N65236-18-R-0022 COFS PRESOLICITATION DRAFT PWS.pdf

N65236-18-R-0022 Corporate Operations Functional Support (COFS)

DRAFT PWS

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PERFORMANCE WORK STATEMENT

Work under this performance-based contract will be performed in accordance with the following description/ specifications/ statement of work (SOW) which herein will be referred to as Performance Work Statement (PWS):

SHORT TITLE: COMMAND OPERATIONS FUNCTIONAL SUPPORT

1.0 PURPOSE

1.1 SCOPE

The purpose of the effort is to provide services to support Naval Information Warfare Center (NIWC) Atlantic operations functional areas with responsibilities to sustain mission capabilities. The scope and focus is on those Command functions that support day-to-day operations that are critical to NIWC Atlantic's mission success. Functions include: Force Management, Personnel and Physical Security, Cybersecurity, Communications, Business Analytics, Facilities, Safety, Administrative Management and Contracts Administration.

NOTE: Website and e-mail addresses referenced throughout the PWS and Contract Data Requirements List (CDRL) forms are subject to change. For any website and e-mail address not working during time of performance, the contractor shall contact the Contracting Officer’s Representative (COR) or Contracting Officer for latest website and e-mail address. An incorrect website or e-mail address does not alleviate a contractor from required reporting or access requirements.

1.1.1 Multiple Funding

This contract is funded with multiple appropriations as delineated on specified contract line item numbers (CLINs). The applicable PWS task(s) associated with each funding CLIN is outlined in Section B and Section G. This contract will allow multiple appropriation on a single task order;

funding requirements will be specified at task order level.

1.2 BACKGROUND

This effort supports operational functions and responsibilities primarily within the Corporate Operations Competency and seeks to align selective supporting services to gain efficiencies in processes, expedience to capabilities and Financial Improvement and Audit Readiness (FIAR) compliance support to achieve the Command’s primary goal of Integrated Product Team (IPT) success. The contractor shall apply a holistic approach to managing the support to the functions outlined in this PWS with the intent to rapidly make assets and resources available to supported functions. The expectation is for the contractor to readily identify and improve process efficiencies with a flexible workforce.

2.0 PLACE(S) OF PERFORMANCE

2.1 GOVERNMENT FACILITIES

The Government will provide facilities (i.e., office space, computer hardware/software, or lab space) to those labor categories that would otherwise adversely affect the work performance if they were not available on-site. Labor categories and Government location of those personnel with supplied Government facilities will be identified at the task order level. Contractor personnel assigned space within Government facilities shall provide support in accordance with the following requirements.

2.1.1 Training Requirements

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Contractor personnel working full-time or partially at a Government facility shall complete all applicable mandatory training requirements as specified under Security Training, PWS Para 8.0.

2.1.2 Alternate work locations from Government facilities

The ability to provide support from an alternate location versus from a Government facility is dependent on the support requirement, the contractor employee, and the contractor’s employment policy. The decision to allow work to be performed at an alternate work location will be specified at the subtask or task order level. If allowed on task, a contractor employee may work at an alternate location if their company has defined minimum criteria consisting of secure connectivity access and an established signed agreement between the company and employee. The contractor shall provide a copy of the agreement to the applicable COR for the contract files. The Government reserves the right to disallow any billable hours by contractor employees working at an alternative work location.

2.1.3 Inability to access Government facilities

The contractor, in agreement with the COR, shall make alternative work arrangements if access to the assigned Government facility/building is restricted due to safety/security exercise, an Executive Order, or an administrative leave determination applying to the local activity (e.g., inclement weather). The contractor shall adjust work schedule, work at an alternate location, or if alternate work arrangements cannot be accommodated, the contractor shall notify the COR of the inability to access the assigned facility prior to charging their time to the contract as direct cost provided such charges are consistent with the contractor’s accounting practices. The ability to work at an alternate location may not be an option for some support positions.

2.1.4 Exercise Support

While working in Government facilities, contractor personnel may be required to participate in safety, security, and operational exercises (possibly two per year). Applicable contractor personnel shall support and participate in the exercise which may include role-playing, and reacting to exercise injects based on the situation or exercise objectives.

2.2 CONTRACTOR FACILITIES

A significant portion of work issued under this contract requires close liaison with the Government.

The contractor shall be prepared to establish a local facility within a thirty (30)-mile radius of NIWC Atlantic. Close proximity allows for regular Government interaction and monitoring of contract requirements. The contractor’s facility is not necessarily for the exclusive use of this contract and can be utilized on a shared basis. The contractor shall meet all facility location requirements within 30 days after contract award.

3.0 PERFORMANCE REQUIREMENTS

The following paragraphs list all required non-personal services tasks that will be required throughout the contract. The contractor shall provide necessary resources with knowledge and experience as cited in the personal qualification clause to support the listed tasks. Contractors shall perform requirements in accordance with Federal Acquisition Regulation (FAR) and/or Defense Federal Acquisition Regulation Supplement (DFARS) which do not include performance of inherently governmental functions. The contractor shall complete all required tasks while controlling and tracking performance and goals in terms of costs, schedules, and resources.

3.1 GENERAL OPERATIONS SUPPORT

3.1.1 Task Order Management

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The contractor shall manage task orders using a holistic approach that encompasses Command Operations functions and provides efficient, effective services and support. Contractor personnel supporting this task will require SECRET eligibility and access.

3.1.1.1 The contractor shall provide an on-site, single point of contact, project manager at the Government main site at NIWC Atlantic, Charleston, SC. The designated contractor project manager shall ensure that NIWC Atlantic requirements are met within the allocated resources of the awarded task orders, while properly balancing cost, schedule, and technical performance. At a minimum, the project manager shall manage daily administration operations; develop detailed work plans and schedules; assign staff responsibilities and supervise all staff efforts; utilize, control and redirect available resources as necessary to complete tasks in accordance with scheduled milestones and budgetary constraints; perform quality checks of all work products and interact continually with Government Contracting Officer’s Representative (COR) and any designated Government representatives; discuss and actively mitigate concerns; and ensure total customer product/service satisfaction. Due to the dynamic nature of the requirements, the contractor shall allow for +/- 5% flexible staffing support for each identified task. For those reallocation situations, the project manager shall reallocate personnel quantities with the necessary Knowledge, Skills and Abilities (KSAs) to align with the fluctuating work tempo that will ensure adequate support coverage and all baseline contract requirements are met.

3.1.1.2 Contractor shall monitor and analyze performance standards for all tasks (as identified in the PWS) and provide a monthly briefing and submit a management report (CDRL A001) to the COR. The briefing shall include metrics that measure performance standards and recommendations for corrective actions when performance standards are not met. The contractor shall continuously assess performance and provide recommendations for linking Corporate Operations functional capabilities with organizational demands to enable proactive and efficient management of contracted resources. The contractor shall address all CDRLs, due dates, and schedule of delivery. The contractor shall use performance metrics to validate demand for optional Full Time Equivalent (FTE) personnel.

3.1.1.3 Surge Support – Surge requirements are based on an influx in personnel hiring, changes to applications and processes, and implementation of new regulatory requirements or other situations identified by the Government. These requirements cannot be planned and require immediate support in as little as 5 days to prevent mission impact.

3.1.2 Work Schedule

The contractor shall provide support services corresponding to NIWC Atlantic normal operating work week and operating hours unless otherwise specified. The contractor shall consider a work week as Monday through Friday with normal business hours occurring 0730-1600 local standard time (LST) (dependent on time zone of the NIWC Atlantic office location where support is being provided) which includes a 30-minute lunch. The contractor shall regard one business day as a minimum of 8 hours and one work week as a minimum of 40 hours. To ensure adequate support coverage, the contractor shall obtain COR concurrence for all personnel work schedules. Any deviation to the work schedule will be specified within the subtask or at the task order level.

3.1.2.1 Holidays – Pursuant to Federal law (5 U.S.C. 6103), the Government observes 10 public holidays per year. For planning purposes, contractors shall treat these holidays as Government non-work days unless other arrangements have been made.

Name of Holiday Time of Observance New Year’s Day 1 January Martin Luther King Jr. Day Third Monday in January President's Day Third Monday in February

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Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran's Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December If any of the listed holidays occur on a Saturday or a Sunday, then such holiday shall be observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).

3.1.2.2 Lunch Breaks – Contractor personnel whose work schedule exceeds 6 hours a day shall take a daily 30-minute, nonpaid, lunch break that is normally scheduled between 1100 to 1300 hours LST, unless workload, as determined by the employee's supervisor, does not permit a regular scheduled lunch break. Contractors that take lunch breaks in excess of 30 minutes shall inform the COR and verify no negative impact to support will occur. Contractors shall extend the workday by the amount of time the employee ‘s lunch break exceeded or no longer charge time to contract/task.

Lunch breaks shall not be taken at the end of the workday to allow an employee to leave early without taking leave, and lunch breaks shall not be taken at the beginning of the workday to allow an employee to arrive late without taking leave. Depending on the support requirement, lunch time should be staggered so no operational support office is without resource support during normal business hours. Actual lunch time must be in concurrence with the COR.

3.1.2.3 Extended Work Week – Due to operational requirements, schedules, and the availability of required resources and/or downtime of those resources, extended work week (EWW) may be required for professional (i.e., salaried) employees. EWW is allowable in accordance with the identified labor categories and estimated labor hours specified in the request for proposal. Prior to EWW being worked, the contractor shall obtain COR concurrence for the specific hours per labor category and applicable dates.

3.1.2.4 Overtime Hours – Work under this contract will be performed during normal working hours when practical. However, due to operational requirements, schedules, and the availability of required resources and/or downtime of those resources, overtime (OT) will be allowed for Service Contract Labor Standards (SCLS) labor categories. OT allowances are in accordance with the identified labor categories and estimated labor hours specified in the request for proposal. Prior to OT hours being worked, the contractor shall obtain COR concurrence for the specific hours per labor category and applicable dates. Specifically, the contractor shall not exceed the estimated OT allowable hours as identified at time of contract award.

3.1.3 Position-related Training and/or Certifications

Contractor personnel shall meet task specific training requirements in additional to the minimum educational and training requirements as specified in each labor category under the minimum personnel qualifications.

3.1.3.1 The contractor shall be responsible for providing personnel with all commercially available training required to maintain task-related technical proficiency and certifications.

3.1.3.2 Mandatory training based on the Government access requirements are specified under PWS Para 8.2. All attendance or online training shall be coordinated through the COR and notice of completion (i.e., training certification) sent to the contractor program manager and Facility Security Officer (FSO), if applicable.

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3.1.3.3 For unique circumstances as specified at the task order level, contractor employee will be provided training which is considered an allowable expense on the contract/task. If the contractor employee does not remain on contract/task for a 1-year period following the training, the contractor shall reimburse/credit the Government one hundred percent of the training including any related travel expenses unless the position is filled with a contractor employee who has already received equivalent training. This reimbursement/credit to the Government shall not apply to situations due to Government directed downsizing of the requirement or non-execution of an option year.

3.1.4 Information Systems and Technologies

NIWC Atlantic uses various information systems and technologies to support tasks in Section 3.0 of this PWS. The Government’s Information Systems and technologies will be periodically updated and/or renewed during the life of this contract. The contractor shall support all identified information systems and technologies (e.g., Information Technology Service Management system, Video Tele- Conferencing systems, etc.) or any subsequent information systems and technologies as they emerge.

3.1.5 Vehicles and Transportation

The contractor shall provide all vehicles and transportation required to perform the tasks outlined in the PWS. The contractor shall not use Government vehicles in the performance of any task related to this award.

3.1.6 Transition Periods

To minimize loss in productivity and to mitigate negative impact of on-going support services when a new contractor is introduced, the contractor shall provide support during the transition-in and transition-out periods. After contract and task order award (transition-in), the contractor shall work with the exiting contractor and become familiar with performance requirements in order to commence full performance of services before the out-going contractor’s period of performance ends. Prior to the completion of the contract/ task order (transition-out), the contractor shall work with any new contractor personnel to ensure continuous support between contracts.

3.2 SECURITY, SAFETY & FACILITIES OPERATIONS SUPPORT

3.2.1 New Accounts Support Services

The contractor shall assist in the workflow associated with the Information Technology Service Management (ITSM) system processing check-in/check-out (CICO) and move/add/change actions.

Contractor personnel supporting this task will require a Favorable Determination eligibility. Place of performance will be at NIWC Atlantic, Charleston, SC. Historical information of the annual support provided is identified in Attachment 1.

3.2.1.1 Tasking – The contractor shall provide the following support:

(a) Process tickets, investigate anomalies, enter data and work with customers to resolve each ticket within the ITSM queue.

(b) Review all incoming requests in the ITSM system, to ensure accuracy and compliance to established policies and business rules.

(c) Develop and monitor metric reports (CDRL A002) using the information systems (e.g. ITSM systems business analytics, Navy ERP,HEAT, or equivalent) that identify process delays and subsequent problem solving (e.g. identifying problems with tickets, facilitating ticket processing or closure). Reports should track times to close and bring attention to requests that have issues. Reports that will address concerns regarding the CICO process as they are presented. Assist the Government Lead in processing existing Daily, Weekly, Monthly and Annual reporting.

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(d) Answer phone calls and assist customers with all Accounts Management services and respond to voice mail messages for personal and group lines.

(e) Create, modify and terminate NIWC Atlantic accounts in LDAP (Lightweight Directory Access Protocol) for the Research, Development Technology and Evaluation (RDT&E) network in response to tickets, reports and e-mails. This task requires Cybersecurity Workforce (CSWF) designation Information Assurance Technician (IAT) Level 1.

(f) Assist customers with entering requests in the ITSM request system, resolving problems with NIWC accounts and Public Key Infrastructure (PKI) certificate registration issues.

(g) Maintain the Command Operating Guide (COG) pages for the CICO, NIWC Atlantic and Navy ERP accounts processes. Current pages include: Check-in, Check-out and Move Add Change;

Contractor Check-in, Contractor Check-out, Navy ERP Access Enforcer – NIWC Atlantic; Public Key Infrastructure (PKI) certificate registration; and the Contractor Check-in public web page. Assist with the creation and maintenance of new pages as needed.

(h) Assist in developing and maintaining desk guides for all Accounts Management services.

(i) Assist with testing and problem solving during implementation of any new CICO processing system and develop reports to identify process delays and subsequent problem solving.

3.2.1.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff the desk with a minimum of 2 personnel on business days from 0700 to 1600.

(b) ITSM system ticket data shall be completed with 100% accuracy.

(c) Request approvals shall be completed within 2 business day of receipt.

(d) Requests for NIWC Atlantic accounts shall be completed and closed within 2 business days from the request activation date.

(e) Account creations and modification shall be accomplished with 100% accuracy.

(f) Requests for Navy ERP accounts shall be submitted in Access Enforcer within 3 business days of the request activation date and/or Personnel Number (PERNR) creation.

(g) Provide a daily report tracking que levels.

(h) Provide a weekly report tracking number of requests received by job type submitted in ITSM and access enforce request submitted in Navy ERP.

(i) Provide a monthly report tracking number of requests received by job type submitted in ITSM and access enforce request submitted in Navy ERP plus the number of heat tickets processed, number of Navy ERP, ITSM tickets opened and closed monthly.

(j) Provide ad-hoc request report for ITSM data within 3 business days of receipt.

(g) Perform this task in accordance with NIWC Atlantic Check-in, Check-out and Move, Add, Change https://wiki.spawar.navy.mil/confluence/display/SSCACOG/Check-in%2C+Check-out+and+Move+Add+Change , NIWC Atlantic Process to Request Accounts for contractors in Navy https://wiki.spawar.navy.mil/confluence/display/SSCACOG/Check-in%2C+Check-out+and+Move+Add+Change https://wiki.spawar.navy.mil/confluence/display/SSCACOG/Check-in%2C+Check-out+and+Move+Add+Change

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ERP or for access to Navy ERP Data in a NIWC Atlantic Business System 80000-PRCD-00013-R-v1.0.

3.2.2 Personnel Security Support Services

The contractor shall assist in initial and periodic background investigations, support the command’s CICO and System Authorization Access Request Navy (SAAR-N) process. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC. This task annually supports approximately 680 new employee in-processing, 13,690 PERSEC (Personnel Security) records processed, 650 clearances initiated, 870 clearances reviewed, 290 contractor clearances initiated, 300 contractor clearances reviewed, and 7,260 SAAR-N verifications.

3.2.2.1 Tasking – The contractor shall provide the following support:

(a) Ensure that all personnel who handle classified information or assigned to sensitive duties are appropriately cleared and that requests for personnel security investigations are properly prepared, submitted, recorded, and monitored.

(b) Assist in coordinating the NIWC Atlantic program for continuous evaluation of eligibility for access to information systems, classified information and assignments to sensitive duties.

3.2.2.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff this support from 0700 to 1600 on business days.

(b) Electronic Questionnaires for Investigations Processing (e-QIP) and SAAR-N submissions are complete and accurate without rejection for the investigating agency.

(c) SAAR-N’s shall be processed and signed within 2 business days from the submission date.

(d) eQiP submission responses for initial and periodic investigations are submitted within 10 business days of the request.

(e) Perform this task in accordance with SECNAV-M 5510.36 - Information Security Program Manual and current NIWC processes.

3.2.3 Physical Security Support Services

The contractor shall assist in physical security inspections, Random Antiterrorism Measures (RAMs), key and lock issue, receipt and support. in accordance. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC and St. Julien’s Creek, VA. This task annually supports approximately 30 security surveys, 90 RAMs, 1,250 security inspections, and 300 alarm tests.

3.2.3.1 Tasking – The contractor shall provide the following support:

(a) Review daily RAM assignment, assist the physical security team and alarm monitors in completing those assigned.

(b) Assist in the management of the NIWC Atlantic Key and Lock Control Program, conduct semi-annual key inventories, manage key locks, key codes, masters, sub-masters, safes, combinations, and combination holders.

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(c) Complete space and facility inspections, security surveys and associated written reports (CDRL A002) for new and existing collateral secure rooms and facilities daily.

(d) Complete structural integrity, penetration testing, container, and end-of-day security checks daily.

(e) Use prescribed personal protective equipment (contractor-provided), security equipment, locks and alarm systems to perform daily duties to include Structural Integrity checks which require actual access into false floors/ceilings.

3.2.3.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff this support from 0700 to 1600 on business days.

(b) Complete and document RAMs, space and facility inspections, and checks daily with 100% accuracy.

(c) Ensure Security Container Information Forms (Standard Form 700) are accurately completed daily

(d) Perform this task in accordance with DoDI 2000.12 DoD Antiterrorism (AT) Program (current series) and NIWCLANTINST 3300.1B 20180910 SITE-SPECIFIC FORCE PROTECTION CONDITION MEASURES (current series) and current RAMs Memorandum.

3.2.4 Information Security and Classified Material Control Center (CMCC) Support Services The contractor shall assist in the receipt, accounting documentation, handling, storage and disposal of classified material/equipment in accordance with NIWC Atlantic Security Manual. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC and St. Julien’s Creek, VA. This task annually supports approximately 6,140 classified material items received, 3,190 classified material items shipped, 160 courier cards issued, and 120 employee out-processing.

3.2.4.1 Tasking – The contractor shall provide the following support:

(a) Confirm access to classified information is limited to appropriately cleared personnel with a need-to-know.

(b) Ensure classified material that is shipped or received is packaged and courier cards are issued and verified.

(c) Scan checkout sheets, destruction reports and record of receipts by year and file appropriately and check departing employee classified material holdings.

(d) Perform end-of-day closing procedures and use security equipment, locks, and alarm systems to perform daily duties.

3.2.4.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff this support from 0700 to 1600 on business days.

(b) Tracer actions, control numbers and inventory reports must have 100% accuracy and comply with the 100% inventory initiative.

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(c) Classified material is accounted for daily.

(d) Perform this task in accordance with NIWCLANTINST 5500.1A - Security Manual.

3.2.5 Communications Security (COMSEC) Services Support

The contractor shall assist in the issue, receipt, accounting, documentation, handling, storage, and disposal of COMSEC material/equipment. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC and Hampton Roads, VA. This task annually supports approximately 5,480 items of COMSEC Material Received, 2,570 items of COMSEC Material Transferred, 4,520 Local Element Issue, 2,480 Local Element Returned, and 1,630 Physical Material Destroyed.

3.2.5.1 Tasking – The contractor shall provide the following support:

(a) Assist in the annual physical inventory of classified material conduct and reconcile inventories.

(b) Maintain records and files pertaining to the NIWC Atlantic's Key Management Infrastructure (KMI) account; ensure prompt and accurate preparation, signature, and submission of account correspondence, message and accounting reports.

(c) Assist with COMSEC training, documentation and reporting and ensure classified material shipped outside NIWC Atlantic is properly packaged and shipped via Defense Courier Service

(DCS).

(d) Maintain proper physical security measures when transporting or shipping classified materials and perform bi-monthly defense courier service runs.

(e) Maintain the Government's computer database tracing the history of classified material.

(f) Use prescribed personal protective equipment, security equipment, locks and alarm systems to perform daily duties.

3.2.5.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff this support from 0700 to 1600 on business days.

(b) Ensure daily, monthly and annual local element issue, receipt and destruction and associated documentation has 100% accuracy.

(c) Ensure SF-700 submissions are 100 % accurate and complete.

(d) Perform this task in accordance with Navy Electronic Key Management System (EKMS)1B and NIWCLANTINST 2280.1A - COMMUNICATIONS SECURITY GUIDANCE (current series).

3.2.6 Electronic Security Systems (ESS) Support Services

The contractor shall troubleshoot and maintain the NIWC Atlantic access control, intrusion detection, closed circuit television and electronic security system (ESS). Contractor personnel supporting this task will require SECRET eligibility and access and maintain and IAT Level 1 Cybersecurity Workforce designation. Place of performance will be at NIWC Atlantic, Charleston, SC and Hampton Roads, VA. This task annually supports approximately 630 Service Calls and 610 Trouble Calls.

3.2.6.1 Tasking – The contractor shall provide the following support:

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(a) Perform authorized installations, upgrades, relocations, removal and preventative maintenance management on the NIWC Atlantic physical electronic security system for all collateral security, Sensitive Compartmented Information Facilities (SCIF) and administrative areas.

(b) Perform installation, maintenance and hardware repair on the closed circuit television system, intrusion detection, and badging and access control system, collectively referred to as the security system and document repairs (CDRL A002).

(c) Perform base-level system hardware configuration, authorized upgrades, software updates and upgrades, removals and relocations of workstations equipment and hardware.

(d) Monitor the ESS control console for alarms and notifications.

(e) Use prescribed personal protective equipment (contractor-provided), security equipment, locks and alarm systems to perform daily duties.

3.2.6.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff this support from 0700 to 1600 on business days.

(b) Security systems shall be operational 24 hours per day.

(c) Respond to system trouble calls within 30 minutes.

(d) Trouble calls made after hours will be responded to within 30 minutes of the start of the next regular workday.

(e) Completed security system repairs are documented and reported to ESS Technical Manager within the same business day of the completed repair.

(f) Perform this task in accordance with the Unified Facilities Construction 4-021-02 standards.

3.2.7 Visitor Access Control Support Services

The contractor shall provide employee, contractor and visitor background vetting, base access assistance, badging and visit request processing. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC and Hampton Roads, VA. This task annually supports approximately 30,210 Visit Requests, 14,271 Visitor Badges Issued, 3,870 Conference Badges Issued, 430 Very Important Person (VIP) Badges Issued, 970 Vendor Badges Issued, 8,130 Permanent Government Badges Issued, 11,300 Permanent Contractor Badges Issued, and 8,020 Access Applications Processed.

3.2.7.1 Tasking – The contractor shall provide the following support:

(a) Support walk-in customers with request for access, background verification, badging, and directions to facilities as required.

(b) Review all incoming requests for installation and facility access and verify Government sponsorship to insure accuracy and compliance to established policies and business rules.

(c) Answer phone calls and assist customers with all access control and badging questions.

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(d) Create, modify and terminate profiles within the access control system with guidance from the Government sponsor or Access Control Assistants.

(e) Process visit requests from contractor facilities and other Government agencies. Process incoming and outgoing visit requests for NIWC Atlantic employees and visiting agencies.

(f) Verify background investigations and Government sponsorship for facility access and process visit requests.

(g) Complete daily access lists and print badges with appropriate levels of access for all Government employee/military personnel, contractors and visitors.

(h) Report access control operability issues to the ESS Technical Lead.

(i) The contractor shall perform end of day closing procedures and use security equipment, locks and alarm systems to perform daily duties.

3.2.7.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Staff this support from 0700 to 1600 on business days.

(b) Ensure visit requests, security system profiles, badge information, access lists are 100% accurate.

(c) Acknowledge and greet customers upon entry into the waiting area and served customers within 15 minutes of arrival.

(d) Perform this task in accordance with Building Standard Operating Procedure and DoDM 5200.01

- Information Security Program Manual (current series).

3.2.8 Site Specific Security Support

The contractor shall provide general security services for NIWIC Atlantic remote sites in Washington Navy Yard, DC and Patuxent River, MD. Contractor personnel supporting this task will require SECRET eligibility and access. Specific requirements will be identified at the task order level.

3.2.8.1 Tasking – The contractor shall provide the following support:

(a) Coordinate classified material control support with CMCC Charleston.

(b) Perform visitor control by issuing visitor badges, processing visit request and verify Government sponsorship to insure accuracy and compliance to established policies and business rules.

(c) Answer phone calls and assist customers with all access control and badging questions.

(d) Review daily RAM assignment, assist the physical security team and alarm monitors in completing those assigned.

(e) Perform end-of-day closing and use security equipment, locks and alarm systems to perform daily duties.

3.2.8.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Complete and document RAMs, inspections and checks daily.

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(b) Ensure Security Container Information Forms (Standard Form-700) are accurately completed.

(c) Visit requests, security system profiles, badge information, access lists must have 100% accuracy.

(d) Tracer actions, control numbers and inventory reports must have 100% accuracy and comply with the 100% inventory initiative. Classified material is accounted for daily.

(e) Perform this task in accordance with Building Standard Operating Procedure and DoDM 5200.01

- Information Security Program Manual (current series).

3.2.9 Fire and Life Safety

The contractor shall provide advisory and risk prevention support services to the Safety Office.

Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC. This task annually supports approximately 90 building inspections, 30 hot work permits, 20 cookout permits, escort for 80 fire inspector visits, 50 deficiencies that require resolution, and 580 Fire extinguisher inspections and maintenance.

3.2.9.1 Tasking – The contractor shall provide the following support:

(a) Provide subject matter expertise in the areas of fire safety, fire protection, and management of fire extinguisher maintenance.

(b) Perform Fire and Life Safety inspections and report results to the NIWC Atlantic Safety Office.

(c) Ensure fire extinguishers are inspected and maintained.

3.2.9.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Life Safety inspections are performed and results reported within 1 business day of completion.

(b) Fire and Life Safety system deficiencies are tracked until resolved and closed out.

(c) Fire extinguishers are inspected, maintained and ready for use.

(d) Perform this task in accordance with National Fire Protection Association (NFPA) Codes, Occupational Safety and Health Administration (OSHA) and other relevant requirements.

3.2.10 Environmental Management Support

The contractor shall provide various environmental management support to maintain regulatory compliance. Contractor personnel supporting this task will require SECRET eligibility and access.

Place of performance will be at NIWC Atlantic, Charleston, SC. This task annually supports approximately 170 storage tanks inspections, 150 generator runtimes, 40 generator maintenance events, 30 refrigerant equipment maintenance 60 waste pickups (average 10 products per pickup) 520 individual evaluations for waste determinations (hazardous or nonhazardous), 400 waste handling, labeling and storage, 52 (weekly) inspections for hazardous waste 90-day storage management and 12 waste transfers from 90-day storage area to Joint Base Charleston (JBC) storage area.

3.2.10.1 Tasking – The contractor shall provide the following support:

(a) Administer and provide subject matter expertise and regulatory compliance in all aspects of hazardous material purchasing, management, and disposal.

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(b) Manage the Command Authorized Use List (AUL) in the NIWC Atlantic Microsoft Access database for all locations.

(c) For South Carolina locations, manage the Command AUL in the Air Force Environmental Safety and Occupational Management Information System online database in addition to the NIWC Atlantic Microsoft Access database.

(d) Perform inspections of hazardous material storage locations and identify, track and resolve deficiencies.

(e) At South Carolina locations, assist in administering the NIWC Atlantic Charleston Hazardous Waste Program performing/coordinating waste pick-ups from work centers/designated turn-in locations.

(f) Manage all paperwork and documentation as required by state and federal hazardous waste regulations as well as the JBC Hazardous Waste Management Plan for in-processing and out-processing of hazardous and non-hazardous waste into the command 90-day storage facility.

(g) Manage the battery recycling program to include purchasing recycle boxes from Call2Recycle, packing and shipping the recycle boxes back to Call2Recycle.

(h) Collect waste, conduct research in support of waste characterization efforts, and store waste in accordance with applicable requirements.

(i) Enter and maintain required data in the online Air Force Air Program Information Management System (APMIMS) to include storage tank monthly/annual inspections and all maintenance events, emergency generator monthly run times and all maintenance events, and maintenance events for Heating, Ventilation, and Air Conditioning (HVAC) units with greater than a refrigerant charge of 50 pounds.

3.2.10.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Databases are updated daily with accurate data.

(b) Hazardous waste paperwork is 100% complete and accurate with no rework.

(c) The Command AUL is accurate and updated per and NIWC Atlantic Hazardous Material Management and Control Program Supplemental Safety Procedure.

(d) Perform this task in accordance with the Resource Conservation and Recovery Act, United States Department of Transportation, NIWC Atlantic Hazardous Material Management, OSHA and Control Program Supplemental Safety Procedure, and Joint Base Charleston Hazardous Waste Management Plan.

3.2.11 Large Facilities Space Management Projects

The contractor shall manage all phases and aspects of a space management project from inception to completion. Contractor personnel supporting this task will require SECRET eligibility and access.

This task annually supports approximately 250 projects. Place of performance will be at NIWC Atlantic, Charleston, SC. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

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3.2.11.1 The contractor shall coordinate and document project requirements and from that effort, develop space utilization plans (CDRL A003), utilizing the latest version of AutoDesk Computer Aided Design TM software (from here forward referred to as CAD).

3.2.11.2 The contractor shall provide layouts that include both current and future-states for short and long-term planning scenarios; designing systems furniture layouts.

3.2.11.3 Upon completion of the final plan, the contractor shall communicate project requirements and schedule work with outside vendors, other contractors, Government personnel, and installation teams and monitor facility upgrades and project status.

3.2.12 Space Inspections

The contractor shall inspect vacant spaces in all NIWC Atlantic Charleston buildings to survey conditions of the spaces. Contractor personnel supporting this task will require a Favorable Determination eligibility. Place of performance will be at NIWC Atlantic, Charleston, SC. NIWC Atlantic has four facility locations in South Carolina. The majority of the facilities, buildings totaling 790,000 square feet, are located on the South Annex of the Naval Weapon Station (NWS), Charleston, SC. An additional 602,000 square feet is located four miles away on the former Charleston Naval Base. In addition, there is a 5,000 square foot building located on Sullivan’s Island, SC, 26 miles away, and a 2,000 square foot building at Poseidon Park, 10 miles away. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

3.2.12.1 The contractor shall survey vacant spaces to determine if materials have been abandoned or placed in vacant spaces.

3.2.12.2 The contractor shall organize any materials, coordinate with the appropriate groups for proper disposition of materials, and pack up the items for transport (the Government will provide a checklist to the contractor in support of this effort).

3.2.13 Material Storage

The contractor shall provide management of material storage operations. Material refers to furniture, fixtures and equipment (FF&E) purchased by the Government and housed in RUBB Buildings 3420, 3421 and 3431. Support includes approximately 20,000 SF of storage/staging with an estimated 500 line items that consists of approximately 3,000 bar-coded items such as white boards, chair mats, monitor stands, desks, carpet, hard office furniture, systems furniture, task chairs and conference chairs. Contractor personnel supporting this task will require a Favorable Determination eligibility.

Place of performance will be at NIWC Atlantic, Charleston, SC. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

3.2.13.1 The contractor shall be responsible for the management, administration, and execution of FF&E material storage operations in support of the Facilities staff and shall maintain the existing inventory of all material in the warehouse in real time.

3.2.13.2 The contractor shall receive, stock, bar-code incoming material, inventory control, issue material, packaging, and prepare documents for shipping.

3.2.14 Field Site Surveys Facilities

The contractor shall perform field site-surveys, investigation and drafting services to support the NIWC Atlantic Facilities engineering staff with development of design drawings. Estimated scope is 500 drawings annually. Contractor personnel supporting this task will require SECRET eligibility and

[Ver dtd 29 Nov 18] 15 of 79 access. Place of performance will be at NIWC Atlantic, Charleston, SC and Norfolk, VA. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

3.2.14.1 The contractor shall perform field site-surveys, investigation and drafting services to support the NIWC Atlantic Facilities engineering staff with development of design drawings to all existing buildings and to install new facility components or equipment.

3.2.15 Field Site Surveys Space

The contractor shall perform field site-surveys, investigation and drafting services to support the NIWC Atlantic Facilities Space Management staff with development of design drawings. Estimated scope is 1,000 drawings annually. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC and Norfolk, VA. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

3.2.15.1 The contractor shall perform field site-surveys, investigation and drafting services (CDRL A003) to support the NIWC Atlantic Facilities Space Management staff with development of design drawings to implement modifications to all existing furniture installations.

3.2.16 Facilities Services Desk

The contractor shall be responsible for all Facilities Service Desk operations. Contractor personnel supporting this task will require a Favorable Determination eligibility. Place of performance will be at NIWC Atlantic, Charleston, SC and Hampton Roads, VA. Estimated number of calls is 100 per day for Charleston, SC and 50 calls per day for Hampton Roads. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

3.2.16.1 The contractor shall be responsible for all Facilities Service Desk operations tracking all work requests in a workflow database, which shall be accessible by Facilities Government personnel and allow the Government to view work tickets in any status, input notes on open work tickets, and create and run reports.

3.2.16.2 The contractor shall forward the ticket to the maintenance repair contractor or to the appropriate Base personnel for action.

3.2.16.3 The contractor shall determine the urgency of the call and whether it is necessary to initiate immediate corrective action.

3.2.17 Facilities Accounts Management

The contractor shall assist in the workflow associated with the Information Technology Service Management (ITSM) system processing check-in/check-out (CICO) and move/add/change actions.

Contractor personnel supporting this task will require a Favorable Determination eligibility. Place of performance will be at NIWC Atlantic, Charleston, SC. This task annually supports approximately 13,332 ITSM requests, 2,861 Government applications and 10,468 contractor applications. Specific requirements and performance standards will be identified at the task order level. At a minimum, the following support will be required:

3.2.17.1 The contractor shall process tickets within the queue, investigate anomalies, enter data and work with customers to resolve each ticket and assist customers with entering requests in the ITSM request system.

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3.2.17.2 The contractor shall review all incoming requests in the ITSM system to insure accuracy and compliance to established policies and business rules.

3.2.17.3 The contractor shall answer phone calls and assist customers with all Accounts Management services and respond to voice mail messages for personal and group lines.

3.2.17.4 The contractor shall assist in creating and monitoring reports for reporting metrics for the team and the ITSM processes.

3.2.17.5 The contractor shall assist in developing and maintaining desk guides for all ITSM services.

3.2.17.6 The contractor shall assist with testing and problem solving during implementation of any new ITSM processing system and develop reports to identify process delays.

3.3 COMMAND INFORMATION TECHNOLOGY (IT) SUPPORT

3.3.1 Cybersecurity Operations and Customer Support

The contractor shall provide support to the Cybersecurity Management Program at NIWC Atlantic to ensure timely processing of requests from customers regarding IT access for personnel and media while following and enforcing Cybersecurity policies for compliance and audit readiness. Contractor personnel supporting this task will require SECRET eligibility and access. Place of performance will be at NIWC Atlantic, Charleston, SC. This task annually supports approximately processing 15,600 ITSM tickets and 520 new employee user accounts.

3.3.1.1 Tasking – The contractor shall provide the following support:

(a) Process IT access workflow in the Command ITSM system.

(b) Review the System Authorization Access Request Navy (SAAR-N) for accuracy and validate that training requirements have been completed for IT access, verify NIWC Atlantic employees and contractors have a valid User Agreement on file and return/track SAAR-N for digital customer signature.

(c) Drafting and filing appointment letters.

(d) Perform media destruction and records management for destroyed media.

(e) Process new Navy Enterprise Resource Planning (NERP) user accounts for all Government and military onboarding employees, mapping customized user roles for each employee.

(f) Provide customer service support and guidance to all command users and assist walk-in customers, who are having problems or issues with their NIWC network account, Common Access Card (CAC), Navy Marine Corp Intranet (NMCI) email account, or Research, Development, Testing and Evaluation (RDT&E) email account, by viewing customer’s accounts within ITSM to determine the issue.

(g) Answer incoming calls to the Accounts Management phone line and incoming emails to the Accounts Management and OPS functional mailbox.

(h) Maintain inventory of consumable office supplies, generate order and submit for processing, validate delivery and place into inventory supplies received.

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3.3.1.2 Performance Standard – The contractor shall meet the following performance metrics:

(a) Review IT and system authorization forms and artifacts (e.g.: SAAR-Ns, PAAs, Cyber Awareness Training certificates, DD-2842, etc.) requests for users requiring network access and are authorized to ISSM or Information Systems Security Office (ISSO) for follow-on action within two business days

(b) Monitor Accounts Management and OPS functional mailbox and respond to requests within 1 business day.

(c) Media management requests…