Revised Attachment 4 Tech.docx
DOCX document 540 KB Posted
- Attached to
- New Permit System
- Solicitation number
- 2108
- Issued by
- Kenosha County, Wisconsin
About this file
This is a technical questionnaire attachment for a Request for Proposals submitted by Kenosha County, Wisconsin for a new Permit System (#2108). The document serves as a comprehensive evaluation tool designed to assess vendor solutions across ten major technical categories, including infrastructure requirements, workstation and network standards, application architecture, software management, data management, data security, disaster recovery, performance monitoring, technical support capabilities, and solution architecture type (Client/Server, Web-Based, or SaaS). The questionnaire does not specify response dates, due dates, site visits, bidder meetings, or contract award dates within this particular attachment, though vendors are expected to provide detailed responses regarding their system's compatibility with Kenosha County's existing technology environment, including Azure, Windows AD, Office 365, and specific hardware configurations such as Intel i5 processors with 8GB RAM running Windows 10.
The technical requirements outlined in this questionnaire establish minimum standards for server infrastructure (VMware 6.5, Windows Server 2016), database management (MS SQL 2016 AlwaysOn SP2), and security protocols, with particular emphasis on data ownership, HIPAA compliance, and encryption standards. Vendors must demonstrate support for multiple deployment environments (Development, Test, and Production), SFTP data transfer capabilities, and confirm that all customer data remains the sole property of Kenosha County with no third-party access or sharing. The document addresses operational considerations including disaster recovery planning, offline data handling, system backup procedures that minimize user disruption, and comprehensive technical support with defined service level agreements, remote access capabilities, user training, and post-implementation documentation and customization management.
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Other files
| File | Type | Posted |
|---|---|---|
| 2108 Attachment 1 Checklist.pdf | ||
| 2108 Attachment 11 Web.docx | DOCX document | |
| 2108 Attachment 10 SaaS.docx | DOCX document | |
| 2108 Attachment 2 Signature.docx | DOCX document | |
| 2108 Attachment 8 Requirements.docx | DOCX document | |
| 2108 Attachment 7 Effort.xlsx | XLSX spreadsheet | |
| 2108 Attachment 13 Partner_Info.docx | DOCX document | |
| 2108 Addendum 1.docx | DOCX document | |
| 2108 Attachment 14 Reports.docx | DOCX document | |
| 2108 Attachment 9 Cost.xlsx | XLSX spreadsheet | |
| 2108 Attachment 6 Reference.docx | DOCX document | |
| 2108 Attachment 12 ClientServer.docx | DOCX document | |
| 2108 Attachment 4 Tech.docx | DOCX document | |
| 2108 Attachment 5 Prof Svcs.docx | DOCX document | |
| 2108 RFP Documents.pdf | ||
| 2108 Attachment 3 Prop State.docx | DOCX document |
Show all 16
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Text version
Request for Proposals for Permitting Solution (#2108) Kenosha County, Wisconsin
Attachment 04 – General Technical Information
| Infrastructure and Technology |
| Yes |
| No |
| Comments |
1. General Information
Does the solution support?
| Azure |
| ☐ |
| ☐ |
| Click here to enter text. |
| Windows AD |
| ☐ |
| ☐ |
| Click here to enter text. |
| Office 365 |
| ☐ |
| ☐ |
| Click here to enter text. |
| Does the solution support Single Sign On? |
| ☐ |
| ☐ |
| Click here to enter text. |
Does the solution include the following environments?
| Dev (for upgrade process testing) |
| ☐ |
| ☐ |
| Test (for user testing) |
| ☐ |
| ☐ |
| Prod (live) |
| ☐ |
| ☐ |
2. 1.0 Workstation Standards:
| Does the solution meet these hardware/software requirements? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Intel i5 processor |
| ☐ |
| ☐ |
| 128GB hard drive |
| ☐ |
| ☐ |
| 8GB RAM |
| ☐ |
| ☐ |
| Windows 10 |
| ☐ |
| ☐ |
| Minimum Smart Phone Standard – iPhone 8 |
| ☐ |
| ☐ |
| Preferred Standard - iPhone XR |
| ☐ |
| ☐ |
| Office 2016/2019 |
| ☐ |
| ☐ |
| Internet Explorer 11 |
| ☐ |
| ☐ |
| Java 1.6.23 |
| ☐ |
| ☐ |
3. 2.0 Network Standards:
| Does the solution support the following minimum server requirements? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Virtual Platform: VMware 6.5 server |
| ☐ |
| ☐ |
| Windows Server 2016 |
| ☐ |
| ☐ |
| Other |
| ☐ |
| ☐ |
| Please list |
| Does the solution require any server management tools? |
| ☐ |
| ☐ |
| Please list |
| What are the server specifications? |
| ☐ |
| ☐ |
Processor (number of processors and processor speed)?
Click here to enter text.
Memory/RAM requirements?
Click here to enter text.
Storage Space Requirements?
Click here to enter text.
Bandwidth?
Click here to enter text.
| Does the solution require a server at the customer location? |
| ☐ |
| ☐ |
If yes, answer the following:
Number of Server(s)?
Click here to enter text.
| VMware servers attached to a SAN |
| ☐ |
| ☐ |
| Click here to enter text. |
| Windows Server 2016 |
| ☐ |
| ☐ |
| Click here to enter text. |
| Server VMware 6.5 compliant |
| ☐ |
| ☐ |
| Click here to enter text. |
| Veaam backup solution |
| ☐ |
| ☐ |
| Click here to enter text. |
Bandwidth requirements?
What are the bandwidth requirements per user?
Click here to enter text.
| Database Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Web Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Interface Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Scanning Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Messaging (Fax, E-Prescribing, Print) Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
If fax from server, what fax cards are supported?
Click here to enter text.
| Is separate fax software needed? |
| ☐ |
| ☐ |
| If yes, please describe. |
| Does the product require or recommend a firewall? |
| ☐ |
| ☐ |
If yes, what is the recommended manufacturer/model?
Click here to enter text.
| Is VPN access recommended? |
| ☐ |
| ☐ |
| Click here to enter text. |
4. 3.0 Application Standards:
What is the underlying technology behind the solution?
Click here to enter text.
| .net |
| ☐ |
| ☐ |
| IIS |
| ☐ |
| ☐ |
| Other |
| ☐ |
| ☐ |
| Please list |
| Does the solution provide all CALs (client access licenses) for database and system access? |
| ☐ |
| ☐ |
| Does customer purchase these licenses? |
| ☐ |
| ☐ |
If customer must purchase, how many need to be purchased based on expected number of users on the product?
Click here to enter text.
5. 4.0 Software Management:
How does the initial software install occur?
Click here to enter text.
How are software updates sent and managed?
Click here to enter text.
Do updates follow a ITIL change management process?
How often are software updates sent?
Click here to enter text.
| Does the solution include SCCM support for installation packaging? |
| ☐ |
| ☐ |
| Click here to enter text. |
6. 5.0 Data Management:
Does the solution support these minimum database requirements?
| MS SQL |
| ☐ |
| ☐ |
| 2016 AlwaysOn SP2 |
| ☐ |
| ☐ |
| Can data be transferred via SFTP? |
| ☐ |
| ☐ |
| Click here to enter text. |
Kenosha County believes data is an asset and therefore should be available for download and transfer at no additional cost and at any time.
| Does the solution agree that all data belongs solely to the customer? |
| ☐ |
| ☐ |
| Click here to add additional comments. |
| Does the company agree that data is not to be available to third party vendors? |
| ☐ |
| ☐ |
| Click here to add additional comments. |
| Does the solution require a database management suite? |
| ☐ |
| ☐ |
| Please list. |
| Does the solution maintain a complete history of all records unless archived at the request of the business? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Does the product require ODBC driver or SQL application on workstations (how often do we have to deploy out)? |
| ☐ |
| ☐ |
| If yes, please explain. |
7. 6.0 Data Security:
List all security enhancements which must be accommodated on client workstations (e.g., Internet sites trusted, active x controls enabled, .Net versions supported, registry modifications, etc.).
Click here to enter text.
| Vendor conforms that all PHI or HIPAA customer data is confidential, and is obfuscated or encrypted ensuring the vendor does not have access to the data |
| ☐ |
| ☐ |
| Click here to enter text. |
| Vendor assures customer data is not shared with any third parties |
| ☐ |
| ☐ |
| Click here to enter text. |
| Vendor performs third-party audit reporting of vendors internal controls for data center security |
| ☐ |
| ☐ |
| Click here to enter text. |
8. 7.0 Disaster Recovery:
| Can a contingency strategy or disaster recovery plan be provided in the event Internet service is lost and customer is unable to access the system and application? |
| ☐ |
| ☐ |
| Click here to enter text. |
9. 8.0 Performance Monitoring and Enhancements:
| Does system backups and maintenance affect access to the product? |
| ☐ |
| ☐ |
| Click here to enter text. |
How is data gathered while the work station is offline?
Click here to enter text.
| Is it uploaded into the system when Internet restored? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Is this process done manually or automatically? |
| ☐ |
| ☐ |
| Click here to enter text. |
| How does KC verify information has been uploaded? |
| ☐ |
| ☐ |
| Click here to enter text. |
10. 9.0 Technical Support
How are support issues handled?
Please click here to describe.
If a problem persists what is the escalation process?
Please click here to describe.
What are the SLAs?
Click here to enter text.
How is the SLA measured?
Click here to enter text.
What is the average amount of time for issue resolution?
Please click here to describe.
What hours is technical phone support available?
Please click here to describe.
Support methodology (Help desk phone #, email, portal, direct contact) ?
Please click here to describe.
Phone #
Click here to enter text.
Click here to enter text.
Portal
Click here to enter text.
Direct
Click here to enter text.
Other
Click here to enter text.
| Does the product require remote Access Software (WinVNC, RDP, GoToMyPC, etc.) for support? |
| ☐ |
| ☐ |
If so, please describe
Please click here to describe.
| Does the vendor have electronic ticketing for non-emergent technical support? |
| ☐ |
| ☐ |
| Please click here to describe. |
| Will the product include remote support? |
| ☐ |
| ☐ |
If yes, please detail security setup and access rules governing when connections are created and what type of work can be performed on the live system during normal business hours.
Click here to enter text.
| Does the vendor have a user forum for practices to seek help from peers and share ideas? |
| ☐ |
| ☐ |
| Please click here to describe. |
| Does the vendor provide new administrator/user training post Go Live? |
| ☐ |
| ☐ |
| Please click here to describe. |
| How is system documentation maintained? |
| ☐ |
| ☐ |
| Please click here to describe. |
| How are post Go Live software customizations managed? |
| ☐ |
| ☐ |
| Please click here to describe. |
| Please provide a list of post Go Live documentation? |
| ☐ |
| ☐ |
| Please click here to describe. |
11. 10.0 What type of architecture is the solution?
| Client/Server? |
| ☐ |
| ☐ |
| If yes, complete the "Client/Server Solution" attachment |
| Web Based? |
| ☐ |
| ☐ |
| If yes, complete the "Web Solution" attachment |
| Software as a Service (SaaS)? |
| ☐ |
| ☐ |
| If yes, complete the "SaaS Solution" attachment |
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