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FMSS LOGISTICS SERVICES RFP No. 2032H8-23-R-00004
SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS
TECHNICAL EXHIBIT 9: ERC CALL TYPES, DESCRIPTIONS, AND CYCLE TIMES
The following table provides Employee Resource Center (ERC) call types, descriptions, and maximum allowable cycle times.
| ERC Call Type |
| Description |
| PWS |
| Cycle Time in Business Days |
| Incoming Shipment |
| Record and track incoming warehouse shipments for delivery or storage |
| C.2.1 |
| 1 day |
| Non-IT Property Disposal |
| Dispose of property |
| C.2.1.5 |
| 10 days |
| IT Property Disposal |
| Dispose of IT property |
| C.2.1.5 |
| 10 days |
| Warehouse Pick-up and Delivery |
| Request for pick-up and delivery of stored items to/from Campus customer |
| C.2.1.6 |
| 10 days |
| Perform Unscheduled Pick-up and Delivery on a Scheduled Route |
| Perform special pickup and delivery of property on a Scheduled Route |
| C.2.2.3 |
| 2 days |
| Perform Unscheduled Pick-up and Delivery not on a Scheduled Route |
| Perform special pickup and delivery of property to locations not on scheduled routes or as directed by the subCOR |
| C.2.2.3 |
| 10 days |
| Repair and Adjust Furniture and Equipment |
| Perform repairs, adjustments, and modifications to a variety of furniture and equipment |
| C.2.3.1 |
| 10 days |
| Repair and Adjust Furniture and Equipment --POD |
| Perform repairs, adjustments, and modifications to a variety of furniture and equipment |
| C.3.1 |
| 10 days |
| Repair or Adjust Furniture and Equipment Requiring Purchase |
| Purchase parts to repair furniture and equipment |
| C.2.3.1 |
| 30 days |
| Repair or Adjust Furniture and Equipment Requiring Purchase - POD |
| Purchase parts to repair furniture and equipment |
| C.3.1 |
| 30 days |
| Repair Office Machines - Campus Only |
| Perform repairs, adjustments, and modifications to office machines |
| C.2.3.1 |
| 3 days |
| Repair Workstation Lights |
| Perform repairs of task lighting for workstations |
| C.2.3.1 |
| 10 days |
| Repair Workstation Lights - POD |
| Perform repairs of task lighting for workstations |
| C.3.1 |
| 10 days |
| Repair Workstation Lights Requiring Purchase |
| Purchase parts to repair workstation lighting |
| C.2.3.1 |
| 30 days |
| Repair Workstation Lights Requiring Purchase - POD |
| Purchase parts to repair workstation lighting |
| C.3.1 |
| 30 days |
| Provide Locksmith Services |
| Repair, re-key locks, and make keys for office furniture |
| C.2.3.2 |
| 10 days |
| Provide Locksmith Services - POD |
| Repair, re-key locks, and make keys for office furniture |
| C.3.2 |
| 10 days |
| Repair of Keys/Locks Requiring Purchase |
| Purchase locks and keys for office furniture |
| C.2.3.2 |
| 30 days |
| Repair of Keys/Locks Requiring Purchase - POD |
| Purchase locks and keys for office furniture |
| C.3.2 |
| 30 days |
| Move Boxes |
| Move boxes within work area or from point to point |
| C.2.4.1 |
| 10 days |
| Move Boxes - POD |
| Move boxes within work area or from point to point |
| C.3.3.1 |
| 10 days |
| Move Property |
| Move property within work area or from point to point |
| C.2.4.2 |
| 30 days |
| Move Property - POD |
| Move property within work area or from point to point |
| C.3.3.2 |
| 30 days |
| Support Special Events, Assemblies, and Meetings |
| Move, rearrange, and place property |
| C.2.4 |
| 20 days |
| Provide Other Logistic Services |
| Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs. |
| C.2.4.3 |
| 10 days |
| Provide Other Logistic Services - POD |
| Perform other services including repairing clocks, hanging bulletin boards, pictures, and signs. |
| C.3.3.3 |
| 10 days |
