Request_for_Proposal_W9124D20R0016_SFL_TAP_dtd022820.pdf

CODE

(Hour)

PAGE(S)

until local time

X

A X B X C

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X G F 92 - 101

102 - 109 X H 110 - 115 john.p.haarala.civ@mail.mil

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 115

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W9124D 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

JOHN P HAARALA 502-624-3805

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 12

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

13 - 56 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

58 - 59

X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 60 - 62 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 63 - 69 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

70 - 89

PART II - CONTRACT CLAUSES

MISSION AND INSTALLATION CONTRACTING CMD

MICC FORT KNOX

BLDG 1109B STE 373

199 6TH AVE

FORT KNOX KY 40121-5720

502-624-2153

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

90 - 91

6. REQUISITION/PURCHASE NO.

0011268066

5. DATE ISSUED

28 Feb 2020

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W9124D20R0016

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 2 Months Support Services (Phase-In)

FFP

Contractor shall provide Transition Assistance Program (TAP) services In Accordance With (IAW) Performance Work Statement (PWS) paragraph 1.5.42.2 Phase-In, attached hereto, during the Phase-In period of 4 May 2020 through 3 July 2020.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011268066

PSC CD: R499

NET AMT

0002 10 Months Support Services (Base Period)

FFP

Contractor shall provide all necessary personnel, supervision, transportation and TAP services IAW with the PWS, during the base period of 4 July 2020 through 3 May 2021.

FOB: Destination

0003 1 Job Estimated Amount for Travel

COST

Contractor shall provide travel IAW the PWS, at 1.5.36 Contractor Travel, attached hereto during the base period of 4 July 2020 through 3 May 2021. Travel shall be reimbursed IAW FAR 31.205-46; Profit on travel expenses are not allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $1,600,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

ESTIMATED COST

0004 1 Job Estimated Amount for Materials

COST

Cost reimbursement for training and marketing materials IAW the PWS, at 1.5.35, attached hereto during the base period of 4 July 2020 through 3 May 2021. Profit on these costs will not be allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $200,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

0005 1 Each Contractor Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS Para.

5.32.4. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter NSP. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

FOB: Destination

1001 12 Months OPTION Support Services (First Option Year)

FFP

Contractor shall provide all necessary personnel, supervision, transportation and TAP services IAW the PWS, during the first option year of 4 May 2021 through 3 May 2022.

FOB: Destination

1002 1 Job OPTION Estimated Amount for Travel

COST

Contractor shall provide travel IAW PWS, at 1.5.36 Contractor Travel, attached hereto during the first option year of 4 May 2021 through 3 May 2022. Travel will be reimbursed IAW FAR 31.205-46; Profit on travel expenses are not allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $1,600,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

1003 1 Job OPTION Estimated Amount for Materials

COST

Cost reimbursement for training and marketing materials in accordance with PWS, at 1.5.35, attached hereto during the first option year of 4 May 2021 through 3 May 2022. Profit on these costs will not be allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $200,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

1004 1 Each OPTION Contractor Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS Para.

5.32.4. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter NSP. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

FOB: Destination

2001 12 Months OPTION Support Services (Second Option Year)

FFP

Contractor shall provide all necessary personnel, supervision, transportation and TAP services IAW the PWS, during the second option year of 4 May 2022 through 3 May 2023.

FOB: Destination

2002 1 Job OPTION Estimated Amount for Travel

COST

Contractor shall provide travel IAW PWS, at 1.5.36 Contractor Travel, attached hereto during the second option year of 4 May 2022 through 3 May 2023. Travel will be reimbursed IAW FAR 31.205-46; Profit on travel expenses are not allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $1,600,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

2003 1 Job OPTION Estimated Amount for Materials

COST

Cost reimbursement for training and marketing materials IAW PWS at 1.5.35, attached hereto during the second option year of 4 May 2022 through 3 May 2023. Profit on these costs will not be allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $200,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

2004 1 Each OPTION Contractor Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS Para.

5.32.4. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter NSP. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

FOB: Destination

3001 12 Months OPTION Support Services (Third Option Year)

FFP

Contractor shall provide all necessary personnel, supervision, transportation and TAP services IAW the PWS, during the third option year of 4 May 2023 through 3 May 2024.

FOB: Destination

3002 1 Job OPTION Estimated Amount for Travel

COST

Contractor shall provide travel IAW the PWS, at 1.5.36 Contractor Travel, attached hereto during the third option year of 4 May 2023 through 3 May 2024.

Travel will be reimbursed IAW FAR 31.205-46; Profit on travel expenses are not allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $1,600,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

3003 1 Job OPTION Estimated Amount for Materials

COST

Cost reimbursement for training and marketing materials IAW PWS, at 1.5.35, attached hereto during the third option year of 4 May 2023 through 3 May 2024.

Profit on these costs will not be allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $200,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

3004 1 Each OPTION Contractor Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS Para.

5.32.4. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter NSP. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

FOB: Destination

4001 12 Months OPTION Support Services (Fourth Option Year)

FFP

Contractor shall provide all necessary personnel, supervision, transportation and TAP services IAW the PWS, during the fourth option year of 4 May 2024 through 3 May 2025.

FOB: Destination

4002 1 Job OPTION Estimated Amount for Travel

COST

Contractor shall provide travel IAW PWS at 1.5.36 Contractor Travel, attached hereto during the fourth option year of 4 May 2024 through 3 May 2025. Travel will be reimbursed in accordance with FAR 31.205-46; Profit on travel expenses are not allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $1,600,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

4003 1 Job OPTION Estimated Amount for Materials

COST

Cost reimbursement for training and marketing materials IAW PWS, at 1.5.35, attached hereto during the fourth option year of 4 May 2024 through 3 May 2025.

Profit on these costs will not be allowed.

FOR EVALUATION PURPOSES ONLY. All offerors shall use the estimated line item cost of $200,000.00. The amount provided by the government is a NTE amount, is estimated only and does not obligate the government.

FOB: Destination

4004 1 Each OPTION Contractor Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS Para.

5.32.4. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter NSP. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil.

FOB: Destination

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

ARMY TRANSITION ASSISTANCE PROGRAM (TAP)

Solicitation Number: W9124D20R0016

24 February 2020

PART 1

GENERAL INFORMATION

1.1. General. This is a non-personal services contract providing transition services to Soldiers to the standards prescribed by United States Code (USC), Department of Defense Policy (DoD), Army Regulation (AR) 600-81, Army Transition Assistance Program; Army’s Career Readiness Standards (CRS); and site-specific Government directives. This includes: operation of all identified transition assistance places of performance;

providing pre-separation and initial counseling; personalized transition and financial counseling; individual transition planning advice; Career Skills Program (CSP) support; employment-seeking assistance; marketing and career/enhanced hiring event support; and assisting employers with connecting their open positions with the transitioning service member population.

1.1.1. The contractor shall utilize existing capabilities to offer a choice-based program, allowing clients to receive services via face-to-face and/or virtual means as the client elects. Existing capabilities include autonomous installation transition assistance centers, itinerant sites, 24 hours a day/7 days a week virtual counseling center (with telephonic voice over internet protocol providing instant messaging, file transfer, and video conferencing capabilities), and business-oriented social networks (e.g. Monster, LinkedIn, etc.) , connecting clients to jobs.

1.1.2. TAP is the installation and/or senior mission commander’s program. The Installation Transition Services Manager (TSM) is that commander’s designated representative. The commander’s mission is to leverage their TAP to assist each of their Soldiers with their personal transition. The contractor shall execute all transition efforts in coordination with the installation’s Designated Government Representative (DGR).

1.1.3. Description of Services. Because TAP is the commander’s program, the commander and their Soldiers are the contractor’s primary client. AR 600-81 provides guidance regarding eligibility for TAP, command support, and common levels of services each Soldier requires. Installation commanders own the program and may identify additional services that need to be coordinated at their individual site, in the form of specialized classes, marketing, processes, and employer assistance based on the needs of their location and transitioning Soldier demographics.

1.1.4. Performance Objective. The contract objective is to provide tailored, professional services that support each requirement of AR 600-81, and aid command and client understanding of statutory and regulatory requirements, available services, and support resources available to them during transition. Timelines are specified in Chapter 5 of AR 600-81 and shall be followed based on when the client initiates TAP services.

1.1.5. TAP is a readiness multiplier, essential to preserving the all-volunteer Army. The contractor’s staff shall articulate this impact on readiness throughout all components of the TAP, with emphasis on promoting continuation of service in the active or reserve components of the Army to all eligible Soldiers.

1.1.6. Places of performance (TE 5) may be fluid based on force realignment and national security objectives.

1.1.7. Any reference to transition locations shall also apply to Forward Transition Support Teams (FTSTs).

1.1.8. Identifying eligible Soldiers 18 to 24 months prior to separating from active duty, and notifying them early, is key to the Soldiers’ successful transition to the civilian environment.

1.1.9. The US Department of Labor (DOL) provides Soldiers with a draft resume and transition life-skills set, via Transition Assistance Program (TAP) employment workshops. In addition, the US Department of Veterans Affairs (VA) provides Soldiers benefit briefings as part of the transition programs.

1.1.10. The distributive model (AR 600-81, Table 4-1) is the preferred method of service delivery, but installation commanders may also execute the consecutive transition model, (AR 600-81, Section 4.3, Table 4-2) based on the needs of the individual Soldier. Regardless of model used, all Soldiers must begin the transition process NLT 366-days prior to transition; or immediately upon identification for a possible separation as an unprogrammed loss. Career Skills Program eligibility begins 180 days prior to transition from military service.

The Soldier’s commander is responsible for directing identified Soldiers to report to TAP within the prescribed timeline for their situation. The TAP process includes:

Assessing the clients’ transition desires; advising/assisting development of a personal plan to achieve goals; and connecting to services/training to achieve their goals

Managing a case-load of clients in accordance with (IAW) individual standards prescribed in AR 600-81 Assisting all program, job marketing and employer initiatives Assisting installation hiring, career fair and employer events Using automated system to schedule and track events and attendance to value-added classes (dress for success, FED/ADV Resume, etc.)

Supporting installation leadership with coordination and recording Installation Transition Council meetings (minutes, presentations, etc.)

Assisting clients and commanders with CAPSTONE event and eForm Supporting DGR with program management of CSP; marketing; and community relations (COMREL) outreach initiatives Inputting data and maintaining the integrity of the Government’s full range of automation systems pertaining to client data, events, and data-analysis Supporting commander relationships with employers, sanctioned career and enhanced hiring events as well as employment summits and Career Skills Program events.

1.2. Background. The National Defense Authorization Act (NDAA) requires pre-separation counseling and employment assistance training be provided to retiring and transitioning Soldiers and their Family members. In August 2011, the DOD and VA met to develop methods to maximize CRS. In December 2011, the committee proposed a redesign of the existing TAP. The NDAA outlined transition as a mandatory program and defined core functional requirements that measure and support a Soldier’s career readiness.

1.2.1. The Headquarters, Department of the Army (HQDA) AR 600-81 mandates every Soldier begin transition counseling and planning not later than (NLT) 366 days prior to separating from active duty. Retirees can start as early as 24 months. All others as early as 18 months. The Army’s targeted, or “at- risk” population, includes first term enlisted Soldiers (primarily 18-24 years old) who lack marketable skills (degree/credentials) necessary for careers in a trade or profession. This includes Reserve Component (RC) Soldiers demobilizing, who were unemployed before their mobilization; those whose pre-mobilization jobs no longer exist; and those who are returning to any unemployed situation.

1.2.2. National Defense Authorization Act (NDAA) mandates 100% of eligible Soldiers transitioning from Title 10 (Active Duty with a tour of duty greater than 180 days) shall participate in TAP. Services delivered shall include but are not limited to: Assessment, pre-separation, individual counseling, My Transition, Individual Transition Plan (ITP), MOS Crosswalk, finance, VA Benefits and Services briefings, Department of Labor Employment Day (1 day course), CRS, CAPSTONE, and optional attendance at additional tracks, including Entrepreneur Track, Education Track, Employment Track and Vocational Training based on the Soldier’s needs.

1.2.3. Unprogrammed losses, short-notice separations, or Soldiers whose medical condition is under adjudication by the Integrated Disability Evaluation System (IDES) for consideration for release from active duty are considered, “at-risk”. They shall receive immediate services when directed to report to TAP by their commander or as soon as they are entered into IDES IAW AR 600-81.

1.3. Objectives. Army TAP objectives are:

Services are available to all eligible transitioning Soldiers to include Active duty, RC Soldiers; retirees;

eligible DA Civilians; and family members IAW AR 600-81, TAP HQ Policy, and installation commander guidance via the DGR.

Staff/operate B & M locations and FTST based on mission requirements, average client throughput, and command input via the DGR.

Track all separating clients’ compliance and noncompliance with transition standards IAW AR 600-81 Fully support employer-Soldier connection, marketing, recruiting employer participation, CSP and events to facilitate direct Soldier employment.

Keep accurate client records, collect data and analyze/summarize as required by the Government Provide eligible clients personalized program allowing the user to receive face-to-face or virtual services as they choose.

Assist with and support installation notification and follow-up with identified, eligible Soldiers Make new/emerging changes within the TAP, WRT requirements and standards within 30 days of notification.

1.4. Scope. The contractor shall accomplish the requirements of the current NDAA utilizing this PWS, and AR 600-81 and/or Army Directive that incorporates changes to the program, in order to provide world-class transition program services to eligible Service members, their Family members, Veterans, and eligible DA Civilians. Changes to applicable congressional laws and regulations governing the transitional services program, which may mandate an increase in the transitional services offered and/or the number of persons eligible to participate in transitional services under this contract, are anticipated. Modifications to include additional services and/or personnel can reasonably be expected to occur during the life-cycle of this contract.

1.5. General Information.

1.5.1. Quality Control (QC). The contractor shall develop, maintain, and execute a Quality Control Plan (QCP) to monitor contractor performance to ensure compliance with regulatory guidance; and to ensure performance of the requirements of this contract. The contractor shall deliver the QCP to the COR for KO review and acceptance within 30 days after start of phase-in. The QCP shall delineate procedures to identify, prevent and ensure non- recurrence of defective services. Any changes to the QCP during the contract shall, be submitted to the KO and COR for review and acceptance prior to implementation.

1.5.2. TAP is the installation and/or senior mission commander’s program. The local TAP center supports the local commander(s). The contractor shall incorporate installation-specific process/methods into QCP prior to executing the QCP at that installation’s TAP center.

1.5.3. All QCP visits shall be coordinated with the installation DGR, through the COR and TAP Program Office located at HRC, Fort Knox, KY. The QCP shall at a minimum:

• List the contract number and site location.

• Conduct an in-brief with the DGR and adjust QCP to incorporate local program modifications, command directives, and installation-specific procedures.

• Describe processes and controls used to verify acceptable performance.

• Contractor developed metrics to verify performance level of each objective.

• The metrics shall report a quantitative value (%, >, <, etc.), the definition and the numerical figures used to calculate the % or reportable outcome.

• List objectives, associated standards, metrics, and quantitative values for each metric, that clearly identifies the monthly performance level against each objective.

• Provide the performance data for each metric.

• Conduct out-brief with the DGR(s).

• Provide a copy of all QC Inspection Reports to the COR, HQ IMCOM, and the visited installation DGR, not later than 5 business days after the inspection.

1.5.4. Quality Assurance. The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan’s primary focus is to provide contract oversight and inspection of tasks to ensure the contractor performs to the standards and requirements of this contract. The QASP defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.5. Recognized Holidays.

1.5.5.1. US Holidays: Work shall not be performed on U.S. Holidays occurring during the normal work week.

U.S. Holidays are:

New Year's Day January 1st Martin Luther King (MLK) Memorial Day 3d Monday in January Presidents Day 3d Monday in February Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2d Monday in October

Veterans' Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day 25 December

1.5.5.2. The exception is the TAP virtual center at Fort Knox, Kentucky, which shall remain open and staffed 24 hours a day/7 days a week. The Virtual Center shall be closed for the actual holiday of: New Year’s Day (January 1st), Thanksgiving Day, and Christmas Day (December 25th).

1.5.5.3. Host Nation Holidays: Work shall be performed on local Host Nation* holidays occurring during the normal work week unless stated otherwise in respective SOFA.

* Local host nation holidays occur in the region/state where contract performance takes place.

German national and local holidays are:

New Year’s Day 01 January Three King's Day (Only in Baden Wurttemberg and Bavaria) 06 January Good Friday varies yearly Easter Monday varies yearly Labour Day 01 May Ascension Day varies yearly Whit Monday varies yearly Corpus Christi (Only in Baden-Wurttemberg, Bavaria, Hessen, Nordrhein-Westphalia, Rhineland- Palatinate, and Saarland) varies yearly Assumption Day (Only in Saarland and Bavaria) 15 August Day of German Unity 03 October All Saints' Day (Only in Baden-Wuerttemberg, Bavaria, North Rhine- Westphalia, Rhineland-Palatinate and Saarland) 01 November Christmas 25 December St. Stephen’s 26 December Italian holidays are:

New Year's Day (Capodanno) 01 January Epiphany (Epifania) 06 January Easter Monday (Lunedì dell'Angelo, Pasquetta) Monday after Easter Liberation Day (Festa Della Liberazione) 25 April International Workers' Day (Festa Del Lavoro or Festa dei Lavoratori) 01 May Republic Day (Festa Della Repubblica) 02 June Ferragosto/Assumption Day (Ferragosto and Assunta) 15 August All Saints' Day (Tutti i santi or Ognissanti) 01 November Immaculate Conception (Immacolata Concezione or just Immacolata) 08 December Christmas Day (Natale) 25 December St. Stephen's Day (Santo Stefano) 26 December

Republic of Korea (ROK) holidays are:

New Year's Day (Sinjeong) 01 January Korean New Year's Day (Seollal) 1st day of the Korean lunar calendar Independence (Declaration) Day (Samiljeol) 01 March Children's Day (Eorininal) 05 May Buddha's Birthday (Seokgatansinil) 8th day of 4th lunar month Memorial Day (Hyeonchung-il) 06 June Constitution Day (Jeheonjeol) 17 July Liberation Day (Gwangbokjeol) 15 August Midautumn Festival (Chuseok) 15th day of 8th lunar month Armed Forces Day (Gukgunuinal) 01 October National Foundation Day (Gaecheonjeol) 03 October Hangul Day (Gidoktansinil) 25 December

The Japanese holidays are:

New Year's Day (Ganjitsu) 01 January

Coming of Age Day (Seijin no Hi) second Monday of January Foundation Day (Kenkoku Kinen no Hi) 11 February Vernal Equinox Day (Shunbun no Hi) varies yearly Showa Day (Showa no Hi) 29 April Constitution Memorial Day (Kenpo Kinenbi) 03 May Greenery Day (Midori no Hi) 04 May Children's Day (Kodomo no Hi) 05 May Marine Day (Umi no Hi?) third Monday of July Respect-for-the-Aged Day (Keiro no Hi) third Monday of September Autumnal Equinox Day (Shubun no Hi) varies yearly Health and Sports Day (Taiiku no Hi) second Monday of October Culture Day (Bunka no Hi) 03 November Labor Thanksgiving Day (Kinro Kansha no Hi) 23 November The Emperor's Birthday (Tenno Tanjobi) 23 December

The Kuwait holidays are:

New Year's Day January 01 National Day February 25 Liberation Day February 26 Isra’a Wal Miraj vaires yearly June Solstice June 21 Eid-al-Fitr (End of Ramadan) varies yearly Eid-al-Fitr holiday varies yearly Eid-al-Fitr holiday varies yearly Arafat Day varies yearly Eid-al-Adha (Feast of Sacrifice) varies yearly Eid-al-Adha holiday varies yearly Eid-al-Adha holiday varies yearly Hijri New Year September 22 Birthday of Prophet Muhammad varies yearly

1.5.6. Hours of Operation: Each TAP Army installation (brick-and-mortar) location shall be open and fully operational at least 8 hours per day. Core hours shall be 0900-1500 local time. Work weeks shall not exceed 40 hours per week. Staff shifts may be staggered in order to extend center hours, in support of local command needs. This may include performance across a seven-day cycle to accommodate local missions.

1.5.7. Center Size. TAP Centers are staffed to support installation-specific command and Soldier demographics. Processes that work at one size site may require modification at another. TAP Center sizes are:

Large Site Centers: located at installations with an Army Corps.

Medium Site Centers: located at installations with Division/Separate BDE Small Site Centers: located at training installations (heavy cadre presence) Complex Site Centers: located at joint-bases with sister-service in lead Remote Site Centers: located at isolated, forward-deployed or austere bases

1.5.8. Staffing Sites: Contractor shall staff all sites so as to cover an absence when contractor personnel’s absence will exceed 40 hours. Any center with only one staff member (one-deep) requires close coordination with the DGR to ensure the contractor delivers proper coverage commensurate to the anticipated workflow.

Contractor shall coordinate with the DGR to ensure one-deep center hours allow for lunch and personal breaks;

and vacations, sickness, etc. are covered. For all absences that exceed one day at these sites, the contractor shall coordinate with the Government to maintain adequate coverage.

1.5.9. FTST Sites. For locations with FTST only, the contractor shall maintain hours of operation IAW 1.5.6 when members are not TDY. FTST staff, not working in support of a MOB/DEMOB missions, may be used to augment the local TAP center when at home-station.

1.5.10. Staffing Plan: The contractor shall staff TAP locations and the Virtual Center IAW TE 3, or with a Government accepted alternate staffing plan, to accommodate the workload as identified in TEs 4, 4A, 4B, 4C, 4D, and 4E. Contractor shall maintain a sufficient workforce to deliver uninterrupted performance of all tasks, service walk-in clients, and offer the choice-based services prescribed by AR 600-81 and this PWS at all times.

Soldiers/clients deserve exceptional services, stability, and continuity, at no time will a transition counselor direct a Soldier to the virtual center. These are essential to center operations and to the core reputation of this program. The contractor shall endeavor to reduce turnover and instability at all locations. The contractor shall, on a monthly basis, report an overall churn rate on staffing and at individual installations.

1.5.11. Maintain TAP sites with capability to provide basic services during normal site hours, and with capacity to service walk-in clients.

1.5.12. Coordinate with the DGR for reduced operations in support of staff training and meetings.

1.5.13. Provide outstanding customer service IAW installation Interactive Customer Evaluation (ICE) standards, treat all clients in a professional, courteous manner, and maintain the center (to include individual work area) in a neat and orderly manner.

1.5.14. Government Requested Removal. The Government retains the right to request removal of contract personnel, regardless of prior clearance or adjudication status, whose actions clearly conflict with the interest of the Government. The reason for removal shall be fully documented in writing by the Contracting Officer and reviewed by legal counsel. When/if such removal occurs, the contractor shall, within 21 business days, assign qualified personnel to any/all resulting vacancies.

1.5.15. Places of Performance. The work to be performed under this contract shall be performed at transition locations identified in (TE 5).

1.5.16. Status of Forces Agreement (SOFA). Contractor shall comply with the provisions of current SOFA of host nations identified in the PWS.

1.5.17. Synchronized Pre-deployment and Operational Tracker (SPOT). Contractor shall comply with the requirement to ensure that all contractor personnel working in a theater location have been authorized.

1.5.18. Department of Defense Office of Contract Personnel (DOCPER). Contractor shall comply with processes and provisions applicable to host nation. Additional information can be found at http://www.eur.army.mil/contractor/ (website).

1.5.19. Contract employees traveling to Germany or Italy on official TDY travel are subject to the provisions of Army in Europe Regulation 715-9 dated 10 Sep 2009, Section V, paragraphs 23 and 24 respectively entitled "FAX-BACK" and “TESA/ASSA TDY”. This process requires that the contractor employees receive approval from the German Federal Ministry of Labor prior to their arrival in Germany. This regulation and the applicable request forms can be accessed online on the Civilian Human Resource Management Agency Headquarters, US Army, Europe, website at http://www.per.hqusareur.army.mil/cpd/docper/ae_reg_715_9_on_line.htm.

1.5.20. Access and General Protection. The contractor, and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for installation-adjudicated background checks, to meet installation access requirements. The contractor shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security measures or processes.

1.5.21. Physical Security. The contractor shall be responsible for safeguarding all Government-provided equipment, information and property used by the contractor. At the close of each work period, Government facilities, equipment, and materials shall be secured in accordance with AR 190-13 the Army Physical Security Program; AR 380-5 Department of the Army Information Security Program; AR 25-2 Information Management Information Assurance; and all local Installation policies and SOPs.

1.5.22. Operational Security (OPSEC) Plan. Contractor personnel shall follow local OPSEC Plans for each installation/duty location. Reference AR 530-1 for additional information regarding OPSEC requirement.

1.5.23. Key and Key Card Control. Contractor shall comply with AR 190-51 Security of Unclassified Army Property, and establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the Government will be duplicated. The contractor shall develop procedures covering key control and include those procedures in the QCP. Such procedures shall include turn-in of all issued keys by personnel no longer requiring access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the DGR, COR and KO. In the event a master key is lost or duplicated, all locks and keys shall be replaced by the Government, with the contractor held financially responsible for the total cost.

When contractor key control procedures conflict with Government key control procedures, the Government’s procedures prevail. The contractor’s key and lock custodian must be physically located on the installation where the locks are located.

1.5.23.1. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas.

1.5.23.2. If it is found that contractors have been misusing keys to gain entrance to the work area during non-duty hours, holidays, or weekends, and there is no written requirement for access during non-standard working hours, this shall be considered an abuse of Government property security. The contractor shall prohibit the use of Government issued keys by any persons other than the issued employees.

1.5.23.3. Lost Keys. The contractor shall verbally report any occurrence of lost keys to the DGR, COR or the individual designated as responsible for the facility within 30 minutes of discovery of the loss. The contractor shall provide the COR a written report by close of business the next day. The report shall contain the key number, location(s) accessed by the key, date the key was discovered missing, name of person signing for the key, and any other relevant details. In the event keys are lost or duplicated, the contractor shall, upon discretion of the KO be required to pay for the re-key or replace the affected lock or locks. When the replacement of locks or re-keying is performed by the Government, the contractor shall be held financially responsible for the total cost of re-keying or the replacement of the lock or locks.

1.5.23.4. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons and coordinated with the DGR to assure installation compliance for lock combinations. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.5.24. Required Training.

1.5.24.1. AT Level I Training. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil.

1.5.24.1.1. In the event that the automated system above is not available (e.g., server problems), Level I AT Awareness Training may be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness training must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent).

1.5.24.1.2. Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.24.1.3. For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.5.24.1.4. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language requires U.S.-based contractor employees and associated subcontractor employees to make available and to receive Government-provided area of responsibility (AOR)–specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander, with the unit ATO being the local point of contact.

1.5.24.2. IWatch Training. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, with the results reported to the COR NLT 45 calendar days after contract award.

1.5.24.3. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to Government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.5.24.4. For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.5.24.5. For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.5.24.6. For information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.5.24.7. For Contract Requiring Performance or Delivery in a Foreign Country. DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.5.24.8. Combating Trafficking in Persons Training. Pursuant to FAR clause 52.222-50, contractor and subcontractor personnel providing services under this contract shall complete the combating of trafficking in person’s online training. The contractor may find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) briefing for group briefings or contractor personnel unable to access the Army Learning Management System (ALMS). The contractor is responsible for ensuring all applicable employees have completed requisite training NLT three workdays after start of work/employment and annually thereafter yearly.

NOTE: In the event that the automated system at the listed website is not available (e.g., server problems), contractor shall notify the COR and KO in order to attain resolution of this issue.

1.5.24.9. DOD Cyber Awareness Challenge Training (formally referred to as the DOD Information Assurance Awareness Training). In accordance with the Computer Security Act of 1987, everyone requiring network access to a federal system shall take the DOD Cyber Awareness Challenge training. Consequently, the contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the ATCTS and complete the DOD information assurance awareness training. The contractor shall make copies of training certificates available to the Government upon request. The training is at https://ia.signal.army.mil/DoDIAA/default.asp. The contractor is responsible for ensuring all applicable employees have completed requisite training NLT three workdays after start of work/employment and annually thereafter yearly.

NOTE: Access to Government networks and computer systems shall not be granted until this training is completed and documented. If annual training is not completed, access to Government networks could be terminated.

1.5.24.10. Enterprise-directed and Local Installation Government Mandated Training during Contract Period. All Government mandated training shall be provided by the Government during normal business hours. Training shall be onsite classroom training and/or applicable on-line training. The contractor shall track all yearly training requirements, and shall ensure all individual contractors are compliant. If the training requirements are not met, the Government (installation or command) may refuse access to systems or work location and the contractor shall be considered delinquent in providing acceptable staff. The contractor shall maintain a training roster and training records; and report the training status if requested by the Government.

1.5.24.11. The contractor shall maintain all training records which may be required by the Government. The contractor shall coordinate all training requirements that affect the installation scheduling of services, with the DGR. Contractor shall await DGR coordination, and guidance, before adjusting center operations to accommodate required training.

1.5.24.12. The contractor shall comply with all training requirements (to include those relating to health and safety) as dictated by the installation/senior mission commander.

1.5.25. Access to Government Information Systems. The contractor shall track all training requirements, and ensure that all contractors working on this contract are compliant. If the training requirements are not met, the Government (installation or command) may refuse access to systems or work locations and the contractor shall be considered delinquent in providing acceptable staff. The contractor shall maintain training records that are subject to inspection upon request by the Government. Reference Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.239-7001 – Information Assurance Contractor Training and Certification (JAN 2008) – for specific guidance regarding this requirement.

1.5.26. Contractor/Subcontractor Identification. The contractor shall provide each employee with a numbered ID badge prior to working on this contract. The badge format shall be approved by the KO and shall include the contractor’s name and contract title, which is clearly visible from at least a distance of eight feet. The format shall be submitted to the COR for review NLT five business days after start of phase-in for KO approval.