PWS Attachment 16 - Automatic Email Types.pdf
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- Attached to
- REO Case Management Support Services - Solicitation Amendment 00002 Federal contract opportunity
- Solicitation number
- 86615622R00009
About this file
This solicitation requests proposals for Real Estate Owned case management support services. The U.S. Department of Housing and Urban Development seeks a contractor to provide a FedRAMP compliant commercial web-based Software as a Service subscription to support case management and workflow tracking processes for HUD, its staff, and business partners. The service must be operational, functional for basic business processes listed in the Performance Work Statement, and generally available by the June 20th proposal deadline. The anticipated contract would be for one year with four one-year options, awarded as a hybrid firm fixed price and indefinite delivery indefinite quantity contract for fixed price task orders. Proposals are due no later than 2:00 PM Eastern Time on June 20th, 2022. The solicitation number is 86615622R00009.
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Text version
ATTACHMENT 16 AUTOMATIC EMAIL TYPES
Automatic emails shall be provided to mortgagees when these actions are performed by HUD staff:
1. Once a claim is suspended, an automatic email will be sent to the mortgagees set up to receive Claim emails.
2. Once a claim upload is approved, mortgagees will be notified when their documentation has been accepted.
3. If a claim upload in rejected, mortgagees will be sent an email explaining why their documentation was rejected.
The Provided Business Service’s Inactivate User Reminder
An email will be sent 15 days prior and 1 day prior to users being inactivated from the provided business service because they will not have logged in for 90 days.
Bid Counteroffer Notice Email
Added the following wording to the existing email: “During this period, HUD can and will receive counteroffer bids from all unsuccessful bidders, as well as other bids from first-time bidders. HUD will accept any bid that is at least equal to or greater than the minimum acceptable net offer and presents the highest net to HUD.”
The Provided Business Service’s Inactivate User Reminder
An email will be sent 15 days prior and 1 day prior to users being inactivated from the provided business service because they will not have logged in for 90 days.
Login Expiration Reminders will be sent to a user whose account will expire in the next 5 days if they do not log into the system
Password Expirations
To notify users 5 days before their passwords will expire
This allows users to update their password and keep their account active, making it easier to avoid an inactive account that requires reauthorizing agency access
Quarterly Notice
To remind users to update their company information quarterly
Appraisal Rejections
Emails will be generated when AM rejects an Appraisal submitted by the Appraiser through the Portal
Inspection Rejections
Emails will be generated when AM or FSM rejects an Inspection submitted by the Inspector through the Portal
Work Notification Completion
Emails will be generated to the AM or MCM user who creates the Work Notification when the FSM adds the Completion Date on the Work Notification Screen
File details come from the government source that posted it. Updated .