J.1(a) Attachment 3 Performance Requirements Summary.pdf
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- Attached to
- Draft Request for Proposal: Ames Research Center Facilities Support Services II (AFSS II)
- Solicitation number
- 80ARC025R0001
About this file
The document is a Performance Requirements Summary for the NASA Ames Research Center Facilities Support Services II (AFSS II) contract. It outlines detailed performance indicators across three primary categories: Business Management, Safety & Environmental, and Technical Operations. Key performance metrics include timely delivery of contract deliverables, invoice accuracy, safety reporting, incident response times, and maintenance of critical infrastructure systems with specific uptime requirements.
The performance standards are stringent, with most indicators allowing for minimal failures before being documented in the Contractor Performance Assessment Reporting System (CPAR). Critical technical requirements include maintaining 100% uptime for power substations, building systems, emergency generators, utility distribution networks, and various NASA campus infrastructure. Evaluation will be conducted through multiple sources including Industrial Control Systems reports, Government SME surveillance, CMMS reports, and contractor-submitted documentation, with performance measured through precise calculation methods and strict performance thresholds.
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Performance Indicator (From Requirements Document) Requirements Document
Reference Calculation Source of Evaluation Data Performance Standard Data Submitted
BUSINESS MANAGEMENT
Timely delivery of selected contract deliverables as described in J1.01 Performance Work Statement. Selected deliverables will be identified after award
J.1(a) Attachment 2 Contract Data Requirements List
Each occurrence Government SME and SM Reports Consistent low % of on-time deliverables will be reported in CPAR system
Contractor submitted Business Status Reports, RCM Report, Safety Report
Accuracy of Monthly IDIQ Invoiced Work - IDIQ invoices match IDIQ quotes
TBD Each occurrence Contractor invoices and SAP
Report
Consistent High % of monthly inaccurate reporting will be reported in CPAR system
Contractor invoices and SAP data
Invoicing in accordance with agreed upon terms and conditions of the contract after award
TBD 36
Task pay requests, written communications to the contractor from the CO/COR, or CPAR's
Violations would be a failure to:
provide certified payrolls, provide certified subcontract listing and paid amounts to each subcontractor.
Contractor invoices and SAP data
SAFETY & ENVIRONMENTAL
Incident not reported within NMIS & to COR within 24 hours. PWS Section 2.04.d Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
Greater than 2 occurrences per year noted in CPAR system
Government Safety Report
Performing work outside the scope of, or without, an approved ESH Plan. This ESH Plan should be submitted to the government for review & shall be readily available at the jobsite.
PWS Section 5.08.h / PWS Section 10.02.a
Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
Greater than 2 occurrences noted in CPAR system
Government Safety Report
Failure to provide fall protection where required. Have applicable and valid training and certificates readily available at jobsite.
PWS Section 5.08.h.ii (fall protection) / PWS Section
9.01.a.ii.003 (training) / DRD 020 (training certs)
Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
Greater than 2 occurrences noted in CPAR system
Government Safety Report
Failure to complete LOTO where required, and complete necessary documentation for LOTO. (LOTO required per APR 8715.1 Chapter 31)
PWS Section 2.04.a.i Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
Greater than 2 occurrences noted in CPAR system
Government Safety Report
Failure to resolve or abate an identified non-compliance within the specified time period. (i.e.., SHETRac, IFO, QAAR, AS9100, Regulatory)
PWS Section 5.03.a Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
Greater than 2 occurrences noted in CPAR system
Government Safety Report
AMES II Performance Requirements Summary
Non-compliances
Reference Calculation Source of Evaluation Data Performance Standard Data Submitted
Operating systems without a valid safety/environmental permit (i.e.
steam, chilled water, and natural gas)
PWS Section 5.01.e Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
One or more occurrences noted in CPAR system
Government Safety Report
Failure to comply with an Fed OSHA, Cal OSHA, EPA, NFPA, NASA and Ames Procedural Requirements
PWS Section 2.04.a & PWS Section 2.04.a.i
Each occurrence COR/ACOR/Government
SME/Safety Representative/Safety Report
Greater than 2 occurrences noted in CPAR system
Government Safety Report
TECHNICAL
N225B, N225,M10, M104, M590 Substations provides power to NASA Campus, NRP, CANG. N225B should be maintained to provide power and be available 100% of the time. A Substation deficiency, criticle alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation.
Investigation shall be continuously worked to a budgetary cost of repair.
C7-513/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
N225, N225B, M10, M590, M104 Substation Battery Systems provide critical protective systems power. Battery banks shall be maintained for 100% uptime. deficiency, critical alarm response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation.
C7-513/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
NASA Building Systems C (T138) and D T195 and cable loop and sectionalizing switch infrastructure. One system shall always be available 100% of the time along with associated cable loop and sectionalizing switch infrastructure. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation.
Investigation shall be continuously worked to a budgetary cost of repair.
- 507-521 /AFSS II Equipment L Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
NASA Building Systems A (T49) and B T90 and cable loop and sectionalizing switch infrastructure. One system shall always be available 100% of the time along with associated cable loop and sectionalizing switch infrastructure. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation.
- 507-521 /AFSS II Equipment L Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
N225B T206, T221 sources One system shall always be available 100% of the time along with associated cable and infrastructure. A
System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation.
- 507-521 /AFSS II Equipment L Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Operations
Reference Calculation Source of Evaluation Data Performance Standard Data Submitted
Moffett NRP and CANG power system M10. M10 substation and feeder systems, sectionalizing switches and infrastructure. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. Investigation shall be continuously worked to a budgetary cost of repair.
- 507-521 /AFSS II Equipment L Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Building Substations, Switchgears and transformers are expected should be maintained to be available at a 100% up time. System failure, deficiency response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation.
Investigation shall be continuously worked to a budgetary cost of repair.
- 507-521 /AFSS II Equipment L Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Building Power Electrical low voltage transformers, panels, MCC's need to be maintained to attain at 95% uptime non critical buildings and 100% uptime critical buildings. Investigation shall be continuously worked to a budgetary cost of repair.
512,513,518/AFSS II Equipment Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Emergency/Standby Generator Availability should be maintained to a level of 100% availability. Troubleshooting should be immediately performed to diagnose and cost the repair. A rental or NASA portable to be immediately installed in its place to maintain 100% availability.
C7-508/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Trafic lights and controlers and Street lighting Systems. Should be maintained to a level of 100% availability. Troubleshootingof deficiencies should be immediately performed to diagnose and cost the repair.
C7-521/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Emergency lights, Exit signs and Egress UPS systems shall be maintained to provide 100% up time for life safety. Repairs for commercially available on the shelf components shall be repaired in 2 weeks.
- 507-521 /AFSS II Equipment L Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Natural Gas Distribution System shall have 100% uptime. If a leak or line break takes place, a repair shall be completed within 90 days
| (MF1005 | GAS DISTRIBUTION SYSTEM & |
| NA283 | GAS DISTRIBUTION SYSTEM) |
C7-584/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Sanitary Sewer Distribution System shall have 100% uptime. If a leak or line break takes place, a repair shall be completed within 90 days
(MF1024 SANITARY SEWER DISTRIBUTION SYSTEM & NA284
SEWAGE DISTRIBUTION SYSTEM)
C7-
578,580,581,582,583,593/AF
SS II Equipment List
Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Water Distribution System shall have 100% uptime. If a leak or line break takes place, a repair shall be completed within 120 days
| (MF1025 | WATER DISTRIBUTION SYSTEM & |
| NA281 | WATER DISTRIBUTION SYSTEM) |
6,588,589,590,592/AFSS II Equi Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Reference Calculation Source of Evaluation Data Performance Standard Data Submitted
M191 Storm Lift Sation shall have 100% uptime. If one pump is down, Pump shall be repaired or replaced withing 180 days of issuing a task order. (4320577570237 PUMP, SUMP #1 & 4320577670084
PUMP, SUMP #2 )
C7-581/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
M056 Sunnyvale Sewer Lift Sation Emergency Power Generator shall have 100% uptime. Power Generator shall be repaired or replaced withing 30 days of issuing a task order.
(6115572100057GENERATOR, EMER. DIESEL - 60 KW -
130 GALLONS)
C7-508/AFSS II Equipment List Work Disruption or Environmental Incident constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages which cause work stoppage of environmental issues noted in CPAR system
Contractor submitted report
Industrial Control Systems (ICS) & CPSDC network and hardware fully operational capacity 99% of the time (down time should not exceed 8 hours per month).
FMCS Field Inventory / PWS Sec Each 8 hours of accumulative down-time constitutes an occurrence
Industrial Control Systems (ICS) report/ Government SME
Surveillance
Contractor related outages greater than 16 hours in a 30 day period noted in CPAR system
Contractor submitted report
ALS3 Fire Alarm/Suppression Systems; Fully operational capacity 99% of the time (down time should not exceed 8 hours per month).
28 / PWS Section 7.08.c / see a Fully operational capacity 99% of the time Industrial Control Systems (ICS) report/ Government SME Surveillance
Contractor related disruptions greater than 60 hours in a 30 day period noted in CPAR system
Contractor submitted report
Emergency: Failure to respond per time requirements PWS Section 8.01.c.i Each occurrence CMMS report/ Government SME
Surveillance
Greater than 2 failures to respond per six month period noted in CPAR system. Greater than 30 failures to complete per PWS requirements in a six month period noted in CPAR system.
Government CMMS Report
Urgent: Failure to complete per time requirements PWS Section 8.01.c.ii Each occurrence CMMS report/ Government SME
Surveillance
Greater than 30 failures to complete per PWS requirements in a six month period noted in CPAR system.
Government CMMS Report
Routine: Failure to complete per time requirements PWS Section 8.01.c.iii (Monthly number of Routine TCs completed on-time) divided by (Total Monthly number of Routine TCs) CMMS report/ Government SME
Surveillance
Greater than 250 failures to complete per PWS requirements in a six month period noted in CPAR system.
Government CMMS Report
Unexcused Late PM’s, PGM and PT&Is PWS Section 7.03.a (Monthly number of PMs, PGMs and PT&I tasks completed on-time) divided by (Total monthly number of scheduled tasks)
CMMS report / Government SME Surveillance
Failure to complete at least 85% of the monthly scheduled tasks (each month) noted in CPAR system
Government CMMS Report
Incomplete PM/PGM/PT&I Documentation in CMMS PWS Section 7.03.a.vi (Monthly number of scheduled properly documented tasks) divided by (Total Monthly number of scheduled
PMs, PGMs and PT&I tasks)
CMMS report / Government SME Surveillance
Failure to properly document at least 85% of the monthly scheduled tasks (each month) noted in CPAR system
Government CMMS Report
Trouble Calls
PM, PGM, and PT&I
Reference Calculation Source of Evaluation Data Performance Standard Data Submitted
Timely return of IDIQ quotes per PWS PWS Section 10.02.d.i &
10.02.d.ii
(Monthly number of on-time IDIQ quotes) divided by (Total number of Monthly IDIQ tasks issued) This calculation is based on the IDIQ Estimates Prioritization list.
CMMS Report/COR/Government SME Surveillance
Greater than 5% occurrences per month noted in CPAR system
Government CMMS Report
Quote not approved before work begins PWS Section 10.02.f (Monthly number of tasks started w/o funding approval) divided by (Monthly number of tasks issued)
CMMS Report/COR/Government SME Surveillance
Greater than 2% occurrences per month noted in CPAR system
Government CMMS Report
Adherence to scheduled finish date IDIQ tasks. Missed scheduled finish dates that are unauthorized by the Government SME/COR.
PWS Section 10.02.b
(Monthly number of tasks completed within schedule) divided by (Monthly number of tasks scheduled to be completed) This calculation is based on the Funded
IDIQ Prioritized Status List.
CMMS Report/COR/Government SME Surveillance
Greater than 5% occurrences per month noted in CPAR system
Government CMMS Report
Incomplete IDIQ Documentation in CMMS PWS Section 10.02.f (Monthly number of properly documented tasks) divided by (Total number of Monthly tasks documented)
CMMS report / Government SME Surveillance
Failure to properly document at least 85% of the monthly scheduled tasks (each month) noted in CPAR system
Government CMMS Report
Timely scheduling of certification/recertification services PWS Section 7.08F/11.07.C.iii (Monthly number of on time estimates) divided by
(Total number of submitted estimates) CMMS report / Government SME
Surveillance Greater than 5% occurrences per month noted in CPAR system
Contractor Submitted Reports and Monthly
Missing completion date of certification/recertification work or otherwise allowing pressure system certifications to expire
PWS Section 7.08F/11.07.C.iii (Number of tasks with missed completion date based on estimated provided) divided by (Total number of completed certification tasks)
CMMS report / Government SME Surveillance
Greater than 5% occurrences per month noted in CPAR system
Contractor Submitted Reports and Monthly Priority Meetings
PVS Certification
Indefinite Delivery, Idefinite Quantity (IDIQ) Work
Sheet1
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