2108 Attachment 11 Web.docx
DOCX document 534 KB Posted
- Attached to
- New Permit System
- Solicitation number
- 2108
- Issued by
- Kenosha County, Wisconsin
About this file
This is an attachment to a Request for Proposals (RFP #2108) for a Permitting Solution issued by Kenosha County, Wisconsin, specifically outlining web design and deployment requirements for qualified vendors. The document serves as a technical specification form requiring proposers to provide detailed information about their proposed solution's architecture, hosting environment, and system capabilities. The RFP solicits proposals for a comprehensive new permit system that includes a customer portal interface, sanitary maintenance system, payment gateway services, integration with enterprise document repositories, parcel information systems, and GIS platforms, along with conversion and migration of existing permit, project, code violation, and sanitary maintenance data. The County is considering all technology deployment strategies, including on-premise, hosted, and Software-as-a-Service (SaaS) solutions.
The attachment requires proposers to complete technical questionnaires addressing critical operational parameters including data center location and availability metrics, system update procedures and testing windows, authentication capabilities (SSO, LDAP, MFA support), cybersecurity standards and breach protections, and data portability in nonproprietary formats. Proposers must specify proposed Service Level Agreements covering system availability, response time, issue resolution, recovery objectives, patch implementation, and security breach notification procedures. Additional requirements address workstation application compatibility, SSL encryption support, multi-browser functionality, external device support across various platforms (iOS, Android, USB devices, scanners, card readers), and secure remote access capabilities. The document does not specify pricing, award dates, contract term, or renewal options within its content.
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Other files
| File | Type | Posted |
|---|---|---|
| 2108 Attachment 1 Checklist.pdf | ||
| 2108 Attachment 10 SaaS.docx | DOCX document | |
| 2108 Attachment 2 Signature.docx | DOCX document | |
| 2108 Attachment 8 Requirements.docx | DOCX document | |
| 2108 Attachment 7 Effort.xlsx | XLSX spreadsheet | |
| 2108 Attachment 13 Partner_Info.docx | DOCX document | |
| 2108 Addendum 1.docx | DOCX document | |
| 2108 Attachment 14 Reports.docx | DOCX document | |
| 2108 Attachment 12 ClientServer.docx | DOCX document | |
| 2108 Attachment 4 Tech.docx | DOCX document | |
| 2108 Attachment 5 Prof Svcs.docx | DOCX document | |
| 2108 RFP Documents.pdf | ||
| 2108 Attachment 3 Prop State.docx | DOCX document | |
| Revised Attachment 4 Tech.docx | DOCX document | |
| 2108 Attachment 9 Cost.xlsx | XLSX spreadsheet | |
| 2108 Attachment 6 Reference.docx | DOCX document |
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Text version
Request for Proposals for Permitting Solution (#2108) Kenosha County, Wisconsin
Attachment 11 – Web Design Description
Type of Deployment
| Question |
| Answer |
Solution is a Web solution? (Yes/No)
If “No” above, then leave the rest of this form blank.
Data Center
| Question |
| Answer |
Where are the data centers located?
Are any third-party providers used to deliver PaaS or IaaS services? If so, please list.
How many environments are proposed?
Availability Provide historical availability for data center for past six months. Provide answers to columns two through six in minutes.
| Month |
| Total Minutes |
| Downtime |
| Scheduled Maintenance |
| Other Downtime |
| Total Downtime |
| % Availability |
SEP 2020
OCT 2020
NOV 2020
DEC 2020
JAN 2021
FEB 2021
Updates
| Question |
| Answer |
How often is solution updated?
How much advance notice are customers provided for new updates?
Does customer have the opportunity to test updates in a pre-production environment?
How long do customers have to test updates before go-live?
Please provide supporting documentation
Authentication
| Question |
| Answer |
Does the system support SSO or LDAP?
Does the system support MFA?
Information Security
| Question |
| Answer |
What protections are provided against data breach?
Please include information regarding cybersecurity standards, recent independent audits, notification process, remedy, and indemnification provided.
Disentanglement
| Question |
| Answer |
Can customer data be exported in nonproprietary format?
Proposed Service Level Guarantees If SaaS services are proposed, please complete the following table identifying proposed service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy or penalty if guarantee is not met.
| Service |
| Metric** |
| Requirement/Guarantee*** |
| Remedy |
System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Notes:
* Formula used to calculate availability.
** How is performance against service levels reported to the County?
*** Describe process for County reporting issues to the vendor.
Proposed Solution Information
| Solution |
| Yes |
| No |
| Comments |
1. 1.0 What applications with versions are supported and/or need to be installed on the workstations?
If no, please list.
| Java |
| ☐ |
| ☐ |
| Click here to enter text. |
| Adobe Reader |
| ☐ |
| ☐ |
| Click here to enter text. |
| Microsoft Office (i.e., Word, Excel, etc.) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Antivirus |
| ☐ |
| ☐ |
| Click here to enter text. |
| Other |
| ☐ |
| ☐ |
| Click here to enter text. |
| 2. 2.0 Does the product support SSL encryption? |
| ☐ |
| ☐ |
| Click here to enter text. |
| 3. 3.0 Can the product be securely accessed from any location with an Internet/broadband connection? |
| ☐ |
| ☐ |
| Click here to enter text. |
4. 4.0 What browsers do you support?
| Firefox |
| ☐ |
| ☐ |
| Click here to enter text. |
| IE |
| ☐ |
| ☐ |
| Click here to enter text. |
| ☐ |
| ☐ |
| Click here to enter text. |
| Edge |
| ☐ |
| ☐ |
| Click here to enter text. |
5. 5.0 Does the product support any of the following external devices:
| USB devices |
| ☐ |
| ☐ |
| Click here to enter text. |
| Scanners (manufacturer/model) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Flatbed |
| ☐ |
| ☐ |
| Click here to enter text. |
| Handheld Barcode scanner |
| ☐ |
| ☐ |
| Click here to enter text. |
| iOS |
| ☐ |
| ☐ |
| Click here to enter text. |
| Android |
| ☐ |
| ☐ |
| Click here to enter text. |
| Card Readers (i.e. smart card, security) |
| ☐ |
| ☐ |
| Click here to enter text. |
| Other Input Devices |
| ☐ |
| ☐ |
| Click here to enter text. |
Are there any special requirements
External devices (how does it work with solution)
| 6. Are you proposing hosting the solution? |
| ☐ |
| ☐ |
| If yes, please fill out the green "SaaS Solution" tab |
KC_ATT_4_SaaS.docx Page 3 of 3 image1.jpeg
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