EAP and WorkLife Program QA_Amendment 0003.pdf

Question # Reference Question Category Question Government Response 2 General Technical Please provide EAP utilization historical data? See Attachment 31 - Utilization report.

3 General Pricing Please provide historical utilization of face to face/telephonic sessions for domestic and for international for members that have gone to a contractor affiliate provider? Data not available for face to face vs. telphonic sessions or for international usage.

4 General Technical Please provide Critical Incident historical data? How many of these events were conducted by onsite staff counselors vs. network affiliate counselors? See Attachment 31 - Utilization report.

5 General Technical Please provide WorkLife utilization historical data, breakdown of cases in last 12 months for Childcare, Eldercare, Daily Living and Legal/Financial. See Attachment 31 - Utilization report.

6 General Technical Please identify services available for international employees, i.e., EAP, WorkLife, Critical Incident

Response, Trainings, Presentations, Orientations, WorkLife Kits, etc. It is the Government's desire to have all services available for international employees.

7 General Technical Please provide a list of the number of covered lives by the countries served. See Attachment 31 - Utilization report.

8 General Technical Please provide utilization historical data for international services.

Data not available for international usage.

9 PWS Section 5.9.8. Work-Life Kits Technical Can the government please provide worklife kit historical data? See Attachment 31 - Utilization report.

10 General Contract Given the agencies served, security clearance requirements, and the storage and retention of PII/PHI in the contractor's systems, are there IT Security requirements for this contract? Please see Attachment 1 - PWS Section 1.6.7 Security Requirements.

11 Extension Will the government provide a 30 day extension to this RFP in order to provide adequate time for non-incumbent contractors to provide a quality RFP response? Yes. Please see Amendment 0003 for the updated solicitation due date.

12 RFP Solicitation #HQ0034-20-R-0210 SF 1449 -

Continuation Sheet CLIN 0005; PWS 1.6.13 - Contractor Travel

Contract Please clarify the travel NTE dollar amount. The SF 1449 Item No 0005 states "The Not-to-Exceed amount for travel is $150,000.00." Section 1.6.13 of the PWS states "The Not-to- Exceed amount for travel is $10,000." Please see Attachment 1 - Revised PWS Section 1.6.13 for the updated Not-to-Exceed amount for travel.

13 RFP Solicitation #HQ0034-20-R-0210 SF 1449 - Continuation Sheet CLIN 0006; PWS Section 1.6.17 - Phase In/Phase Out Period

Contract Please clarify the contract Phase In period. The SF 1449 Item No 0006 allows for pricing of one (1) month of Phase in activity. Section 1.6.17 of the PWS states "the Contractor shall have personnel on board, during the sixty (60) day, phase in/phase out periods." Please see the updated SF1449 which includes a 60 day transition period.

14 RFP Solicitation #HQ0034-20-R-0210 SF 1449 - Continuation Sheet

Contract Please confirm the government intends to award and complete contractor implementation to meet the POP listed as 10NOV2020. Please see Soliciation #HQ0034-20-R-0210 Amendment 0003 for the updated delivery information.

15 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section E. Factor 1 Phase-In Plan

Contract In order to provide an orderly transition for the large volume of employees and their families currently served by the EAP, an industry standard 90 day transition from award of the contract to contract start date/date of service delivery is requested in accordance with FAR 52.237-3 Continuity of Services. This will allow sufficient time for coordination of benefits for each agency in accordance with federal requirements, transition of care with provider networks, transition and systems training of incumbent staff while maintaining steady state, implementation of a communication plan with agency stakeholders and management, interim adjudication of security clearance where applicable, and a smooth transition for all small business vendors working with the prime to stand up the contract.

Please see Soliciation #HQ0034-20-R-0210 Amendment 0003 for the updated delivery information.

16 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212-

1 Addendum "Instructions to Offeror" Contract 52.212-1 Addendum states, "The Government anticipates award of a Single Award Indefinite Delivery /

Indefinite Quantity (IDIQ) contract along with Task Orders 1, 2, and 3 (Government reserves the right to issue additional task orders when applicable)". Please provide clarification regarding which Task Orders are Task Orders 1,2, and 3.

The task order information will be provided during the award of the IDIQ. However, each task order will be a portion of the total population.

17 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section A.

Proposal Volumes Requirements; A.1.6

Contract This section states there is a 10MB limit for all electronic submission per email. May offerors submit multiple emails if their entire package is more than 10MB? No. Please review Solicitation #HQ0034-20-R-0210 FAR Clause 52.212-1 Addendum "Instructions to Offeror"

Section A.1.6 - Electronic Submission.

18 HQ0034-20-R-0210 EAP Final Beta SAM; Section C, page

72 of 86, 3rd paragraph; HQ0034-20-R-0210 Contract Page 72 states, "Prime contractors must maintain a minimum of 30% of the total contract value to small business concerns throughout the life of the contract," and requires letters of commitment, joint ventures, or teaming agreements with small business concerns and supporting documentation to be included with the offer. The percentage of 30% small business participation to total dollars on the contract is an aggressive goal, and one that was not published as part of the draft solicitation. Will the government consider an extension to allow for maximum participation from small business vendors/subcontractors and more time to secure all required documentation from these small businesses, per FAR 19.202-4?

Yes, the Government has extended the proposal due date. Please see Solicitation #HQ0034-20-R-0210 Amendment 0003 FAR 52.212-1 Addendum "Instructions to Offerors"

19 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section C.

Pass/Fail Criteria (Volume II) Small Business Participation Commitment Document Instructions

Small Business Is it the government's intent that the requirement for small business utilization is 30% of the contract value or is it 30% of the subcontracted dollars?

Yes, Small Business utiliation is 30% of the contract value. Please refer to FAR 52.212-1 Addendum "Instructions to Offerors" of the solicitation

20 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section C.

Pass/Fail Criteria (Volume II) Small Business Participation Commitment Document Instructions

Small Business Attachment 10 states indirect costs can be included in calculating the small business goals. If indirect costs are included in Attachment 10 and Attachment 7, is it the government's intent that letters of commitment and all vendor info (name, NAICS, business category) are to be provided for vendors utilized for these indirect costs or is it only required for direct subcontractors performing substantial portions of the contract? It does not seem feasible to obtain letters of commitment from all indirect cost vendors that would be utilized over the course of the 5 year contract. Please complete Attachment 7 - Small Business Participation Commitment Document and Attachment 10 -

Subcontracting Plan in accordance to the instructions of the solicitation.

21 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212-

1 Addendum "Instructions to Offeror" Section D. Small Business Subcontracting Plan (Volume III)

Small Business Section D states the offeror is required to use the Small Business Subcontracting format provided as Attachment 10. Can minor modifications be made to the format as needed as long as it meets the 15 required elements per FAR 52.219-9(d) as stated on the first page of the attachment?

No. Please complete Attachment 10 - Subcontracting Plan in accordance to the instructions of the solicitation.

22 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section E. Factor

Contract Page 73 E. Factor 1 Phase-In Plan asks the offeror to demonstrate the offerors approach for providing the necessary resources to ensure and maintain quality levels and staffing levels for the 30 day phase in period. While an incoming contractor work with the outgoing contractor to support the goal of steady state when recruiting and training incumbent staff, maintaining quality service levels during a transition in period is the responsibility of the outgoing contractor, unless the government intends the first 30 days after the contract start date/date of service delivery to encompass transition. Can the government please clarify the intent of this requirement so that offerors may respond appropriately?

The contractor is not required to be at full performance during the phase-in period.

23 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212-

1 Addendum "Instructions to Offeror" Section E. Factor

Contract This section asks offerors to include a Phase-in Plan. The Phase-in Plan is not listed as a required section in the Proposal Volumes Requirements table on pages 68 and 69. Will the government consider assigning a 2 page limit specifically for the Phase-in Plan?

Yes. Please see Amendment 0003 for the updated language under Solicitation #HQ0034-20-R-0210 FAR Clause 52.212-1 Addendum "Instructions to Offeror."

24 RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section E. Factor 1; PWS Section 5.5 Task 5 - Field Consultants

Technical Please clarify the difference between Onsite Staff Counselors noted in the Key Personnel section on page 75 of the HQ0034-20-R-0210_EAP_Final_Beta.SAM document and Onsite Field Consultants listed in Section 5.5 of the PWS. Are these two separate onsite labor categories?

No. Please see Amendment 0003 for the updated PWS.

25 RFP Solicitation #HQ0034-20-R-0210; Special

Requirements; H2 DOD Building Pass Issuance (d) Contract The language in this section reads "Personnel whose activity does not require them to enter JSP or other access controlled areas, or whose activity within the facility is limited to construction areas prior to the stripping of structural concrete formwork, will not be required to obtain a JSP Building Pass."

Please define JSP and the applicability of this requirement to the Onsite Staff Counselors. Please see Solicitation #HQ0034-20-R-0210 Amendment 0003 Special Requirements H-2 DoD Building Pass

Issuance 26 PWS Section 1.6.11 - Key Personnel Technical Which contractor personnel require an NACI check? Will the expense of the NACI be bore by the contractor or the government? One Field Consultants require NACI. The expense will be bore by the contractor 27 PWS Section 1.6.11 - Key Personnel Technical Are all Key Personnel required to be 100% dedicated to this contract? Yes 28 PWS Section 1.6.11 - Key Personnel Technical Can Qualified onsite Staff Counselors provide services via video in lieu of in person face to face counseling sessions, if preferred by the employee? Yes. Telehealth services can be provided.

29 PWS Section 1.6.11 - Key Personnel Technical Can Qualified onsite Staff Counselors be part of an independent affiliate network and not direct employees of the contractor? Yes. Subcontracting is allowed.

30 PWS Section 1.6.11 - Key Personnel Contract If the successor contractor plans to retain the majority of the incumbent contractors "Qualified onsite

Staff Counselors" will the requirement for "Signed Commitment Letters for Key Personnel" be waived for this group? No.

31 PWS Section 1.6.11 - Key Personnel Technical Is there a level of degree required, i.e. Bachelors, Master's or will lower level degree, i.e. Associate be sufficient Please refer to PWS Section 1.6.11 - Key Personnel.

32 PWS Section 2.1.6 - Key Personnel Technical Please clarify who "persons listed in the proposal" are. Are these persons key personnel? Section 2.1.6 refers to Key Personnel.

33 PWS Section 3.2 - Facilities; Section 3.4 - Equipment Technical Please define when a contractor employee would be considered a "tele-worker."

Upon approval by the Government POC and/or COR, an Onsite Counselor may be allowed to teleworker.

34 PWS Section 3.2 - Facilities; Section 3.4 - Equipment Technical Please provide clarification around government and contractor furnished equipment for tele-workers.

PWS language reads "The federal government will provide basic services to phones, desks, utilities, information technology, and general office supplies) while working in federal government facilities.

Tele-workers will only use federal government furnished equipment to remotely access DoD networks." Does this mean that the contractor is responsible for providing items such as phones and general office supplies for tele-workers since these items would not be used to remotely access DoD networks? Yes.

35 PWS Section 3.5.4 Technical This section speaks to invoices the contractor will provide to the government, what types of invoices are these?

Please see the updated section 3.5.4 of Amendment 0003 for the updated PWS.

36 PWS Section 4.2 - Facility Clearance Technical Please confirm the language of "contractor employees performing work in support of this contract shall have been granted up to and including SECRET security clearance" applies to Onsite Staff Counselors only. If not, what contractor employees are required to obtain security clearances?

A secret security clearance is not required. Please see updated section 4.2 of Amendment 0003.

37 PWS Section 4.2 - Facility Clearance Technical It does not appear that the DD 254 was included as an attachment. Can the government please provide? A dd254 is not required.

38 PWS Part 4, Section 4, 4.2, page 10, 2nd paragraph;

PWS Part 1, Section 1.6, 1.6.7, page 2, 8th paragraph;

PWS Part 5, Section 5.5 Task 5; 5.5.3, page 14, 7th paragraph; PWS Technical Exhibit 2, Security Clearance Report, page 29, 3rd line

Technical Please clarify the required level of clearance for all contractor personnel. Are Field Consultants the only position that will require clearance? Will DoD sponsor the prime contractor in order to obtain the necessary background checks and facility clearance (as applicable)?

No. A facility clearance is not required.

39 PWS Section 5.1.3 Technical Please provide the technical specifications regarding the Wide Area Workflow e-business suite. Is this a software package the contractor must obtain, or is it hosted on the internet? Who will provide access and training/support for this system to the contractor? Please refer to the WAWF instructions clause.

40 PWS Section 5.2.1 Technical Language in this section reads "contractor will be responsible for answering phones within a timely manner, establishing eligibility for services." Will the government provide the contractor with eligibility files or is the EAP to be assumed eligibility? All agencies identified in the PWS are eligible for EAP services. Please refer to the PWS.

41 PWS Section 5.2. Task 2 – National/International Call Center Support

Technical If the government provides an eligibility file, please indicate the frequency and file type that will be sent to the contractor?

No, the government will not provide a file. All agencies identified in the PWS are eligible for EAP services. Please refer to the PWS.

42 PWS Section 5.2 Task 2 - National/International Call Center Support

Technical Is VTC first answer in place today in current DoD EAP contracts? This does not appear to be a viable technology from any national carrier that would allow accurate call routing, tracking, or recording.

No. See Amendment 0003 for updated PWS. VTC language will be updated to reflect the needed requirement.

43 PWS Section 5.2 Task 2 - National/International Call

Center Support Technical Is the intent of this requirement that the contractor have the ability to connect with all participants

24/7/365 via Video Teleconferencing (VTC), or is the intent truly a requirement to answer incoming calls via VTC? No. See Amendment 0003 for updated PWS. VTC language will be updated to reflect the needed requirement.

44 PWS Section 5.2 Task 2 - National/International Call Center Support

Technical Currently, some organizations included as part of the RFP exhibits have dedicated toll free numbers for their EAPs. Should the contractor assume that these TFNs will not transfer at transition?

That is correct. They will not transfer. The new vendor will be required to provide a new toll-free number.

45 PWS Section 5.3 Task 3; Section 5.3.14 Technical Can the contractor assume that the message forums are not interactive in nature? No. The message forums are not interactive in nature. See amendment 0003 46 PWS Section 5 - Specific Tasks; 5.5. Task 5 - Field

Consultants; Section 5.5.3 Technical Will the Statement of Public Trust for the contractor staff be performed in the e-QIP system under the government agency code? Yes.

47 PWS Section 5.5 Task 5, 5.5.6, page 15, 2nd paragraph;

Technical Exhibit 3- Washington Headquarters Service, Page 1, 1st table, CLIN 002

Technical/Pricing PWS 5.5.6 indicates 2 total FTEs for WHS, while Technical Exhibit 3 indicates the contractor should price for only 1 FTE (1,880 hours). Should the contractor price 2 FTEs according to 5.5.6 or 1 FTE per the technical exhibit? Please reference the updated Technical Exhibit 3 - Washington Headquarters Services.

48 PWS Section 5.6 Task 6 - Critical Incident Response Services

Technical Please confirm the use of Staff Counselor in this section refers to Onsite Staff Counselors.

Yes. The use of Staff Counselors in this section referes to Onsite Counselors. See updated language

49 PWS; 5.6. Task 6 - Critical Incident Response Services;

Section 5.6.2

Technical Please confirm the travel/expedited travel for Critical Incident events is part of the NTE Travel dollars allocated for this program. Also, we assume if travel dollars are exceeded in response to a critical incident, the travel costs would be reimbursable by the government. Is this assumption correct? Yes. Travel/expedited travel for Critical Incidents events is part of the NTE. Travel costs will be reimbursed if exceeded.

50 PWS; 5.9 Task 9 - Work-Life Services; Section 5.9.8.

Work-Life Kits Technical

Does the government have required content to be included in each of the WorkLife Kits? If so, please provide a listing of required materials for each of the kits. No. Please propose based on industry best practices.

51 PWS Section 5.11. Task 11 - Supervisor and Employee Orientations

Technical Please clarify what is meant by the language "An orientation not done by Onsite Field Consultants at their own location will be on a fee for service basis." What if an agency does not have an onsite field consultant or onsite staff counselor? Are all orientations to these agencies to be priced outside of the FFP and identified in CLIN 003? If so, what is the historical volume for Fee For Service orientations?

Please See Amendment 0003 of the PWS. Language in section 5.11 has been revised.

52 PWS Section 5.11 Task 11 - Supervisor and Employee

Orientations; Section 5.11.6 Technical Language in this section reads "In locations with multiple federal agencies, the Contractor will encourage joint orientation sessions." If one of the agencies, in a location with multiple agencies, has an onsite staff counselor, will the other agencies attending the orientation be required to purchase the service as a fee for service? No. Please See Amendment 0003 of the PWS. Language in section 5.11 has been revised.

53 PWS Section 5.11. Task 11 - Supervisor and Employee Orientations; Section 5.11.15

Technical Please clarify what is meant by the language "Educational presentations and seminars not done by Onsite Field Consultants at their own location will be on a fee for service basis." What if an agency does not have an onsite field consultant or onsite staff counselor? Are all educational presentations and seminars to these agencies to be priced outside of the FFP and identified in CLIN 003? If so, what is the historical volume for Fee For Service orientations? Please See Amendment 0003, Language in section 5.11 has been revised.

54 PWS Section 5.12 Task 12 - Quality Control Technical There appears to be a typo on page 21 of the PWS. The numbering on this page goes from 5.12.6 to

5.21. Are there additional requirements between 5.12 and 5.21? In addition, some of the language in 5.21-5.21.11 appears to be similar to language found in Sections 3.2 and 3.4; however, terminology and specificity in standards contain differences. Please clarify which Section(s) the contractor should follow. Please see revised PWS

55 PWS Technical Exhibit 2- Deliverables Schedule Technical Please provide information on what is required for the Security Clearance Report.

There is not a security clearance report required. Please see updated Technical Exhibit 2.

56 PWS Technical Exhibit 2 - Deliverables Schedule Technical Please provide information on what is required for the Project Outline. Please See Amendment 0003, Language in Technical Exhibit 2 - Deliverables Schedule has been updated.

57 PWS Technical Exhibit 2- Deliverables Schedule Technical Please confirm "Within five (5) days of contract placement" means the same as "Within five (5) days of contract award." If not, please define "contract placement." Confirmed. Please see udpated Technical Exhibit 2 - Deliverables Schedule.

58 PWS Technical Exhibit 2- Deliverables Schedule Technical Please provide expected elements of the Written Monthly Status Report. Examples include Nature of the call, Monthly Utilization by Category, Time Responsiveness and Referral Rate.

Elements of reports will be determined at Contract Award Kick-Off Meeting and may change throughtout the period of performance.

59 PWS Technical Exhibit 3- IDIQ Estimated Workload Data Technical Can the government please confirm the historical data provided FTEs and Hours is accurate? Has there historically been 20 FTEs in each of the labor categories identified? For example, the chart lists 20 FTEs for Program Manager Assistant and 20 FTEs under Service Center Manager, EAP? The historical data is an estimate.

60 PWS Technical Exhibit 3; RFP Solicitation #HQ0034-20-R- 0209 Attachment 2; Non-Disclosure Agreement

Contract The NDA notes that the contractor would be performing support services to Joint Service Provider (JSP). Please define Joint Service Provider (JSP). Please amendment 0003 that removes JSP language.

61 PWS Technical Exhibit 3; RFP Solicitation #HQ0034-20-R- 0209 Attachment 11 - 30 Technical Exhibit 3 - Estimated Workload Data

Technical/Pricing Some of the technical exhibit documents have the direction to use knowledge and sound judgement when proposing price, while others require an exact bid proposal based on what is listed. Is the offeror directed to use "sound judgement and business practice" when preparing the cost proposal for only those technical exhibit documents that include this language? An example of this discrepancy is Technical Exhibit 3- Washington Headquarters Service versus Technical Exhibit 3- Defense Information Systems Agency

Yes. The Offeror should use sound judgement and business practice when preparing cost proposals only for those technical exhibits that include this language for Onsite Support Services.

62 PWS Technical Exhibit 3; RFP Solicitation #HQ0034-20-R- 0209 Attachment 11 - 30 Technical Exhibit 3 - Estimated Workload Data

Contract What agencies are expected to transition to the incoming contractor upon award as task orders?

All agencies with the exception of Navy and Air Force.

63 PWS Technical Exhibit 3; RFP Solicitation #HQ0034-20-R-

0209 Attachment 11 - 30 Technical Exhibit 3 - Estimated Workload Data

Technical Some population numbers are not populated in the Locations Section of several of the documents.

Will the government provide population data for all agency locations post-award for network sizing purposes? Please See Amendment 0003 of the PWS. Techncial Exhibit 3 has been updated.

64 PWS Technical Exhibit 3; RFP Solicitation #HQ0034-20-R- 0209 Attachment 11 - Technical Exhibit 3 - Army, CLIN 0001 page 1, CLIN 1001 page 2, CLIN 2001 page 2, CLIN 3001 page 3, CLIN 3001 page 3, CLIN 4001 page 4, Locations Pages 5 and 6

Pricing Currently, the Army civilian population is served through a variety of contractors, each with a separate EAP contract unless currently served under the DoD EAP sole source IDIQ contract. The contractor is directed to price for 234,299 employees for the purposes of the IDIQ, but the location and population data on pages 5 and 6 account for only about 12% of the total Army civilian employee population. Can the government please clarify the size of the expected Army population at award, and provide insight regarding any phase in of remaining employees over the life of the contract? This will impact pricing due to the size of the organization and the impact on the total number of employees served on the contract.

Please reference Technical Exhibit 3 - Army, for the population.

General

Technical Please provide the number of face to face counseling sessions that were provided annually over the last two years. Data not available.

General

Technical Please provide the number of telephonic counseling sessions that were provided annually over the last two years. See Attachment 31 - Utilization/Historical report.

General

Technical Please provide the number of worklife website hits that were provided annually over the last two years. See Attachment 31 - Utilization/Historical report.

General

Technical Can we provide some webcast/webinar format training in lieu of live training in some instances? If so, please specify the circumstances and number of training hours that can be substituted? Yes, Onsite counselors should be able to perform live trainings.

General

Technical Please provide the number of DFW to EAP counseling referral cases per annum for the last two years. See Attachment 31 - Utilization/Historical report.

General

Technical Can you estimate the numbers of civilian employees stationed overseas and the countries or approximate locations or cities that will be covered under this benefit? Please See Amendment 0003 of the PWS. Techncial Exhibit 3 has been updated.

General

Technical Will these trainings be web-based, or will trainings be on-site, requiring contractor travel?

The trainings can be either type of delivery system, right now most DoD agencies are almost 80-90% telework.

Please see updated PWS.

72 General Technical What is the annual utilization rate? See Attachment 31 - Utilization/Historical report.

73 General Technical Please provide the number of call center hits with breakdown of services requested per annum? Date not available.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section C.

PASS/FAIL Criteria (VOLUME II) - Contract Award Reference Instructions

Contract

There is a requirement for the bidding company to include a contract reference of at least $10 million for EAP services. This requirement is very limiting for applicants and unduly favors the incumbent who has had the privilege of performing these high value EAP government contracts for many years.

On analysis, the incumbent seems to be the only company with a federal contract of that value for EAP. This requirement will basically rule out all or most companies, ie. Small businesses, who could still provide excellent services that have strategic partnerships that would allow them to fulfill this contract. Please consider changing this requirement to something that allows more flexibility in showing the ability to provide services to a larger contract and not favor the incumbent. For example, a company may have gross receipts of around $10 million with all customers, commercial and government. Another example, a company may have a strategic partnership with another company or companies that allows them to fulfill the requirements of large contracts. That company may have a large number of smaller government EAP contracts but doesn't have the total dollar amount sought in a single contract. Please consider a different method that would allow a company to show ability to perform, such as capacity based, and a combination of good past performance.

The Government will not consider another method for Offerors to show their ability to perform the required services. Please refer to the solicitation.

Attachment 8 Pricing Template_EAP_Final, Tab 1, Price Schedule Summary Contract

For the EAP & Work-Life Services (Per Employee Per Month Rate) – should bidders capture a monthly EAP rate or annual? If monthly, should the total price formula be updated to multiply the PEMP by the appropriate number of months?

The bidder should capture the Per Monthly Per Employee rate and total price on Attachment 8 - Pricing Template.

Under the Soliciation SF1449, the bidder should capture the monthly unit price and total amount.

Attachment 8 Pricing Template_EAP_Final, Tab 1, Price Schedule Summary Contract

Please confirm that the price schedule summary should equal the individual prices collected in tabs 2-

21. Yes. The price schedule summary should equal the individual prices collected in tabs 2-21.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Tab 1, Price Schedule Summary, Year 2 Schedule Contract

Please confirm the CLIN applied to the Critical Incident Response Support – Counselor activity. Should this be 1004?

Yes. The CLIN applied to Critical Incident Response Support should be 1004 under Ordering Period 2. Please see Amendment 0003 of the updated Pricing Template.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Tab 1, Price Schedule Summary Contract Should the “(6 MONTH EXTENSION) TOTAL PRICE” be updated to reflect 50% of Year 5? Yes. Please see Amendment 0003 of the updated Pricing Template.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Tab 2 - Army Pricing Contract

The Government has requested a PEPM rate, for the population. Should the total price formula be multiplied by the appropriate number of months to reflect a full year of price? No.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Tab 3 - Navy Pricing Contract CLIN 4001 does not have a formula captured. Please see Amendment 0003 of the updated Pricing Template.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Tabs 2-21 Contract

Can the Government confirm for CLIN xxx1, what costs should be captured in the “pricing - labor category” section versus the EAP & Work life section? If the commercial PEPM rate for EAP and Worklife services is captured, double counting will occur as the costs captured would include the labor categories which is also included in the commercial PEPM.

The cost under CLIN 0003 of the pricing template is the breakout for the total cost listed in the SF1449.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing TemplateTabs 2-21 Contract

For the labor category request, due to the fact some of the individual tabs have a smaller population which can share staff / be absorbed by an existing FTE that supports a separate agency how should bidder populate this spreadsheet? Complete the pricing template to match your technical approach.

83 General Question Technical

Can the Government provide utilization data on the number of sessions that resulted in a face-to-face session? How many annual face-to-face sessions did the DoD 4th Estate incur? How many occurred outside of the United States? Data not available.

84 PWS Section 5.9.8 - Work-Life Kits Technical Can the Government provide the number of work-life kits delivered annually? See Attachment 31 - Utilization/Historical report.

85 PWS Section 1.6.17 - Phase in/Phase Out Period Technical Can the Government confirm the expected start of the transition-in? How long is the transition-in period of performance? Please see Amendment 0003 for updated Solicitation RFP HQ0034-20-R-0210 and period of performance.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Contract

CLIN xxx2 represents the on-site staff. Can the Government confirm that only 1 labor category is expected as only 1 line was allowed?

Vendors should propose labor categories that match their technical appoarch. Additional lines can be added to accomplish the technical approach.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Tab 1- Price Schedule Summary Contract

CLIN 0006 is the transition-in activities, and on the pricing summary you have the total population the unit of measure, which in the price cell is multiplied by the rate. Would the Government be willing to change the unit to a per month or a single unit and the rate would be either the total price for transition-in or the monthly price? Yes. Please see Amendment 0003 of the updated Pricing Template.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212-1 Addendum "Instructions to Offeror" A.1.7 - Pricing Data/Cost Information Technical

A.1.7 Pricing Data/Cost Information, indicates “ All price information must be submitted in the attached price template.” And on page 76 the RFP indicates “The Offeror shall also provide pricing in Section SF 1449 – CONTINUATION SHEET of the solicitation.” Can the Government confirm what pricing information is required for a compliant submission? Yes. Offerors are to complete the pricing template and the SF1449.

89 PWS Section 5.10.4 Technical Who will be responsible for printing and distribution costs of the materials? The Contractor is responsible for printing and distributing materials.

PWS Technical Exhibit 3; RFP Solicitation #HQ0034-20-R- 0209 Attachments 11 - 30 - Technical Exhibit 3 - Estimated Workload Data Technical

Can the Government confirm that historically approximately 8 FTEs were staffed at each location listed below? Please refer to the Technical Exhibit 3, Solicitation Attachments 11-30 for the estimated workload.

RFP Solicitation #HQ0034-20-R-0210 SF 1449 - CONTINUATION SHEET Contract

Are the bidders to complete the Section SF 1449 - CONTINUATION SHEET , on page 3 of the solicitation? If so, can the Government provide a excel or word version of this schedule?

Yes the offerors are to complete the Section SF 1449 - CONTINUATION SHEET of the Solicitation. No, the Government will not provide an excel or word version of this schedule.

RFP Solicitation #HQ0034-20-R-0210 SF 1449 - CONTINUATION SHEET Contract

SF 1449 - CONTINUATION SHEET, for CLIN 0002, the estimated quantity is provided. Should bidder rely upon these units? Yes, the bidder should quote based on the units provided.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section F.

FACTOR 3 - PRICE FACTOR (VOLUME VI); Pricing Template (Attachment 8), Contract indicates “The offeror shall map all quoted labor categories for the IDIQ to the positions proposed and include this information in Volume VI- Price” On the supporting tabs (2-21) the Government requires labor categories for CLIN xxx1 and CLIN xxx2, but not for CLINs xxx3 & CLIN xxx4. Where should those labor categories be captured in the attachment 8? See Amendment 0003 for update Attachment 8 Pricing Template

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section F.

FACTOR 3 - PRICE FACTOR (VOLUME VI); Pricing Template (Attachment 8), Contract

Section F indicates “The price template contains twenty-two tabs entitled (1) Price Schedule Summary and (2) thru (21) Participating Component Pricing, which must be completed by the offeror as each tab provides a buildup of the total IDIQ value under tab 1 – Price Schedule Summary.”. Should tab 1 be linked and sum tabs 2-21 to align the attachment to the RFP language?

No. Tabs 2 - 21 should not be linked to Tab 1. Please refer to Solicition "Instructions to Offeror" and complete pricing template accordingly.

RFP Solicitation #HQ0034-20-R-0209 Attachment 8 - Pricing Template Contract

If bidders are able to leverage existing staff that will not result in an expense to the Government, how should these be represented in tabs 2- 21?

The labor categories are a representation of the Offerors Proposed labor mix and should align with the offerors technical approach.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section F.

FACTOR 3 - PRICE FACTOR (VOLUME VI); Pricing Template (Attachment 8), Contract

The Government indicated “The Offeror shall submit documentation illustrating its approach for satisfying the requirements of this solicitation.” What type of information / documentation would fulfill this request?

The offerors overall technical approach should should illustate the offerors approach for satisfying this requirement.

97 Solicitation Page 5 Contract

The sum of the Maximum Amounts in “CLIN MINIMUM/MAXIMUM QUANTITY AND CLIN VALUE” amount to $113,000,000 whereas in section “CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE” of page 5 indicates the contract maximum is $111,000,000. Which amount is the contract value maximum? Please see Solicitation #HQ0034-20-R-0210 Amendment 0003 for the updated information.

98 Solicitation Page 5 Contract

On page 5 “CLIN MINIMUM/MAXIMUM QUANTITY AND CLIN VALUE” the Government indicates a $150,000 maximum for CLIN 0005 yet, the annual NTE amount is $150,000 which if maximized would result in $750,000 in travel . Is this accurate? Yes. Each Ordering Year has a travel ceiling of $150,000.00.

99 Attachment 8 Pricing Template_EAP_Final Contract

If portions of CLIN 0001 is subcontracted how should the labor categories be reported for an unknown workload (i.e. language line) for each agency? Can vendor activities be a separate line in the workbooks? No, vendor activities should not be a separate line based on subcontracting in the pricing template.

100 Attachment 8 Pricing Template_EAP_Final Contract CLIN 0002’s price formula is rate multiplied by population / hours. The hours / population field is blank, how should bidders complete the workbook for this CLIN?

Bidders should include their proposed hourly rate and proposed hours using sound judgement and business practice for the estimated hours.

101 PWS, Page 11, Section 5.1 Contract Where does the Government want the Program Manager to be located?

The Government does not stipulate where the Program Manager should be located. This should be a part of the bidders technical approach.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section E. Factor 1 - Technical Approach and Capability; Key Personnel Contract

Consistent with Technical Exbibit 3 in the PWS, as bidders may require multiple key personnel in the same labor category to staff this program (i.e. Service Center Manager) is it a requirement that a resume is submitted that mirrors the number of proposed staffing? For example, if a bidder proposes 10 Service Center Managers, do bidders need to submit 10 resumes? What if a bidder is proposing partial employees to handle overflow, surge workload – do resumes for partial employees need to be submitted? Resumes are required for all proposed key personnel.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section C.

PASS/FAIL Criteria (VOLUME II) - Contract Award Reference Instructions Contract

The Government indicates the following “The offeror submits contract award reference(s) in support of Employee Assistance Programs & Work-Life Support Services of $10M or more annually.” What is the minimum number of references should be included? Does the references(s) need to receive a

PPQ?

The minimum contract award reference is one. If a CPARS is not available for the referenced contract award, a PPQ is acceptable.

104 PWS Section 1.6.7 - Security Requirements Technical What is the scope of background checks for NCIC, NACI & FBI?

NACI background checks are required for Onsite Field Consultants/Onsite Counselors only. See Amend 0003 for updated PWS.

105 PWS Section 1.6.7.1 - Physical Security Technical Will any federal equipment, facilities and physical materials be provided to the Contractor? Is CUI data collected as part of providing EAP services inclusive?

Yes supplies will be furnished to the contractor. Please refer to PWS Section 3 - Federal Government Furnished Items & Services.

106 PWS Section 3.2 - Facilities Technical What type of phone system is being provided? What is its expected use? Please refer to PWS Section 3 - Federal Government Furnished Items & Services.

107 PWS Section 3.2 - Facilities Technical What information technology is being provided? Please refer to PWS Section 3 - Federal Government Furnished Items & Services.

108 PWS Section 3.2 - Facilities Technical What type of utilities are provided within the Private and Confidential office space? Please refer to PWS Section 3 - Federal Government Furnished Items & Services.

109 PWS Section 3.2 - Facilities Technical Are Keys/Key Cards/Combinations provided for the security of the Private and Confidential office spaces?

Please refer to PWS Section 3 - Federal Government Furnished Items & Services. Network access is required only when applicable.

110 PWS Section 3.2 - Facilities Technical Is there a requirement to access DoD networks as part of services provided in the contract?

Please refer to PWS Section 3 - Federal Government Furnished Items & Services. Network access is required only when applicable.

111 PWS Section 3.2 - Facilities Technical Does the SECRET security clearance include any contracted staff that is supporting the contracted employees primarily engaged in service delivery of the contract? Please refer to PWS Section 3.2 and 1.6.7. A Secrete Security Clearance is not required for this contract.

112 PWS Section 4.4 - Equipment Technical What equipment is being provided by the DoD Please refer to PWS Section 3.

PWS Section 5.2 Task 2 - National/International Call Center Support Technical Will the current toll-free number that is servicing this opportunity be required to stay in place? No. The incoming contractor will need to provide a new toll-free number.

PWS Section 5.2 Task 2 - National/International Call Center Support Technical If the current toll-free number is required to stay in place, who owns this toll-free number currently? The incoming contractor will need to provide a new toll-free number.

PWS Section 5.2 Task 2 - National/International Call Center Support Technical

If the incumbent owns the toll-free number, will the DoD be looking to transfer ownership to themselves or the new contracting company? The incoming contractor will need to provide a new toll-free number.

PWS Section 5.2 Task 2 - National/International Call Center Support Technical

If the DoD wants to transfer ownership to themselves, do they require any technical consulting to complete this task? The incoming contractor will need to provide a new toll-free number.

PWS Section 5.2 Task 2 - National/International Call Center Support Technical

If the DoD wants to transfer ownership to the new contracting company, will the contracting company be able to work with the incumbent to facilitate transfer? The incoming contractor will need to provide a new toll-free number.

118 PWS Section 5.2.1 Technical What are specific SLA's for this requirement? Please refer to the PWS.

119 PWS Section 5.2.4 Technical Can we be provided with a list of International Countries that International Toll Free dialing will be expected to reside from? See Attachment 31 - Utilization/Historical report.

120 PWS Section 5.3.3 Technical When is 508 Compliance expected? At contract award? At Contract services go-live? At some remediation/compliance point post go-live? 508 Compliance is expected once the contract is awarded.

121 PWS Section 5.3.6 Technical Please provide the customization needs. Is compliance/delivery of these needs expected at contract award? At Contract services go-live? At some remediation/compliance point post go-live? Complieance/delivery is expected at the full performance of the contract.

122 PWS Section 5.3.7 Technical What type of membership data would be expected to be requested by the COR? Total numbers of website usage separated out by Component.

123 PWS Section 5.21 Technical What type of phone system is being provided? What is its expected use? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

124 PWS Section 5.21 Technical What information technology is being provided? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

125 PWS Section 5.21 Technical What type of utilities are provided within the Private and Confidential office space? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

126 PWS Section 5.21 Technical Are Keys/Key Cards/Combinations provided for the security of the Private and Confidential office spaces? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

127 PWS Section 5.21 Technical Is there a requirement to access DoD networks as part of services provided in the contract? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

128 PWS Section 5.5.6 Technical Will Onsite Field Consultants be provided Private and Confidential office space, as referenced in 3.2 at these locations? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

129 PWS Section 5.5.6 Technical Will those Private and Confidential office spaces be provided all the necessary office infrastructure that is laid out in 5.21.1 by the DoD and/or Federal Government? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

130 PWS Section 5.21.1 Technical For clarification, does this mean that the DoD and/or Federal Government will be providing the Internet, fax and phone lines for the locations listed in Section 5.5.6 of the PWS ? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

131 PWS Section 5.21.6 Technical For clarification, does this mean that the DoD and/or Federal Government will be providing the Internet for the locations listed in Section 5.5.6 of the PWS ? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

132 PWS Section 5.21.7 Technical For clarification, does this mean that the DoD and/or Federal Government will be providing a telephone, fax and copier access for the locations listed in Section 5.5.6 of the PWS ? Please see Amendment 0003 for updated PWS. Please refer to PWS Section 3.

RFP Solicitation #HQ0034-20-R-0210 FAR Clause 52.212- 1 Addendum "Instructions to Offeror" Section C.

PASS/FAIL Criteria (VOLUME II) - Contract Award Reference Instructions

Technical/Proposal Instructions

The pass/fail criteria for a Contract Award Reference of $10M or greater annually in support of Employee Assistance Programs & Work-Life Support Services severely limits the number of potential competitive offers for this opportunity and opens the opportunity to protest.

Contracts that are less than $10M annually offer the same type of support and services, processes, and activities, which generate the demonstrable domain experience desired for the contract. The differences between a lower value contract and a $10M contract lies only in the volume of activities performed. As a pass/fail criteria, will the Government change the dollar value of the reference contract to be $1M or greater annually or $10M in total contract value? No, the Government will not change the dollar value for the contract award reference.

PWS Section 5.2. Task 2 – National/International Call Center Support

Technical/Operations DoD refers to ensuring that services are available through a Video Teleconference (VTC) number 24/7. Is it sufficient to provide the video capability through a smartphone app? Please see Amendment 0003 for revised PWS.

PWS Section 5.5. Task 5 - Field Consultants Technical/Operations This section spells out the requirement for Onsite Field Consultants but goes on to outline the maximum distance requirements for Field Consultants. Does this imply that in addition to Onsite Field Consultants, there are locations that are not serviced by Onsite Field Consultants that rely on Field Consultants who work out of their private offices?

There are locations that do not have onsite field consultants, that may rely on ad hoc in person critical incident and training services.

PWS Section 5.5.1. Technical/Operations This section notes that Field Consultants shall provide management consultations. Is this referring to the Onsite Field Consultants. If not, typically for a location not serviced by an onsite management consultations would be provided out of our service center through our team of experts. Is this acceptable?

The offeror should propose a solution that will meet the governments requirement based on the offerors knowledge of industy best practices.

PWS General Technical/Utilization Can you please provide utilization history for the last two years including number of EAP cases, number of work life cases and program utilization? Data not available.

PWS Section 5.6 Task 6 - Critical Incident Response Technical Can you please provide the number of critical events responded to by year for the past two years, including the total hours of onsite support delivered in response to critical events?

Data not available.

PWS Section 5.7 - Drug Free Workplace Services

Technical Can you please provide the number of positive drug and/or alcohol cases in the last two years? Date not available.

PWS, Section 1.4 - Scope Technical We would like to recommend that the Government considers adding the phrase "retirees, up to three months following their retirement" as part of the…