Attachment_12_PWS_Venango_Park.pdf

0001 FY19 Base Year. $______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

Business Line: Recreation

PERFORMANCE WORK STATEMENT

PARK ATTENDANT

VENANGO PARK

KANOPOLIS PROJECT

C.1 General Information

C.1.1 Background: Kanopolis Lake was the first lake built in Kansas by the Corps of Engineers Kansas City District. Construction of Kanopolis Dam began in 1940 and was completed in 1948. The lake has a drainage area of 7,860 square miles. At the multi purpose elevation of 1,463msl, the lake has a surface area of 3,315 acres with 41 miles of shoreline. During periods of heavy rain the lake increases in size, as runoff is stored, providing downstream flood protection. Recreation, fish and wildlife enhancement, and water quality also are benefits of the lake. Many routine maintenance items are contracted to the private sector. Mowing, refuse collection, office janitorial and facility cleanup are just a few of the activities that are performed by private contractors for the Corps.

C.1.2 Scope of Work: The contractor shall provide labor, material, and equipment as specified to perform park attendant duties at the Venango Park as described in this Performance Work Statement (PWS) and elsewhere in the contract. The contractor shall perform the specific tasks listed in Section C-5. Acceptable performance standards and current regulations are provided for each task.

C.1.3 Period of Performance: The contract shall begin 1 May or date of award and continue through 30 September. Required training for contractors will begin on a mutually agreed upon date before the beginning of each contract year. The contractor must reside at the work site during the period of performance, and must remove all personal property from the site by 12 pm Oct 3.

C.1.4 Required Insurance Bonding Requirements: The contractor shall obtain and maintain the proper insurance during the period of performance under this contract in accordance with Federal, State and Local law. Proof of insurance shall be provided to the Contracting Officer’s Representative (COR) prior to commencement of duties.

The contractor shall furnish a $5,000.00 surety bond prior to the start of contract. The bond will be made payable to USACE Kansas City District. The bond will be valid for the period of 1 May

– 30 November and used to recover funds collected by the contractor, but not properly received by the Finance and Accounting Officer. The bond shall be in the form of a firm, original, and irrevocable commitment and may include sureties, cashier’s check, or irrevocable letter of credit.

C.1.5 Post Award Conference & Training: The contractor shall attend a required pre-work orientation with the Government's representative at the Kanopolis Project Office 3 days prior to the first workday. Orientation will be from 1 to 3 days based on past experience with computer operations and R1S. The Government will give written notification of the scheduled dates for the pre-award conference and the computer training.

C.1.6 Quality Control: The contractor shall develop a Quality Control Plan designed to demonstrate how the contractor will meet the needs of the project. The Quality Control Plan shall document how the contractor will identify and correct performance shortfalls. Complete records of all inspection work performed by the contractor must be maintained and made available to the government during contract performance.

C.1.7 QUALITY ASSURANCE:

C.1.7.1 Quality Assurance Plan: A Quality Assurance Plan (QASP) will be used during the life of the contract to ensure that the Service Provider is performing the services required by this PWS in an acceptable manner. The Government develops the QASP and the Project Office administers the Plan through Quality Assurance Evaluators (QAE) s.

C.1.7.2 The Government will monitor the Contractor’s performance under this contract using quality assurance procedures developed by the Government. Typical procedures might include random sampling, checklists and customer complaints. This should not be considered an exhaustive list. A primary objective of Government Quality Assurance will be to determine the effectiveness of the contractor’s quality control system.

C.1.7.3 The government reserves the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The government will perform inspections and tests in a manner that will not unduly delay the work.

C.1.7.4 If any of the services do not conform to contract requirements, the government will request the contractor to perform the services again, where appropriate, in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed.

C.1.7.5 If the contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the government may by contract, or otherwise: (1) perform the services and charge to the contractor any cost incurred by the government that is directly related to the performance of such service or (2) terminate the contract in whole or in part.

C.1.8 Personnel:

C.1.8.1 The contractor shall exercise tact, diplomacy, and courtesy and present a neat appearance when dealing with the public.

C.1.8.2 The contractor must not consume any alcohol or drugs (except prescription drugs) during duty hours or when meeting the public.

C.1.8.3 The contractor shall not display or offer for sale on Government property personal property items, crafts, or like items.

C.1.9 Other Contractors: The Government may undertake or award other contracts for additional work, and the contractor shall fully cooperate with such other contractors and Government employees. All work shall be carefully planned and fitted not to interfere with such other work. The contractor shall not commit or permit any act that will interfere with the performance of work by other contractors or by Government employees.

C.1.10 Safety: The contractor shall immediately report any situation that could affect the health or safety of visitors to a park ranger, including maintenance needs, utility problems, accidents, or violations of laws and regulations.

C.1.10.1 The contractor shall report all disturbances that cannot be diplomatically resolved to a park ranger or local law enforcement. The contractor will be given an after-hours phone number for use by him and his staff only.

C.2 Definitions and Acronyms: The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this performance work statement.

R1S – Recreation One Stop

Quality Control (QC): A method used by the contractor to control the quality of goods and services provided.

Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of services received.

C.3 Government-Furnished Materials and Supplies: Government-Furnished materials and supplies are provided to the contractor only for use in performing work specified in this contract.

C.3.1 The Government will provide a campsite for the contractor’s trailer, and utility hookups, during the service period, consisting of water, electricity, and sewer. In addition, the campsite will include a storage building, picnic table; refuse container and a small garden plot. Park attendant campsites are for use by one camping unit only. The site will be provided free of charge for a period of 3 days prior and 3 days after the period of performance. No additional camping units may occupy the site with out permission of the COR. The contractor shall maintain these facilities in accordance with park rules.

C.3.2 Government – Furnished Property - The Government will furnish to the contractor the following identified property to be used in performing the contract. When the property is delivered, the contractor must verify its quantity and condition in writing to the COR or his authorized representative on Memorandum Receipt, ENG 4866, (within 24 hours of receipt)(immediately). Damage or loss while in the contractor's possessions shall be reported in writing to the COR or his authorized representative, within 24 hours.

C.3.3 Government – Furnished Consumable Items - The following consumable items, will be furnished to the contractor by the Government. The Government will retain control of expendables, to be dispensed on an as-needed basis for use in performance of the contract.

(1) Trash and recycling bags

(2) Maps

(3) Brochures

(4) Computer paper

(5) Self-registration day use supplies

(6) Authorized forms

C.4 Contractor-Furnished Equipment and Supplies: The contractor shall furnish all equipment and supplies not identified in section C.3 of this PWS as Government-Furnished supplies and equipment. Specifically, the contractor shall furnish:

C.4.1. Park attendants shall have a self-contained factory built camping trailer or camping motor home, in which to reside at each campground during the work assignment. (Self contained as defined by manufacturer to be equipped with a flushable toilet and operational shower). Tents or

Item (Description) Quantity

Permit Books As Needed

Annual Day Use Permits As Needed

Computer, Monitor, Printer 1 Each

Radio With Antennae 1 Each

Portable Radio 1 Each

Keys 1 Set

‘pop-up’ style type campers are not permitted. If self-propelled units are used, they must remain on jacks or be blocked up for the duration of the contract and not be used for transportation.

C.4.2. A vehicle, other than the one in C.4.1 above, will be used for local transportation to perform the requirements of this contract. All vehicles will comply with all local, state and federal laws and be operated on roadways at all times. The use of a golf cart or utility vehicle will only be allowed if insured and equipped with safety equipment as deemed necessary by the COR. Said vehicle will comply with all traffic laws while operating within the park and shall be operated by contract personnel only. The vehicle will only be operated by individuals possessing a valid driver’s license. The golf cart or utility vehicle will be used for making rounds only.

C.4.3 Contractor will provide Government personnel with contact number for periods when the fee booth is not staffed. Cell phone number with voicemail is acceptable.

C.4.4. Office supplies necessary to perform the requirements of this contract (pens, pencils, markers, rubber bands, stapler, staples, etc.)

C.4.5 Cleaning equipment and supplies for the fee booth for contractor use only.

C.4.6 The contractor uniform shall consist of a pullover or button down type shirt/blouse, shorts or skirt, shoes, ball cap and nametag. Park attendants will be required to provide all parts of the uniform except for the nametag and ball cap, which will be provided by the government. The contractor will wear the complete uniform at all times while on duty. All clothing should be neat and clean so as to present a good image to incoming visitors to the area.

C.5 Specific Tasks: The contractor shall perform park attendant duties 5-days per week, including weekends and Federal holidays at the Venango Park as described in this section and elsewhere in the contract. The contractor’s staff shall consist of at least two adults eighteen years old or older. The contractor will be granted and shall observe two designated days off each week. At least one person on the contractor’s staff shall remain in the park at all times on scheduled workdays except on Tuesdays and Wednesdays (contractors scheduled day off). The contractor shall not leave the park until the time the booth is scheduled to close the night before the first scheduled day off and shall return before 7:00 a.m. of the next scheduled workday. If the contractor needs to be absent from the park any other time the COR shall be notified as soon as possible. The contractor shall retain a qualified substitute park attendant to cover such absences. The substitute shall be approved by the COR.

C.5.1 Recreation One Stop (R1S) The contractor shall perform specific daily duties to implement the R1S, according to established procedures (that will be taught during pre-performance training). Duties include, but are not limited to, maintaining current records, posting reserved sites, checking site availability, processing camper registrations, accepting reservations, canceling reservations. The contractor shall take reservations at the fee booth for walk-up customers. Phone reservations shall not be accepted, unless authorized by the COR.

C.5.2 Fee Booth Operations: The contractor shall staff the fee booth during booth hours designated below. Booth hours are kept to minimum amount as park attendants are expected to make multiple park tours each day interacting with visitors, providing information, and checking/assisting with camper registrations. During work days it is expected that park attendants will be available to visitors on an as needed basis between the first park tour till the end of booth hours. A minimum of two people shall work the booth during high registration periods (e.g. – Fri. and Sat. nights) to avoid long waits for visitors. If the contractor needs to be absent from the park anytime other than the exceptions listed in paragraph C.5 (above), the COR must be notified as soon as possible. The contractor shall keep an open telephone/radio line of communication while on duty. During booth hours, the Corps-furnished radio (see Section C.3 Government Furnished Property) shall be turned on with the volume up so messages can be transmitted and received. Radio problems shall be reported immediately. The contractor shall be available at all times (except scheduled day off and approved time away from the park) to receive and deliver emergency messages.

C.5.2.1 Fee Booth Schedule: The following schedule is subject to change with one (1) week’s advance notice. The fee booth shall be open and occupied during the following hours:

SCHEDULE

1 May through 30 September

Sunday: 4PM – 7PM Monday: 4PM – 7PM Tuesday Day Off Wednesday: Day Off Thursday: 4PM – 7PM Friday: 4PM – 10PM Saturday: 8AM – 10AM and 4PM – 8PM

2019 Holiday Schedule Memorial Day 4th of July Labor Day

24 May

4PM – 10PM

2 July OFF 3 July OFF

30 Aug

4PM – 10PM

25 May 8AM – 10AM and 4PM – 8PM

4 July 8AM – 10AM and 4PM – 8PM

31 Aug 8AM – 10AM and 4PM – 8PM

26 May 8AM – 10AM and 4PM – 8PM

5, 6, 7 July 8AM – 10AM and 4PM – 8PM

1 Sept 8AM – 10AM and 4PM – 8PM

27 May

4PM – 7PM

8 July

4PM – 7PM

2 Sept

4PM – 7PM

*Following years of contract a schedule will be provided to contractor at the beginning of that recreation season for specific holiday weekend hours. It is assumed they will be similar in shift schedule and amount as listed for 2019.

C.5.2.2 All work shall be accomplished within the time frames specified above. Services rendered outside the time periods specified would not be compensated unless specifically approved in writing by the COR or his approved representative.

C.5.2.3 Receive Payments The contractor shall register visitors, campers, and sightseers, and collect the required fees according to project policy. Contractors are required to maintain a ($100) change fund, from their personal money to make change for campers.

C.5.2.3.1 Encourage Credit Card Payments The contractor shall encourage the use of credit card payments over personal checks. The contractor shall follow project policy when accepting personal checks.

C.5.2.3.2 Safeguard Collections The contractor shall take all reasonable precautions to safeguard collections, permits, and other government-furnished property. All collections shall be deposited in the fee safe provided, outside entrances to the fee booth shall be kept locked, and visitors must not be allowed in the booth.

C.5.2.3.3 Transmit Fees and Remittance Registers The contractor shall transmit all collected fees and remittance registers by certified mail to the NRRS lock box. The contractor shall ensure all deposits are received by the lock box as a part of their QASP. At a minimum, fees shall be transmitted once per week, every Saturday on holiday weekends, or when collections total $5,000.00, whichever occurs first. Direct fee transmittal requires the park attendant to convert the collect cash to a cashiers check or money order, and mail to the appropriate disbursing office along with all personnel checks collected and any other pertinent documentation. All fees incurred for direct transmittal including but not limited to cashier’s checks or money orders fees, envelopes and postage, registered mail fees, transportation to and from the nearest bank or post office are the responsibility of the contractor.

The contractor shall provide a copy of the cashiers check or money order and any other pertinent documentation to the Project Office following each transmittal.

C.5.2.3.4 Entrance Booth and Campsite Maintenance The contractor must maintain the fee booth and campsite in a clean condition at all times. Pens, corrals, cages, and other animal confinement facilities are not permitted. Smoking, visitors, pets, or baby-sitting is not permitted in the park entrance booth. Any item which detracts from the overall appearance of the entrance booth or campsite site must be removed at the request of the COR. The contractor will have the option to mow around their campsite. The Government will provide a push mower and a reasonable amount of fuel if contractor chooses to do so. Misuse of or damage to the mower/fuel will result in the contractor being required to obtain and use their own mower and fuel. Mowed areas will be required mowed at height of 3-5” weekly.

C.5.2.3.5 Landscape planting in the immediate vicinity of the entrance booth and campsite shall be watered, weeded and maintained as directed by the COR.

C.5.2.3.6 Final payment will not be made under the terms of this contract until all funds are reconciled to the satisfaction of the Government.

C.5.3 Park Operations

C.5.3.1 Provide Information to Visitors The contractor shall hand out informational brochures and pamphlets and explain or clarify policy and regulations for park visitors. Encouraging water safety and providing promotional items and information will be considered an important part of this contract.

C.5.3.2 Inform Campground Rules and Policies The contractor shall inform campers of the rules and project policies in performing their duties, including but not limited to quiet hours (10 p.m. to 6 a.m.), check out times, parking, pets on leash, and maximum 14 day stay limitations, etc. If the contractor is unable to diplomatically resolve the issue, then it should be reported to a Park Ranger or local law enforcement.

C.5.3.3 Tour Park On weekdays the contractor shall make daily tours of the park starting at 8 AM and again between 5 PM and 7 PM. On weekends and holidays, the contractor shall make daily tours of the park starting at 8 AM., between 2 PM and 3 PM and again between 7 PM and 10 PM.

During these routine inspections, the attendant will check camper registrations/permits, provide information and instructions, check for violations such as unrestrained dogs, littering, vehicles parked on grass, dumping of gray water on or around sites, etc., as well as the conditions of the restrooms, exterior/interior lighting, dump station etc. The park attendant will inform customers of rules and regulations of the park as well as attempt to resolve minor maintenance problems with facilities and/or buildings using supplies provided by the Government. All major problems will be immediately reported to the Project Office or a Park Ranger.

C.5.3.3.1 Identify un-registered Visitors The contractor shall identify campers who may have arrived during hours when the fee booth was closed. These individuals shall be contacted and advised to register at the booth and pay required fees. Attendant will coordinate a timely payment within 2 hrs of contact. It is expected that the park attendant will open the booth temporarily to accommodate these payment contacts or direct the customer to provide proof of payment from an online or over the phone with reservation system during initial contact. Customers failing to pay within 2 hours of contact will be reported to on duty ranger staff for resolution.

C.5.3.3.2 Check for and report vandalism, equipment malfunction and cleanliness During all tours, the contractor shall monitor all self-pay fee vaults, post shelter and camping reservations as directed by COR, and check facilities for vandalism, equipment malfunction, and cleanliness. The contractor will be required to inspect all parts of the main shower house on each tour. The contractor shall advise Corps personnel immediately if problems exist.

C.5.3.5 Lost and Found Items The contractor will assist the visiting public in reclaiming lost articles. The contractor must hold all lost and found articles at the fee booth for a period of 1 week. Any article unclaimed after a 1 week period must be turned over to project personnel.

C.5.3.6 Overflow camping areas will be utilized when designated by the COR. Collected fees will be entered into the R1S system using the POS function.

C.6 Applicable Publications and Forms

C.6.1 MAP: Information on Kanopolis Lake can be found on the Internet at http://www.nwk.usace.army.mil/Kanopolis/Kanopolis_home.htm

C.6.2 Memorandum Receipt, ENG 4866 (Completed Sample form)

Performance Requirements Summary (PRS)

Section (Para)

Contract Requirement

Performance Standard Lot Description

ALP

Method of Surveillance

C.5.1

Implement NRRS

In accordance with required post award training

# Of NRRS actions per period (month?)

5%

Validated Customer

Complaint

C.5.2

Fee Booth Operations

In accordance with required post award training and regulations

# of NRRS Actions per period month?

5% Validated Customer Complaints

C.5.2.1

Booth Schedule

Staff booth during Scheduled hours # hours per Period (month)

1%

Random sampling and validated customer comment

C.5.2.2

Receive Payments

Payments are correctly collected And safeguarded

Golden Age Controlled

Daily

Receipts

2%

100% Ranger- Contractor inspection