MCTOG-2.2-DRAFT Task Order 1 QASP-0.1.pdf

PDF 149 KB Posted Nov 14, 2016

Attached to: Marine Corps Tactics and Operations Group (MCTOG) Re-Compete
Solicitation number: M67854-17-R-7820
Issued by: United States Marine Corps

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DRAFT Task Order QASP

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UNCLASSIFIED

Task Order 1 Quality Assurance Surveillance Plan (QASP)

For

Marine Corps Tactics and Operations Group (MCTOG) Support Services

Version 0.1

02 Nov 2016

Prepared by

Program Manager, Training Systems

DISTRIBUTION STATEMENT A. Approved for public release. Distribution is unlimited.

UNCLASSIFIED

Table of Contents

1 Vision

2 Mission

3 Purpose

4 Scope

5 Authority

6 Roles and Responsibilities

6.1 Program/Project Manager (PM)

6.2 Contracting Officer (KO)

6.3 Contracting Officer’s Representative (COR)

6.4 Alternate Contracting Officer’s Representative (ACOR)

6.5 Other Key Government Personnel

6.6 Contractor Representatives

7 Performance Requirements and Method of Surveillance

7.1 MCTOG Support Services Requirements Worksheet

7.2 Contract Surveillance

7.3 Performance Reporting

7.3.1 Contractor Performance Assessment Reporting System (CPARS)

7.3.2 Customer Complaint Record (CCR)

Appendix A‐ Customer Complaint Record (CCR)

UNCLASSIFIED

Quality	Assurance	Surveillance	Plan	(QASP)
Marine	Corps	Tactics	and	Operations	Group	(MCTOG)

1 Vision

The	Marine	Corps	Tactics	and	Operations	Group	(MCTOG)	Support	Services	Contractor
shall	provide	effective	functional,	technical,	instructional,	and	limited	maintenance	support
for	operational	training,	doctrine	development	and	military	education	and	training.

2 Mission

MCTOG's

mission

provide

standardized

advanced

training

and

certification

Ground

Combat

Element

(GCE)

Operations

Officers,

Operations

Chiefs,

and

select

other

GCE

training

specialists.

The

training

encompasses

GCE

operations,

combined

arms

planning

and

integration,

and

unit

readiness

planning

the

company,

battalion,

and

regiment

levels

support

GCE

Training

and

Readiness

(T&R)

events.

MCTOG

provides

advanced

collective

training

company

through

regiment

staffs

executing

the

Battle

Staff

Training

Program

(BSTP).

MCTOG

serves

the

proponent

lead

develop

specified

GCE

publications,

ensures

GCE

doctrine

nested

and

consistent

both

horizontally

and

vertically

within

the

Marine

Air

Ground

Task

Force

(MAGTF),

and

ensures

GCE

doctrine

and

individual

and

collective

T&R

events

are

mutually

supporting

enhance

the

combat

readiness

GCE

units.

MCTOG

the

institutional

caretaker

the

OTTP.

3 Purpose

This

QASP

Government‐developed

document

that

used

determine

the

Contractor's

performance

meets

the

performance

standards

that

are

contained

the

MCTOG

Support

Services

Performance

Work

Statement

(PWS).

The

QASP

establishes

procedures

how

this

assessment/inspection

process

will

conducted.

provides

the

detailed

process

for

continuous

contract

monitoring

and

surveillance:

What	will	be	monitored?
How	will	monitoring	take	place?
Who	will	conduct	the	monitoring?
How	will	monitoring	efforts	and	results	be	documented?

4 Scope

The

Contractor

responsible

for

implementing

and

delivering

performance

that

meets

contract

requirements.

The

QASP

provides

the

structure

for

Government

monitoring

and

surveillance

the

Contractor's

performance

ensure

that

meets

contract

requirements.

the

Government's

responsibility

objective,

fair,

and

consistent

evaluating

Contractor

performance.

This

QASP

living

document.

Flexibility

the

QASP

required

allow

for

increase

decrease

the

level

surveillance

that

necessary

based

Contractor

performance.

addition,

the

QASP

should

recognize

that

unforeseen

uncontrollable

circumstances

UNCLASSIFIED

might

occur

that

are

outside

the

control

the

Contractor.

The

QASP

intended

promote

the

early

identification

and

resolution

performance

issues

minimize

negative

impact

the

MCTOG

mission.

5 Authority

Authority

for

issuance

this

QASP

provided

under

Part

the

Federal

Acquisition

Regulation

(FAR),

Inspection

Services

clauses,

which

provides

for

inspection,

acceptance,

and

documentation

the

services

required

delivered

performed

the

contract

order.

This

acceptance

executed

the

Contracting

Officer

(KO),

other

duly

authorized

representative,

such

the

Contracting

Officer’s

Representative

(COR).

6 Roles	and	Responsibilities
The	following	personnel	shall	oversee	and	coordinate	surveillance	activities:

6.1 Program/Project Manager (PM)

The

provides

primary

program

oversight,

nominates

the

COR,

ensures

the

COR

trained

before

performing

any

COR

duties

and

supports

the

COR's

performance

assessment

activities.

While

the

may

serve

direct

conduit

provide

Government

guidance

and

feedback

the

Contractor

technical

matters,

they

are

not

empowered

make

any

contractual

commitments

any

contract

changes

the

government's

behalf.

Assigned	PM:	To	be	completed	after	contract	award
Organization	or	Agency:	Program	Manager,	Training	Systems	(PM	TRASYS)
Telephone:	To	be	completed	after	contract	award
Email:	To	be	completed	after	contract	award

6.2 Contracting Officer (KO)

The

will

ensure

performance

all

necessary

actions

for

effective

contracting,

ensure

compliance

with

the

contract

terms,

and

will

safeguard

the

interests

the

Government

the

contractual

relationship.

The

will

also

ensure

that

the

Contractor

receives

impartial,

fair,

and

equitable

treatment

under

this

contract.

Assigned	KO:	To	be	completed	after	contract	award
Organization	or	Agency:	Program	Manager,	Training	Systems	(PM	TRASYS)
Telephone:	To	be	completed	after	contract	award
Email:	To	be	completed	after	contract	award

6.3 Contracting Officer’s Representative (COR)

The

COR

responsible

for

providing

continuous

technical

oversight

the

contractor's

performance.

The

QASP

the

primary

tool

for

documenting

contractor

performance.

The

COR

uses

the

QASP

conduct

the

oversight/surveillance

process.

The

purpose

ensure

that

the

contractor

meets

the

performance

standards

contained

the

contract.

The

COR

responsible

for

reporting

early

identification

performance

problems

the

KO.

While

the

COR

may

serve

direct

conduit

provide

Government

guidance

and

feedback

the

UNCLASSIFIED

Contractor

technical

matters,

the

COR

not

empowered

make

any

contractual

commitments

any

contract

changes

the

Government's

behalf.

Assigned	COR:	To	be	completed	after	contract	award
Organization	or	Agency:	Program	Manager,	Training	Systems	(PM	TRASYS)
Telephone:	To	be	completed	after	contract	award
Email:	To	be	completed	after	contract	award

6.4 Alternate Contracting Officer’s Representative (ACOR)

Given

the

fact

that

the

MCTOG

Support

Services

contract

geographically

dispersed

and

will

likely

include

multiple

task

orders

throughout

the

contract

ordering

period,

the

Contracting

Officer

has

determined

that

Alternate

Contracting

Officer’s

Representative

(ACOR)

required

reduce

contract

performance

risk.

The

ACOR

has

authority

and

responsibility

act

COR

ONLY

the

absence

the

primary

COR

providing

assistance

the

COR

with

surveillance

duties.

Assigned	ACOR:	To	be	completed	after	contract	award
Organization	or	Agency:	Marine	Corps	Operations	and	Tactics	Group	(MCTOG)
Telephone:	To	be	completed	after	contract	award
Email:	To	be	completed	after	contract	award

6.5 Other Key Government Personnel

Other	key	government	personnel	who	may	serve	as	a	performance	monitor,	inspector,
technical	expert,	or	otherwise	provide	information	that	helps	the	COR/ACOR	monitor
Contractor	performance	are	identified	in	Appendix	A	of	the	PWS.

6.6 Contractor Representatives

Upon	contract	award,	the	Contractor	shall	provide	the	title(s),	name(s),	telephone,	and
email	contact	information	for	contractor	personnel	assigned	the	responsibility	for	quality
assurance	during	the	contract	period	of	performance.

7 Performance	Requirements	and	Method	of	Surveillance
This	section	describes	the	special	requirements	and	provides	details	of	various
considerations	for	this	effort.

7.1 MCTOG Support Services Requirements Worksheet

The

MCTOG

Service

Support

Requirements

Worksheet,

included

Appendix

the

MCTOG

Support

Services

Task

Order

PWS

lists

the

performance

objectives

and

standards

that

must

met

the

Contractor.

This

matrix

details

the

method

surveillance

that

the

COR

will

use

validate

and

inspect

these

performance

elements.

Performance

objectives

define

what

results

are

required.

Performance

standards

define

what

level

performance

required

meet

the

performance

objective

task.

The

inspection

requirements

define

what,

how,

when,

and

whom

inspections

will

conducted

measure

Contractor

performance.

UNCLASSIFIED

7.2 Contract Surveillance

The

goal

the

QASP

ensure

that

Contractor

performance

effectively

monitored

and

documented.

The

COR's

professional,

non‐adversarial

relationships

with

the

and

the

Contractor

will

enable

positive,

open,

and

timely

communications.

The

foundation

this

relationship

built

upon

objective,

fair,

and

consistent

COR

evaluations

Contractor

performance

against

contract

requirements.

The

COR

uses

the

methods

contained

this

QASP

ensure

that

Contractor

performance

meets

all

contract

requirements.

The

COR

responsible

for

wide

range

surveillance

requirements

that

effectively

measure

and

evaluate

the

Contractor's

performance.

7.3 Performance Reporting

7.3.1 Contractor Performance Assessment Reporting System (CPARS)

The

Federal

Acquisition

Regulation

(FAR)

requires

that

contractor

performance

information

collected

(FAR

Part

42.15)

and

used

source

selection

evaluations

(FAR

Part

15).

The

contractor

performance

evaluation

contained

the

CPARS

method

recording

contractor

performance

and

not

the

primary

method

for

reporting

performance

information

the

contractor.

Contractor

performance

reporting

expected

occur

the

task

order

level.

Ratings

will

applied

follows:

Performance Rating

Definition

Exceptional

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Table 1. Evaluation Ratings Definitions

UNCLASSIFIED

7.3.2 Customer Complaint Record (CCR)

A Customer Complaint Record is included as Appendix A to this QASP. The CCR is a tool to assess contractor performance of the requirements contained in the PWS. The customer will submit CCRs for contractor performance suspected of not satisfying the contract’s performance requirements. Upon receipt of the CCR, the COR will assess the nature of the complaint relative to all available information, including the performance requirements of the MCTOG Support Services Task Order 1 PWS. The COR will make a recommendation to the Contracting Officer concerning the disposition of the complaint (i.e. valid complaint or not valid complaint). The Contracting Officer’s disposition of the complaint is final.

UNCLASSIFIED

Appendix A- Customer Complaint Record (CCR)

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

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