Attachment_3_PWS_Ruark_Bluff_East_Attendant.pdf

ITEM NO SUPPLIES/SERVICE

S

QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Season

BASE

Park Attendant/Custodian – Base Period

FFP

The Contractor shall furnish Park Attendant services for Ruark Bluff East Park at Stockton Lake as defined in the Performance Work Statement (PWS). Performance of services for this contract shall be from 16 April 2019 through 30 September 2019.

FOB: Destination

BASE YEAR TOTAL

ITEM NO SUPPLIES/SERVICE

S

QUANTITY UNIT UNIT PRICE AMOUNT

0002 1 Season

OPTION

Park Attendant/Custodian – Option Period 1

FFP

The Contractor shall furnish Park Attendant services for Ruark Bluff East Park at Stockton Lake as defined in the Performance Work Statement (PWS). Performance of services for this contract shall be from 16 April 2020 through 30 September 2020.

OPTION 1 TOTAL

ITEM NO

SUPPLIES/SERVICE

S

QUANTITY UNIT UNIT PRICE AMOUNT

1 Season

OPTION

Park Attendant/Custodian – Option Period 2

FFP

The Contractor shall furnish Park Attendant services for Ruark Bluff East Park at Stockton Lake as defined in the Performance Work Statement (PWS). Performance of services for this contract shall be from 16 April 2021 through 30 September 2021.

OPTION 2 TOTAL

PERFORMANCE WORK STATEMENT

RUARK BLUFF EAST PARK ATTENDANT

STOCKTON LAKE PROJECT OFFICE

1. General: This is a non-personnel services contract to provide Park Attendant services for Ruark Bluff East Park, from 16 April through 30 September at the Stockton Lake Project. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2. Background: Stockton Lake is a flood control reservoir located on the Sac River in southwest Missouri, tucked into the foothills of the scenic Ozark Mountain range. The lake spans three county boundaries: Cedar, Dade, and Polk. It is approximately 50 miles northwest of the metropolitan area of Springfield, Missouri, and approximately 130 miles south of Kansas City, MO.

A map of Stockton Lake can be found on the Internet at:

http://www.nwk.usace.army.mil/st/. Stockton Lake provides flood protection for downstream areas and is part of a network of Corps of Engineer Lakes that help control flooding in the Missouri and Mississippi River basins. Stockton Lake encompasses approximately 25,000 acres of surface water. Federal land surrounding Stockton Lake totals 36,047 acres, of which 16,572 acres are leased to the Missouri Department of Conservation (MDC) for management.

Land management practices used by the Corps of Engineers and MDC are engineered to preserve their natural value, providing benefits to the nation in areas of flood damage reduction, recreation, fish and wildlife management, hydroelectric power, and water quality improvement. Eight parks around the lake are managed and maintained by the Corps of Engineers. These parks include roads, utility systems, campsites, beaches, boat ramps, picnic grounds, and playground areas. In addition to Corps-managed areas, the Corps also maintains active lease agreements with the Missouri Department of Natural Resources and private entities. The lessees provide a full range of marina services, restaurants, and camping to the public. Additional services contracted to the private sector include mowing, refuse collection, facility cleaning, and park attendant. The Corps manages the contracts and conducts inspections to insure that the services are provided for visitors to the lake.

1.3. Flood Control. This is a flood control project. Occasional retention of floodwaters may inundate portions of the public use areas, other areas, or access roads thereto being serviced by this purchase order. In the event that inundation materially affects the scope of work, Contractors may be requested to submit a pricing proposal covering the unserviceable or affected portion of his work in order that an equitable adjustment to contract price can be negotiated and an adjustment made in accordance with the appropriate contract clause [Changes, FAR 52.212-4(c)]. Payment for services not performed as a result of conditions stated above shall be initially withheld until execution of an equitable adjustment is made by contract modification

1.4. Period of Performance: The period of performance shall be for one (1) Base

Year of 12 months and two (2) 12-month option years. Actual services shall be performed from 16 April through 30 September each year during the periods listed below. The Period of Performance reads as follows:

Base Year – 16 April 2019 through 30 September 2019 Option Year 1 – 16 April 2020 through 30 September 2020 Option Year 2 – 16 April 2021 through 30 September 2021

1.5. General Information

1.5.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall submit a copy of their quality control plan to the COR for approval prior to the start of work. See Attachment 7 Quality Control Plan Template/Example.

1.5.2. Quality Assurance: The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Security Requirements: Contractor performing work under this contract must comply with the requirements of the Antiterrorism/Operations Security Requirements (AT/OPSEC). See Attachment 3 of this PWS.

1.5.3.1. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.3.2. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.5.3.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.5.3.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.5.3.2.3. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.5.4. Required Insurance: Contractors shall obtain and maintain insurance in accordance with the requirements of FAR 28.307-2 Liability. Reference paragraphs a, b, and c.

1.5.5. Bonding: All Contractors must provide, at the Pre-Work meeting, a surety bond. Bonds must be in the form of firm commitments, supported by corporate sureties whose names appear on the list contained in Treasury Department Circular 570, individual sureties, or by other acceptable security such as postal money order, certified check, cashier’s check, irrevocable letter of credit, or, in accordance with Treasury Department regulations, certain bonds or notes of the United States. Bonds must be approved by the Corps of Engineers in the amount of $5,000.00 before services may begin. Failure to provide the bond at this time may result in termination of the contract and award being made to another bidder. The surety bond may be obtained from the Contractor’s local insurance agent.

The U.S. Army Corps of Engineers, Kansas City District, shall be named as the recipient.

1.5.6. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.7. Pre-Season Orientation and Training: Prior to beginning performance of this Contract, Contractors are responsible for ensuring that all Contractor employees and personnel are familiar with the requirements of this Contract and are properly trained in the use of reservation system, computer use, use of credit card machines for acceptance of fees and custodial requirements and duties. Failure of the Contractor to properly train employees and personnel, resulting in unsatisfactory performance of this Contract, will be grounds for termination of the Contract. To ensure that all potential Contractors have an adequate opportunity to compete for award, Contractors and their employees and personnel may attend training prior to the start of services. Such training is provided free of charge by the Government and Contractor attendance shall be free of charge to the Government. Normally this is accomplished over a two-day period during the five (5) days prior to start of services. Training may be provided either at the Administrative compound or on location at the park booth. The

Contracting Officer or his authorized representative will coordinate the training location and time period. Training will address the use of computers and the associated program, the use of credit card machines for acceptance of fees, and other details related to the services to be provided.

1.5.8. Documents and Correspondence: After award, all documents and related correspondence shall be routed to the Contracting Officer; or through the Contracting Officer’s Representative (COR) at the Project Office to the Contracting Officer. Day to day contact and telephone communication with Government personnel shall normally provide adequate information exchange. The Government reserves the right to schedule meetings at the Project Office as necessary to insure strict compliance with the terms of this contract. Such meetings shall be scheduled, to the extent possible, at mutually convenient times. However, upon notice, the Contractor shall attend meetings regarding matters affecting this contract, and the time spent in such meetings shall be at no additional charge to the Government.

1.5.9. Key Personnel: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. This person may be the Contractor themselves or someone that they choose to designate. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 and 4:00, Monday thru Friday accept Federal holidays or when the government facility is closed for administrative reasons.

1.5.10. Contractor Conduct: All individuals involved in operations shall not be under the influence of drugs or alcoholic beverages. The Contractor shall, at all times, be responsible for the conduct and discipline of his/her employees. Contractor personnel shall present a neat appearance and shall conduct themselves in a proper manner at all times during the performance of this contract. All individuals involved in services shall be dressed neatly and fully to include shoes, pants, shirt with sleeves that shall be closed or buttoned. Attendants shall wear clothes that are suitable for meeting the public while performing fee duties. Clothes such as overalls, old work clothes, short-shorts or “cut-offs” shall not be worn while performing fee duties. Personal Protective Equipment shall fully comply with the current edition of EM-385-1-1 at the time of award. Since a significant portion of the work shall be performed in the presence of the public, the conduct of all employees is critical and shall be closely monitored.

1.5.11. Removal of Contractors Employees: The Contracting Officer may require the Contractor to immediately remove from the work site any employee who endangers persons or property, or whose physical or mental condition would impair the employee's ability to satisfactorily perform the required work. Notification to the Contractor will be verbal and in writing if time and circumstances permit. Otherwise, notification shall be verbal or by telephone, and shall be in writing as soon as possible. No such removal, however, shall reduce the Contractor’s obligation to perform all work required under this contract, and immediate replacement shall be made as required. This requirement shall not be the basis of any claim for compensation or damages against the Government.

1.5.12. Title 36 Rules and Regulations: Contractor and Contractor Personnel shall comply with Title 36 Rules and Regulations for the entire period of performance of this contract.

1.5.13. Safety Requirements: All services shall be performed in accordance with applicable safety requirements set forth in Corps of Engineers Manual EM- 385-1-1, “Safety and Health Requirements Manual” and supplements thereto. The EM-385-1-1 is hereby incorporated by reference, and the Contractor is required to perform this contract in accordance with the standards set forth therein. Any equipment or materials not in conformity with this manual shall be removed from Government property immediately.

The Contractor shall be expected to take a vital interest in safety, hazard, and to educate their employees to work and plan their work safely.

1.5.13.1. Man Hours Reporting: The Contractor shall report the number of hours worked on government property monthly during the period of performance of services under this contract. These hours shall be recorded on the Contractors monthly invoice and submitted to the Stockton Project Office.

1.5.14. Payment: Payment will not be made for services not performed.

Contractors shall provide the Project Office with an invoice at the end of each month, requesting payment for that month’s services. Payment shall be made via Electronic Funds Transfer (EFT) into the Contractor’s banking account on file as registered with SAM. In accordance with the Prompt Payment Act, payment will be made approximately 30 days after the last day of services received for the billing period, or 30 days from receipt of the invoice, whichever is later.

1.5.15. Final Payment: Final payment will not be paid to the Contractor until all funds, permits, and Government property are reconciled and facilities are inspected for cleanliness by Corps personnel. Any shortage of funds may be deducted from the Contractor's final payment. Proper handling of and accounting for funds is a condition of performance of this contract. The Contractor is responsible for user fee permits, collected monies, keys, property, and equipment issued by the Government. The Contractor shall be held liable for any loss, including any equipment issued by the Government that is lost or damaged due to negligence.

1.5.16. Lost and Found: All articles found by Contractor personnel (or if the public turns it in to the Contractor) whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the COR. The Contractor shall obtain receipts for articles turned in to the COR.

1.5.17. Other Contracts. The Government may undertake or award other contracts for additional work, and the Contractor shall fully cooperate with such other Contractors and Government employees. All work must be carefully planned and fitted so as not to interfere with such other work. The Contractor shall not commit or permit any act that shall interfere with the performance of work by other Contractors or Government staff

1.5.18. Volunteers. Volunteers may be utilized in the parks. Volunteers receive and follow instructions from a Government representative, not from Contractors. Contractors should not consider any volunteer as his/her employee. Volunteers may staff the fee booth outside of a Contractor’s normal scheduled hours, or may perform other duties as instructed by Government representative.

1.6. Environmental Controls

1.6.1. Compliance with Laws and Regulations: Contractors shall be knowledgeable of, and shall comply with, all applicable Federal, State, and Local laws, environmental requirements, and instructions. Contractors shall ensure policies and procedures are established that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.

1.6.2. Hazardous Materials: Contractors are responsible for advising his/her employees of all Environmental and Hazardous Materials Handling, and is also required to provide to the COR the Material Safety Data Sheets (MSDS) for all materials used by the Contractor in accordance with Federal and State laws and/or regulations.

1.6.3. Notification of Environmental Spills: If the Contractor or employee(s) of the Contractor spills or releases any substance into the environment, the Contractor shall immediately report the incident to the Stockton Lake

Project Office. The Contractor shall be liable for containment and environmental cleanup of the spill or release of such substance.

1.7. Contractor Arrival. If the Contractor opts to reside on-site, the Contractor shall move onto the designated site a minimum of five (5) but not more than seven

(7) days prior to the start of services. Electrical services will be provided upon arrival, if arrival takes place during normal business hours. Water and sewer services may be postponed upon arrival or discontinued near departure if cold weather conditions warrant. All costs for moving onto and from the site shall be borne by the Contractor. Contractors residing on-site shall do so including nights during the period of services, and shall remove the trailer and all personal property from the site not later than seven (7) days after the end of the service period.

1.8. Campsite. Contractors opting to reside onsite shall maintain the area where the trailer (RV unit) is parked in a clean and sanitary condition at all times. No dog pens, horse corrals, poultry cages, or similar facilities for pets or raising of animals shall be allowed. Government-furnished storage buildings are to be used for storage of supplies only – not as pens or cages for pets. Contractor pets shall fall under the same restrictions of Title 36 that apply to our visitors.

Visitors to the park should have open access to the Contractor’s site without the possibility of incidental contact with pets. Small vegetable or flower gardens are permitted where designated upon approval from the Contracting Officer or his representative. Decorations may be allowed or disallowed at the discretion of the Government. Excessive decoration of campsites is discouraged. Contractors shall perform watering in and around the Contractor’s trailer site. The Contractor shall not use any chemicals (for example, Roundup, Weed-B-Gone, etc.) to control weeds.

1.9. Security of Personal Property: Security of Contractor’s living quarters and all personal property shall remain the Attendant’s responsibility throughout the contract period. The Government accepts no responsibility for, nor will it be liable for, damage or theft occurring to the Attendant’s property. In addition to automobile liability insurance required in Section III.B, the Contractor is responsible for obtaining and paying for any other insurance desired, including but not limited to, general liability, comprehensive property, etc.

1.10. Cooperation with Others: Contractors shall cooperate with other Park

Attendants, Park Volunteers, Corps of Engineers employees, Government Contractors, lessees, and law enforcement personnel. Contractors shall allow Corps employees to utilize Government-furnished communication equipment for official business. Contractors shall not direct the work performance of another Contractor.

1.11. Fee Booth. Contractors shall maintain the entrance fee booth in a neat, clean condition. The Contractors may plant flowers or create rock arrangements in designated curbed area of the fee booth, to the extent it does not create a safety hazard, and nothing obstructs signs on the entrance booth.

1.12. Pets: Any pets allowed shall be confined or restrained in a manner that shall prevent physical contact with visitors that may come to the Contractors’ living area or quarters for assistance. All pets shall be kept on a leash 6 feet in length or under physical restraint at all times. Pets shall not be allowed in or near the gatehouse (NO EXCEPTIONS). Contractors shall be liable for any damage to government facilities, and/or damage to park visitors’ property or person caused by their pets. Contractors are responsible for daily cleanup of their pet’s waste and disposing of the same in an approved sanitary manner.

Pets shall be kept clean, free of foul odors, and have all vaccinations as required by state laws in effect at the park’s location. The Contracting Officer’s Representative may require the removal of any animal deemed a nuisance or a danger, or causes physical damage to Government property.

1.13. Work Schedule: Contractor Contractors shall perform all specified duties during the period of performance according to the schedule included in Attachment 5 of this PWS. The Contractor must work federal holidays even if they fall on a normally scheduled day off. An alternate day off will be approved by the Contracting Officer or their designated representative. The Contractor shall also be required to perform duties on September 30th even if it falls on the Contractors normally scheduled day off.

1.14. Visitor Assistance: The primary role of the Contractor is to courteously assist visitors, and their secondary role is to tactfully and respectfully inform customers of the rules and regulations. Contractors cannot enforce Title 36 regulations. The Contractor shall not argue with, threaten, harass or badger visitors or attempt to detain or apprehend violators or conduct searches of people or personal property. Contractors shall perform their duties with professionalism befitting a public servant and the Corps of Engineers.

Contractors shall not use profanity in dealing with the public, project personnel, or other Contractors. Within the context of Corps policies and regulations, Contractors shall provide for the needs of our visiting public and act as public relations representatives for the Corps of Engineers.

1.14.1. Contractors shall become familiar with Title 36, CFR, Chapter III, Part 327, “Rules and Regulations Governing Public Use of Corps of Engineers Water Resource Projects”, campground and/or park rules, policies and requirements. Promptly report to any Park Ranger all accidents, violations of law, disturbances, and situations that could affect the health and safety of visitors. Serious or life-threatening incidents and emergencies shall immediately be reported to project personnel and/or local law enforcement. Other situations and incidents shall be reported to Park Rangers as instructed. Contractors shall not attempt to direct, manipulate, undermine, oppose or “second-guess” decisions made by Rangers or other Corps employees.

1.14.2. Contractors shall greet customers in a friendly manner as they arrive at the park. Contractors shall assist visitors as necessary in locating facilities, sites, park features, other project locations, and local attractions in a helpful and professional manner.

1.14.3. Contractors may be required to open and close campground and day-use area gates as required by the SPS. They may also assist Park Rangers with management and control of picnic pavilions and multi-use courts, including turning power on or off, raising or lowering flags, and posting reservations for both pavilions and individual campsites. Contractors may be required to maintain a logbook of park activities, including, but not limited to:

accidents, incidents, emergencies, complaints, traffic counter readings, and problems. Records shall be turned into project management personnel as instructed.

1.14.4. Contractors shall not discriminate against persons on the basis of race, color, religion, sex, national origin, age, or disabilities.

1.14.5. Contractors shall not carry or display firearms, pepper spray, mace, clubs, or any item or piece of equipment that may be construed as a weapon. This policy shall be followed despite any “conceal and carry” permit the Contractor may possess. Contractors shall not display any type of emergency lights or emergency/law enforcement decals on vehicles used during the performance of this contract.

1.14.6. Contractors shall remove any signs from their vehicles stating “Park

Attendant” or similar type signs when not actually working under the contract (i.e. when off duty, Contractor shall remove signs prior to leaving the park).

1.15. Questions and Answers: Prospective bidders should contact Caleb Young at the Stockton Project Office at 417-276-3113, for any questions pertaining to that PWS. Potential Contractors are urged to inspect the areas they are interested in before they submit a quote in order to become familiar with the size and scope of the area and the required duties.

PART 2

DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officers Representative. An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. Fully-Clothed: Wearing a sleeved shirt (T-shirts are acceptable), trousers, and shoes. Clothing shall be clean and neat in appearance and shall not be ripped, torn, or excessively faded. Clothing shall also contain logos or badges that clearly identify the wearer as a Contractor employee. These requirements shall not be construed to replace or eliminate the necessity for the wearing of appropriate protective clothing or devices as may be required in performance of duties.

2.1.7. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8. Park Facilities. Include but are not limited to: parking lots/areas, boat ramps, courtesy docks, shower/restrooms, vault toilets, trailer sanitary dump stations, fee booth, campsites, picnic shelters, picnic areas, beaches, park attendant sites, and alongside roadways extending 20 feet outward from each shoulder.

2.1.9. Physical Security. Actions that prevent the loss or damage of

Government property.

2.1.10. Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.11. Quality Assurance Surveillance Plan. An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.12. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.13. SubContractor. One that enters into a contract with a prime Contractor.

The Government does not have privity of contract with the subContractor.

2.1.14. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.15. Work Week. Is defined as Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1. Government Property/Check Out - Contractors shall be required to sign for accountable Government property and equipment at the beginning of the contract period. Contractors shall be responsible for maintaining the property and return Government property at the end of the contract period unless other arrangements have been made.

3.2. Storage Shed. The Government will provide a storage facility for Contractors to store and maintain supplies/materials, equipment, etc. for use in the performance of the contract. Contractors shall provide upkeep and minor maintenance to facility assigned to the Contractor at Contractor’s sole expense. Before any modification of the facility is performed by the Contractor at his/her expense, the Contractor must give the Contracting Officer documentation describing, in detail, the modification requested. No alterations to the facility shall be made without specific written permission from the Contracting Officer.

3.3. Campsite. An improved site for a self-contained trailer or motor home with 50

Amp electric service, water, sewage hookups and refuse collection (from nearby dumpster) will be provided at no charge to the Contractor. Some utilities may be impacted by weather and not readily available prior to opening of parks. Occupancy of this site is limited to Contractor’s camping unit and personal vehicles only. The campsite pad, turnout and associated facilities shall not be modified for convenience of the Contractor without prior approval from the COR.

3.4. Park Booth/Gatehouse: A booth or gatehouse workstation will be provided and may be shared between two or more Contractors on alternate work schedules.

3.5. Equipment: All equipment shall remain secured in the fee booth at all times and shall be used for USACE business purposes only.

3.5.1. Computer

3.5.2. Monitor

3.5.3. Battery back-up unit

3.5.4. Printer

3.5.5. Receipt Printer

3.5.6. Credit Card Machine

3.5.7. Telephone for fee booth

3.5.8. Cash drawer

3.5.9. Safe

3.6. Materials and Supplies: Materials and supplies will be issued to the Contractor initially and on an as needed basis thereafter. All materials and supplies remaining at the end of the season shall be returned to the Stockton Lake Project Office.

3.6.1. Receipt Paper

3.6.2. Maps and Informational Brochures

3.6.3. Various forms and logs

3.6.4. Name tags

3.6.5. Annual day use passes

3.6.6. Permit books

3.6.7. Mailing labels

3.7. Keys – The Contractor will be furnished a set of keys to those buildings and areas where access is necessary to perform the work described herein or determined to be necessary by the COR. No duplicates of the keys may be obtained in any manner by the Contractor. Security of the keys shall be the responsibility of the Contractor. The failure of the Contractor to provide adequate key security will result in a deduction from payment due the Contractor in the amount required to replace lost or damaged key and a deduction for replacement of any locks, lock tumblers, or lock sets for any affected locks at the rate charged by a commercial locksmith.

3.8. Identification - Identification tags, vests and ball caps, if applicable, will be provided by the Government.

3.9. Government Property Clearance. Government personnel will be available the day AFTER the last date of services to check out Contractors and to receive Government-furnished property from them. All Government-furnished equipment and items must be returned to the Government prior to Contractor departure.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1. General: The Contractor shall furnish all items required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials/Supplies and Equipment: The following list of example items

Contractors shall provide for this contract This list may not be all inclusive:

Office Supplies; pencils, pens, paper, staplers, paper, clips, etc.

Bank checks

Postage and envelopes for funds transmittal

Trash bags for fee booth waste basket

Working vehicle including all fuel and maintenance thereof

The Contractor may store all supplies and equipment in the Government-furnished storage site or at such other off-site location of Contractor's choosing:

no supplies or equipment shall be distributed throughout the facilities.

EXCEPTION: the Contractor may choose to place additional rolls of toilet paper in the restrooms.

4.3. Vehicle(s): Transportation vehicle(s) for use in performing the requirements of this contract must be street legal, properly licensed, and the Contractor shall furnish proof of required insurance in the form of a copy of the insurance policy, or a binder issued by the insurer. Proof of proper insurance for each vehicle shall be delivered to the Contracting Officer or his designated representative at the Pre-Work meeting. The Contractor (all personnel) shall maintain a valid state driver’s license. A photocopy of licenses will be taken at the Pre-Work meeting. No all-terrain vehicles (ATVs) or golf carts shall be allowed.

4.4. Trailer/Motor Home. The Contractor shall furnish a presentable factory-built, “self-contained” recreational vehicle (RV) of the travel trailer or motor home type to serve as temporary living quarters for entire contract period. Maximum size of the trailer or motor home shall be determined by physical limitations of the furnished park attendant pad. The trailer or motor home shall be parked at the designated campsite for the area. All hoses cables and fittings necessary to connect the RV to any desired utilities (existing utilities shall not be modified by the project or Contractor to accommodate Contractor’s equipment). Pickup shell-type campers, pop-up tent trailers, tents, mini-travel trailers, mobile homes, or other RV’s which do not meet size requirements or the “self-contained” classification as determined by inspection of the COR shall not be acceptable. Some projects may not require cleaning attendants to stay on site.

4.5. Telephone: The Contractor shall provide a telephone or cellular phone number to the Contracting Officer or his representative at the Pre-Work meeting where Contractor or Contractor's designated representative can be reached at any time while contract performance is underway. If Contractor is unable to receive a call during contract performance, Contractor shall return the call within 30 minutes after telephone service is available. Alternatively, Contractor may provide handheld radios to the Contracting Officer or his representative if the handheld radio is capable of meeting these same requirements.

4.6. Mail. Mail service shall be at the discretion of the Contractor. If service is desired, it is the responsibility of the Contractor to contact the local Post Office to determine if rural delivery is available. If the Contractor elects to have service, the Contractor shall provide a mailbox and if necessary a post, and installation of the post, in accordance with U.S. Postal Service requirements.

The Contractor shall provide the Project Office with the local mailing address, once established.

PART 5

SPECIFIC TASKS

5. Basic Services: The following requirements in the paragraphs listed below labeled

5._ are applicable to all schedules of the contract. The Contractor shall provide Park Attendant services as per the specifications, drawings, and exhibits in the PWS.

Service standards consist of the following. A major defect in this requirement shall be failure to perform satisfactorily in (1) one or more critical elements, or (2) two or more non-critical elements in each park.

5.1. Park Attendant Fee Program Duties

5.1.1. Work Schedule: (Critical Element) Contractor shall perform work as described in provided work schedule in Attachment 5 of the PWS.

5.1.2. Safety Regulations: (Non-Critical Element) Contractor shall adhere to all safety regulations described in E.M. 385-1-1. Contractor shall comply with all Federal, state, and local laws.

5.1.3. Public Relations: (Critical Element) Contractor shall maintain a positive attitude with the public, as well as cooperate with others, display proper personal behavior/actions/appearance while providing visitor assistance.

5.1.4. Fee Collection & Record Keeping: (Critical Element) Contractor shall perform accurate fee collection, record keeping, & processing methods as well as computer skills if applicable. Remittance: Contractor shall prepare and remit fees collected once per shift, once per week or once per each $5,000 collected, funds collected shall be remitted to the financial institution determined by the Operations Project Manager or his representative. Spot audits will be performed throughout the contract. Per ER 37-1-30, all Use Fee collections shall be remitted no less than once/week or at any time the amount collected totals $5,000.

5.1.4.1. Fee Attendants shall maintain all records necessary for the administration of the user fee program. Depending on the specific recreation area, this may involve the utilization of a computerized registration and reservation program (NRRS), credit card scanners, printers, User Fee Permits (ENG Form 4457), Electronic Cash Registers, Cash Collection Vouchers (DD 1131), Remittance Registers (ENG 3313), rosters, campsite status boards, passes, etc. Detailed procedures and policies, as specified in the PWS, will be provided at pre-work conference.

5.1.4.2. Fee Attendants shall collect a variety of user fees. Examples of user fees include those for campers, visitors, and day users. User fees collected shall be properly secured. Cash on hand must at all times correspond with permits and related records. Contractors are responsible for furnishing money for change; and there shall be no co-mingling of personal cash with government monies.

5.1.4.3. Day Use Fee Program: Contractors shall implement all aspects of the Day Use Fee Program in accordance with Project policies, for the facilities assigned in the contract. Duties to be performed daily include, but are not limited to: Assist Rangers in collection and counting of day use fees, Tour Day Use area parking lots to ensure self-deposit envelopes and pencils remain available for visitors, Remove and replace canister in self-deposit vault, Sell annual Day Use passes, Be available to total and verify fee receipts with a Park Ranger (every effort will be made to meet during booth hours, but this may not always be possible).

5.1.4.4. Fee Attendants may be responsible for administering picnic pavilion reservations and campsite reservations. This may include taking reservations over the phone and/or electronically through the use of the reservation system, posting reservations on site posts on a daily basis, collecting fees from those users making reservations and issuing receipts to customers.

5.1.4.5. Contractors shall possess basic computer skills (ability to operate a personal computer with a keyboard and/or a mouse-operated, and Windows based program). Training for the reservation system software will be provided to Contractors by project personnel during the pre-work conference prior to the start of the contract, and by on the job training. Fee Attendants shall be capable of understanding and operating software programs and computers within 14 days of training. Failure to do so may result in termination of the contract.

5.1.4.6. Audits: User fees and records will be subject to audit by

Government personnel at all times. Monies and credit card charges on hand must agree with permits sold. The responsible Contractorshall reconcile any discrepancies. Unjustifiable differences may result in contract termination.

5.1.4.7. Transmittal of Funds. Critical Element. As a minimum, fees shall be transmitted once per week or when collections total $5,000.00 or more, whichever occurs first. Direct fee transmittal requires that the Contractor convert the collected cash to a cashier’s check or money order (at the Contractor’s expense – Note: some local banks have historically provided cashier’s checks or money orders for making transmittals free of charge, while other banks charge a fee.

The Post Office also sells money orders at a low cost). Contractors shall then send the remittances, cashier’s check or money order, and personal checks collected to the reservation system. All costs incurred for direct fee transmittal including, but not limited to, purchase fees for cashier’s checks or money orders, or costs of transportation to and from the nearest bank or post office, shall be borne by the Contractor. The Contractor shall provide a copy of the remittance register to the Recreation Fee Cashier (or alternate) following each transmittal. This will be picked up from the Contractor by a Park Ranger, who will then deliver it to the Recreation Fee Cashier at the Project Office.

5.1.4.8. Security: Contractors shall provide adequate security for all monies, user fee permits, computer permits, computer consolidated summaries, cash, cash summary tapes, and fee collection records and forms. All collections shall be safeguarded by the Contractor;

outside entrances to the fee booth shall be kept locked; and visitors shall not be allowed inside the fee booth. Contractors shall not mix personal funds with Government funds and shall be financially responsible for any and all losses of funds or unaccounted funds that are reasonably within their power to prevent.

5.1.4.9. Passes: At areas where Fee Attendants are authorized to do so, they shall issue Annual Day User Passes to eligible individuals, and maintain documentation in accordance with Project policies, as stated in the Park Attendant Handbook.

5.1.4.10. Park Information: The Contractorshall distribute information to park visitors such as pamphlets, brochures, maps, park rules and regulations, and related material as needed or as directed by the

COR.

5.1.5. Gatehouse & Living area: (Non-Critical Element) Contractor shall clean gate house weekly or as required to keep clutter free and odor free as well as maintain the living area aesthetically pleasing and free of clutter, weekly inspections will be made. Fee and Combination Attendants shall maintain the park booth and immediate surroundings in a clean, orderly and sanitary condition at all times. The booth and immediate surroundings shall be thoroughly cleaned at the end of the Contractor's shift.

5.1.6. Paperwork: (Critical Element) All required paperwork shall be properly submitted and accurate. Spot audits will be performed throughout the contract.

5.1.7. USACE Policies and Procedures: (Critical Element) Policies/procedures outlined in the contract are to be adhered to. Spot audits will be performed throughout the contract.

5.1.8. Park Attendant Tours of the Park. (Critical Element). Contractors shall perform a complete tour of the public use area(s) in accordance with the Attachment 5, to determine all visitors who may have arrived during hours the fee booth was closed. Park Attendant Contractors shall contact such visitors arriving after hours, and shall request these visitors to come to the fee booth during booth hours to obtain proper registration.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1. Safety and Health Requirements Manual, EM 385-1-1 (latest edition)

6.2. Occupational Safety and Health Act (OSHA) www.osha.gov

6.3. Title 36 – Rules and Regulations

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1 – Performance Requirements Summary

7.2. Attachment 2 – Deliverables Schedule

7.3. Attachment 3 – AT/OPSEC Requirements

7.4. Attachment 4 – Corps Watch Information Paper

7.5. Attachment 5 – Work Schedule/Park Tour Schedule

7.6. Attachment 6 – Maps/Approximate Mileage Chart

7.7. Attachment 7 – Quality Control Plan Example

ATTACHMENT 1

Performance Requirements Summary The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

TASK

DESCRIPTION

PERFORMANCE

INDICATOR

REQUIRED

PERFORMANCE

MEASURE

SURVEILLANCE

METHOD

RESULT OF

UNACCEPTABLE

PERFORMANCE

PROPORTION

OF REQUIRED

SERVICE TO

TOTAL

CONTRACT

PRICE

5.1.1. Work

Schedule.

Gate House shall be open and staffed during working hours.

Open during days and hours as posted.

Planned Inspection/ Customer Complaints

Deduction in pay for hours or days not opened.

10%

5.1.2. Safety

Regulations.

No accidents. No accidents resulting in loss of time.

Unscheduled Monitoring of safety regs/ Customer Complaints

Repeat offenses may result in termination of contract.

10%

5.1.3. Public

Relations.

Public satisfaction. Customer Comment forms will be used to determine level of customer satisfaction

Unscheduled Monitoring actions/ Customer Complaints

Multiple customer complaints may result in termination of contract.

20%

5.1.4. Fee

Collection & Record Keeping.

Fees shall be accurately collected.

Fees shall be accurately collected.

Planned Inspection/ Audits / observation.

Contractorshall be held accountable for short/incorrect funds. Repeat offenses may result in termination of contract.

20%

5.1.5. Gatehouse

and Living Area.

Living area and gate house shall be kept cleaned and free of clutter.

Attendant shall clean gate house daily or as required/and maintain the living area aesthetically pleasing free of clutter.

Planned Inspection/ Customer Complaints

Repeat offenses may result in termination of contract.

10%

5.1.6 Paperwork. All required

paperwork shall be properly submitted.

Paperwork will not be accepted by

COE

representative until corrections are made.

Planned Inspection/ Audits / observation.

Repeat offenses may result in termination of

5%

5.1.7. C.O.E.

Policies & Procedures

All policies/ procedures outlined in contract are to be adhered to.

Policies & procedures are to be followed.

Planned Inspection/ Audits / observation.

Repeat offenses may result in termination of contract.

20%

5.1.8 Park

Attendant Tours of the Park

Tours of the park are being performed

In accordance with the attached schedule

Random Inspection/ Audits / observation.

Repeat offenses may result in termination of

5%

ATTACHMENT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/

Format Submit To

Proof of Insurance Once Prior to the Start of Work

1 Copy

Hard copy or electronic

Caleb Young 16435 E. Stockton Lake Dr. Stockton, MO 65785 caleb.j.young@usace .army.mil

Proof of Valid Driver’s License

Same as Above

Same…