2108 Attachment 4 Tech.docx
DOCX document 549 KB Posted
- Attached to
- New Permit System
- Solicitation number
- 2108
- Issued by
- Kenosha County, Wisconsin
About this file
This is a technical requirements attachment for a Request for Proposals issued by Kenosha County, Wisconsin for a new Permitting Solution (#2108). The document establishes comprehensive technical specifications that proposers must address, covering infrastructure compatibility, workstation and network standards, application architecture, software management, data handling, security protocols, disaster recovery capabilities, performance monitoring, and technical support requirements. The attachment functions as a questionnaire requiring vendors to confirm whether their proposed solutions meet or exceed the County's minimum technical standards across ten major categories, including general infrastructure support (Azure, Windows AD, Office 365, Single Sign-On capabilities), computer workstation standards (Intel i5 processor minimum, 8GB RAM, Windows 10, Office 2016/2019), network infrastructure requirements (VMware 6.5, Windows Server 2016), and database specifications (MS SQL 2016 AlwaysOn SP2).
The document reflects Kenosha County's data stewardship philosophy, explicitly stating that all data belongs solely to the customer, must be available for download and transfer at no additional cost, and cannot be shared with third parties. Vendors must demonstrate PHI/HIPAA compliance with data encryption or obfuscation, third-party audit reporting of data center security controls, SFTP data transfer capability, and complete record history maintenance unless archived at the customer's request. The County requires vendors to address offline data collection capabilities, automated upload processes upon internet restoration, disaster recovery and business continuity plans, service level agreements with defined escalation procedures, and post-implementation support including administrator and user training, system documentation maintenance, and remote support access with defined security protocols. The document contains editorial comments indicating it was under internal review at the time of preparation.
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Other files
| File | Type | Posted |
|---|---|---|
| 2108 Attachment 12 ClientServer.docx | DOCX document | |
| 2108 Attachment 5 Prof Svcs.docx | DOCX document | |
| 2108 RFP Documents.pdf | ||
| 2108 Attachment 3 Prop State.docx | DOCX document | |
| 2108 Attachment 1 Checklist.pdf | ||
| 2108 Attachment 11 Web.docx | DOCX document | |
| 2108 Attachment 10 SaaS.docx | DOCX document | |
| 2108 Attachment 2 Signature.docx | DOCX document | |
| 2108 Attachment 8 Requirements.docx | DOCX document | |
| 2108 Attachment 7 Effort.xlsx | XLSX spreadsheet | |
| 2108 Attachment 13 Partner_Info.docx | DOCX document | |
| 2108 Addendum 1.docx | DOCX document | |
| 2108 Attachment 14 Reports.docx | DOCX document | |
| Revised Attachment 4 Tech.docx | DOCX document | |
| 2108 Attachment 9 Cost.xlsx | XLSX spreadsheet | |
| 2108 Attachment 6 Reference.docx | DOCX document |
Show all 16
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Text version
Request for Proposals for Permitting Solution (#2108) Kenosha County, Wisconsin
Attachment 04 – General Technical Information
| Infrastructure and Technology |
| Yes |
| No |
| Comments |
1. General Information
Does your the solution support? Comment by Bob Gelhaus: Move to non-functional requirements as “must” Comment by Jessica Jacobs: Done
| Azure |
| ☐ |
| ☐ |
| Click here to enter text. |
| Windows AD |
| ☐ |
| ☐ |
| Click here to enter text. |
| Office 365 |
| ☐ |
| ☐ |
| Does your the solution support Single Sign On? | Comment by Bob Gelhaus: Move to non-functional requirements as a | Comment by Jessica Jacobs: Already in Req under Non-functional. It can be removed from this document | Comment by Bob Gelhaus: Throughout… Replace all “your” with “the” and “you” with “Proposer” | Comment by Jessica Jacobs: |
| ☐ | ||||
| ☐ | ||||
| Click here to enter text. |
Does your the solution include the following environments?
| Dev (for upgrade process testing) |
| ☐ |
| ☐ |
| Test (for user testing) |
| ☐ |
| ☐ |
| Prod (live) |
| ☐ |
| ☐ |
| Is a sandbox environment available during upgrades or major configuration changes which can be tested with a copy of cleansed customer data, configuration, and code (exception - HIPAA/PII/PCI/CIJIS)? | Comment by Bob Gelhaus: Delete; not relevant |
| ☐ | |
| ☐ |
2. 1.0 Computer Workstation Standards: Comment by Bob Gelhaus: Mike, is this a “must-have” requirement, or just info gathering?
| Does your the solution meet these hardware/software requirements? |
| ☐ |
| ☐ |
| Click here to enter text. |
Intel i5 processor
128GB hard drive
8GB RAM
Windows 10
Minimum Smart Phone Standard – iPhone 8
Preferred Standard - iPhone XR
Office 2016/2019
Internet Explorer 11
Java 1.6.23
3. 2.0 Network Standards:
| Does your the solution support the following minimum server requirements? | Comment by Bob Gelhaus: Move to non-functional requirements as “must” | Comment by Jessica Jacobs: Done |
| ☐ | ||
| ☐ | ||
| Click here to enter text. |
Virtual Platform: VMware 6.5 server
Windows Server 2016
Other
Please list
| Does your the solution require any server management tools? |
| ☐ |
| ☐ |
| Please list |
| What are your the server specifications? |
| ☐ |
| ☐ |
Processor (number of processors and processor speed)?
Click here to enter text.
Memory/RAM requirements?
Click here to enter text.
Storage Space Requirements?
Click here to enter text.
Bandwidth?
Click here to enter text.
| Does the solution require a server at the customer location? |
| ☐ |
| ☐ |
If yes, answer the following:
Number of Server(s)?
Click here to enter text.
| VMware servers attached to a SAN |
| ☐ |
| ☐ |
| Click here to enter text. |
| Windows Server 2016 |
| ☐ |
| ☐ |
| Click here to enter text. |
| Server VMware 6.5 compliant |
| ☐ |
| ☐ |
| Click here to enter text. |
| Veaam backup solution |
| ☐ |
| ☐ |
| Click here to enter text. |
Bandwidth requirements?
What are the bandwidth requirements per user?
Click here to enter text.
| Database Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Web Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Interface Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Scanning Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
| Messaging (Fax, E-Prescribing, Print) Servers |
| ☐ |
| ☐ |
| Click here to enter text. |
If fax from server, what fax cards are supported?
Click here to enter text.
| Is separate fax software needed? |
| ☐ |
| ☐ |
| If yes, please describe. |
| Does your the product require or recommend a firewall? |
| ☐ |
| ☐ |
If yes, what is the recommended manufacturer/model?
Click here to enter text.
| Do you recommendIs VPN access recommended? |
| ☐ |
| ☐ |
| Click here to enter text. |
4. 3.0 Application Standards:
What is the underlying technology behind the solution?
Click here to enter text.
| .net |
| ☐ |
| ☐ |
| IIS |
| ☐ |
| ☐ |
| If you do not support the above technologies, list supported technologies.Other |
| ☐ |
| ☐ |
| Please list |
| Do youes the solution provide all CALs (client access licenses) for database and system access? |
| ☐ |
| ☐ |
| Does customer purchase these licenses? |
| ☐ |
| ☐ |
If customer must purchase, how many need to be purchased based on expected number of users on the product?
Click here to enter text.
5. 4.0 Software Management:
How does the initial software install occur?
Click here to enter text.
How are software updates sent and managed?
Click here to enter text.
Do updates follow a ITIL change management process?
How often are software updates sent?
Click here to enter text.
| Does your the solution include SCCM support for installation packaging? |
| ☐ |
| ☐ |
| Click here to enter text. |
6. 5.0 Data Management:
Does your the solution support these minimum database requirements? Comment by Bob Gelhaus: Move to non-functional requirements Comment by Jessica Jacobs: Done
| MS SQL |
| ☐ |
| ☐ |
| 2016 AlwaysOn SP2 |
| ☐ |
| ☐ |
| Can data be transferred via SFTP? |
| ☐ |
| ☐ |
| Click here to enter text. |
Kenosha County believes data is an asset and therefore should be available for download and transfer at no additional cost and at any time. Comment by Bob Gelhaus: Added to non-functional requirements. Comment by Jessica Jacobs: Done
| Does your the solution agree that all data belongs solely to the customer? |
| ☐ |
| ☐ |
| Click here to add additional comments. |
| Does your the company agree that data is not to be available to third party vendors? |
| ☐ |
| ☐ |
| Click here to add additional comments. |
| Does your the solution require a database management suite? |
| ☐ |
| ☐ |
| Please list. |
| Does your the solution maintain a complete history of all records unless archived at the request of the business? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Does the product require ODBC driver or SQL application on workstations (how often do we have to deploy out)? |
| ☐ |
| ☐ |
| If yes, please explain. |
7. 6.0 Data Security:
List all security enhancements which must be accommodated on client workstations (e.g., Internet sites trusted, active x controls enabled, .Net versions supported, registry modifications, etc.).
Click here to enter text.
| Vendor conforms that all PHI or HIPAA customer data is confidential, and is obfuscated or encrypted ensuring the vendor does not have access to the data |
| ☐ |
| ☐ |
| Click here to enter text. |
| Vendor assures customer data is not shared with any third parties |
| ☐ |
| ☐ |
| Click here to enter text. |
| Vendor performs third-party audit reporting of vendors internal controls for data center security |
| ☐ |
| ☐ |
| Click here to enter text. |
8. 7.0 Disaster Recovery:
| Can you provide a contingency strategy or disaster recovery plan be provided in the event Internet service is lost and customer is unable to access your the system and application? |
| ☐ |
| ☐ |
| Click here to enter text. |
9. 8.0 Performance Monitoring and Enhancements:
| Does system backups and maintenance affect access to the product? |
| ☐ |
| ☐ |
| Click here to enter text. |
How is data gathered while the work station is offline?
Click here to enter text.
| Is it uploaded into the system when Internet restored? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Is this process done manually or automatically? |
| ☐ |
| ☐ |
| Click here to enter text. |
| How do wees KC verify information has been uploaded? |
| ☐ |
| ☐ |
| Click here to enter text. |
10. 9.0 Technical Support
How are support issues handled?
Please click here to describe.
If a problem persists what is the escalation process?
Please click here to describe.
What are the SLAs?
Click here to enter text.
How is the SLA measured?
Click here to enter text.
What is the average amount of time for issue resolution?
Please click here to describe.
What hours is technical phone support available?
Please click here to describe.
Support methodology (Help desk phone #, email, portal, direct contact) ?
Please click here to describe.
Phone #
Click here to enter text.
Click here to enter text.
Portal
Click here to enter text.
Direct
Click here to enter text.
Other
Click here to enter text.
| Does your the product require remote Access Software (WinVNC, RDP, GoToMyPC, etc.) for support? |
| ☐ |
| ☐ |
If so, please describe
Please click here to describe.
| Does the vendor you have electronic ticketing for non-emergent technical support? |
| ☐ |
| ☐ |
| Please click here to describe. |
| Will the product include remote support? |
| ☐ |
| ☐ |
If yes, please detail security setup and access rules governing when connections are created and what type of work can be performed on the live system during normal business hours.
Click here to enter text.
| Do youes the vendor have a user forum for practices to seek help from peers and share ideas? |
| ☐ |
| ☐ |
| Please click here to describe. |
| Do youes the vendor provide new administrator/user training post Go Live? |
| ☐ |
| ☐ |
| Please click here to describe. |
| How is system documentation maintained? |
| ☐ |
| ☐ |
| Please click here to describe. |
| How are post Go Live software customizations managed? |
| ☐ |
| ☐ |
| Please click here to describe. |
| Please provide a list of post Go Live documentation? |
| ☐ |
| ☐ |
| Please click here to describe. |
11. 10.0 What type of architecture is your the solution?
| Client/Server? |
| ☐ |
| ☐ |
| If yes, complete the "Client/Server Solution" attachment |
| Web Based? |
| ☐ |
| ☐ |
| If yes, complete the "Web Solution" attachment |
| Software as a Service (SaaS)? |
| ☐ |
| ☐ |
| If yes, complete the "SaaS Solution" attachment |
KC_ATT_4_SaaS.docx Page 3 of 3 image1.jpeg
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