PWS Attachment 19 - Vendor Performance Reports.pdf
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- Attached to
- REO Case Management Support Services - Solicitation Amendment 00002 Federal contract opportunity
- Solicitation number
- 86615622R00009
About this file
This solicitation document requests proposals for REO case management support services. The U.S. Department of Housing and Urban Development seeks a contractor to provide a FedRAMP compliant commercial web-based SaaS subscription service for REO case management and workflow tracking. The service must be operational and functional for basic business processes by the proposal due date of June 20, 2022. The contract will have a one-year base period from September 1, 2022 through August 31, 2023 including a three-month transition and a nine-month full performance period, with four one-year option periods. The contract will use both firm fixed price and indefinite delivery indefinite quantity line items, with only firm fixed price task orders issued against the IDIQ lines. The applicable NAICS code is 518210 with a small business size standard of $35 million.
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Text version
Attachment 19 Vendor Performance Reports
# Requirement Passing
Threshold
Monthly
Performance
Monthly
Outcome
1 Processing Requests for Extension of Time 95 99.13 PASS
2 Processing Appeal Requests for Extension of Time Denials 95 96.52 PASS
3 Processing Requests for Occupied Conveyance 95 100 PASS
4 Processing Requests for Overallowables 95 96.95 PASS
5 Processing Requests for Reconsideration of Overallowables 95 98.5 PASS
6 Processing Requests to Convey with Surchargeable Damage 95 95.33 PASS
7 Processing Appeals with Surchargeable Damage 95 100 PASS
8 Part A Claim Reviews 95 69.74 FAIL
9 Part B, C, and D Claim Reviews 95 99.42 PASS
10 Hard Edit Reviews 95 80 FAIL
11 Hard Edit Not Resolved, Convey Back to Mortgagee 95 0 FAIL
13 Title Review 95 78.84 FAIL
14 Qualitative 7 -- Qualitative Metric Appeal Process
1. The Contractor shall have five (5) business days after receiving the scorecard report to contact their GTR in writing if they need to appeal their qualitative score. The Contractor must provide documentation to support the appeal.
2. The GTR shall have five (5) business days to respond to the Contractor's concern(s).
3. If the GTR does not agree with the Contractor appeal, the GTR will provide a Notice of Decision to the Contractor along with a justification supporting the decision. The GTR will copy the Contracting Officer on the Notice of Decision.
4. If the Contractor does not agree with the Notice of Decision, the Contractor can submit an appeal to the Contracting Officer within five (5) business days, with a copy to the GTR, for a final determination.
5. The Contracting Officer will provide their decision to the Contractor, with a copy to the GTR, within five (5) business days.
Scorecard Screen
# Requirement Satisfactory
Exceeding
Threshold
Monthly
Performance
Monthly
Outcome
Contract Period to Date
Performance
Contract Period to
Date Outcome
1 Properties are Put Into Ready to Show Condition in a Timely Manner 95 97 35.29 Not Satisfactory 36.4 Not Satisfactory
2 Hud Inspection Report (HPIR) Completed and Submitted Timely 95 97 56.79 Not Satisfactory 46.26 Not Satisfactory
3 Routine Property Inspections and Supporting Documentation are 95 97 96.11 Satisfactory 78.21 Not Satisfactory
Submitted Timely
4 Identified Imminent Health and Safety Hazards are Abated Immediately 95 97 64 Not Satisfactory 38.46 Not Satisfactory
5 Qualitative 7 10 4 Not Satisfactory 4 Not Satisfactory
Monthly Rating: Not Satisfactory Contract Period to
Date Rating:
Not Satisfactory
Monthly Raw Score: 320/500 Contract Period to 300/500
Date Score:
Qualitative Metric Appeal Process
1. The Contractor shall have five (5) business days after receiving the scorecard report to contact their GTR in writing if they need to appeal their qualitative score.
The Contractor must provide documentation to support the appeal.
2. The GTR shall have five (5) business days to respond to the Contractor's concern(s).
3. If the GTR does not agree with the Contractor appeal, the GTR will provide a Notice of Decision to the Contractor along with a justification supporting the decision. The GTR will copy the Contracting Officer on the Notice of Decision.
4. If the Contractor does not agree with the Notice of Decision, the Contractor can submit an appeal to the Contracting Officer within five (5) business days, with a copy to the GTR, for a final determination.
5. The Contracting Officer will provide their decision to the Contractor, with a copy to the GTR, within five (5) business days.
Outcome Point Value* Criteria
Not Satisfactory (Red) 60 Two or more elements are "Not Satisfactory".
Satisfactory (Green) 80 No more than one element is "Not Satisfactory", but
Contractor does not meet "Exceeding" criteria.
Exceeding (Gold) 100 No elements are "Not Satisfactory" and no more than two are "Satisfactory".
*Point values are only used internally by HUD for the purpose of ranking overall performance relative to peers
Scorecard Screen
# Requirement Satisfactory
Exceeding
Threshold
Monthly
Performance
Monthly
Outcome
Contract Period to Date
Performance
Contract Period to
Date Outcome
1 Marketing Strategy Promotes Sales to Actual Owner Occupants 55 65 42.03 Not Satisfactory 52.24 Not Satisfactory
2 Inspections Initial Ready to List and Ready to Close Inspections are 95 98 100 Exceeding 98.59 Exceeding
Completed Accurately and Timely
3 Average Days to Close 45 30 32 Satisfactory 35 Satisfactory
4 Percent of Properties Under Contract 45 51 34.64 Not Satisfactory 38 Not Satisfactory
5 Average Days to List 17 12 13 Satisfactory 13 Satisfactory
6 Average Days on Market 45 29 43 Satisfactory 35 Satisfactory
7 Qualitative 7 10 10 Exceeding 8.8 Satisfactory
Monthly Rating: Not Satisfactory Contract Period to
Date Rating:
Not Satisfactory
Monthly Raw Score: 560/700 Contract Period to 540/700
Date Score:
Qualitative Metric Appeal Process
1. The Contractor shall have five (5) business days after receiving the scorecard report to contact their GTR in writing if they need to appeal their qualitative score.
The Contractor must provide documentation to support the appeal.
2. The GTR shall have five (5) business days to respond to the Contractor's concern(s).
3. If the GTR does not agree with the Contractor appeal, the GTR will provide a Notice of Decision to the Contractor along with a justification supporting the decision. The GTR will copy the Contracting Officer on the Notice of Decision.
4. If the Contractor does not agree with the Notice of Decision, the Contractor can submit an appeal to the Contracting Officer within five (5) business days, with a copy to the GTR, for a final determination.
5. The Contracting Officer will provide their decision to the Contractor, with a copy to the GTR, within five (5) business days.
Outcome Point Value* Criteria
Not Satisfactory (Red) 60 Two or more elements are "Not Satisfactory".
Satisfactory (Green) 80 No more than one element is "Not Satisfactory", but
Contractor does not meet "Exceeding" criteria.
Exceeding (Gold) 100 No elements are "Not Satisfactory" and no more than two are "Satisfactory".
*Point values are only used internally by HUD for the purpose of ranking overall performance relative to peers
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