Att. (1), App. I - Performance Metrics FINAL.pdf

Performance Metrics N0001925R0003

Performance PWS Para. Metric Marginal Performance

Lost/Damaged GFP 3.9.3

The Contractor notified the PCO within 24 hours of discovery of lost, damaged, destroyed or stolen GP.

The Contractor did not notify the PCO within 24 hours of discovery of lost, damaged, destroyed or stolen GP.

Government Property Mishap 3.9.4

The Contractor notified the Government within 6 hours of any accident or incident involving GP.

The Contractor did not notify the Government within 6 hours of any accident or incident involving GP.

Compliance with applicable DOD 5200.2R, SECNAV M-5510.30, and COMNAVRES FORINST 5512.1B

3.11.1 The Contractor had no reported physical security violations, no COMSEC violations, and not more than one deviation correctable on the spot during routine/annual inspections.

The Contractor had a physical security violation OR a COMSEC violation OR at least two deviations correctable on the spot during routine/annual inspections.

Critical Positions

3.12

Critical personnel positions were not vacant for more 30 consecutive days AND changes to the critical position personnel POC information was provided to the Government within 5 business days.

A critical personnel position was vacant for more 30 consecutive days OR a changes to critical position personnel POC information was not provided to the Government within 5 business days.

Web-Based Information System (WIS) 3.15.1

The Contractor's WIS was accessible to the Government within 90 days of contract award.

The Contractor's WIS was not accessible to the Government within 90 days of contract award.

Maintenance Recordkeeping 3.15

Information on the WIS was provided in real-time AND information was posted within 24 hours of information availability.

Information on the WIS was not provided in real-time OR information was not posted within 24 hours of information availability.

The Contractor shall hire, relocate, train and coordinate all Transition Phase-In activities.

CAC cards and base access documentation is expeditiously processed.

4.1

The Contractor completed all Transition Phase-In requirements within 90 days after contract award AND CAC/base access identification card applications were submitted to the Government within 3 days of employees' official hire dates.

The Contractor did not complete all Transition Phase-In requirements within 90 days after contract award OR CAC/base access identification card applications were not submitted to the Government within 3 days of employees' official hire dates.

Transition Phase-In/Out Plan 4.2 5.0

The Contractor completed 100% of all Transition Phase-In/Out activities as outlined in its Transition Phase-In Plan.

The Contractor did not comple 100% of Transition Phase-In/Out activities as outlined in its Transition Phase-In Plan.

Export Control Licenses 4.7

The Contractor provided evidence that application to Department of State for appropriate export licenses was completed no later 45 days after contract award.

The Contractor did not provide evidence that application to Department of State for appropriate export licenses was completed within 45 days after contract award.

Government Property Delivery 10.0

The Contractor turned over 100% of GP to the Government in a Ready for Issue or Ready for Use status.

The Contractor turned over less than 100% of GP to the Government in a Ready for Issue or Ready for Use status.

Parts Documentation

5.5 9.3

The Contractor delivered 100% of parts with their associated FAA certification paperwork (history, serviceability, maintenance, and schedule forms for Auxiliary Power Units, Engines, Aft and Forward Airstairs, and Main and Nose Landing Gear), serial number records, calibration data, and due dates for installed equipment.

The Contractor did not deliver 100% of parts with their associated FAA certification paperwork (history, serviceability, maintenance, and schedule forms for Auxiliary Power Units, Engines, Aft and Forward Airstairs, and Main and Nose Landing Gear), serial number records, calibration data, and due dates for installed equipment.

Labor Support MOB Storerooms

6.1

The Contractor maintained staff sufficient to manage, distribute, order, and inventory all GP identified in Appendices (B) HVAs, (C) DSKs, (D) PSE, (E) CSE, and

(F) Government Owned Repairables, no less than 90% of each month.

The Contractor did not maintain sufficient staff to manage, distribute, order, and inventory all GP identified in Appendices (B) HVAs, (C) DSKs, (D) PSE, (E) CSE, and (F) Government Owned Repairables, 90% of each month.

PSE and CSE Maintenance 8.0

The Contractor ensured 95% of PSE and CSE was in RFI status at all times every month.

Less than 95% of PSE and CSE was in a Ready for Issue status at all times each month.

Consumable and Expendable Parts and Material Level

6.4.3

The Contractor level of expendable/consumable material and parts was sufficient to ensure no delay to daily AND routine O-Level or line maintenance work was not impacted nor delayed due to lack of material and/or parts.

The Contractor maintained an insufficient level of expendable/consumable material and parts OR O-Level or line maintenance work timelines were impacted OR A-Checks required more time than allotted due to a lack of material and parts.

The Contractor shall ensure that the Government receives the maximum benefit of all warranties offered for parts and material that are repaired, purchased or replaced in the performance of this contract.

6.4.6

The Contractor pursued warranty consideration on all applicable parts and materials AND the Contractor provided the Government with appropriate documentation for the Government to process Boeing Service Bulletin credit requests.

The Contractor failed to pursue warranty credits on parts or material OR failed to notify and provide the Government with appropriate documentation for the Government to pursue warranty consideration on Boeing Service Bulletins.

Management of Detachment Support Kits 6.6

10.1

Deployed DSKs contained 100% of required parts, material, and supplies in ready for use status AND items are replenished within 72 hours after issuance from the DSK.

Deployed DSKs contained less than 100% of required parts, materials and supplies in ready for use condition OR when utilized parts were ordered, supply delivery dates were not met.

TAT for the Contractor to repair or overhaul the High Value Assets (HVA), Appendix (B)

19.0 21.0 22.0 23.0

Actual TAT calculation begins at task order award and completes when the item is returned to Navy inventory. The Contractor achieved a 95% compliance rate.

Actual TAT exceeded the required TAT more than 5% of the time.

Supply Support Material 3.4

The Contractor provided an initial status of all requisitioned material to the squadron within 2 hours of a request.

The Contractor did not provide an initial status of all requisitioned material to the squadron within 2 hours of a request.

AOG Requisitions Continental United States (CONUS) Non- Mission Capable Supply (NMCS) (AK0 Material)

3.4.1.1, 3.4.1.2, 9.2, 10.1

The Contractor delivered all requisitioned material AND 90% of requisitions for each aircraft were delivered within 24 hours every month.

The Contractor failed to deliver all requisitioned material OR delivered less than 90% of requisitions for each aircraft within 24 hours during any single month.

AOG Requisitions

OCONUS

Non-Mission Capable Supply (NMCS) (AK0 Material)

3.4.1.1, 3.4.1.2

6.5.1, 9.2, 10.1 3.4.2

The Contractor delivered all requisitioned material AND 90% of requisitions for each aircraft were delivered within 72 hours every month.

The Contractor failed to deliver all requisitioned material OR delivered less than 90% of requisitions for each aircraft within 72 hours during any single month.

AOG Requisitions OCONUS - Contingency Operations Non-Mission Capable Supply (NMCS) (AK0 Material)

31.1

The Contractor delivered all requisitioned material AND 90% of requisitions for each aircraft were delivered within 48 hours every month.

The Contractor failed to deliver all requisitioned material OR delivered less than 90% of requisitions for each aircraft within 48 hours during any single month.

Mission Degraded Requisitions

CONUS

Partial-Mission Capable Supply (PMCS) (AK7 Material)

3.4.1.1 3.4.1.2, 9.2, 10.1

The Contractor delivered all requisitioned material AND 90% of requisitions for each aircraft were delivered within 72 hours every month.

The Contractor failed to deliver all requisitioned material OR delivered less than 90% of requisitions for each aircraft within 72 hours during any single month.

Mission Degraded Requisitions

OCONUS

Partial-Mission Capable Supply (PMCS) (AK7 Material)

3.4.1.1 3.4.1.2 3.4.2

6.5.1, 9.2, 10.1

The Contractor delivered all requisitioned material AND 90% of requisitions for each aircraft were delivered within 96 hours every month.

The Contractor failed to deliver all requisitioned material OR delivered less than 90% of requisitions for each aircraft within 96 hours during any single month.

Mission Degraded Requisitions Contingency Operations Partial-Mission Capable Supply (PMCS) (AK7 Material)

31.1

The Contractor delivered all requisitioned material AND 90% of requisitions for each aircraft were delivered within 48 hours every month.

The Contractor failed to deliver all requisitioned material OR delivered less than 90% of requisitions for each aircraft within 48 hours during any single month.

Non-Mission Degraded Requisitions

CONUS

(AK1 Material)

3.4.1.1 3.4.2 9.0

10.0

The Contractor delivered all requisitioned material within 120 days. The Contractor failed to deliver all requisitioned within 120 days.

9 SEP 2024 1 of 2 Attachment (1), Appendix (I)

N0001925R0003

Performance PWS Para. Metric Marginal Performance

Mission Capable Aircraft 7.0

Mission Capable Rate equal to or more than 80%

* MC/month for each aircraft

Mission Capable Rate less than 80%

* MC/month for each aircraft

AOG Aircraft CONUS Non-Mission Capable Maintenance

(NMCM)

7.7 Non-Mission Capable Rate equal to or less than 12%

* NMCM/month for each aircraft

Non-Mission Capable Rate greater than 12%

* NMCM/month for each aircraft

AOG Aircraft OCONUS Non-Mission Capable Maintenance

(NMCM)

7.7 Non-Mission Capable Rate equal to or less than 8%

* NMCM/month for each aircraft

Non-Mission Capable Rate greater than 8%

* NMCM/month for each aircraft

Mission Degraded Maintenance CONUS Partial-Mission Capable Maintenance

(PMCM)

7.7 Non-Mission Capable Rate equal to or less than 12%

* PMCM/month for each aircraft

Non-Mission Capable Rate greater than 12%

* PMCM/month for each aircraft

Mission Degraded Maintenance OCONUS Partial-Mission Capable Maintenance

(PMCM)

7.7 Non-Mission Capable Rate equal to or less than 8%

* PMCM/month for each aircraft

Non-Mission Capable Rate greater than 8%

* PMCM/month for each aircraft

Ground Operating Procedures (GOPs)

7.0

The Contractor submitted an initial draft of all GOPS to the GGFR within 30 days of contract award AND Government recommended revisions were made and resubmited to the GGFR within 10 days.

The Contractor did not submit an initial draft of all GOPS to the GGFR for approval within 30 days of contract award OR Government recommended revisions were not made and the GOPs was not resubmitted to the GGRF within 10 days of contract award.

Depot Turn Around Time (TAT) 12.1

Depot TAT to include inspection, and repair of all defects, starts at induction date, and terminates upon a successful Functional Check Flight (FCF) by the USN 100% compliance.

Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

Return to Service

12.2

Upon completion of the Depot activity, the Contractor completed a comprehensive review and verification of approved work performed during the aircraft visit AND the Contractor provided aircraft, engine, and component logbooks to the Government representative for review of appropriate entries AND the Contractor ensured the appropriate Government representative signed an entry in the USN aircraft logbook certifying inspection and configuration status of the aircraft 100% of the time AND O-level or line maintenance discrepancies were corrected with prior KO or COR written authorization.

Upon completion of the Depot activity, the Contractor did not complete a comprehensive review and verification of approved work performed during the aircraft visit OR the Contractor provided aircraft, engine, and component logbooks to the Government representative for review of appropriate entries OR the Contractor did not ensure the appropriate Government representative signed an entry in the USN aircraft logbook certifying inspection and configuration status of the aircraft compliance with a 100% compliance rate OR O-level/line maintenance discrepancies were repaired without prior writen KO or COR authorization. The Contractor may be subject to a payment reduction of $5,000 or 1% of the negotiated task order price invoiced, whichever is greater.

Depot Level Maintenance 12.0 14.0

The Contractor delivered aircraft from depot maintenance to the Government with no more than 10 minor defects, no Major defects, AND no Critical defects attributable to the Contractor with a 95% compliance rate.

Less than 95% compliance may result in a payment reduction of $2,500 or 1% of the task order value, whichever is greater.

Post Depot Functional Check Flight

12.10

A successful functional check flight occurred in no more than two flights AND discrepancies identified were unrelated to depot work performed.

Discrepancies related to a Depot task card affected system were discovered during FCF OR an more than two flights were required to achieve a successful FCF.

* Additional flights shall be performed with “NO ADDITIONAL CHARGE” to the Government.

Strip and Paint *for paint discrepancies (e.g. runs, blistering, peeling, fish eyes, bubbling, particles, orange peel, hazing, pin holes, overspray, etc.)

27.0

Paint discrepancies discovered during the Government acceptance inspection that require rework/repaint/touchup were corrected within the required TAT.

Paint discrepancies discovered during the Government acceptance inspection that require rework/repaint/touchup were not corrected within the required TAT.

Drop-In Maintenance 14.0

The Contractor notified the Government of POA&M and estimated costs within 7 days after KO notification.

The Contractor did not notify the Government of POA&M and estimated costs within 7 days after KO notification.

Field Team Support 15.0

The Contractor notified the Government of its planned action within 8 hours after the KO provided written or verbal notification of the requirement.

The Contractor did not notify the Government of its planned action within 8 hours after the KO provided written or verbal notification of the requirement.

Over-And-Above Work

28.0

Initial O&A work requests were accurate and complete AND were submitted within 3 days of discovery AND included supporting documentation sufficient for the Government to make a price reasonableness determination in accordance with FAR Part 12.

Initial O&A work requests were inaccurate or incomplete OR were not submitted within 3 days of discovery OR lacked necessary documentation.

Mission capability percentages are computed using accumulated EIS, EOS, and SCIR hours during a reporting period. EIS is Equipment In Service and is (NUMBER AIRCRAFT) X (DAYS IN MONTH) X (24 HOURS), EOS is Equipment Out of Service and is those aircraft which are "OUT" of material condition reporting status and are reported in an inventory status code other than A, and SCIR is Subsystem Capability Impact Reporting.

*These calculations apply to FULL MISSION CAPABLE MOBs for Line Maintenance

NMCM % = (TOTAL NMCM HOURS/ TOTAL EIS HOURS) X 100

NMCM: Reflects the percentage of all aircraft assigned to a unit, based on total accumulated EIS hours during a reporting period, which were not capable of performing any mission due to maintenance

PMCM % = (TOTAL PMCM HOURS/ TOTAL EIS HOURS) X 100

PMCM: Reflects the percentage of all aircraft assigned to a unit, based on total accumulated EIS hours during a reporting period, which were capable of performing at least one, but not all missions, due to maintenance.

9 SEP 2024 2 of 2 Attachment (1), Appendix (I)