Section J 7E CSO Phase II Orientation and Training Program.pdf

Attachment 7(E) CSO Phase II Orientation Training Program

ATTACHMENT 7(E)

I. Overview

The Contractor shall develop and present 40 hours of CSO Phase II Orientation (Phase

II) academic training and 40 hours of CSO Phase II OJT to all Court Security Officers

(CSO). A CSO must wait to begin Phase II training for a minimum of 90 days after completion of Phase I. This 40 hour academic training program along with the required

40 hours of on-job- training (OJT) will provide a foundation of job knowledge and acquaint the CSO with the working skill sets required to perform the job. A CSO must pass CSO Phase II to demonstrate the necessary skills to perform on the contract.

If the CSO does not pass the examination on the first attempt, the CSO has two (2) additional attempts to re-attend the academic portion of CSO Phase II in its entirety and pass the examination. The subsequent academic Phase II attempts and examinations must be completed within 6 months of the initial CSO Phase II failed examination date. If a CSO does not obtain a passing score on the retest(s), in the 6 month time frame, the CSO is prohibited from performing on the contract.

Upon completion of the 40 hours of CSO Phase II OJT, the contractor shall conduct a structured practical proficiency assessment for each CSO. A proficiency assessment is required for each skill which requires demonstrated use and shall be measured as pass/fail or non-applicable. If a CSO/applicant does not pass the proficiency assessment on the first attempt, the CSO may retest two additional times within seven (7) calendar days from the initial test date. If a CSO does not pass the practical proficiency by the second retest attempt, the CSO may not perform on the contract.

The Contractor shall not allow a CSO to operate screening equipment until successful completion of both the academic exam and practical proficiency. Failure to successfully complete CSO Phase II within the specified timeframes and testing allotments will prohibit the CSO from performing on the contract.

The Phase II training hours shall include coverage of the training material, to include questions and answers, interactive hands-on training, OJT , and both written and proficiency examination of the training material. The training material and written examination questions shall be developed by the contractor consistent with existing United

States Marshals Service policies and procedures, post orders, operational guides, and be conducted in accordance with the Government approved training plan.

II. CSO Phase II Orientation – Academic

The Contractor shall evaluate each CSO’s progress in comprehending and applying the concepts and materials taught. The Contractor shall notify the Government when students are not mastering the subject matter being taught. Non-mastery of the subject matter indicates that the CSO may not be suitable for holding a position as a CSO under this contract.

(See Statement of Work, Section C.12.4, CSO Phase II Orientation)

ATTACHMENT 7(E)

(See Attachment J.7 (D), Lesson Plan Format and Overview)

40 HOUR ACADEMIC PROGRAM

COURSE TITLE COURSE

NUMBER

SCOPE

IED

Components

(2 Hours)

2-002 This course is designed to introduce the CSOs to IEDs, their components, and methods of initiation. The classroom instruction and CSO-centered learning environment provide a basis of knowledge of IED construction to facilitate the effective visual and X-ray identification of components. The instruction shall identify IED terms and information sources, Identify the basic fusing and firing systems for IEDs, Demonstrate various IED components.

Furthermore, the four primary components of a bomb, which include the Power, Initiator, Explosive, and Switch

(PIES) acronym should be discussed and reinforced throughout the remainder of the training when discussing bomb and their components; Training Delivery Method:

Instructor Led

CSO Duties and

Responsibiliti es

(1 Hour)

2-003 The course includes a CSO Phase I review reinforcing and building upon what was taught during Phase I Orientation, as well as the administrative requirements as they relate to the CSO Program and Contract SOW. The contractor shall ensure that CSOs understand their roles and responsibilities, CSOs must be able to identify where their authority derives from and its limitations, Identify the different posts under the contract and how the post orders regulate their activities while on a post, and lastly each

CSO shall Identify the administrative requirements as they relate to the CSO program and CSO Contract SOW. It must be reinforced that CSOs are not employees of the USMS, but rather they are employees of a company who was awarded a contract by the USM. CSOs work on the contract because of having employment with the company through the contract award; Training Delivery Method:

Instructor Led

ATTACHMENT 7(E)

Introduction to X-Ray

Machines

(1½ Hours)

2-004 This course is designed to introduce the CSO to the X-ray machines used by the USMS. The CSO receives instruction in X-ray theory, safety considerations, operation, calibration, testing, and scanning procedures.

The classroom instruction and CSO-centered learning environment provide the basis for development of the effective and safe use of the X-ray machine. The contractor shall ensure that CSOs are able to Identify characteristics of an X-ray machine, identify general features and functions of the X-ray machine, identify safety general features and functions of the X-ray machine, identify safety considerations; Training Delivery Method: Instructor Led

X-Ray

Interpretation

(2½ Hours)

2-005 This course is designed to introduce the CSO to X-ray interpretation in accordance with USMS standards and policy. It includes identification of various Improvised

Explosive Device (IED) components such as batteries, initiators, explosives, and switches. It also includes the identification of prohibited items such as knives, guns, cameras, cell phones, and liquids. Through classroom instruction and a CSO-centered learning environment, the

CSO is provided a knowledge base for effective X-ray interpretation. CSOs must be presented the characteristics of a knife threat, gun threat, bomb components as well as other prohibited items in an X-ray image; Training

Delivery Method: Instructor Led

Introduction to WTMD and HHMD

(2 Hours)

2-006 This course is designed to introduce the CSO to WTMDs and HHMDs in use by the USMS. It includes identification of the various models, safety considerations, operation, daily testing, and proper scanning procedures.

The classroom instruction and CSO-centered learning environment will provide the basis for development of the effective use of the WTMD and HHMD. The course will discuss when pat-down searches are appropriate and different situations where special screening considerations are needed. CSO shall be able to identify the walk-through metal detector’s (WTMD’s) operation, basic principles of

WTMD’s testing and screening procedures, Hand-held

Metal Detector (HHMD) characteristics, and basic principles of HHMD screening procedures; Training

Delivery Method: Instructor Led

ATTACHMENT 7(E)

Rapiscan X-

Ray

(2 Hours)

2-007 This course is designed to introduce the CSO to the X-ray machines used by the USMS through its demonstration and operational capabilities by the instructor. The classroom instruction and CSO-centered learning environment provide the basis for development of the effective and safe use of the X-ray machine. The contractor shall ensure that CSOs are thoroughly trained in the application of all image and processing keys associated with the machine by demonstrating scanning procedures, operation of the operator training system for each machine, USMS procedures for screening mail;

Training Delivery Method: Instructor Led

Smiths

Detection X-

Ray

(2 Hours)

2-008 This course is designed to introduce the CSO to the X-ray machines used by the USMS through its demonstration and operational capabilities by the instructor. The classroom instruction and CSO-centered learning environment provide the basis for development of the effective and safe use of the X-ray machine. The contractor shall ensure that CSOs are thoroughly trained in the application of all image and processing keys associated with the machine by demonstrating scanning procedures, operation of the operator training system for each machine, USMS procedures for screening mail;

Training Delivery Method: Instructor Led

WTMD/HHM

D

(2 Hours)

2-009 This course is designed to introduce the CSO to WTMDs and HHMDs in use by the USMS. It includes identification of the various models, safety considerations, operation, daily testing, and proper scanning procedures.

The classroom instruction and CSO-centered learning environment will provide the basis for development of the effective use of the WTMD and HHMD. The course will discuss when pat-down searches are appropriate and different situations where special screening considerations are needed. CSOs shall be presented proper WTMD operation methods, and HHMD operation methods to conduct safe and efficient screening at facilities; Training

Delivery Method: Interactive Lab, Instructor Led

ATTACHMENT 7(E)

X-Ray/WTM

D/HHMD

Lab 1

(4 Hours)

2-010 This course is designed to allow each CSO to demonstrate their ability to operate a variety of screening equipment on an equal based time approach during this block of training. CSOs shall rotate through each machine in order physical employ techniques to calibrate and operate each machine as needed. CSO shall further employ techniques learned to identify threats and prohibited items utilizing the Rapiscan and Smith x-ray machines, the Rapiscan and CEIA WTMD, and Garrett

HHMD This training reinforces their understanding and knowledge of the principles taught during the

Introduction to Xray operations, Xray Interpretation, Introduction to Walkthrough and Hand-Held Operation block of instruction; Training Delivery Method:

Interactive Lab, Instructor Led

Courtroom

Operations

(1 Hour)

2-011 This course is designed to instruct the CSOs on proper procedures in a courtroom and when working with a jury. It includes demonstration and explanation of the proper methods of searching a courtroom and a description of the responsibilities for a jury. The classroom instruction and CSO-centered learning environment will provide the basis for appropriate behavior in a courtroom. This course shall provide the

CSO with the necessary tools to successfully complete a search of a courtroom in order to identify threat items that may have been covertly concealed as well as prohibited items that are in plain view that have the capability to cause harm or disruption to a person or a judicial proceeding. The Contractor shall discuss with the CSO who the CSO will be securing and who they are securing them from, the importance of being aware and observant during a court hearing and different activities to observe, he behavior portrayed by a CSO in providing security during a court hearing, the responsibilities pertaining to jurors and jury deliberations. Furthermore, the contractor shall Identify proper methods to search and secure a courtroom prior to allowing the public to enter, and the proper methods to secure the courtroom at the completion of a court hearing; Training Delivery

Method: Instructor Led

ATTACHMENT 7(E)

Occupational

Emergency

Plan

(½ Hour)

2-012 This course is designed to introduce the CSO to the basic duties and responsibilities of a Court Security Officer

(CSO) during an OEP event. Define the authority and purpose for an occupant emergency plan (OEP). Identify

OEP key personnel and describe the organization of a typical Emergency Command Team Identify and describe OEP event types and the role of the CSO during an OEP event; Training Delivery Method: Instructor

Led

OEP and X-

RAY/WTMD/

HHMD Lab 2

(4 Hour)

2-013 Given a mock federal courthouse facility and emergency situations, CSO will demonstrate an activation of an occupant emergency plan in accordance with the Federal

Property Management Regulations. CSO shall respond to the multiple scenarios as identified by instructors during the block of instruction; Training Delivery Method:

Interactive Lab, Instructor Led

Suspicious packages and

Unattended

Bags

(½ Hour)

2-014 This course is designed to introduce the CSO to the characteristics of both unattended and suspicious items as well as identify the proper response when finding one.

The classroom instruction and CSO-centered learning environment will provide the basis for effective response to unattended and suspicious items. The CSOs shall identify the characteristics of a suspicious item, Identify the difference between a suspicious and unattended item, Identify proper response to suspicious and unattended items; Training Delivery Method: Instructor Led

CRASE

(2 Hours)

2-015 This course is designed to familiarize the CSO with

CRASE. CRASE is sponsored and taught through

Advanced Law Enforcement Rapid Response Training

(ALERRT) at Texas State University. The classroom instruction and CSO-centered learning environment provide the basis for a civilian response in an active shooter event; Training Delivery Method: Instructor Led

(CRASE Certified Instructor; Non-testable)

ATTACHMENT 7(E)

Control Room

(1 Hour)

2-016 This course is designed to familiarize the CSO with the equipment and procedures of a USMS control room. The

CSO will be able to identify the components of the duress alarm and the proper responses to emergency situations.

The CSO will be familiar with the USMS policy regarding the observation of the facilities and its personnel. The contractor shall describe control room responsibilities and identify control room components, the functions and fundamentals of monitoring and the areas of the courthouse that must be monitored, alarm call-up procedures, alarm types, causes, and response procedures under various scenarios, and the access control system alarm panels, and operation of a badging system; Training Delivery

Method: Instructor Led

Performance

Standards and

Statement of

Work

(1½Hours)

2-017 This course is designed to define Performance Violations

(PSVs) to identify the most prevalent in the workforce.

The CSO will be able at the conclusion of the course to identify common PSVs, understand why they occur and methods to avoid future violations. The contractor shall

Identify the section number for performance standards in the CSO Contract Statement of Work (SOW), describe the purpose for performance standards, performance standard categories per the CSO contract SOW, and identify the most common types of performance standards violations, reasons why they occur and methods to avoid future violations.

standards violations, reasons why they occur and methods to avoid future violations; Training Delivery

Method: Instructor Led

Active

Shooter

Familiarizatio n (2 Hours)

2-018 This course is designed for Court Security Officers (CSOs) responding to an active threat incident. The classroom instruction and CSO-centered learning environment provide an overview of the law enforcement response to active threat events. The CSO learns the importance of teamwork and using good tactics when responding, containing, and/or eliminating the threat. Identify Law

Enforcement Officers’ response tactics; Training Delivery

Method: Instructor Led (Active Shooter Certified

Instructor; Non-testable)

ATTACHMENT 7(E)

Vehicle

Inspection

(1 Hour)

2-019 This course is designed to introduce the CSO to the equipment, process and guidelines of inspecting a vehicle. It includes identification of various vehicle models as well as frequent concealment locations within them. The classroom instruction and CSO-centered learning environment will provide the basis for development for effective vehicle inspections. The contractor shall Describe the characteristics of Vehicle-

Borne Improvised Explosive Devices (VBIEDs) and the history of their use, safety and security guidelines, the types of vehicle searches and proper search and inspection procedures, and identify vehicle hot spots;

Training Delivery Method: Instructor Led

Vehicle Lab

(1½ Hours)

2-020 In a laboratory setting the contractor shall covertly secrete at least three IEDs into various areas of the vehicle such as the engine compartment, trunk, undercarriage, or interior of the vehicle. Given appropriate equipment (flashlights//mirrors), CSOs will demonstrate proper vehicle searches and inspections following the DHS Vehicle Inspection Guide unaided;

Training Delivery Method: Interactive Lab, Instructor

Led

Court Lab

(1½ Hours)

2-021 Given a courtroom environment, the instructor shall covertly conceal a minimum of four items that are considered threats or prohibited items so CSO can demonstrate their ability to rationally follow necessary steps to locate the secreted items under confined time restraints (10 minutes). The contractor shall ensure that

CSOs are conducting proper courtroom searches in a manner consistent with the training provided. CSOs will also adhere to any additional post orders or procedures specific within their district when searching and clearing a courtroom. CSOs will employ techniques that were taught in Court Operations to locate and identify threats or prohibited items that are accessible to a defendant and/or an associate or another unknown person that puts the life of a Judge, Court employee, any Officer of the

Court or the public in harm. The contractor will not assist the CSO with the searches being conducted;

Training Delivery Method: Interactive Lab, Instructor

Led

ATTACHMENT 7(E)

Legal

(1 Hour)

2-022 This course is designed to provide an overview of the legal aspects of the CSO Program. The course covers areas such as contracts, special deputations, and authority to perform as a CSO. The contractor shall Identify differences between the CSO position and traditional law enforcement and

Identify who pays and defends the CSO against lawsuits that arise during their service on the contract; Training

Delivery Method: Instructor Led

Deadly Force

(1½ Hour)

2-023 This course is designed to be a review of the DOJ Use of

Deadly Force Policy. The course reinforces what is learned during the Phase 1 training conducted prior to assuming post duties in the district. The course provides an overview of USMS policy, essential elements, and circumstances warranting the use of deadly force. The contractor shall Identify key elements of the DOJ Use of

Deadly Force policy, Identify the key elements of the

USMS Policy Directive 14.15, Use of Force, identify steps to be taken after use of force; Training Delivery Method:

Instructor Led

CSO Phase

II Test

(1 Hour)

2-024 The Contractor shall present the CSO a final test with a minimum of 100 questions that cover all subjects presented during Phase II. CSO will take the final test at the conclusion of their training and will not be assisted in its completion in any manner. CSOs shall not have longer than 90 minutes to complete the final test. The

CSO shall achieve a minimum score of 70% to pass to remain on the contract. CSO shall receive no more than one attempt to complete the final test; Training

Delivery Method: Examination (Instructor Observed, Unassisted, Time).

ATTACHMENT 7(E)

Trends

(1 Hour)

2-025 The instructor discusses current trends and technological changes that affect judicial security. This course is dynamic and unstructured to allow for the ability to cover emerging threats, new tactics used by adversaries, and/or strategies to circumvent security countermeasures.

Discussion can include technological adversary strategies used to try to circumvent security countermeasures; The information provided during this training is not testable and should be derived from items the Offeror identifies while conducting research, training, Quarterly inspections, prohibited items detected during screening, etc. Training

Delivery Method: Instructor led

III. In-District Phase II Orientation – OJT

Upon successful completion of Phase II Academic portion, the Contractor shall be responsible for immediately providing the CSO with a 40-hour OJT program.

SUBJECT SCOPE

40-hour On-the-Job Training (OJT) Paired with experienced CSO or LCSO; At a minimum, OJT shall consist of a minimum of eight (8) hours of OJT on each type of screening equipment.

Review & Examination Contractor shall administer both a practical proficiency demonstration of skills and ability; demonstrates the

CSO’s full knowledge and understanding of the subject matter presented as part of CSO Phase II Training.