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SP3300-24-R-5003
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
The following table identifies the Acceptable Performance Levels (APL) and their Impact for the Deliverables and/or Service area(s) identified in the Performance Work Statement (PWS).
“PRI 1” Impact - performance fails to meet vital agency mission requirements
“PRI 2” Impact – performance fails to meet significant agency requirements.
“PRI 3” Impact – performance fails to meet agency requirements.
Multiple or repetitive PRI 3 Impacts during the performance period could result in a PRI 3 Impact elevating to “PRI 2” or “PRI 1”.
SP3300-23-R-5005
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| Impact |
| MEASUREMENT UNIVERSE |
| New Procurement - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| < 24 average business hours, excludes weekends and holidays |
| PRI 2 |
| New Procurement lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| New Procurement - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 3 calendar days or less |
| ≤ 3 average calendar days |
| PRI 2 |
| New Procurement lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Customer Returns - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| ≤ 24 average business hours, excludes weekends and holidays |
| PRI 3 |
| Customer Return lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Customer Returns - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 8 calendar days or less |
| < 8 average calendar days |
| PRI 3 |
| Customer Return lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| MILSVC Redistributions - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| ≤ 24 average business hours, excludes weekends and holidays |
PRI 3
Redistribution Order (RDO) lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.)
| MILSVC Redistributions - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 5 calendar days or less |
| ≤ 5 average calendar days |
| PRI 3 |
| Redistribution Order (RDO) lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Stock Transfer Order (STO) - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| ≤ 24 average business hours, excludes weekends and holidays |
| PRI 3 |
| Stock Transfer Order (STO) lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Stock Transfer Orders (STO) - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 5 calendar days or less |
| ≤ 5 average calendar days |
| PRI 3 |
| Stock Transfer Order (STO) lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Maintenance Turn-Ins - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| ≤ 24 average business hours, excludes weekends and holidays |
| PRI 3 |
| Maintenance Turn-in lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Maintenance Turn-Ins - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 3 calendar days or less |
| ≤ 3 average calendar days |
| PRI 3 |
| Maintenance Turn-in lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Re-warehousing Stow |
| Re-warehousing pick complete to stow in 3 business days or less |
| < 3 average business days; weekends and holidays excluded. |
| PRI 3 |
| Re-warehousing stows completed per month (Tracked in Distribution Dashboard, Qlik application, and/or other J3 provisioned tool.) |
| Putaway Processing, Aged Work in Process (WIP) |
| Putaways should be completed to standard for each workload category |
| No open putaway older than 30 calendar days |
| PRI 3 |
| Total open putaways as of month end, inclusive of all workload categories and re-warehousing. (Tracked via EWM Warehouse Monitor, in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
NOTE: For APL calculations based on business hours the time accrued doing the work between the hours of 0000-2359 Mon thru Fri is included in the calculation. For example, if the tailgate date and time was Thursday at 1400 and the induct was Friday at 1400 then the business hour time is 24:00. If, however, the induct was the following Monday at 1400, then the business hour time would be 48:00 (because 0000 thru 2359 Sat and Sun) were excluded. Holidays are also excluded from the business hours calculation.
5.3.8 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
| iSDR Rate |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report
| PRI 3 |
| Valid complaints per month as a % of total issues |
| RSDR Rate |
| Less than 1% of total STOs with a valid RSDR |
| < 1% |
| PRI 3 |
| Number of Validated RSDRs divided by number of total STOs monthly. (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Requisition Alert - Wholesale Re-warehousing Pick created to Delivery to Retail % On Time |
| Wholesale Pick to delivery to Retail ≤ 5 business days |
| ≥ 90% on time |
| PRI 3 |
| Wholesale Pick to delivery to Retail ≤ 5 business days |
| High Priority MROs, Wholesale, excluding Scheduled Trucks |
| MRO Create to Transportation Departure in 1 calendar day or less |
| <1 average calendar day excluding weekends and federal holidays |
| PRI 1 |
| High priority lines issued per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| Routine Priority MROs, Wholesale, excluding Scheduled Trucks |
| MRO Create to Transportation Departure in 3 calendar days or less |
| ≤ 3 average calendar days excluding weekends and federal holidays |
| PRI 3 |
| Routine priority lines issued per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| Routine Priority STOs, Wholesale, excluding Scheduled Trucks |
| MRO Create to Transportation Departure in 5 calendar days or less |
| ≤ 5 average calendar days excluding weekends and federal holidays |
| PRI 3 |
| Routine priority STO lines issued per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| Routine Priority MILSVC RDOs, Wholesale, excluding ScheduledTrucks |
| MRO Create to Transportation Departure in 3 calendar days or less |
| < 3 average calendar days excluding weekends and federal holidays |
| PRI 3 |
| Routine priority MILSVC RDO lines issued per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| DROs, excluding HAZMAT and Radioactive Material (RAM) |
| DRO Create to Transportation Departure in 21 calendar days or less |
| < 21 average calendar days excluding weekends and federal holidays |
| PRI 3 |
| DRO lines issued per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| FMS High Priority MROs |
| MRO Create to Transportation Departure (or to date of first notice, if NOA) in 3 calendar days or less |
| ≤ 3 average calendar days excluding weekends and federal holidays |
| PRI 2 |
| FMS High Priority MRO lines (as defined by DLA Distribution, currently RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| FMS Routine Priority MROs |
| MRO Create to Transportation Departure (or to date of first notice, if NOA) in 10 calendar days or less |
| ≤ 10 average calendar days excluding weekends and federal holidays |
| PRI 3 |
| FMS Routine Priority MRO lines, i.e. FMS lines not categorized as High Priority, received per month. (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| MRO Processing, Aged Bank (awaiting wave release) and Work in Process (WIP) |
| Shipments should be completed to standard for each workload category |
| No more than 5% of total MROs/DROs in Bank and in WIP (combined) older than 30 calendar days. (Note: FMS is the exception and will be deemed “aged” if over 60 days.) |
| PRI 3 |
| Total MROs awaiting wave release and WIP. (Tracked via EWM Warehouse Monitor, in Sharepoint, Qlik application, and/or other HQ provisioned tool; excludes HAZ and RAD DROs.) |
*NOTES:
1. The APL clock starts when the MRO/DRO transactions free flow from DAASC into WMS.
5.3.3 COSIS
QUALITY and TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT |
UNIVERSE
| Oldest COSIS Action |
| Any COSIS action aged for greater than 90 days |
| < 90 Days |
| PRI 2 |
| Zero COSIS actions aged greater than 90 days.Data is pulled and measured monthly against all open and completed COSIS actions for the month. (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool and WMS ZCOSISDASH.) |
| COSIS Aged Rate |
| No more than 5% of all actions aged beyond COSIS timeframes |
| < 5% aged cosis actions |
| PRI 2 |
| No more that 5% of all COSIS actions shall be aged beyond COSIS timeframes identified in PWS section C 5.3.3. (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool and WMS ZCOSISDASH.) |
5.4 PHYSICAL INVENTORY CONTROL STANDARDS – INVENTORY APLS APPLY TO WHOLESALE AND RETAIL PROCESSING INCLUDED IN THE CONTRACTORS PERFORMANCE REQUIREMENTS
QUALITY and TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT |
UNIVERSE
Denial Rate
| The right quantity, condition code, and item is located to fill the MRO |
| ≤ 0.40% |
| PRI 2 |
| Total Denials with Management Codes 1, 2, 4, or 5 divided by the sum of Total MROs Shipped and Full Denials with Management Codes 1, 2, 4, or 5 (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Monthly Completion towards annual inventory plan. |
| Physical Inventory Counts completed IAW approved Government monthly inventory plan |
| ≥ 95% of Scheduled 100% Adherence and Completion Rate |
| PRI 1 |
| NIINs scheduled during the month. All Inventory Counts completed within the month against the Inventory plan (Oct – Aug) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| PRI 1 |
| All items counted at time of annually scheduled inventory |
Monthly Cyclic Inventory at the EACHES Level
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| >99.5% Accuracy Monthly at the Eaches level. |
| PRI 1 |
| Monthly Total Quantity of eaches associated with Counts with zero adjustments, excluding all 5300 Industrial Hardware material for measurement. During execution of the inventory plan (Oct – Aug). If any month falls below 99.5% accuracy for the month, See Section C-5.4 Physical Inventory. |
Annual Cyclic Inventory at the EACHES Level Fiscal Year Accuracy
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| >99.5% Accuracy Annually by September 30 of each Fiscal Year at the Eaches levels |
| PRI 1 |
| Annual Total Quantity of eaches associated with Counts with zero adjustments excluding all 5300 Industrial Hardware material for measurement. If accuracy falls below 99.5% accuracy for the Fiscal Year, See Section C-5.4 Physical Inventory |
| High Dollar Value (HDV) >$25K Total Dollar Value Adjustment Reduction |
| $ value of HDV Adjustments FYTD vs. $ value of the Prorated HDV Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 1 |
| Cumulative aggregate dollar value of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Unit Price >$5K - <25K Total Dollar Value Adjustment Reduction |
| $ value of Unit Price Adjustments FYTD vs. $ value of the Prorated Unit Price Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 2 |
| Cumulative aggregate dollar value of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Unit Price <$5K Total Dollar Value Adjustment Reduction |
| $ value of Unit Price Adjustments FYTD vs. $ value of the Prorated Unit Price Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 3 |
| Cumulative aggregate dollar value of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Floor to Book Accuracy (Completeness) |
| # of lines that match balance on file vs. total # of lines inventoried FYTD |
| >98% Accuracy |
| PRI 1 |
| Percent Accuracy of Monthly QAE F2B Compliance Samples performed in the QMT |
| Transaction Adjustment Rate (TAR) |
| Accurate processing of receipt and issue workload |
| <2% |
| PRI 2 |
| Number of inventory adjustment transactions against the number of receipts stowed and MROs shipped processed per month. |
5.6 PACKAGING
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
| Packaging/PPP&M Actions |
| Accomplish all packaging actions within 30 calendar days of an item being confirmed in PPP&M |
| ≥ 90% in 30 calendar days (while meeting all other contract terms and conditions) |
| PRI 2 |
| PPP&M work orders closed per month (Tracked via EWM Warehouse Monitor (ZPPPMDASH), in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Packaging/PPP&M Actions |
| Accomplish all packaging actions within 60 calendar days of an item confirmed in PPP&M |
| 100% in 60 calendar days (while meeting all other contract terms and conditions) |
| PRI 2 |
| PPP&M work orders closed per month (Tracked via EWM Warehouse Monitor (ZPPPMDASH), in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
APLS
5.7.2N RECEIVING (RETAIL)
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| Impact |
| MEASUREMENT UNIVERSE |
| New Procurement - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| > 90% on-time against 24 business hours standard . |
| PRI 2 |
| New Procurement lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| New Procurement - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 3 calendar days or less |
| > 90% on-time against 3 calendar days standard |
| PRI 2 |
| New Procurement lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Customer Returns - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| > 90% on-time against 24 business hours standard |
| PRI 3 |
| Customer Return lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Customer Returns - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 5 calendar days or less |
| > 90% on-time against 5 calendar days standard |
| PRI 3 |
| Customer Return lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Stock Transfer Order (STO) - TU Create/ASN Unload to Goods Receipt |
| TU Create/ASN Unload to Goods Receipt in 24 business hours or less |
| > 90% on-time against 24 business hours standard |
| PRI 3 |
| Stock Transfer Order (STO) lines goods receipted per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
| Stock Transfer Orders (STO) - TU Create/ASN Unload to Putaway |
| TU Create/ASN Unload to Putaway in 3 calendar days or less |
| > 90% on-time against 3 calendar days standard |
| PRI 3 |
| Stock Transfer Order (STO) lines putaway per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
NOTE: APLS ABOVE APPLY TO RETAIL RECEIPT OF HAZARDOUS AND/OR CLASSIFIED/CONTROLLED MATERIAL
5.4.N PHYSICAL INVENTORY CONTROL STANDARDS (RETAIL)
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT |
UNIVERSE
Denial Rate
| The right quantity, condition code, and item is located to fill the MRO |
| ≤ 0.40% |
| PRI 2 |
| Total Denials with Management Codes 1, 2, 4, or 5 divided by the sum of Total MROs Shipped and Full Denials with Management Codes 1, 2, 4, or 5 (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) |
5.7.2N ISSUE (RETAIL)
TIMELINESS *
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
| High Priority MROs |
| MRO Create to Transportation Departure in 1 calendar day or less |
| > 85% on-time against 1 calendar day standard excluding weekends and federal holidays |
| PRI 1 |
| High priority lines issued per month (Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool.) For local MROs the APL measurement clock stops when staged for delivery |
| Requisition Alert - Wholesale Re-warehousing Delivery to Retail to Retail Stow % On Time |
| Retail Stow ≤ 2 business days |
| ≥ 90% on time against 2 business day standard |
| PRI 3 |
| Tracked in Sharepoint, Qlik application, and/or other HQ provisioned tool. |
TE 5.0
Acceptable Performance Levels (APL)
TE 5.0
Acceptable Performance Levels (APL)