Technical Exhibit 1 PRS.docx
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- Attached to
- Preventive Maintenance (PM), Repair, and Cleaning Service at Army Family Housing, Camp Walker
- Solicitation number
- W90VN924R0024
About this file
This document is a Technical Exhibit for a Performance Requirements Summary (PRS) Matrix related to a federal contract opportunity for Preventive Maintenance (PM), Repair, and Cleaning Service at Army Family Housing, Camp Walker. The PRS defines the performance standards and acceptable quality levels (AQLs) for various service requirements, including common area cleaning, grounds maintenance, service calls, preventive maintenance, and move-in/move-out services. It outlines the method of surveillance and remedies for failure to meet the standards. The related federal contract opportunity, Solicitation Number W90VN924R0024, is issued by the Department of the Army Materiel Command Army Contracting Command, with a closing date of June 28, 2024 at 1:00 PM (Korea Local Date & Time). The PRS provides a detailed framework for evaluating the contractor's performance and ensuring the required services are delivered to the Government's satisfaction.
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TECHNICAL EXHIBIT-1
4.0 Performance Requirements Summary (PRS) Matrix.
Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).
PERFORMANCE REQUIREMENT SUMMARY TABLE
| PERFORMANCE OBJECTIVE |
| STANDARD |
| ACCEPTABLE QUALITY LEVEL |
| METHOD OF SURVEILLANCE |
| REMEDY OF FAILURE/INCENTIVE |
| 1. Common Area Cleaning Services, Para. 8.2 in PWS |
| Common areas clean |
| 1.1. Quality |
| Floors, Windows, Walls Clean, Trash Removed |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 1.2. Timeliness |
| Completed within one working day |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 2. Grounds Cleanup and Maintenance of Common Area Areas, Para. 8.3 in PWS |
| Seasonal work evaluated |
| 2.1. Quality |
| Grass Mowing Grounds Cleanup with Trash removed |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 2.2. Timeliness |
| Completed within one working day |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 3. Service Calls Task Orders, Para. 8.4 in PWS |
| Responsive routine repair and maintenance call system |
| 3.1 Quality |
| Receipt of service calls and customer coordination |
| 96% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| 3.2 Timeliness |
| Response times in emergency repair service calls |
| 97% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| 0. 3.3 Records |
| Contractors management and documentation of close out work orders |
| 95% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| 4. Preventive Maintenance and Minor Repair, Para. 8.5 in PWS |
| Response to work orders and work completed |
| 4.1. Quality |
| Maintenance and repairs equivalent to initial construction or manufacturer’s standards |
| 95% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
5. COC
Para. 8.6.
All work required during COC
| 5.1. Quality |
| Complete cleaning of quarters as ordered |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 5.2. Timeliness |
| Quarters turned back to the Government on time |
| 97% |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
6. COM
Para. 8.6 All works required during COM
| 6.1. Quality |
| Repair and maintenance equivalent to initial construction or manufacturer’s standards |
| 95% |
100% Inspection.
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 6.2. Timeliness |
| Quarters turned back to the Government on time |
| 97% |
100% Inspection.
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
7. COP
Para. 8.6 All work required during COC
| 7.1. Quality |
| Complete painting of quarters as ordered |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 7.2. Timeliness |
| Quarters turned back to the Government on time |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
8. Project Works including Major Repair Works Para 8.7.
| Complete project works as ordered |
| 95% |
100% Inspection.
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
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