IA01 Technical Exhibit 4D - Virtual Center Historical Workload FY17-18 W9124D20R0016 17DEC19.pdf
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- Attached to
- Soldier For Life-Transition Assistance Program Federal contract opportunity
- Solicitation number
- W9124D20R0016
About this file
This document provides details for a federal contract solicitation for Army Transition Assistance Program services. The U.S. Army Human Resources Command is seeking a contractor to provide transition services to soldiers throughout the continental United States and at some overseas locations to help them transition to civilian life in accordance with applicable regulations. Transition services include operating transition assistance facilities, providing pre-separation counseling and financial planning advice, assisting with education and job searches, supporting career skills training, and helping connect employers with transitioning soldiers. The solicitation was issued on February 28, 2020 by the Mission and Installation Contracting Command at Fort Knox with proposals due by March 30, 2020. The contract base period is for 10 months with four 12-month option periods. The contract will be set aside on a 100% basis for service-disabled veteran-owned small businesses. The North American Industry Classification System code is 624310 and the small business size standard is $12 million.
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Text version
Month Total In Bound Calls
Calls Abandoned
% Dropped Calls
Virtual Requests
Virtual Visits
Oct‐16 3,766 501 13% 1,163 1,428 Nov‐16 4,346 700 16% 537 1,623 Dec‐16 3,512 223 6% 288 1,461 Jan‐17 5,255 539 10% 721 1,584 Feb‐17 5,615 789 14% 1,024 1,294 Mar‐17 3,550 134 4% 938 1,854 Apr‐17 3,931 191 5% 700 1,540 May‐17 4,650 270 6% 886 1,215 Jun‐17 4,357 221 5% 911 1,310 Jul‐17 3,099 226 7% 1,013 1,369 Aug‐17 5,368 493 9% 997 1,341 Sep‐17 4,342 236 5% 670 1,093
FYTD 2017 51,791 4,523 9% 9,848 17,112
Technical Exhibit 4D
TAP Virtual Center FY 2017
Month Total In Bound Calls
Calls Abandoned
% Dropped Calls
Virtual Requests
Virtual Visits
Oct‐17 5,501 606 11% 843 1,142 Nov‐17 NO DATA NO DATA % 633 1,153 Dec‐17 2,767 119 4% 527 990 Jan‐18 4,158 424 10% 935 1,507 Feb‐18 3,248 130 4% 663 1,011 Mar‐18 3,183 59 2% 785 906 Apr‐18 3,372 72 2% 812 815 May‐18 4,317 180 4% 911 770 Jun‐18 3,776 150 4% 666 733 Jul‐18 4,229 156 4% 591 772 Aug‐18 3,440 98 3% 590 699
Sep‐18 3,597 119 3% 593 664
FYTD 2018 41,588 2,113 5% 8,549 11,162
Notes: CMS Supervisor server crashed in NOV 17 – no data available
Technical Exhibit 4D TAP Virtual Center FY 2018
| Technical Exhibit 4D - Virtual Center Historical Workload FY17-18 |
| FY 2018 |
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