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Request for Proposals for Permitting Solution (#2108) Kenosha County, Wisconsin
Attachment 12 – Client Server Design Description
Type of Deployment
Solution is a Client Server solution? (Yes/No)
If “No” above, then leave the rest of this form blank.
Data Center
How many environments are proposed?
Updates
How often is solution updated?
How much advance notice are customers provided for new updates?
Does customer have the opportunity to test updates in a pre-production environment?
How long do customers have to test updates before go-live?
Please provide supporting documentation
Authentication
Does the system support SSO or LDAP?
Does the system support MFA?
Information Security
What protections are provided against data breach?
Please include information regarding cybersecurity standards, recent independent audits, notification process, remedy, and indemnification provided.
Disentanglement
Can customer data be exported in nonproprietary format?
Proposed Service Level Guarantees If SaaS services are proposed, please complete the following table identifying proposed service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy or penalty if guarantee is not met.
| Service |
| Metric** |
| Requirement/Guarantee*** |
| Remedy |
System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Notes:
* Formula used to calculate availability.
** How is performance against service levels reported to the County?
*** Describe process for County reporting issues to the vendor.
Proposed Solution Information
| SaaS Solution |
| Yes |
| No |
| Comments |
1. 1.0 Does your solution require any:
| Specialized plugin |
| ☐ |
| ☐ |
| Please list. |
| Unique 3rd party software |
| ☐ |
| ☐ |
| Please list. |
| Special version of .net |
| ☐ |
| ☐ |
| Please list. |
2. 2.0 Does your solution support the following regarding network management?:
| Network connecting multiple buildings using a Fiber Ring |
| ☐ |
| ☐ |
| Connections of 1Gbps between buildings |
| ☐ |
| ☐ |
| 100Mbps Internet connection that is active/active |
| ☐ |
| ☐ |
| Firewall/VPN Appliance |
| ☐ |
| ☐ |
| Other Devices |
| ☐ |
| ☐ |
| Please list |
| SANs Connectivity |
| ☐ |
| ☐ |
| If yes, what are the requirements? (enter text here) |
| Network Card Speeds |
| ☐ |
| ☐ |
| Click here to enter text. |
| 3. 3.0 Does your solution support mobile devices using Microsoft Intune for mobile device management? |
| ☐ |
| ☐ |
| 4. 4.0 Are we required to purchase hardware from your company? |
| ☐ |
| ☐ |
| If yes, what type of support is available if equipment is purchased from your company? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Do you have a recommended vendor with discount pricing to purchase equipment? |
| ☐ |
| ☐ |
| Click here to enter text. |
5. 5.0 What applications with versions are supported and/or need to be installed on the workstations?
| Java |
| ☐ |
| ☐ |
| Click here to enter text. |
| Adobe Reader |
| ☐ |
| ☐ |
| Click here to enter text. |
| Microsoft Office (i.e., Word, Excel, etc.) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Antivirus |
| ☐ |
| ☐ |
| Click here to enter text. |
| Other |
| ☐ |
| ☐ |
| Click here to enter text. |
| 6. 6.0 Does your product support all types of Printers/Scanners? (Laser, Inkjet, Thermal, MFD) |
| ☐ |
| ☐ |
| Click here to enter text. |
7. 7.0 Does the product support any of the following external devices:
| USB devices |
| ☐ |
| ☐ |
| Click here to enter text. |
| Scanners (manufacturer/model) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Flatbed |
| ☐ |
| ☐ |
| Click here to enter text. |
| Handheld (i.e., Barcode, PDA, Android/Iphone, Tablet Devices, etc.) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Card Readers (i.e. smart card, security) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Other Input Devices |
| ☐ |
| ☐ |
| Click here to enter text. |
| 8. 8.0 Do you require Internet access for your product? |
| ☐ |
| ☐ |
| For remote connection/maintenance? |
| ☐ |
| ☐ |
| Click here to enter text. |
| If so, please detail security setup required for this access? |
| ☐ |
| ☐ |
| Click here to enter text. |
| 9. 9.0 Can the user access the System/Application remotely? |
| ☐ |
| ☐ |
If yes, please describe this process.
Please describe.
| 10. 10.0 Will your product operate on Windows Terminal Services/RDP? |
| ☐ |
| ☐ |
| If no, are there plans to certify in these environments? |
| ☐ |
| ☐ |
| Please explain. |
11. 11.0 What are the backup requirements?
Click here to enter text.
| Do you require a separate server for backup services? (Tape, SANs) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Are 3rd party backup solutions supported? |
| ☐ |
| ☐ |
| Click here to enter text. |
| Are 3rd party vendors used as a backup solution? |
| ☐ |
| ☐ |
| List vendor. |
| 12. 12.0 Are there any change (delta) processes that run nightly/weekly/etc.? |
| ☐ |
| ☐ |
| Please describe. |
| If yes, what data is collected and how is it used? |
| ☐ |
| ☐ |
| Click here to enter text. |
| 13. 13.0 If change (delta) processes are initiated and data is downloaded into the system automatically, please detail information here. |
| ☐ |
| ☐ |
| Click here to enter text. |
| 14. Are you proposing hosting the solution? |
| ☐ |
| ☐ |
| If yes, please fill out the green "SaaS Solution" tab |
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