Attachment_18_PWS_Osage_Bluff.pdf

W912DQ-

0001 FY19 Base Year. $______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

Business Line: Recreation

0002 FY20 Option Year $_______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

0003 FY21 Option Year $_______________

FFP

Perform Park Attendant Services in accordance with the attached Performance Work Statement.

FOB: Destination

NET AMT: $

Section C ‐ Descriptions and Specifications PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

PARK ATTENDANT AND PARK CUSTODIAN

HARRY S. TRUMAN PROJECT

For the following area located at the Harry S. Truman Lake.

Osage Bluff – Park Attendant Services

Note: Each contract will be awarded from this solicitation with a base year and two (2) one year options.

Vendors may bid on one or all locations. The unique hours and requirements for each are provided in the specific park PWS, and will apply to that specific area and duties.

1. GENERAL INFORMATION

1.1. Background: Truman Reservoir is the largest flood control reservoir in Missouri, with a storage capacity of more than 5 million acre-feet (an acre-foot = 325,000 gal.). Recreational development is extensive.

Twenty parks and access areas, managed by or leased from the U.S. Army Corps of Engineers, are conveniently located around the reservoir. Park areas at Truman Reservoir offer a wide variety of recreation facilities including boat launching ramps, campgrounds, full service marinas, picnic areas, sand swimming beaches, and a regional visitor center. Many routine maintenance items are contracted to the private sector. Mowing, refuse collection, and facility cleanup are just a few of the activities that are performed by private contractors for the Corps.

1.2. Scope of Work: The Contractor shall provide labor, material, and equipment as specified to perform Park

Attendant, Park Custodian or Relief Park Attendant duties at the awarded location, as described in this Performance Work Statement (PWS) and elsewhere in the contract. The Contractor shall perform the specific tasks listed in Section 5. Acceptable performance standards and current regulations are provided for each task.

1.3. Period of Performance: The contract shall be effective 15 April 2019 or date of award through 15

October 2019. Effective dates for the option renewal options (if exercised by the Government) shall be from 15 April through 15 October of the following year.

1.4. Additional Requirements:

1.4.1. For the purpose of Pre Award Evaluation, vendors submitting proposals shall provide a telephone number they can be contacted for a period of not less than one (1) week following the closing date of this solicitation. It shall be the responsibility of the proposer to notify the Government of any changes to their proposal. Vendors who have submitted proposals but cannot be contacted by telephone over a two day period during normal office hours (8 a.m. through 4 p.m., C.S.T.)

following the closing date of the solicitation will be considered nonresponsive and removed from further consideration. I CAN BE CONTACTED AT ( ) .

1.4.2. The contractor’s staff shall consist of at least one legal aged adult (18 years or older) who is mentally and physically able to fulfill the terms of the contract.

1.4.3. Prior to site occupancy, the contractor shall possess a presentable mobile travel trailer or motor home with self-contained sanitary facilities. The camping unit shall be in good condition and appearance and shall be subject to the approval of the Contracting Officer. The contractor shall reside at the work site during the Period of Performance and shall remove all personal property from the site at the end of the issued Period of Performance.

1.4.4. During the Period of Performance the contractor shall obtain and maintain Commercial Automobile

Liability Insurance in accordance with Missouri State statutes (Missouri Division of Insurance 573- 751-4126). Proof of insurance shall be provided to the Contracting Officer’s Representative prior to commencement of duties.

1.4.5. During the Post Award Conference, the contractor shall furnish a $5,000.00 Surety Bond. The bond will be used to recover funds collected by the contractor, but not properly received by the Finance and Accounting Officer. The bond shall be in the form of a Firm, Original, and Irrevocable Commitment and may include Sureties or Irrevocable Letter of Credit.

1.5. Post Award Conference/Training: The contractor will be required to attend the Post-Award Conference and Orientation training session held at the Harry S. Truman Project Office and Visitor Center.

Meetings will be to discuss and develop an understanding of all contract requirements. The Government will provide training on the use of computer based park reservation systems. ORMS reservation computer training will be conducted at the Orientation. Training dates will be determined prior to April 15th. The Government will give written notification of the scheduled dates for the Post Award Conference and the computer training. The awarded contractor will also be required to attend a refresher training during the option years of the contract if exercised.

1.6. Coordination with the Project Office

1.6.1. Day to day contact with Government personnel, and telephone communication or e-mail shall normally provide adequate information exchange. The Government reserves the right to schedule meetings at the Project Office as necessary to insure strict compliance with the terms of this contract. Such meetings shall be scheduled, to the extent possible, at mutually convenient times.

However, upon notice, the Contractor shall attend meetings regarding matters affecting this contract.

1.6.2. Any evidence of vandalism, instances of facilities not operating properly, or are in need of repair, shall be promptly reported to project personnel.

1.7. Documents and Correspondence: All documents and correspondence related to the performance of the contract shall be routed through the COR at the Harry S. Truman Project Office.

1.8. QUALITY ASSURANCE

1.8.1. Quality Assurance Surveillance Plan: A Quality Assurance Surveillance Plan (QASP) will be used during the life of the contract to ensure that the Service Provider is performing the services required by this PWS in an acceptable manner. The Government develops the QASP and the Project Office administers the Plan through Quality Assurance Evaluators (QAE) s.

1.8.2. The Government will monitor the Contractor’s performance under this contract using quality assurance procedures developed by the Government. Typical procedures might include periodic sampling, checklists, and customer complaints. This should not be considered an exhaustive list. A primary objective of Government Quality Assurance will be to determine the effectiveness of the Contractor’s quality control system.

1.8.3. The Government reserves the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

1.8.4. If any of the services do not conform to contract requirements, the Government will request the contractor to perform the services again, where appropriate, in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed.

1.8.5. If the contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may by contract, or otherwise: (1) perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service or (2) terminate the contract in whole or in part.

1.9. PERSONNEL

1.9.1. The contractor shall exercise tact, diplomacy, and courtesy and present a neat appearance when dealing with the public. A Government-furnished nametag, vest, and hat/visor shall be worn while on duty. The contractors name tag shall be worn on the provided vest opposite side of the logo. At no time will the name tag be worn on the hat or visor. The Contractor shall not display or offer for sale, on Government property, personal property items, crafts, or like items.

1.9.2. The contractor shall hold all lost and found articles at the fee booth for a period of two weeks.

Any article unclaimed after the two-week period shall be turned over to project personnel.

1.9.3. The contractor shall not consume any alcohol or drugs (except prescription drugs) during duty hours or when meeting the public. The contractor shall notify the COR of any required prescription drugs which might affect the contractor’s ability to perform the requirements of this contract.

1.10. Other Contractors: The Government may undertake or award other contracts for additional work, and the Contractor shall fully cooperate with such other contractors and Government employees. All work shall be carefully planned and fitted not to interfere with such other work. The Contractor shall not commit or permit any act that will interfere with the performance of work by other contractors or by Government employees.

1.11. Safety: The contractor shall immediately report any situation that could affect the health or safety of visitors to a park ranger, including maintenance needs, utility problems, accidents, or violations of laws and regulations.

1.11.1. The contractor shall report all disturbances to a park ranger. The contractor will be given an after-hours phone number (at the post award conference) for use by him and his staff only. When emergency situations arise, the contractor shall immediately notify emergency personnel and furnish the responding Park Ranger with detailed information. All communication with law enforcement officers will be documented and reported to a park ranger as soon as possible. The contractor shall not attempt to apprehend any violators.

2. DEFINITIONS AND ACRONYMS: The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this performance work statement.

NRRS: National Recreation Reservation System

ORMS: Outdoor Recreation Management Suite

Performance Work Statement (PWS): A description of duties required to be performed by the contractor.

Quality Control (QC): A method used by the Contractor to control the quality of goods and services provided.

Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of services received.

Quality Assurance Surveillance Plan (QASP): An organized written document used by Government for quality assurance surveillance. Document contains sampling/evaluation guides, checklists, and the performance requirements summary (PRS).

Contracting Officer’s Representative (COR): An individual designated and authorized in writing by the contacting officer to perform specific technical or administrative functions.

Clean: As used generally, means free of all foreign matter, film, spots, streaks, dirt or impurities. As used for acceptance of work means gleaming, free from dirt, contamination, or impurities, unsoiled, unstained, neat and tidy.

Debris: Any articles, or parts thereof, such as paper, gum, litter, strings, cigarette butts, leaves, and sand.

Dirt: Particles of sand, soil, grit, or pebbles; mud, dust, tar, liquid stains, vomit, and/or ashes.

Trash: Any abandoned articles, or parts thereof, such as paper, gum, used cups, empty cans and bottles, food scraps, litter, strings, cigarette butts, leaves, or similar waste items, as well as dirt, debris, and foreign matter collected during cleaning, and unwanted residues and ashes.

Foreign Matter: Any articles, or parts thereof, not belonging to the place found.

Fully-Clothed: Deemed to mean that a sleeved shirt (or T-shirt), trousers, and shoes shall be worn at all times:

except that this requirement shall not be construed to replace or eliminate the necessity for the wearing of appropriate protective clothing or devices as may be required for the application of various chemicals.

Performance-Based Contract: (FAR 2.101) Structuring all aspects of an acquisition around the purpose of the work to be performed with the contract requirements set forth in clear, specific, and objective terms with measurable outcomes as opposed to either the manner by which the work is to be performed or broad and imprecise.

Performance Requirements Summary (PRS): The PRS shows contract requirements, the component requirements related to each contract requirement, the price of each work requirement as a percentage of the associated contract requirement (Fixed Price Contracts), the standard of performance, and the acceptable quality level (AQL) for each work requirement.

ALP: Acceptable Level of Performance.

3. GOVERNMENT FURNISHED MATERIALS AND SUPPLIES: Government-Furnished materials and supplies are provided to the Contractor only for use in performing work specified in this Contract.

3.1. The Government will provide a campsite for the Contractor’s trailer, and utility hookups, during the service period, consisting of water, electricity, and sewer. The Contractor shall live in the park during the Period of Performance as stated on the Specific Park Sheet. Overnight occupancy is required on the specified scheduled work days. In addition, the campsite will include a storage building, picnic table and refuse container. The site will be provided free of charge for a period of 14 days prior and 14 days after the period of performance. If temperatures are below freezing, water may not be available at the Park Attendant pad until temperatures warm up. The Contractor shall maintain these facilities in accordance with Park rules.

3.1.1. Government-Furnished Services/Utilities: The Government will furnish to the Contractor the following:

3.1.2. ELECTRIC, WATER AND SEWER: The Government will furnish electricity, water and sewer hookup to designated Contractor campsite at no charge.

3.1.3. TELEPHONE: The Government will provide telephone pedestal and line to pedestal. The Contractor bears responsibility from the pedestal to the trailer, for contacting the telephone company for connection and in paying for the telephone service.

3.1.4. TRASH PICKUP: The Government will provide refuse collections services from dumpsters within the park. Contractors shall deposit trash in the nearest dumpster.

3.2. Government Furnished Property: The Government will furnish to the Contractor the following identified property to be used in performing the contract. When the property is delivered, the Contractor shall verify its quantity and condition in writing to the Contracting Officer or his authorized representative on Memorandum Receipt, ENG 4866, (within 24 hours of receipt). Damage or loss while in the Contractor's possessions shall be reported in writing to the Contracting Officer or his authorized representative, within 24 hours.

Item (Description) Quantity

Permit Books As Needed Annual Day Use Permits As Needed Computer, Monitor, Printer 1 Each Telephone/Answering Machine 1 Each Credit Card Scanner/Printer 1 Each Radio with Antennae 1 Each

3.3. Government Furnished Consumable Items: The following consumable items shall be furnished to the Contractor by the Government from stock. The Government shall retain control of expendables, to be dispensed on an as needed basis for use in performance of the contract.

3.3.1. Trash bags for booth

3.3.2. Maps

3.3.3. Brochures

3.3.4. Baseball cap, vest, and name tag

3.3.5. Keys

3.3.6. Computer paper

3.3.7. Self-registration day use supplies

3.3.8. Authorized forms

3.4. A mobile travel trailer, motor home or approved equal, containing sanitary facilities and all equipment necessary for habitation. Tents or ‘pop-up’ style type campers are not permitted. If self-propelled units are used, they shall remain on jacks or be blocked up for the duration of the contract and not be used for transportation.

3.5. Transportation vehicle(s), other than specified in 4.1 above, for use in performing the requirements of this

3.6. A telephone and installation of telephone service at the Government provided hookup at the campsite.

3.7. Office supplies necessary to perform the requirements of this contract (pens, pencils, markers, rubber bands, stapler, staples, etc.)

3.8. Cleaning equipment and supplies for the fee booth

3.9. A sufficient change fund to conduct day to day fee transactions

3.10. If one is necessary pressure water pump and tank for water supply that is approved by the Project Manager. The pump shall be capable of delivering an adequate stream of water at 150 psi to flush/rinse facilities being serviced. NOTE: The use of a pressure water pump is not mandatory if the Contractor is able to obtain satisfactory results by hand. The Government reserves the right to require the use of a pressure water pump, at any time, if it becomes apparent that satisfactory results are not being maintained.

4. SPECIFIC TASKS - Park Attendant

Osage Bluff - Attendant

The Contractor shall perform Park Attendant duties 5-days per week, including weekends and Federal holidays as described in this section and elsewhere in the contract. The Contractor’s staff shall consist of at least one adult. The contractor will be granted and shall observe two designated days off each week. At least one person on the Contractor’s staff shall remain in the park at all times on scheduled workdays. The contractor shall not leave the park until all daily booth and park duties, including those required by C.5.3.4, are completed. When all duties are completed the contractor may leave the park the night before the first scheduled day off and shall return before 7:00 a.m. of the next scheduled workday. If the contractor needs to be absent from the park any other time the COR shall be notified as soon as possible. The contractor shall retain a qualified substitute Park Attendant to cover such absences. The substitute shall be approved by the

COR.

4.1. Recreation one Stop (R1S): The contractor shall perform specific daily duties to implement the R1S system, according to established procedures through the use of ORMS software (that will be taught during pre-performance training.) Duties include, but are not limited to, maintaining current records, posting reserveable sites, checking site availability, processing camper registrations, accepting shelter reservations, and receiving daily arrival reports. The contractor shall take reservations at the fee booth for walk-up customers. Under no circumstances will Park Attendants take advance reservations over the phone. Contractors shall not accept phone reservations, unless authorized by the COR. During holiday weekends the contractor shall set aside administrative hold sites as directed by the COR. These sites will be marked with a reservation card reading “Admin Hold”. Coordination with the COR should be made the Monday before the holiday weekend to determine what sites to mark.

4.2. Fee Booth Operations: The contractor shall staff the fee booth during booth hours designated below. If necessary, a minimum of two people shall work the booth during high registration periods (e.g. – Fri. and Sat. nights) to avoid long waits for visitors. The contractor shall keep an open telephone/radio line of communication while on duty. During booth hours, the Corps-furnished radio (see Section 3 Government Furnished Property) shall be turned on with the volume up so messages can be transmitted and received.

Radio problems shall be reported immediately. The contractor shall be available at all times (except scheduled days off and approved time away from the park) to receive and deliver emergency messages.

4.2.1. Schedule: The following schedule is subject to change with one (1) week’s advance notice. The fee booth shall be open and occupied during the following hours and the contractor shall be available for business. All nightly close outs and weekly bill for collection close outs shall be done after booth hours and not while booth is open.

Osage Bluff Park Attendant Services Actual Period of Service: 15 April through 15 October

Daily Booth Hours Sunday 8:00AM – 10:00AM

2:00PM – 6:00PM

Wednesday and Thursday Days Off

Monday and Tuesday 8:00AM – 10:00AM

3:00PM – 8:00PM

Friday and Saturday 8:00AM – 10:00AM

3:00PM – 9:00PM

Fridays of a Holiday Weekend PM Booth hours will be 2:00PM – 9:00PM

Checkout: Checkout of contractor will be conducted within 4 days of the last scheduled work day of the contract for the calendar year.

4.2.2. Receive Payments: The contractor shall register visitors, campers, and sightseers, Annual Passes and collect the required fees according to project policy. The Contractor shall determine and have on hand sufficient change for this purpose.

4.2.2.1. Remit Washer and Dryer Fees Collected: The contractor shall count washer and dryer monies collected from laundry room at least once a week or as needed. The money will be counted and verified with a park ranger. The contractor shall transmit washer and dryer money with all other collected fees in their weekly remittance.

4.2.2.2. Encourage Credit Card Payments: The contractor shall encourage the use of credit card payments over personal checks. The contractor shall follow project policy when accepting personal checks.

4.2.2.3. Safeguard Collections: The contractor shall take all reasonable precautions to safeguard collections, permits, and other Government-furnished property. All collections shall be deposited in the fee safe provided, outside entrances to the fee booth shall be kept locked, and visitors shall not be allowed in the booth.

4.2.3. Transmit Fees and Remittance Registers: The contractor shall transmit all collected fees and remittance registers to Recreation One Stop, P.O. Box 979127, St. Louis, MO 63197-9000 through a Bill for Collection. It is required that the contractor shall mail collections within 2 days after creating a Bill for Collection. At a minimum, fees shall be transmitted once per week, every Saturday on holiday weekends, or when collections total $3,000.00, whichever occurs first.

4.2.4. Booth Maintenance: The contractor shall maintain the fee booth in a clean condition at all times. Pens, corrals, cages, and other animal confinement facilities are not permitted. Smoking, visitors, pets, or baby-sitting is not permitted in the park entrance booth.

4.3. PARK OPERATIONS

4.3.1. Provide Information to Visitors: The contractor shall hand out informational brochures and pamphlets and explain or clarify policy and regulations for park visitors.

4.3.2. Implement Campground Rules and Policies: The contractor shall implement all campground rules and project policies in performing their duties, including quiet hours (10 p.m. to 6 a.m.), check out times, and maximum 14 day stay limitations, etc.

4.3.3. Tour Parks: The contractor shall make daily tours of the park between the hours of 7 a.m. and 8 a.m. and again between 8 p.m. and 9 p.m.

While working as Relief Park Attendant, the contractor shall also make daily tours of that park between 2 p.m. and 3 p.m. and again between 8 p.m. and 9 p.m.

4.3.3.1. Identify Un-registered Visitors: The Contractor shall identify campers who may have arrived during hours when the fee booth was closed. These individuals shall be contacted and advised to register at the booth and pay required fees.

4.3.3.2. Check for and Report Vandalism, Equipment Malfunctions, and Cleanliness: During both the morning and evening tours, the contractor shall monitor all self-pay fee vaults, post shelter and camping reservations, and check all facilities for vandalism, equipment malfunction, and cleanliness. The Contractor shall advise Corps personnel immediately if problems exist.

4.3.4. Open and Close Gates at Facilities: The contractor shall open and close interior park gates and other facilities, or read traffic counters, as requested by project personnel. The contractor shall close the beach gate each night as scheduled.

4.3.5. Self Pay Fee Vaults: The contractor shall exchange the fee vaults at the self-pay stations located at the beach and boat ramp as scheduled and replenish the blank payment envelopes as necessary. The contractor shall be available to total and verify fee receipts daily with a park ranger. Every effort will be made to meet during booth hours, but this may not always be possible.

5. APPLICABLE PUBLICATIONS AND FORMS

5.1. MAP: Information on Truman Lake can be found on the Internet at https://nwk.usace.afpims.mil/Locations/DistrictLakes/HarrySTrumanLake.aspx

Performance Requirements Summary – Park Attendant Duties Section (Para)

Contract Requirement

Performance Standard Lot

Description

ALP

Method of Surveillance

5.2.3

Transmit Fees and Remittance Registers

Submit fees weekly or at $3,000.00

Weekly

100% Inspection

5.3.3

Tour Park

During specified times, check for maintenance needs, unregistered guests

40/Month

4%

Periodic Sampling

5.3.5

Monitor & Collect Fees from Self-Pay Vaults

Exchange fee vaults at beaches and boat ramps and replenish self-pay envelopes

1 per week or as needed

4%

Sampling and Validated Customer Complaint

5.1

Implement R1S

In accordance with required post award training (check site availability, post shelter reservations, receive daily arrival reports, post reserveable sites, process camper registration, maintain records

# of NRRS actions per month

5%

Validated

5.2.1

Booth Schedule

Staff booth during scheduled hours

# hours per week

1%

Sampling and Validated

5.2.2, 5.2.2.4

Receive Payments

Payments are correctly collected and safeguard collections, permits, and government furnished property

Daily receipts and assigned accountable items

2%

Sampling and Validated

ANTITERRORISM/OPSEC

ANTITERRORISM/OPERATIONAL SECURITY REQUIREMENTS

All contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

All contractor and all associated sub‐contractors employees will receive a CORPS Watch information paper (provided by the authorized government representative) and provide a written acknowledgement to the COR, no later than 30 calendar days after contract start date or effective date of incorporation of this requirement into the

The Contractor must pre‐screen candidates using the E‐verify Program (http://www.dhs.gov/E‐Verify) website to meet the established employment eligibility requirements. The vendor must ensure that the candidate has two valid forms of government issued identification to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible candidates must be provided to the COR no later than 3 business days after the initial contract award.

Per the E-Verify Website the following exemptions apply:

Employers whose contracts are exempt from the E-Verify federal contractor rule are not required to enroll in EVerify. A contract is considered exempt if any one of the following applies: (1) It is for fewer than 120 days. (2) It is valued at less than $150,000, the simplified acquisition threshold (Source: http://www.uscis.gov/e-verify/federalcontractors/exemptions-and-exceptions).

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.