N6523618R0022 COFS - Pre-Solicitation Conference Presentation.pdf

NIWC LANT is part of the Naval Research & Development Establishment (NR&DE)

Naval Information Warfare Center Atlantic

Corporate Operations Functional Support (COFS) Solicitation N65236-18-R-0022

Pre-Solicitation Conference 25 June 2019

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Agenda

▼ Welcome and Opening Comments ▼ Introduction of Government Team ▼ Contracts Overview ▼ Technical Overview ▼ Draft Evaluation Factors ▼ Collect Questions / Networking Break ▼ Question and Answer Session ▼ Closing Remarks ▼ Adjourn

Introduction and Administrative Notes

▼ This is an Unclassified briefing.

▼ Questions are encouraged…please use the 3x5 cards provided to record all questions. This will help ensure non-attribution and also provide us with accurate minutes of the conference.

▼ We will attempt to answer as many questions as possible during the allotted question and answer period at the end of the conference.

This is not a forum for open discussions.

▼ A written copy of questions and answers (along with copies of the slides and any other info) will be posted on the SPAWAR e- Commerce website (https://e-commerce.sscno.nmci.navy.mil) as soon as possible.

REMINDER: Government’s final position on this requirement will always be in

WRITING

https://e-commerce.sscno.nmci.navy.mil/

Industry Collaboration

▼ Thank you for your feedback on this acquisition to date.

▼ Purpose of this Pre-Solicitation Conference:

Provide Industry insight into NIWC Atlantic’s Corporate

Operations Functional Support and updates that have transpired from the Pre-Acquisition Planning Industry Day.

Provide prospective Offerors an opportunity for networking Allow for dialogue between the Government and Industry via submittal of written questions.

Center Atlantic

Contracts

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Elisha Kidwell NIWC Atlantic

Contract Specialist

Contracting Overview ▼ Contract Type: Indefinite Delivery/Indefinite Quantity (IDIQ)

Single Award Contract (SAC) ▼ Small Business Set-Aside ▼ NAICS: 541611 – Administrative Management and General

Management Consulting Services; Size Standard $15M ▼ Estimated Contract Value: $100M-$250M ▼ Security Level: SECRET ▼ Anticipated RFP Release: 4th Qtr FY19 ▼ Estimated Performance Start Date: 1 September 2020 Estimated Transition Period: 2 August 2020

Contracting Overview (continued) ▼ Period of Performance: Five-Year Ordering Period ▼ Contract CLINs:

Pre-Priced Firm Fixed Price (FFP) FFP (non pre-priced) FFP Level of Effort (LOE) - Surge Cost Plus Fixed Fee (CPFF)

▼ Accounting System Since the scope of this acquisition includes CPFF, Contractors who wish to compete for this acquisition MUST have an adequate accounting system for determining costs applicable to the contract or orders. (FAR 16.301-3)

Contracting Overview (continued)

▼ DFARS 252.204-7008 Compliance with Safeguarding Covered Defense Information Controls (OCT 2016)

▼ DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting (OCT 2016) Requires Contractors/Subcontractor to implement NIST SP 800-

171.

▼ DFARS 252.239-7001 Information Assurance Contractor

Training and Certification (Jan 2008) Requires Contractor personnel performing IA functions to meet the IA training, certification, and tracking requirements cited in DoD 8570.01-M (and planned update in DoD 8140) prior to accessing DoD information systems).

CLIN Overview

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Contract Type CLIN(s) Pricing Info PWS References

PRE-

PRICED

FFP

0001-0006;

0008-0021 Priced per month

PWS Para(s): 3.1.1, 3.2.1 - 3.2.7, 3.2.9 - 3.2.10,

3.3.1 - 3.3.3, 3.3.5, 3.3.9 - 3.3.10, 3.5.4, 3.5.6 - 3.5.12, 3.5.10 - 3.5.12, 3.5.14 - 3.5.17, 3.6.1, 3.6.3, 3.7.1

0007 Priced per event (3 weeks in duration, qty of 5) PWS Para: 3.3.4 0022 Priced per event (12) PWS Para: 3.5.13 0026 Transitional Support (30 days in duration) PWS Para: 3.1.6

Pre-priced CLINs will be used for the requirements within the cited PWS paragraphs (found in Sec B). The pricing shall be at the frequency identified in Sec B. All pre-priced CLIN amounts shall be inclusive of fully burdened labor rates (to include profit).

CPFF

0023 Ceiling: $3M PWS Para(s): 3.9.1 - 3.9.3 Cost-Plus-Fixed-Fee (CPFF) CLIN will be used for additional requirements within cited PWS Paragraphs that are not pre-priced (found in Sec B). The labor categories have been identified on the "CLIN 0023 Rates" tab of this Pricing Model. The estimated ceiling amount for this CPFF CLIN pricing is $3M (inclusive of the Base Year + 4 Option Years).

FFP (non pre-priced)

0024 Ceiling: $53M PWS Para(s): 3.2.8, 3.2.11 - 3.2.17, 3.3.6 - 3.3.8, 3.4, 3.5.1 - 3.5.3, 3.5.5, 3.6.2, 3.6.4 - 3.6.8, 3.7.2 - 3.7.5, 3.8.1, 3.8.2 (Reference Exhibit A)

Firm Fixed Price (FFP) CLIN will be used for additional requirements within the cited PWS paragraphs that are not pre-priced (found in Sec. B). The estimated ceiling for this FFP is $53M. Task Order pricing shall utilize the fully burdened rates identified in Exhibit A (Base + 4 Options) of the contract.

FFP LOE

0025 17,400 Hours PWS Para(s): 3.2.1 - 3.2.7, 3.2.9, 3.2.10, 3.3.1 - 3.3.5, 3.3.9, 3.3.10, 3.5.4 - 3.5.7

Firm Fixed Price (FFP) Level of Effort (LOE) will be used for surge support requirements within the cited PWS paragraphs (found in Sec B). FFP LOE pricing shall include only one (1) fully-burdened rate (inclusive of the actual labor rate, burdens, and profit) per year to support the stated LOE provided by the Government (in Sec B).

Pre-Priced FFP Approximately 49% of the Effort

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

CLIN DESCRIPTION QTY U/M

0001 TASK ORDER MANAGEMENT PRICED CLIN 12 MONTH

0002 NEW ACCOUNTS PRICED CLIN 12 MONTH

0003 SECURITY/SAFETY PRICED CLIN 12 MONTH

0004 CYBERSECURITY OPS PRICED CLIN 12 MONTH

0005 CYBERSECURITY WORKFORCE (CSWF) PROGRAM PRICED CLIN 12 MONTH

0006 GENERAL ISSM INCIDENT SUPPORT PRICED CLIN 12 MONTH

0007 MAJOR INCIDENT RESPONSE PRICED CLIN (3 Weeks - 5 x Year) 5 EVENT

0008 KNOWLEDGE MANAGEMENT SUPPORT SERVICES PRICED CLIN 12 MONTH

0009 IT APPROVALS/DADMS PRICED CLIN 12 MONTH

0010 ADMIN/COMMAND DIRECTIVES 12 MONTH

0011 MAIL SERVICES PRICED CLIN 12 MONTH

0012 SWITCHBOARD/MESSAGE CENTER PRICED CLIN 12 MONTH

0013 RECORDS MANAGEMENT PRICED CLIN 12 MONTH

0014 CONSUMABLES PRICED CLIN 12 MONTH

0015 MINOR PROPERTY PRICED CLIN 12 MONTH

0016 VEHICLE CONTROL PRICED CLIN 12 MONTH

0017 TRAVEL SYSTEMS PRICED CLIN 12 MONTH

0018 MILITARY AFFAIRS SUPPORT SERVICES PRICED CLIN 12 MONTH

0019 TRAINING ADMININISTRATIVE SERVICES PRICED CLIN 12 MONTH

0020 CONTRACT ADMINISTRATIVE SUPPORT PRICED CLIN 12 MONTH

0021 BULK MAIL EQUIPMENT PRICED CLIN (ODC) 12 MONTH

0022 AA - SHRED PRICED CLIN (ODC) - CHARLESTON 12 EVENT

0022 AB - SHRED PRICED CLIN (ODC) - HAMPTON ROADS 12 EVENT

0026 TRANSITIONAL SUPPORT 1 MONTH

11Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

▼ Large Facilities SMPs ▼ Space Inspections ▼ Material Storage ▼ Field Site Surveys Facilities ▼ Field Site Surveys Space ▼ Facilities Service Desk ▼ NMCI/Telecom ▼ Naval Video Service ▼ Strategic Communications ▼ Conference and Meeting ▼ Marketing and Graphic Design ▼ Project Admin ▼ Awards Program

▼ Training Services ▼ Personnel Management ▼ Classification Training ▼ Human Resources ▼ Manpower Management ▼ Contract Analysis ▼ Contract Financial Reconciliation ▼ Contract Policy Validation ▼ Contract Metrics ▼ Corporate Analytics ▼ Data Analytics Projects

FFP (Non Pre-Priced)

Surge Support in Time Sensitive Areas:

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

▼ Personnel Security ▼ Physical Security ▼ Visitor Access Control ▼ Fire and Life Safety ▼ Environmental Management ▼ Cybersecurity Operations and

Customer Support ▼ Cybersecurity Workforce Program

▼ General ISSM Incident Response ▼ Major Incident Response ▼ Knowledge Management (KM) ▼ IT Approval

▼ DADMS/IT

▼ Administrative ▼ Site Specific Administrative Support

FFP Level of Effort (LOE) - Surge

▼ CIO Support ▼ Analysis, Modeling, Improvement and Implementation ▼ Business Process

CPFF

Center Atlantic Technical Overview

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Mr. David Monahan

Head of Corporate Operations

Scope

▼ The scope and focus is on those Corporate functions that support day-to-day operations and are critical to NIWC Atlantic's mission success.

▼ Functions include: Force Management, Personnel and Physical Security, Cybersecurity, Communications, Business Intelligence, Facilities, Safety and Administrative Management.

Support Overview

▼ This effort will support operational functions and responsibilities primarily within the Corporate Operations Competency and seeks to align selective supporting services to gain efficiencies in processes, expedience to capabilities and FIAR compliance support to achieve the Command’s primary goal of Integrated Product Team (IPT) success.

▼ The Command is seeking a single contractor to apply a holistic approach to managing support to the functions outlined with the intent to rapidly make assets and resources available to support critical functions.

▼ The expectation is the one contractor can readily identify and improve process efficiencies with a flexible workforce.

17Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Pre-Priced CLINs Approximately 49% of the Effort (includes FFP LOE surge CLIN)

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

0001 TASK ORDER MANAGEMENT PRICED CLIN

In accordance with PWS paragraphs 3.1.1

0002 NEW ACCOUNTS PRICED CLIN

In accordance with PWS paragraphs 3.2.1

0003 SECURITY/SAFETY PRICED CLIN

In accordance with PWS paragraphs 3.2.2-7, 3.2.9-10

0004 CYBERSECURITY OPS PRICED CLIN

In accordance with PWS paragraph 3.3.1

0005 CSWF PROGRAM PRICED CLIN

In accordance with PWS paragraph 3.3.2

0006 GENERAL ISSM INCIDENT SUPPORT PRICED CLIN

In accordance with PWS paragraph 3.3.3

0007 MAJOR INCIDENT RESPONSE PRICED CLIN

In accordance with PWS paragraph 3.3.4

0008 KNOWLEDGE MANAGEMENT PRICED CLIN

In accordance with PWS paragraph 3.3.5

0009 IT APPROVALS/DADMS PRICED CLIN

In accordance with PWS paragraph 3.3.9-10

0010 ADMIN/COMMAND DIRECTIVES

In accordance with PWS paragraph 3.5.4-7

0011 MAIL SERVICES PRICED CLIN

In accordance with PWS paragraph 3.5.8

0012 SWITCHBOARD/MESSAGE CENTER PRICED CLIN

In accordance with PWS paragraph 3.5.10-3.5.11

0013 RECORDS MANAGEMENT PRICED CLIN

In accordance with PWS paragraph 3.5.12

0014 CONSUMABLES PRICED CLIN

In accordance with PWS paragraph 3.5.14

0015 MINOR PROPERTY PRICED CLIN

In accordance with PWS paragraph 3.5.15

0016 VEHICLE CONTROL PRICED CLIN

In accordance with PWS paragraph 3.5.16

0017 TRAVEL SYSTEMS PRICED CLIN

In accordance with PWS paragraph 3.5.17

0018 MILITARY AFFAIRS PRICED CLIN

In accordance with PWS paragraph 3.6.1

0019 TRAINING ADMIN PRICED CLIN

In accordance with PWS paragraph 3.6.3

0020 CONTRACT ADMIN PRICED CLIN

In accordance with PWS paragraphs 3.7.1

0021 BULK MAIL EQUIPMENT PRICED CLIN

In accordance with PWS paragraphs 3.5.9

0022 SHRED PRICED CLIN

In accordance with PWS paragraphs 3.5.13

* FFP LOE (Surge) Support identified in Red Font

0026 TRANSITIONAL SUPPORT CLIN

In accordance with PWS paragraphs 3.1.6

Pre-Priced FFP Task Breakdown (Sample)

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

3.2.1 New Accounts Support Services

The contractor shall assist in the workflow associated with the Information Technology Service Management (ITSM) system processing check-in/check-out (CICO) and move/add/change actions.

• Clearance Level: Favorable Determination eligibility.

• Place of performance: NIWC Atlantic, Charleston, SC.

Task Paragraph and Title

Task Security Clearance level and Location (may include CSWF Designation)

Task Performance Objective

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

3.2.1.1 Tasking – The contractor shall provide the following support:

(a) Process tickets, investigate anomalies, enter data and work with customers to resolve each ticket within the ITSM queue.

(b) Review all incoming requests in the ITSM system, to ensure accuracy and compliance to established policies and business rules.

(c) Assist in developing and maintaining desk guides for all Accounts Management services.

(d) Answer phone calls, assist customers with all Accounts Management services and respond to voice mail messages for personal and group lines.

(e) Develop and monitor metric reports (CDRL A002) that identify process delays and subsequent problem solving (e.g. identifying problems with tickets, facilitating ticket processing or closure) using the ITSM systems business analytics, Navy ERP and HEAT. Assist the Government Lead in processing existing daily, weekly, monthly and annual reporting. Reports shall track times to close and bring attention to requests that have issues and address concerns regarding the CICO process as they are presented.

(f) Assist customers with entering requests in the ITSM request system, resolving problems with NIWC accounts and Public Key Infrastructure (PKI) certificate registration issues.

(g) Maintain the Command Operating Guide (COG) pages for the CICO, NIWC Atlantic and Navy ERP accounts processes. Current pages include Check-in, Checkout and Move Add Change;

Contractor Check-in, Contractor Checkout, Navy ERP Access Enforcer – NIWC Atlantic; Public Key Infrastructure (PKI) Certificate Registration; and the Contractor Check-in public web page. Assist with the creation and maintenance of new pages as needed.

(h) Create, modify and terminate NIWC Atlantic accounts in LDAP (Lightweight Directory Access Protocol) for the Research, Development Technology and Evaluation (RDT&E) network in response to tickets, reports and e-mails. This task requires Cybersecurity Workforce (CSWF) designation Information Assurance Technician (IAT) Level 1.

(i) Assist with testing and problem solving during implementation of any new CICO processing system and develop reports to identify process delays and subsequent problem solving.

Related Task Information

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Performance Standards are required to be completed in support of each task.

They must be measured and reported (via CDRL) to the COR/Government Leads on a monthly basis.

3.2.1.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff the desk with a minimum of two personnel on business days from 0700 to 1600.

(b) ITSM system ticket data shall be completed with 100% accuracy.

(c) Request approvals shall be completed within two business days of receipt.

(d) Requests for NIWC Atlantic accounts shall be completed and closed within two business days from the request activation date.

(e) Account creations and modification shall be accomplished with 100% accuracy.

(f) Requests for Navy ERP accounts shall be submitted in Access Enforcer within three business days of the request activation date and/or Personnel Number (PERNR) creation.

(g) Provide a daily report tracking que levels.

(h) Provide a weekly report tracking number of requests received by job type submitted in ITSM and access enforce request submitted in Navy ERP.

(i) Provide a monthly report tracking number of requests received by job type submitted in ITSM, access enforce requests submitted in Navy ERP, that includes the number of heat tickets processed, number of Navy ERP/ITSM tickets opened and closed monthly.

(j) Provide ad-hoc request report for ITSM data within three business days of receipt.

(g) Perform this task in accordance with NIWC Atlantic Check-in, Checkout and Move, Add, Change https://wiki.spawar.navy.mil/confluence/display/SSCACOG/Check-in%2C+Check-out+and+Move+Add+Change , NIWC Atlantic Process to Request Accounts for contractors in Navy ERP or for access to Navy ERP Data in a NIWC Atlantic Business System 80000-PRCD-00013-R-v1.0.

Attachment 1 – Historical Information Sample

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

PROVIDED FOR INFORMATION ONLY – NOT TO BE USED AS A BASIS FOR ESITMATE

3.2.1 New Accounts Support Services - CLIN 0002

The contractor shall assist in the workflow associated with the Information Technology Service Management (ITSM) system processing check-in/check-out (CICO) and move/add/change actions.

Contractor personnel supporting this task will require a Favorable Determination eligibility. Place of performance will be at NIWC Atlantic, Charleston, SC.

• This task annually supports approximately 13,340 ITSM requests, 2,860 government applications, and 10,470 contractor applications.

• This task has historically been supported with 6 FTEs.

3.2.3 Physical Security Support Services - CLIN 0003

The contractor shall assist in physical security inspections, Random Antiterrorism Measures (RAMs), key and lock issue, receipt and support. in accordance. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC and St. Julien’s Creek, VA.

• This task annually supports approximately 30 security surveys, 90 RAMs, 1,250 security inspections, and 300 alarm tests.

• This task has historically been supported with 1 FTE in Charleston and 1 FTE in St. Julien’s Creek.

Center Atlantic

Draft Evaluation Factors

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Elisha Kidwell

Contract Specialist

Draft Evaluation Factors

▼ Factor A: Technical Capability ▼ Factor B: Management and Staffing Plan ▼ Factor C: Personnel Qualification (Project Manager) ▼ Factor D: Past Performance ▼ Factor E: Cost/Price

Basis for Award and Relative Importance of Factors

▼ “Best Value” utilizing tradeoff source selection process among cost and non-cost factors

▼ Factor B (Management and Staffing Plan) is significantly more important than Factor A (Technical Capability), when combined, is more important than Factor E (Cost/Price)

▼ Factor C (Personnel Qualification (Project Manager)) and Factor D (Past Performance) will not be included in any tradeoff analysis, but must be rated “Acceptable” for a proposal to be eligible for award A proposal that receives an “Unacceptable” rating in any non-cost factor or subfactor will result in the entire proposal being determined “Unacceptable” and ineligible for award.

▼ Factor A: Technical Capability Subfactor A1: Command Information Technology (IT) Support (PWS

Paragraph 3.3) Subfactor A2: Video/Teleconference (VTC) Operations Support (PWS

Paragraph 3.4) Subfactor A3: Security, Safety, and Facilities Operations Support (PWS

Paragraph 3.2) Subfactor A4: Command Organizational Support Services (PWS

Paragraph 3.5) The order of relative importance for the subfactors in Factor A is established as follows:

(1) Subfactor A1 and Subfactor A2 are of equal importance.

(2) Subfactor A3 and Subfactor A4 are of equal importance.

(3) Subfactors A1 and A2 are more important than Subfactors A3 and A4.

▼ Factor B: Management and Staffing Plan Subfactor B1: Task Order Management Capability (PWS Paragraph

3.1.1) Subfactor B2: Task Order Management Approach (PWS Paragraph

(3.1.1.2) Subfactor B3: Staffing Plan The order of relative importance for the subfactors in Factor A is established as follows:

(1) Subfactor B1 is more important than Subfactor B2.

(2) Subfactor B1 is more important than Subfactor B3.

(3) Subfactor B2 and Subfactor B3 are of equal importance.

Factor A (Technical Capability) and B (Management and Staffing Plan) will be evaluated using the following adjectival rating:

Color Rating Adjectival Rating Description

Blue Outstanding Proposal indicates an exceptional approach and understanding of the requirements and contains multiple strengths, and risk of unsuccessful performance is low.

Purple Good Proposal indicates a thorough approach and understanding of the requirements and contains at least one strength, and risk of unsuccessful performance is low to moderate.

Green Acceptable Proposal meets requirements and indicates an adequate approach and understanding of the requirements and risk of unsuccessful performance is no worse than moderate.

Yellow Marginal Proposal has not demonstrated an adequate approach and understanding of the requirements, and/or risk of unsuccessful performance is high

Red Unacceptable Proposal does not meet requirements of the solicitation, and thus, contains one or more deficiencies, and/or risk of unsuccessful performance is unacceptable. Proposal is un-awardable.

▼ Factor C: Personnel Qualification (1 résumé – Project Manager) The person proposed for this position must meet the minimum qualifications for a Project Manager labor category as specified in the Personnel Qualification requirements under Section C of the RFP to receive a rating of “Acceptable” for Factor C.

Do not submit more than one résumé for the Project Manager as identified in Solicitation Section L.

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Factor C (Personnel Qualification – 1 résumé (Project Manager)) will be evaluated on an Acceptable/Unacceptable basis.

Adjectival Rating Description

Acceptable Proposal meets the requirements of the solicitation.

Unacceptable Proposal does not meet the requirements of the solicitation.

▼ Factor D: Past Performance The Government will assess the offeror’s past performance in the following areas:

1. Quality

2. Schedule

3. Cost Control

4. Management

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019)

Factor D (Past Performance) will be evaluated on an Acceptable/Unacceptable basis.

Adjectival Rating Description

Acceptable Based on the offeror’s performance record, the Government has a reasonable expectation that the offeror will successfully perform the required effort, or the offeror’s performance record is unknown.

Unacceptable Based on the offeror’s performance record, the Government does not have a reasonable expectation that the offeror will be able to successfully perform the required effort.

Wrap-up

▼ Please submit all questions on the 3x5 index cards provided during check-in. Additional 3x5 index cards are also available on each table.

▼ After the networking break, the Government will provide a response to the questions.

Reminder: This is not a forum for open discussion; all questions must be submitted in writing. Formal responses will be posted on e-Commerce

Networking Break

Question & Answer Session

Closing Remarks

▼ The Government’s official position will always be provided in writing for this solicitation. Please read the final posted solicitation carefully.

▼ All questions and responses (along with this presentation) will be posted to the SPAWAR e-Commerce website for solicitation N65236-18-R-0022 at: https://e-commerce.sscno.nmci.navy.mil.

▼ Point of contact for all questions should be submitted via email to elisha.h.kidwell1@navy.mil.

▼ It is possible that information presented both here today and in the draft documents currently posted will change. Updates will be reflected in the FINAL solicitation.

▼ Draft documents currently posted: Draft PWS, Draft Section B, Draft Pricing Model, and Draft Evaluation Factors.

Distribution Statement A: Approved for public release, distribution is unlimited (25 June 2019) https://e-commerce.sscno.nmci.navy.mil/ mailto:Jessica.Stogner@navy.mil