Attachment 31 - Utilization Report_Amendment 0004.pdf
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- Attached to
- DoD 4th Estate EAP & WorkLife Services Federal contract opportunity
- Solicitation number
- Solicitation_HQ0034-20-R-0210
- Issued by
- DOD Washington Headquarters Service
About this file
This document contains utilization reports for an Employee Assistance Program (EAP) and Work-Life Services for the Department of Defense's 4th Estate agencies. The reports provide quarterly data on EAP services delivered, including presenting problems addressed by counselors, number of counseling cases, website usage, and health promotion activities. They also include annual usage data for work-life services special requests, educational materials distributed, and seminar participation. The reports indicate utilization increased from the previous year across most service categories. They appear to be intended to demonstrate for an ongoing solicitation the volume and types of services historically delivered to DoD employees under a previous EAP/work-life contract.
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Text version
Employee Count 111,548 111,548 139,039 Number of Cases Q1
Percentage of Cases Q1
Number of Cases Q2
Percentage of Cases Q2
Number of Cases Q3
Percentage of Cases Q3
Emotional/Stress (i.e Depression, Bereavement, Trauma, Anxiety, Other Psychological 24 27.90% 120 27% 215 27.10% Family 10 11.60% 34 7.50% 65 8.20%
Occupational (Work Performance, Occupational Stress) 1 1.20% 28 6.20% 54 6.80%
Other (Legal, Admin Close-Out, Other) 10 11.60% 43 9.50% 95 12% Relationships (Marital, Interpersonal Relationships 13 15.10% 62 13.70% 108 13.60% Substance Abuse (Alcohol, Other Alcohol/Drug) 19 22.10% 42 9.30% 55 6.90% Not Available 9 10.50% 124 27.40% 202 25.40%
Totals 86 453 794
Employee Count 111,548 111,548 139,039 Number of Cases Q1
Percentage of Case Q1
Number of Cases Q2
Percentage of Case Q2
Number of Cases Q3
Percentage of Case Q3
EAP Website User Sessions 1,213 N/A 2,785 26.30% 3,623 23.00%
Initial Requests for Assessment/Referral 1,109 N/A 3,332 31.50% 5,102 32.30% Counseling Cases 86 N/A 453 4.30% 794 5.00% Presentation Participants 188 N/A 4,004 37.90% 5,581 35.40% Request for Work-Life Services 23 N/A 57 0.50% 136 1%
Totals 2,619 10,631 15,236
Employee Count 111,548 111,548 139,039
Employee Orientation Employee Orientation - Online presentation Supervisory Orientation Supervisory Orientation - online presentation Union Briefing
Totals *EAP Activity Use Rate (AUR) **Work-Life Total Utilization
Grief Groups Critical Incident Stress Management Health Fair
Totals
Business Meetings Onsite Visits
Totals
Wallet cards, brochures, and/or posters Newsletters
Totals
Employees Total Supervisors Total
Totals
0.7 31.7
OTHER ACTIVITIES
Presenting Problem Utilization Report - EAP & Work-Life Services Solicitation #HQ0034-20-R-0210
Service Activity Utilization Report - EAP & Work-Life Services Solicitation #HQ0034-20-R-0210
Prevention & Wellness Utilization Report - EAP & Work-Life Services Solicitation #HQ0034-20-R-0210
EAP ORIENTATION
Sessions Q1/Q2/Q3 Average
Attendees Q1/Q2/Q3 Average Hours Q1/Q2/Q3 Average
14 917 12
0 0 0
211508
GROUP ACTIVITIES
9.67% 27.69% 12.51% 0.28% 1.50% 0.78%
25.8
PROMOTIONAL MATERIALS DISTRIBUTED
25417
25420
HEALTH & WELLNESS PRESENTATIONS
Employee Count 128,697
Work-Life Services Total Special Requests
Academics 27 Adoption 5
Adult Care 103 Adult Learning 2
Auto and Home Services 20 Benefits Communication 36
Child Care 67 Convenience and Community
Resources 25 Financial Hardship 54
Live Assist 4 Mind and Body 37
Moving and Relocation 20 Pet Care 6 Prenatal 3
Professional Care 1 Special Needs 6
Travel Services 6
Total Educational Materials Total Seminar Participants Total Web Sessions
Total Utilization
Employee Count 128,697
Telephonic Kit Request
Adult Care Kit Be Well Kit College Kit Emergency Preparedness Kit Pet First Kit
Totals
Work-Life Utilization Report - EAP & Work-Life Services Solicitation #HQ0034-20-R-0210
Kit Utilization Report - EAP & Work-Life Services Solicitation #HQ0034-20-R-0210
Annual Usage
1,056
*initial requests for assessment/referral/information; counseling cases; legal & financial requests; and participation in health & wellness presentations, grief groups, CISM activity, health fairs and orientations. Members may have more than one service during the reporting period.*
**Specialist requests, Educational materials, Seminar Participants, Website Sessions.
***The above data is historical information only. Based on the complexities of the current recompete, the Government anticipates an increase in utilization by 3%-5% with an increased effort to promote the available services.***
Annual Usage
File details come from the government source that posted it. Updated .