual Meeting.

5.8.3 Day-use fees collected from self-pay fee vaults at the beach will be counted and submitted by the contractor. The fees will be collected from the beach by the ranger staff and stored in the booth. The contractor shall be available to total, verify and submit day- use fee receipts into the R1S system. Counting times will be between 10am and 3pm when the fee both is closed. The counting and submittal process takes approximately 1 hour. Counting will occur no more than 2 days per week, and will be accomplished with ranger staff on a mutually agreed upon day and time. One count per week will be sufficient a majority of the time.

Counting will always be performed with ranger staff present.

5.9 Disturbances in the Park:

5.9.1 The contractor shall report all disturbances to a Park Ranger. The Contractor shall furnish the Park Ranger with as much detailed information as possible, the type of problem, number of people involved or other pertinent data. If the problem merits contacting local law enforcement, the Ranger will do so. If situation occurs after ranger staff hours, the Contractor shall call the law center. All communications with local law enforcement shall be documented and reported to Corps Rangers as soon as practical. The Contractor shall not attempt to apprehend any violators. Guidelines involving emergency notification of rangers and law enforcement will be included in the Annual Meeting. A log of activities will be maintained in the booth for coordination and communication with the ranger staff, park attendants, and contract law enforcement.

5.10 Communications:

5.10.1 When working in the booth, the Contractor shall maintain an open line of communication to the Corps at all times. During booth hours the Corps furnished radio shall be turned on and up so that messages can be transmitted and received.

5.11 Emergencies, Accidents, Violations, Safety

5.11.1 The contractor shall report promptly situations that could affect the health and safety of visitors, accidents, and violations of laws and regulations to Corps rangers. Guidelines for emergencies, natural disasters, and project policies will be discussed at the Annual Meeting.

5.14 BUCK CREEK PARK ATTENDANT

Buck Creek Park is located at the east end of Rathbun Lake near the Buck Creek Marina. It has moderate weekday use, with heavy weekend and holiday use. There are 42 electrical campsites;

most are reserveable. The park attendant shall perform services 8 May through 30 September 2019. There is one day-use self-pay vault at the Buck Creek beach.

5.14.1 The effective dates for renewal options (if exercised) shall be from 8 May through 30 September 2020 and 8 May through 30 September 2021.

5.14.2 Dates and Hours of Operation

Services shall be performed in accordance with the schedule shown below for the service period of 8 May through 30 September. The three Federal Holidays may require more hours because of increased visitation. The contractor may be required to work up to two additional hours per holiday period without additional compensation. The booth shall be open and occupied during the following hours:

Mondays – 8:00a.m. to 10:00 a.m.

Wednesday through Saturday – 8:00 a.m. to 10:00 a.m. and 3:00 p.m. to 8:00 p.m.

Sunday – 8:00 a.m. to 10:00 a.m. and 3:00 p.m. to 6:00 p.m.

Holiday Days Off:

The schedule for days off preceding a federal holiday will be as follows:

Memorial Day = May 20th (2019), May 18thst (2020), May 24th (2021).

Independence Day (1 day only)= July 1st (2019), June 29th (2020), July 6th (2021).

Labor Day = August 26th (2019), August 31st (2020), August 30th (2021).

The following exception is for early Spring and late Fall (May 8-14 and Labor Day through September 30th). Booth hours shall be 8:00 a.m. – 10:00 a.m. and 3:00 p.m.– 6:00p.m .

Attachment

Performance Requirements Summary (PRS)

Task #1 - Implement the Recreation One Stop Service (R1S)

1. Check Site Availability

2. Receive Daily Arrival Reports

3. Post Reserved Sites

4. Remove outdated white/orange tags

5. Process Camper Registration

6. Maintain Records

Contract Requirement: Implement NRRS Performance Standard: In accordance with post award training Lot Description: Daily Acceptable Level of Performance: Perform in accordance to post award training 99% of the time.

Method of Surveillance: Validated Customer Complaint/ Random sampling

Task #2 - Fee Booth Operation

1. Register visitors and campers

2. Inform visitors of rules and regulations

3. Collect recreation fees by payment of cash, check, credit card or travelers check during scheduled booth hours.

4. Transmit recreation fees

5. Maintain booth in orderly fashion.

Contract Requirement: Operate booth Performance Standard: Staff booth during scheduled hours Lot Description: daily Acceptable Level of Performance: Perform as required 99% of the time Method of Surveillance: Random Sampling and Validated Customer Comment

Task #3 - Park Operations

1. Provide Information to Visitors

2. Tour Park

Identify new visitors Monitor facility reservations

Check for and report vandalism, equipment malfunction and cleanliness of facilities

3. Implement Campground Rules and Policies

In accordance with Title 36 and project brochures

4. Monitor Self-Pay Vaults, replenish self-pay envelopes as necessary

Contract Requirement: Provide Information, monitor conditions Performance Standard: In accordance with post-award training Lot Description: Daily Acceptable Level of Performance: 99% of the time Method of Surveillance: Validated Customer Complaint/ random sampling