B08 Att 0026 FBGA-PWS Annex C Transportation PRS.docx

PWS Annex C - Transportation Performance Requirement Summary (PRS)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.1 Provide disposition instructions to current DPM contractor for shipments on-hand after expiration of previous DPM contract period.

Timeliness: Disposition documents will be completed prior to the 180th day following the end of the current contract.

Quality: Disposition instructions for shipments on-hand after the end of contract period will be complete and accurate.

Surveillance activity report

All shipment remaining after expiration of current contract at time of surveillance.

AQL: 100%

5.27.1 Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

AQL: 100%

5.27.1 Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Random sampling

Lot: Each statement of accessorial services performed at time of surveillance.

AQL: 100%

5.27.1 Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.1 Process certified NTS quarterly invoices from TSP.

Timeliness: Invoices will be submitted to the appropriate DFAS and BMO within 3 business days of receipt from Government representative.

Quality: NTS Quarterly invoice will be accurate, current, and complete.

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

AQL: 95%

5.27.1 Statement of Accessorial Services performed Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.2 Counsel customers Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time; percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited Assistance for Sensitive circumstances Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.4 Route and award personal property shipments for pick up.

Timeliness: Personal Property will be routed and awarded prior to pick up date in shipment application.

Quality: IAW DTR Part IV requirements Random sampling

Lot: Each shipment or storage lot offered for acceptance.

AQL: 100%

5.27.6 Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.8 Conduct Quality Control inspections for personal property movements

Percent of in-person (physical) QC inspections conducted on Army shipments.

AQL: 75%

5.27.8 Conduct Quality Control inspections for personal property movements

Percent of in-person (physical) QC inspections conducted on Joint Service Shipments (non-Army).

AQL: 50%

5.27.9 Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved 139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received; submitted to Government rep, for deposit weekly.

DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

Random sampling

Lot: Collection forms completed at time of surveillance.

AQL: 100%

5.27.9 Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

5.27.10.3 Arrange Shipping or Storage Timeliness: The service order will be completed IAW DTR. Renewals/renegotiations will be completed 1-15 October of each year. Default/Transfer completed IAW RSMO guidance.

Quality: NTS is offered IAW DTR.

Surveillance Activity Report

Lot: Inspect new service order

AQL: 99%

5.27.10.7 Process certified NTS invoices from Transportation Service Providers (TSP) Timeliness: Date and time Stamped fax copy invoices.

Completed invoices will be submitted to Government rep, within 3 business days from receipt of certified invoice from TSP. Approved invoices will be submitted to DFAS within 5 business days from date of Government rep.

Quality: TSP Invoices and supporting documents will be accurate, complete, and reflect any appropriate changes/date submitted to DFAS.

Random sampling

Lot: Each TSP Invoice received completed at time of surveillance.

5.27.10.8 Monitor and review SIT shipments; coordinate with responsible PPSO/JPPSO and customer, when required Timeliness: SIT shipments will be monitored.

Owners and TSP will be notified IAW, with DPS, DTR, and PART IV standards.

Quality: DD form 1857, complete and accurate. Workload data will be provided to QAE on request.

Random sampling

Lot: Each shipment in SIT beyond 90 calendar days at time of surveillance.

AQL: 95%

5.27.10.8 Process and/or Create inbound shipment record when documents are received.

Timeliness: Owner notification – at time of notice. Shipment arrival – at time of notification.

Quality: Shipment record will be complete and accurate: month/day/year and time of any communication with owner/TSP will be indicated on each inbound shipment record.

Random sampling

Lot: Each shipment contact record prepared at time of surveillance.

AQL: 100%

5.27.10.8 Process Inbound/Outbound Personnel Property Shipments Timeliness: Process 100% of valid personal property shipment/storage applications

Random sampling

Lot: Number of shipments processed by the PPSO/JPPSO

AQL: 95%

5.27.9.1 / 5.27.10.1 /5.27.10.11 Process change in destination Requests.

Timeliness: Initiate tracer action Diversions: Initiate diversion immediately upon notice of change in destination.

Delivery from SIT/DPM Warehouse: Coordinate the release from warehouse within 5 days of receipt of request for shipment.

Quality: Certificates of diversion, Certificates for Long Delivery-Out-of-SIT, and DPM reshipment instructions prepared, completed, approved and distributed accurately and completely and a complete copy will be provided to QAE on request.

Random sampling

Lot: Each change In destination in process or completed at time of surveillance.

AQL: 95%

5.27.10.9 Prepare and distribute government bill of lading Timeliness: Complete GBL/ CBL, will be provided to the carrier before departure.

Quality: CBL and supporting documents will be complete and accurate.

Random sampling

Lot: Each shipment document completed at time of surveillance.

AQL: 100%

5.27.10.20 Maintain a calendar year record of shipments and tonnage ordered for each DPM Containerization & Local Drayage Contract line item.

Timeliness: Submit to the COR no later than the 10th day of each month.

Quality: Record will be complete and accurate.

Surveillance activity report

Lot: Inspect record of packing, containerization, and local drayage shipments completed at time of surveillance.

AQL: 95%

PASSENGER MOVEMENTS

5.28.1 Process Commercial Invoices.

Timeliness: Approved invoices and supporting documents will be submitted to the COR within 3 business days of receipt from TSP.

Quality: TSP charges will be complete and verified correctly before submitted to COR completely reviewed before submission to COR.

Random sampling

Lot: Each commercial ticket invoices in process or completed at time of surveillance.

AQL: 100%

5.28.1 Process Individual/Family passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process, or completed at time of surveillance.

AQL: 97%

5.28.1 Process overseas travel requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed, or completed at time of surveillance.

AQL: 97%

5.28.1 Prepare port call request Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request In process or completed at time of surveillance.

5.28.5 Reconcile centralized billing accounts and certify payment by DFAS Timeliness: Reconcile and submit to DFAS within 15 calendar days. NOTE: Certify CBAs within 5 working days of hard copy receipt for DTS Accounts, and 10 days for manual accounts. FMR standard of 30 days still applies for processing.

Random sampling

Lot: Percent of CBAs reconciled and submitted to DFAS within 15 calendar days

AQL: 90%

FLEET MANAGEMENT OPERATIONS

5.29.1 Control & Account for GSA vehicles, keys, and credit cards report loss/abuse Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

5.29.1 Maintain hand receipts on GSA vehicles Timeliness: Hand receipts updated annually, as a minimum.

Quality: Complete & accurate Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 98%

5.29.1 Reconcile monthly GSA bill, Agency Incurred Expenses (AIE), and non-POI transportation support costs for recoupment from non-ASC funded organizations.

Timeliness: Reconcile and submit the GSA Bill NLT 15 Calander days of receipt from the GINSTAFF. Reconcile and submit the AIE Report within 10 working days of receipt from the GINSTAFF for ASC-Funded AIE BLS recoverables.

Quality: IAW DOD 4500-36 R guidelines for cost accounting and reporting.

Random Sample

Lot: Each final monthly GSA Bill and AIE rollup completed

AQL: 100%

5.29.4 Operate buses and other non-tactical vehicles Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement completed at time of surveillance.

AQL: 99%

5.29.11 Schedule for Maintenance of GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of surveillance.

AQL: 95%

UNIT MOVEMENTS

5.30.1 Provide necessary assistance to the Unit Movement Coordinator (UMC) with unit movement data maintenance and movement planning.

Timeliness: Meet UMC’s processing times.

Quality: All unit moves completed as required.

Surveillance activity checklist

Lot: Each unit move

AQL: 97%

5.30.1 Document loaded equipment Properly Timeliness: Upon completion of loading.

Quality: Load data will be obtained complete and accurate.

Random sampling

Lot: Each piece of equipment loaded in process or completed at time of surveillance

5.30.1 Utilize Radio Communications Timeliness: At all times during unit movement.

Quality: Radios are operational during unit movements.

Random sampling

Lot: Inspect transportation operation in process or completed at time of surveillance.

5.30.2 Assist and advise unit movement planning and coordination Timeliness: Meet UMC’s processing times.

Quality: Assist and advise UMO training 100 percent of the time Random sampling

Lot: Each unit move

AQL: 100%

CARGO MOVEMENTS

5.31.1 Route military cargo and equipment.

Timeliness: To meet mission requirements

Quality: Shipment will be routed IAW DTR PART II. Data entry into ETA/FAST/GFM CMOS will be accurate and complete.

Random sampling

Lot: Each shipment competed at time of surveillance.

AQL: 100%

5.31.2 Hazardous materials, oversized, sensitive items properly identified, documented, marked, labeled, and/or placarded Timeliness: Prior to preparation of GBL/CBL.

Quality: Certified HazMat preparers are verified; documents are complete and accurate.

Random sampling

Lot: Each hazardous materials, oversized, sensitive shipments in process or completed at time of surveillance.

AQL: 100%

ARRIVAL/DEPARTURE AIRFIELD CONTROL GROUP (A/DACG)

5.32.1 Monitor & report airfield arrivals and departures Timeliness: Notified same day.

Quality: Convoys, equipment, buses, baggage trucks, and personnel accurately, and completely reported.

Random sampling

Lot: Each arrival & departure at completed at time of surveillance.

AQL: 100%

5.32.2 Generate wheels up/wheels down reports Timeliness: Generate reports within 1 hour of wheels up/wheels down

Random sampling

Lot: Percentage of wheels up/wheels down reports generated within 1 hour

AQL: 95%

5.32.2 Operate tactical and non-tactical support vehicles Timeliness: To meet mission requirements.

Quality: Vehicles & equipment will be operated safely by authorized licensed personnel.

Random sampling

Lot: Vehicle & equipment operations completed at time of surveillance.

AQL: 100%

5.32.2 Direct loading/Off-loading of passengers and cargo Timeliness: In conjunction with mission timelines.

Quality: Safely direct & escort to designated location.

Random sampling

Lot: Each mission completed at time of surveillance.

AQL: 100%

5.32.2 Assist with Air Force Joint inspections as required/requested Timeliness: To meet mission requirements.

Quality: Vehicles will be properly weighed, marked, placarded, loaded, placed, and tied-down.

Surveillance activity checklist

Lot: Inspect aircraft mission joint inspection.

5.32.2 Conduct Technical oversight Timeliness: IAW mission requirements.

Quality: Vehicles will be properly weighed, marked, placarded, loaded, placed, and tied-down.

Random sampling

Lot: Inspect aircraft mission joint inspection.

AQL: 100%

5.32.2 Perform aircraft boarding requirements.

Timeliness: To meet mission requirements.

Quality: Equipment will be properly weighed, marked, labeled, placarded, and documented prior to loading.

Equipment will be safely loaded IAW approved load plans. Equipment tie-down, blocking, and bracing will be IAW industry practice.

Surveillance activity report

Lot: Inspect deployment/training exercise.

AQL: 100%

5.32.3 Provide technical assistance, guidance and customer service in support of unit movements.

Timeliness: Upon request, during the preparation, loading, unloading, blocking bracing, and tie-down of vehicle, cargo, and equipment.

Quality: Competent, correct, and helpful assistance provided.

Random sampling

Lot: Inspect Deployment/Training exercise.

AQL: 95%

CONTAINER YARD OPERATIONS

5.33.1 Download, upload, reposition, retrieve, and transport containers Timeliness: To meet training exercise/deployment requirements with no additional commercial charges being incurred.

For non-deployment movement, when current scheduled workload permits support.

Quality: Containers placed safely and correctly at designated location.

Random sampling

Lot: Each container transported in process or completed at time of surveillance.

AQL: 99%

5.33.1 Issue & Receive ISO containers & MILVANS Timeliness: Control document prepared for each asset at the time of transfer.

Quality: Completely & accurately.

Random sampling

Lot: Each control document in process or completed at time of surveillance.

AQL: 100%

5.33.1 Inspect & certify ISO containers.

Timeliness: NLT 2 1/2 years from date of last certification.

Quality: To meet international CSC standards.

Random sampling

Lot: Each ISO container in process or completed at time of surveillance.

AQL: 95%

5.33.1 Arrange for scheduled and/or emergency maintenance of light sets.

Timeliness: Scheduled: IAW manufacturer’s recommendation Emergency: Same day

Quality: Required maintenance scheduled.

Random sampling

Lot: Each light set scheduled for maintenance at time of surveillance.

5.33.1 Reposition or retrieve light sets Timeliness: Within 48 hours of directive.

Quality: Lights sets relocated safely to designated location.

Random sampling

Lot: Number of light sets repositioned/retrieved or completed at time of surveillance.

5.33.2 Conduct inventory of ISO containers and light sets Timeliness: Containers: Inventoried & reported quarterly.

Light sets: Reported NLT 5th business day of each month.

Quality: Completely & accurately Random sampling

Lot: Each inventory completed at time of surveillance.

AQL: 99%

5.33.2 Manage containers Timeliness: 100 percent of containers used for movement are ISO compliant prior to use

Random sampling

RAIL OPERATIONS

5.34.2 Provide loaded/empty rail car numbers to TSP, UMC, & SDDC; release rail cars to TSP.

Timeliness: Within 4 hours of interchange.

Quality: Information & release order is complete and accurate.

Surveillance activity checklist

Lot: Inspect rail car load plan completed at time of surveillance.

AQL: 99%

5.34.3 Coordinate interchange with TSP Timeliness: Coordination completed not less than 24 hours prior to arrival/departure of railcars.

Quality: To meet mission requirements.

Surveillance activity checklist

Lot: Inspect interchange completed at time of surveillance.

5.34.3 Protect Rail Crossings Timeliness: Prior to Locomotive approach at pedestrian/vehicle crossing.

Quality: Completely and safely. Flagmen will possess PPE which is visible in day and night.

Surveillance activity checklist

Lot: Each track crossing protected at time of surveillance.

5.34.3 Perform Interchange with rail carrier. Clear obstructions on track.

Timeliness: Arrive 30 minutes prior to scheduled interchange. Obstructions cleared to allow timely arrival at interchange.

Quality: Safely and efficiently.

Surveillance activity checklist

Lot: Inspect interchange with Carrier.

AQL: 98%