0002_A_TECHNICAL_AND_MANUFACTURER_REPRESENTATIVES_REV_08Nov17.docx

USNS ARCTIC

(T-AOE-8)

05 August, 2018

MSC/SWI/N75/PPE

TECHNICAL AND MANUFACTURER REPRESENTATIVES

1. ABSTRACT

1.1. This item sets general requirements for technical and manufacturer’s representatives.

2. REFERENCES/ENCLOSURES: None

3. ITEM LOCATION/DESCRIPTION

3.1 Location/Quantity

3.1.1. As contained within the individual work items.

4. GOVERNMENT FURNISHED EQUIPMENT/MATERIAL/SERVICES: None

5. NOTES

5.1. The contractor and all subcontractors regardless of tier shall consult the General Technical Requirements (GTR) item 024, to determine applicability to this item. In performance of work items in this package, the contractor and all subcontractors regardless of tier must comply with the requirements of GTR 024, where specified in an individual work item.

5.2. The work item(s) specification(s) contained in the solicitation may indicate or may not indicate that Government Furnished Technical Representative(s) will be on site. Without regard to GFS technical representatives being identified in the work item(s) specification(s) these requirements shall apply.

5.3. For the purpose of this solicitation, the terms manufacturer’s representative, technical representative, techrep, or any variant thereof shall be construed to be synonymous.

6. QUALITY ASSURANCE REQUIREMENTS

6.1. As contained within the individual work items.

7. STATEMENT OF WORK

7.1. The work item specification(s) contained in the solicitation may require the contractor to furnish technical representatives, or may indicate or may not indicate that Government furnished technical representative(s) will be on site. When any such instances are indicated in the work item specification(s) the following shall apply:

7.2. Contractor furnished technical representatives:

7.2.1. The contractor shall furnish the services only of an original equipment manufacturer's (OEM), OEM authorized, or MSC approved qualified independent technical representative(s) as specified in the individual work item.

7.2.1.1. The contractor, in order to obtain MSC approval for an OEM authorized technical representative shall provide a copy of a valid manufacturer's authorization letter with date of issue, name, address, and telephone number for verification.

7.2.1.2. OEM-authorized service technicians and technical representatives shall be required to produce proper training and authorization documentation from the OEM asserting their qualification to perform M&R work on the designated equipment. They shall have all technical documentation, service bulletins and reach-back to the OEM engineering department to assess, diagnose and properly accomplish M&R.

7.2.1.3. Non-OEM qualified technical field service providers will be required to have the following qualifications. The contractor must submit evidence that the proposed non-OEM technical representative possesses all of the qualifications listed below, subject to MSCREP review and approval:

7.2.1.3.1. At least five years of documented work experience which includes documented formal training in a field service organization as an authorized manufacturer's technical representative or field service provider for the type of equipment or systems being serviced, repaired, installed, modified, or relocated.

7.2.1.3.2. Demonstrated competency in analyzing repair requirements and maintenance and repair process performance and making recommendations based upon as-found condition results and/or performance analysis.

7.2.1.3.3. Recent references (within the last 3 years) from at least three different clients for whom service was provided as a qualified technical representative on the type of equipment or systems being serviced, repaired, installed, modified, or relocated.

7.2.1.3.4. Ability to procure parts and access to manufacturer's drawings, technical manuals, technical service bulletins, and special tools for the equipment or machinery specified in the work item. Alternatively, the qualified technical field service representative shall have expert knowledge of the equipment or system and shall be able to provide detailed repair requirements, including identification of parts required, sources for those parts, and step-by-step repair procedures to the shipyard and the MSCREP to return the equipment for full operating parameters.

7.2.2. The tech reps are to be on site at all times whenever the following evolutions are performed to specified equipment or systems: disconnection, removal, opening, disassembly inspection, taking of clearance readings, maintenance and repair, static and dynamic balancing tests and adjustments, reassembly, shop tests, reinstallation, commissioning, operating tests, dock trials, and sea trials.

7.2.3. The tech rep shall witness all of the above identified tasks and shall prepare all reports of design, as found and final reassembly dimensions and clearances, as found condition and recommended repairs, shop test, commissioning and operational test, dock trial and sea trial results.

7.2.4. The tech rep shall witness and sign all reports attesting to his presence and witnessing of the test and concurring with the results for all tests performed by the contractor or other sub-contractors.

7.2.5. The contractor shall be prepared to submit a list of all technical representatives (by manufacturer name), intended to be employed during the contract performance period to MSC as part of the proposal submitted in response to this solicitation.

7.2.6. The MSCREP may reject a tech rep for failure to provide an authorization letter or verifiable proof of competence.

7.2.7. The contractor, in order to obtain approval for an independent tech rep shall provide copies of traceable past employment history and certificates of training. The MSCREP may reject an independent tech rep for unsatisfactory qualification proof.

7.2.8. No work on any work item requiring a technical representative shall start until the MSCREP approves the tech rep for that item and the tech rep is on site.

7.3. Government furnished technical representatives:

7.3.1. The Government may furnish the services of a manufacturer's authorized or non-OEM qualified technical representative to be on site at the ship repair facility at required times during repairs to the specified equipment of systems.

7.3.2. In the event that the contractor indicates either through written correspondence or the contractor’s production schedule that the Government’s technical representative is required to be on-site to support a production element, and subsequently fails to start the subject work item on time, the MSCREP will issue a PSDPN (Production Schedule Delinquent Progress Notice) in accordance with work item 013 of this work package. PSDPNs found to be the result of contractor delinquencies that affect the presence of a Government furnished technical representative will result in actions to recoup the additional costs for the subject Government furnished technical representative.

7.3.3. The contractor shall coordinate and reiterate the production schedule dates for when the Government techrep is to be on site via the MSCREP in writing seven (7) calendar days in advance of the work item's start.

8. GENERAL REQUIREMENTS

8.1. None additional.

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