Attachment_4_-_QASP.pdf
PDF 1 MB Posted
- Attached to
- Shipboard Multipurpose Device Program (SMDP) Federal contract opportunity
- Solicitation number
- SP7000-19-R-1001
- Issued by
- Defense Logistics Agency
About this file
This Quality Assurance Surveillance Plan outlines the performance metrics and quality assurance methods for the Shipboard Multipurpose Device Program contract. The contractor must meet key performance standards, including responding to trouble calls within two hours during normal business hours and eight hours outside of normal hours, maintaining availability of devices above 99%, and providing replacement parts within 48 hours of notification. Monthly reporting is required along with a six-month training schedule submitted within 30 days of award. The contract will support the Navy, Military Sealift Command, Coast Guard, and other government agencies, providing multifunction devices, single function devices, and specialty devices for use on ships and vessels. Services will be performed domestically and internationally over a potential seven-year period.
REVISED ATTACHMENT 4 - QASP
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QUALITY ASSURANCE SURVEILLANCE PLAN
1. PURPOSE
This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the SMDP Performance Work Statement standards that will be included in the contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.
2. AUTHORITY
Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for cause, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.
3. SCOPE
The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract
4. GOVERNMENT RESOURCES
The following definitions for Government resources are applicable to this plan:
Contracting Officer – A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.
Contracting Officer’s Representative (COR) – An individual designated in writing by the Contracting Officer to act as the authorized representative to assist in administering a contract.
The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.
5. RESPONSIBILITIES
The Government resources shall have responsibilities for the implementation of this QASP as follows:
Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer who assures the Contractor receives impartial, fair, and equitable treatment under the contract. The
SP7000-19-R-1001 ATTACHMENT 4 - QASP
Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.
Contracting Officer’s Representative (COR) – The COR is responsible for administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is NOT empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor determines may affect the contract price, terms, or conditions, shall be referred to the Contracting Officer for action.
6. METHODS OF QA SURVEILLANCE
Contractor Performance Assessment Reporting System (CPARS) Requirements:
(a) The Contractor, in performing this contract, will be subject to past performance assessments in accordance with FAR 42.15 and the Contractor Performance Assessment Reporting System (CPARS) Guide at:
http://www.cpars.navy.mil/cparsfiles/pdfs/navycparsmanual/pdf.
All information contained in the assessment may be used by the Government, within the limitations of FAR 42.15, for future source selections in accordance with FAR 15.304 where past performance is an evaluation factor. Assessments will be conducted as prescribed by CPARS guidance.
(b) The contractor will be provided with a copy of the assessment. The contractor will have 30 calendar days to submit comments, additional information, or rebut statements if warranted or desired. The contractor must strictly control access to the assessment while in the contractor’s possession and must ensure that the assessment is never released to persons or entities outside of the contractor’s control. After receipt of Contractor’s comments or expiration of the 30 day comment period, whichever occurs first, and depending on the Contractor’s response, the Government will:
(i) If no comments are received; close the CPARS by the Assessing Official Representative and Reviewing Official.
(ii) If Contractor concurs with the assessment; accept/update and close the CPARS and forward comments to all reviewers.
(iii) If Contractor does not concur with the assessment, coordinate a final response with Reviewing Official, Assessing Official Representative, and Assessing Official.
(iv) Enter the final Government response and close CPARS.
(c) After completion of one of the appropriate actions, the Assessing Official will notify all individuals that the report is complete. The assessment is considered complete when signed by the Assessing or Reviewing Official.
(d) The official responsible for the corporate operating unit being assessed can submit a written request to receive a copy of the completed CPARS assessment. The assessment is not subject to the Disputes clause of the contract, nor is it subject to appeal beyond the review and comment procedures described above and in the CPARS Guide. Refer to:
http://www.cpars.csd.disa.mil/ for details and additional information related to CPARS, CPARS user access (which includes obtaining a PKI certificate), how contract performance assessments are conducted, and how Contractors participate.
The contractor must supply the name, email and phone number of the individual who will be responsible for submitting comments, additional information or rebuttal statements, if warranted, in the spaces below.
PRINT OR TYPE NAME
SIGNATURE
EMAIL ADDRESS AND PHONE NUMBER
7. PERFORMANCE MEASUREMENT
QUALITY ASSURANCE SURVEILLANCE PLAN
1. Upon completion of any action, provide a DLA Document Services Customer Acceptance Form, Enclosure (A) by attaching it to the invoice in Wide Area Workflow (WAWF) and sending both to the designated Contracting Officer’s Representative (COR) within ten (10) calendar days after the action. See Performance Work Statement (PWS) for all details.
PWS reference: 2.3
Acceptable Performance Level (APL): 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
2. Phase-in refers to the 30 day period immediately following the contract start date. See PWS for all details.
PWS reference: 3
APL: 100% compliant
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
3. Have sufficient personnel with in 30 days immediately following the contract start date, to work with the customer and DLA Document Services SMDP team for all new equipment ordered under this contract. See PWS for all details.
PWS reference 3.2.
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
4. During normal working hours, the Shipboard Rider shall respond to a trouble call within two
(2) hours of verbal notification on board the home ship. If outside of normal working hours the Shipboard Rider shall respond to a trouble call within eight (8) hours of verbal notification. If parts are required, repair shall occur within eight (8) hours of receipt of part. See PWS for all details.
PWS reference: 6.2.2.
APL: 100% timely & compliant
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
5. The Shipboard Rider shall maintain the availability of SMDP MFDs on the ship. See PWS for all details.
PWS references: 6.2.3., 6.2.4., and 6.2.5.
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
6. Contractor representatives shall be available to provide training, parts, and service support in 100% of the high traffic port locations within 60 days after contract award. Movement of an OCONUS contractor representative shall be accomplished within 60 days from government request, at which time training, parts, and service support should be available. See PWS for all details.
PWS reference: 7.1
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
7. Satisfactory performance of equipment requires prompt response to requests for technical service. Time limits are imposed for response after receipt of verbal notification of needed service. See PWS for all details.
PWS reference: 7.2
APL: 100% timely & compliant
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
8. The contractor shall ship the replacement parts within 48 hours of the ship’s notification. See PWS for all details
PWS reference: 11.1 and 11.2
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
9. Complete factory parts lists for each SMDP MFD Classes of equipment shall also be furnished to DLA Document Services SMDP Manager 5 business days after the start of the contract Period of Performance. See PWS for all details.
PWS reference: 12.5
APL: 100% timely & compliant
Reporting Tools: CPARS and other Past Performance Records as required
10. Defective Parts. Parts found to be defective shall be returned to the contractor at the address specified by the contractor with an explanation of the defect. When verified as defective, the part shall be replaced without charge within 30 days of receipt. If the contractor does not verify the returned part as defective the contractor shall provide in writing, justifiable reasons for not replacing the part within 30 days to the sender and DLA Document Services SMDP Manager.
PWS reference: 12.9
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
11. Training shall be of two types, Training at the contractor’s Fixed-Sites (see paragraph 16.6 below) and Training at Government furnished Mobile-Sites (see paragraph 16.7 below), and shall be available within 30 days after contract award. See PWS for all details.
PWS reference: 16
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
12. Within 30 days after award the contractor shall provide a 6 month training schedule of dates, times, and locations of classes (updated monthly) to the DLA Document Services SMDP Manager for dissemination to the TYCOMs. See PWS for report requirements.
PWS reference: 16.2
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
Surveillance Method: Contracting Officer/COR/Customer Feedback
13. The contractor shall provide reports on a monthly basis in Excel readable format to the COR. All reports are due by the 10th of each month. See PWS for all details.
PWS reference: 17.1, 17.2, 17.3, 17.4, 17.5
APL: 100% timely
Reporting Tools: CPARS and other Past Performance Records as required
14. The contractor shall have all contractors required testing plans submitted to NSWC Carderock Division for certification/approval prior to award at no cost to the government. All physical testing shall be completed after award. See PWS for all details.
PWS reference: 18
APL: 100% timely
Reporting Tools: CPARS, CORT Tracking Tool and other Past Performance Records
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