J.1(a) Attachment 1 Ames Facilities Support Services II PWS.pdf

ATTACHMENT J.1(a)

PERFORMANCE WORK STATEMENT (PWS)

AMES FACILITIES SUPPORT SERVICES (AFSS) II

REQUEST FOR PROPOSAL (RFP) # 80ARC025R0001

NASA AMES RESEARCH CENTER

MOFFETT FIELD, CALIFORNIA 94035-0001

Draft

RFP# 80ARC025R0001 AFSS II ATTACHMENT 1 J.1(a)

Table of Contents 1-2

Sec�on 1 Table of Contents

Sec�on 1 Table of Contents Section 2 Introduction

Section 2.01 Facility Maps and Historical Workload Information Section 2.01.a Facility Location Maps, Drawings and Listing Section 2.01.b Historical Workload Data Section 2.01.c Historical TC Information Section 2.01.d Historic Properties Section 2.01.e Hours of Operation Section 2.01.f Working Hours Section 2.01.g Work Outside Normal Hours

Section 2.02 Property, Materials and Services Section 2.02.a Government Furnished Property Section 2.02.b Contractor Furnished Items

Section 2.03 Availability of Utilities Section 2.04 Environmental, Safety, Health, and Efficiency Requirements

Section 2.04.a Safety Section 2.04.b Workforce Safety and Occupational Health Section 2.04.c Inspections Section 2.04.d Accidents Section 2.04.e Efficiency Section 2.04.f Protected Species

Section 2.05 Cooperation with Other Contractors Section 3 Scope of Work Summary

Section 3.01 Phase-In Services (Section 4) Section 3.02 Management and Administration (Section 5) Section 3.03 Availability of Utilities and System Outages

Section 3.03.a Utilities Availability Section 3.04 Operations and Maintenance (Sections 6 & 7)

Section 3.04.a Operations (Section 6) Section 3.04.b Maintenance (Section 7)

Section 3.05 Reactive Maintenance (Section 8) Section 3.06 Specialty Support Services (Section 9) Section 3.07 Indefinite Delivery and Indefinite Quantity Information (Section 10) Section 3.08 Additional Specifications (Section 11)

Section 4 Phase-In Requirements Section 4.01 Phase-In

Section 4.01.a During Phase-In Section 4.02 Inventory

Table of Contents 1-3

Section 4.02.a Contractor Determinations Section 4.02.b Equipment Identification

Section 4.03 Documentation and Reporting Requirements (DRDs) Section 4.03.a Quality Control Plan (DRD 019)

Section 5 Management and Administration Section 5.01 Management and Work Control Requirements

Section 5.01.a Management and Administration Section 5.01.b Security Requirements Section 5.01.c Contractor Employees Section 5.01.d Identification and Maintenance of Vehicles Section 5.01.e Permits Section 5.01.f Violations

Section 5.02 Contract Requirement C5-401 Training, Licenses, and Certifications Section 5.02.a Fire and Life Safety Systems Technicians Section 5.02.b Crane Operators and Riggers Section 5.02.c Drafters Section 5.02.d Electricians Section 5.02.e Elevator Technicians Section 5.02.f Engineers Section 5.02.g Industrial Hygienist Section 5.02.h Facility Management Control System (FMCS) Personnel Section 5.02.i Heating, Ventilating, Air Conditioning and Refrigeration (HVAC/R) Section 5.02.j Predictive Testing and Inspection (PT&I) Section 5.02.k RCM Program Personnel Section 5.02.l Roofing Section 5.02.m Water Distribution Operator

Section 5.03 Quality Control and Assurance Section 5.03.a Contractor Quality Control (QC) Plan Section 5.03.b Government Quality Assurance

Section 5.04 Workmanship Standards and Warranties Section 5.04.a Workmanship Section 5.04.b Work Completion Section 5.04.c Warranty Action

Section 5.05 Asset Inventories and Updates in CMMS Section 5.05.a Variation in Quantities Section 5.05.b Replacement of Equipment Labels/Barcode Tags

Section 5.06 Facility Maintenance Work Section 5.06.a Reactive Maintenance and TCs Section 5.06.b Recurring Services

Table of Contents 1-4

Section 5.07 Environmental Management Section 5.07.a Sustainability Requirements

Section 5.08 Documentation and Reporting Requirements (DRDs) Section 5.08.a Contract Requirement No. C5-402, Work Control (DRD 080) Section 5.08.b Contract Requirement No. C5-403, Contract Completion Records (DRD 018) Section 5.08.c Contract Requirement No. C5-404, Quality Control Plan (DRD 019) Section 5.08.d Contract Requirement No. C5-405, Contract Task Order Status Report (DRD 041) 35 Section 5.08.e Initial Joint Inventory Report (DRD 021) Section 5.08.f Status Report (DRD 021) Section 5.08.g Interim Joint Inventories (DRD 021) Section 5.08.h Contract Requirement No. C5-406, Environmental Safety & Health (ESH) Plan (DRD

035) 35 Section 5.08.i Contract Requirement No. C5-408, Engineering Documentation Procedures (DRD 032). 36

Section 6 Operations Support Services Section 6.01 General Information Section 6.02 Operations Requirements Section 6.03 Pest Control Operations

Section 6.03.a Pest Control Section 6.04 Detailed Specifications

Section 6.04.a Equipment Failure Section 6.04.b Electrical Distribution and Emergency Generating Systems Maintenance and Repair

Section 6.05 CFMCS Alarm Types Section 6.05.a Customer Critical Alarms Denoted by “CC” in the FMCS Database Section 6.05.b Critical Utility Alarms Denoted by “CU” in the FMCS Database Section 6.05.c Facility Critical Alarms Denoted by “C” in the FMCS Database Section 6.05.d Facility Maintenance Alarms Denoted by “M” in the FMCS Database

Section 6.06 Phase Out Plan Section 6.07 Referenced Documents Section 6.08 Documentation and Reporting Requirements (DRDs)

Section 6.08.a Buildings, Structures and Building Systems Section 6.08.b Electrical Systems Section 6.08.c Safety Systems Section 6.08.d Heating, Ventilation, Air Conditioning and Refrigeration Section 6.08.e Cranes and Lifting Devices Section 6.08.f Pressure Vessels and Systems Section 6.08.g Mechanical Systems Section 6.08.h Roads and Sidewalks Section 6.08.i Water, Sewer, and Gas Systems

Table of Contents 1-5

Section 6.09 Operations Support Services Contract Requirements Section 6.09.a Contract Requirement No. C6-501, FMCS System Operation & Maintenance Section 6.09.b Contract Requirement No. C6-502, FMCS Monitoring Section 6.09.c Contract Requirement No. C6-503, FMCS Engineering Support Services Section 6.09.d Contract Requirement No. C6-505, Adverse Weather Condition Support Section 6.09.e Contract Requirement No. C6-506, FMCS Call Tree Requirements Section 6.09.f Contract Requirement No. C6-507, Interior Pest Control Section 6.09.g Contract Requirement No. C6-504, Customer Service Center

Section 6.10 Joint Inventory List Section 6.10.a Contract Requirement No. C6-446, Report A) Initial Joint Inventory Section 6.10.b Contract Requirement No. C6-447, Report C) Interim Inventories Section 6.10.c Report B) Joint Inventory Status Report (Discrepancies) Section 6.10.d Contract Requirement No. C6-448, Report D) Joint Inventory at Contract Completion. 53

Section 7 Maintenance Requirements Section 7.01 General Information

Section 7.01.a Contract Requirement No. C7-401, Follow on Plan Section 7.01.b Reactive Maintenance Section 7.01.c Proactive Maintenance Section 7.01.d Industry Practices Section 7.01.e Maintenance and Repair Section 7.01.f Core Maintenance Services

Section 7.02 Reliability Centered Maintenance (RCM) Program Section 7.02.a RCM management program must include the following:

Section 7.03 Proactive Maintenance Section 7.03.a Preventive Maintenance (PM) Section 7.03.b Programmed Maintenance (PGM) Section 7.03.c Predictive Maintenance (PdM) Section 7.03.d Root Cause Failure Analysis (RCFA) Section 7.03.e Condition Based Maintenance (CBM) Section 7.03.f Maintenance of Leased Facilities

Section 7.04 Tiered Maintenance Section 7.04.a ARC transition to a Tiered Maintenance Program / Continuous Improvement

Section 7.05 Utilities Availability Section 7.05.a System Outages Section 7.05.b Building Service Outages Section 7.05.c Unplanned Outages

Section 7.06 Excavations Section 7.07 Referenced Documents

Table of Contents 1-6

Section 7.08 Documentation and Reporting Requirements (DRDs) Section 7.08.a Buildings, Structures and Building Systems Section 7.08.b Electrical Systems Section 7.08.c Safety Systems Section 7.08.d Heating, Ventilation, Air Conditioning and Refrigeration Section 7.08.e Cranes and Lifting Devices Section 7.08.f Pressure Vessels and Systems Section 7.08.g Compressed Air Equipment Section 7.08.h Mechanical Systems Section 7.08.i Water Systems

Section 7.09 Computerized Maintenance Management System (CMMS) Section 7.09.a CMMS – Vertex (GFE) Section 7.09.b CMMS – MAXIMO (GFE) Section 7.09.c Operation Procedure Plans (OPP)

Section 8 Reactive Maintenance Procedures and Requirements Section 8.01 General Information

Section 8.01.a Maturity Process from TC to IDIQ Section 8.01.b Workmanship and Materials Section 8.01.c Classification of Trouble Calls Section 8.01.d Processing Trouble Calls

Section 8.02 Historical Trouble Call Information Section 9 Specialty Support Services

Section 9.01 General Information Section 9.01.a Planning Section 9.01.b Remediation Services Section 9.01.c Hazardous Materials Services Section 9.01.d Safety and Health Program

Section 9.02 Detailed Specifications Section 9.02.a Environmental Protection Section 9.02.b Hazardous Materials Section 9.02.c Fungi Section 9.02.d Bird and Rodent Droppings Section 9.02.e Storm Drain Discharge Section 9.02.f Permits Section 9.02.g Analytical Method Section 9.02.h Trouble Call Detailed Specifications

Section 9.03 Referenced Documents Section 9.04 Documentation and Reporting Requirements (DRDs)

Section 9.04.a Technical Instruction No. C9-401, Annual Pollution Prevention Plan (DRD 036)

Table of Contents 1-7

Section 9.04.b Technical Instruction No. C9-402, CFC and HCFC Monthly Reports (DRD 037). .. 104 Section 9.04.c Technical Instruction No. C9-403, Hazardous Material Inventory and Tracking Report

(DRD 038) 104

Section 9.04.d Technical Instruction No. C9-404 Hazardous Waste/Substance Spill Report (DRD 039). 104 Section 9.04.e Technical Instruction No. C9-405, Remediation Activity Report (DRD 040)

Section 9.05 Specialty Support Services Contract Requirements Section 9.05.a Technical Instruction No. C9-406, Solid Waste Prevention and Recycling Goals

(DRD 081) 104

Section 9.05.b Technical Instruction No. C9-407, Pumping Electrical and Communication Vaults . 104 Section 9.05.c Technical Instruction No. C9-408, Resin Filtration System Section 9.05.d Technical Instruction No. C9-505, Hazardous Waste/Substance Services Section 9.05.e Technical Instruction No. C9-506, Cleanup Assistance Section 9.05.f Technical Instruction No. C9-507, Pumping and Piping for Processed Water Section 9.05.g Technical Instruction No. C9-508, Settling Basin Annual PM Section 9.05.h Technical Instruction No. C9-509, Pumping Electrical/Communication Vaults Section 9.05.i Technical Instruction No. C9-510, Logistics Support Section 9.05.j Technical Instruction No. C9-511, Emergency Response Section 9.05.k Technical Instruction No. C9-512, Adverse Weather Condition Response Support.

Section 9.05.l Technical Instruction No. C9-513, Equipment Room Inspections

Section 10 IDIQ Procedures and Requirements Section 10.01 General Information

Section 10.01.a General Requirements Section 10.02 Task Order Requirements

Section 10.02.a Task Order Management Services Section 10.02.b Scheduling Requirements Section 10.02.c Task Order Development Process Section 10.02.d Cost Estimate Preparation Section 10.02.e Changes to Scope of Work Section 10.02.f Acceptance of IDIQ Work

Section 11 Additional Specifications Section 11.01 Buildings and Structures Maintenance and Repairs

Section 11.01.a General Information Section 11.01.b Roofing Response Section 11.01.c Detailed Specifications

Section 11.02 Electric Power Reliability Center Office Support Section 11.02.a Baseline Drawings Section 11.02.b EPRO Engineering Support Requirements Section 11.02.c Power Systems Maintenance and Reliability Task

Table of Contents 1-8

Section 11.02.d Protection System Maintenance Task Section 11.02.e Relay Calibration and Maintenance Task

Section 11.03 Facility Alarm Systems Maintenance and Repair Section 11.03.a General Information Section 11.03.b Referenced Documents Section 11.03.c Detailed Specifications

Section 11.04 Fire Suppression Maintenance and Repair Section 11.04.a General Information Section 11.04.b Code Requirements Section 11.04.c Referenced Documents Section 11.04.d Detailed Specifications

Section 11.05 Heating, Ventilating, Air Conditioning and Refrigeration (HVAC/R) Maintenance and Repair 127

Section 11.05.a General Information Section 11.05.b Government Furnished Items Section 11.05.c Detailed Specifications

Section 11.06 Lifting Devices and Equipment Maintenance and Repair Section 11.06.a General Information Section 11.06.b Contractor Furnished Items Section 11.06.c Referenced Documents Section 11.06.d Detailed Specifications

Section 11.07 Mechanical Systems Maintenance and Repair Section 11.07.a General Information Section 11.07.b Referenced Documents Section 11.07.c Detailed Specifications

Section 11.08 Roads and Other Surface Areas Maintenance and Repair Section 11.08.a General Information Section 11.08.b Documentation References Section 11.08.c Pavement Crack Sealing

Section 11.09 Utility Systems Maintenance and Repair Section 11.09.a General Information Section 11.09.b Drawings Section 11.09.c Code Requirements Section 11.09.d Referenced Documents Section 11.09.e Detailed Specifications Section 11.09.f New or Modified Tank Inspection

Section 11.10 Maintenance Engineering Services Section 11.10.a Detailed Specifications Section 11.10.b Contract Requirement No. C11-502, Maintenance Engineering Support

Table of Contents 1-9

Section 11.10.c Field Consultation and Recommendation Section 11.10.d Analysis Section 11.10.e Maintenance Repair Oversight Section 11.10.f CAD Drawings Section 11.10.g Contract Requirement No. C11-503, Design for Replacement/Repair of Equipment & Systems. 144 Section 11.10.h Contract Requirement No. C11-504, Programmatic Maintenance and Repair Support. 145 Section 11.10.i Failure Modes and Effects Analysis (FMEA) Section 11.10.j Experience Centered Analysis (ECA)

Section 11.11 Maintenance of Divestment-Candidate Buildings Section 12 List of Acronyms Section 13 Definitions Section 14 List of Performance Work Statement Attachments and Exhibits

Introduction 2-10

Section 2 Introduction

The requirement of this work statement is to obtain integrated institutional facilities support services for NASA Ames Research Center (ARC). The objective is to obtain a comprehensive facilities operations and maintenance program that is reliable, cost effective, fully operational, and safe for NASA ARC to carry out its mission. The Contractor will be responsible for the execution of these services by applying a sound management and technical approach that will provide the best value and meet requirements shown in this work statement.

This Performance Work Statement (PWS) defines the requirements for Ames Facilities Support Services II (AFSS II) located at Moffett Field, California. Moffett Field consists of the following areas: a) NASA ARC (Zone 1); b) Moffett Shenandoah Plaza (MSP) (Zone 2); c) Moffett University Associates (MUA) (Zone 3);

d) Moffett Federal Airfield (MFA) (Zone 4), including the California Air National Guard (CANG) cantonment area; e) Moffett Housing Annexes (MHA) at Wescoat Villages; f) Witkowski Armed Forces Reserve Center located west of ARC property at the previously Orion Park area; and g) R.T. Jones Road/Moffett Boulevard Improvements (RT Jones) (Zone 5). The Moffett Field site encompasses approximately 1960 acres, of which the ARC site occupies approximately 389 acres. Examples include large wind tunnels, clean rooms, laboratories, computing facilities, shops, warehouses, administrative offices, research, and mission support complexes as well as overhead and underground utility systems, utility yards and vaults, and paved surfaces. Moffett Field contains approximately 5 million square feet of floor space including (primarily) Office space, Technical/Laboratory space, and Mechanical/Storage spaces.

Section 2.01 Facility Maps and Historical Workload Information

Section 2.01.a Facility Location Maps, Drawings and Listing

The current facility location maps for NASA ARC and its associated Moffett Field sites are provided in Attachments 2.02.01-1 thru -111, Section J2, for use in conjunction with historical workload data in planning travel time impact, accessibility, and relational distances as needed for work described throughout this PWS. Additionally, a brief history of Moffett Field is provided in Attachment 2.02.02, Section J2.

A current copy of any Facility’s Map may be provided to necessary personnel, upon request. All requests should be through the Contracting Officer’s Representative (COR).

An updated and complete CAD file must be provided to the COR for any work performed in accordance with this PWS, including IDIQ work, that results in changes to the existing facilities and/or larger equipment that would need to be reflected per this section’s requirements. An example of this would be larger pumps, chillers, compressors, exhausters, etc.

Section 2.01.b Historical Workload Data

The historical workload data relates to the services and methods used in the past to provide similar services at this Center and is intended for informational purposes only. Government historical workload data is provided within J2 attachments.

Section 2.01.c Historical TC Information

An Ames history on Trouble Calls (TCs), broken down to TC annual groupings, received and their associated work groups, classifications and total actual costs is provided in Attachment 2.02.03, Section J2. The actual quantities & costs of TC’s issued during each performance period may differ from that

1 Most up-to-date copy can be found here, however for proposal purposes please use the PDFs included as attachment: https://historicproperties.arc.nasa.gov/downloads/summary/map_master.pdf https://historicproperties.arc.nasa.gov/downloads/summary/map_master.pdf

Introduction 2-11 shown in the historical records. See PWS Section 8 for explanation of TC’s, also known as Reactive Maintenance.

Section 2.01.d Historic Properties

Ames Research Center includes several buildings that are registered as Historic buildings. Work on, or near enough to impact, historic facilities must abide by additional requirements as stated below. For a complete list of what facilities at ARC are historic, see Attachment J2.02.01-11.

The Contractor shall not remove or disturb, or cause or permit to be removed or disturbed, any historical, archaeological, architectural, or other cultural artifacts, relics, vestiges, remains, or objects of antiquity.

In the event such items are discovered at the Property, Contractor shall cease its activities and immediately notify: (1) the COR, (2) the NASA Ames Research Center Cultural Resource Manager, (3) the Environmental Division Chief, and (4) Protective Services. The Contractor shall also protect the site from further disturbance until NASA gives clearance to proceed, following the processes outlined in the Inadvertent Discovery of Archaeological Resources chapter of the Integrated Cultural Resources Management Plan (ICRMP). The Contractor shall comply with all Federal, State, and local procedures and requirements outlined in NASA ARC’s most recent ICRMP. The ICRMP can be found on https://historicproperties.arc.nasa.gov/.

The Contractor and NASA acknowledge that certain maintenance activities may have the potential to affect historic properties (as defined under 36 C.F.R. Part 800), including archaeological sites, and may be subject to National Historic Preservation Act (NHPA) Section 106 review.

NASA, in coordination with The Contractor and stakeholders, will consult with the State Historic Preservation Officer (SHPO) on all activities proposed by the Contractor and stakeholders that constitute an “undertaking” under 36 C.F.R. Part 800. Experience has proven that this happens extremely rarely.

The Contractor shall not begin work affecting any historic property prior to completion of the requirements contained in 36 C.F.R. Part 800 and authorized to proceed by the CO or COR.

Section 2.01.e Hours of Operation

All schedules shall be created and in line with NPR 1800.1E Chapter 2 – specifically Chapter 2.14 Shift Work and Balancing Work-Rest Cycles.

Section 2.01.f Working Hours

Government's normal (regular) working hours range from 0600 to 1730 hours (6:00 AM to 5:30 PM), Mondays through Fridays, except for Federal holidays.

Swing shift (second shift) refers to a range between the hours of 1500 to 0200 hours (3:00 PM to 2:00

AM).

Night shift (third shift) refers to a range between the hours of 2300 to 0730 hours (11:00 PM to 7:30 AM).

The contractor may schedule their employees in any fashion they desire so long as the Contractor fulfills all requirements as described in this PWS.

Section 2.01.g Work Outside Normal Hours

Some positions will require occasional instances of unusual working hours, such as working an extended day, working late (working beyond the mutually agreed ending time for any particular day), or working on a weekend. The Contractor is responsible for adjusting work schedules for such unusual working hours, altering the start time (for support later than the mutually agreed ending time for any particular day), or some other appropriate adjustment or solution.

Introduction 2-12

When work is required/necessary outside the normal hours as specified above, the Contractor must obtain approval from the CO or their delegated representative (COR) and notify the applicable personnel contact list at least 24 hours in advance. Requests will be considered provided that a justification is provided and that the additional/alternative hours will not interfere with or impact Government operations.

The Government's working hours will often extend beyond normal working hours for trouble call work, infrastructure and building maintenance (especially for utility outages and weather-related issues), emergency support services, NASA Research Park (NRP) tenants and other agency reimbursable support services.

Section 2.02 Property, Materials and Services

Section 2.02.a Government Furnished Property

In accordance with the Government property clauses in Section G of the solicitation (1852.245-71, Installation-Accountable Government Property, Alternate I, and 1852.245-77, List of Government Property Furnished Pursuant to FAR 52.245-2), and this section of the PWS, the Government will furnish or make available to the Contractor certain Government owned facilities, equipment, and utilities for use in connection with this contract. The use of Government furnished property and services for other purposes is prohibited. All such facilities and equipment will be provided in "as is" condition. The Government may, at its discretion, provide the Contractor additional Government property beyond those listed in this specification, if available, throughout the term of this contract.

Section 2.02.a.i Facilities

The Government will furnish, or make available to the Contractor, facilities similar in size and type to those listed in Attachment 2.02.04, Section J2. Should the Contractor choose to use the Installation Accountable Facility (IAF), adequate precautions shall be taken by the Contractor to prevent fire hazards and noxious odors. All IAF will receive the typical services (e.g. emergency, security, janitorial, refuse, and local site mail services) provided at Moffett Field for the building classification. Any new services or utilities installed will be at the expense of the Contractor.

The Contractor shall notify the COR and obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor, including construction permitting if applicable.

At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on the part of the Contractor or its employees. Substantive improvements to facilities can, with the approval of the CO and COR, be left intact and not returned to the same condition as received.

Section 2.02.a.ii First Aid Facilities

The Contractor shall post emergency telephone numbers at the job site. Numbers shall include, but are not limited to, Project Manager, Customer Service Center, NASA Ames Dispatch Office, etc. The Contractor shall report all emergencies by dialing 911 on Government telephones, or (650) 604-5555 on other commercial phones. Ambulance, fire, and police services are available through these numbers 24 hours a day. The ARC Health Unit is located on Durand Road on the West end of Building 215, across from the North side of Building 235. It is open Monday through Friday, between 8:00 AM and 4:30 PM, for first responder non-life-threatening care and treatment.

Section 2.02.a.iii Equipment

Introduction 2-13

The Government will furnish, or make available, to the Contractor a limited number of tools and equipment described in Attachments 2.02.05 -1 thru -7, Section J2. The Contractor shall maintain and repair the equipment per the Preventive Maintenance (PM) requirements in this contract, manufacturer’s recommendations, and within the limits of liability specified in Attachment 2.02.05-1, Section J2.

Verification of the exact quantities and nomenclature of equipment shall be determined or verified by joint inventory per Paragraph 6.10, Joint Inventory List. IT assets will be issued to Contractor employees for conducting AFSS II work.

Section 2.02.a.iv General Office Furniture and Supplies

Office furniture provided in government-furnished facilities are a combination of standalone desks, tables, chairs, storage cabinets and cubicles (“as-is” condition). This should all be considered part of the government furnished facilities. No inventory lists are available. The contractor may choose to use the existing office furniture or should plan upon award to bring in their own office furniture, or any combination thereof.

Section 2.02.b Contractor Furnished Items

Except for items listed in Section 2.02(a) as Government Furnished Property, the Contractor shall provide all facilities, equipment, materials, and services to perform the requirements of this contract. The Contractor shall ensure that all required materials and parts are readily available within the timeframes required for recurring work, including preventive maintenance (PM), programmed maintenance (PGM), predictive maintenance (PdM), and trouble call (TC) requirements.

Section 2.02.b.i Materials

The Contractor shall provide new or factory reconditioned parts and components, when practicable, in providing maintenance and repair services as described herein.

All replacement materials to be used in the maintenance, repair, and alteration of facilities and/or equipment shall be: compatible with existing equipment on which it is to be used; of equal or better quality than original equipment specifications; in accordance with applicable Government, commercial, or industrial standards; in conformance with the SI units of measurement; in conformance with the applicable specifications listed in the technical specifications; and used in accordance with original design and manufacturer intent. Items not listed in the technical specifications shall be of acceptable industrial grade and quality for the intended use. If the original manufacturer has updated the quality of parts for current production, the Contractor shall supply parts that equal or exceed the updated quality specifications.

Prior to the end of the Phase-In period, the Contractor shall have all materials on site to fully support and implement the requirements and objectives of this contract. All bin stock items, and spare parts shall be readily available to perform all maintenance job functions at start of contract.

Section 2.02.b.ii Contractor's Site Office

The Contractor shall maintain an office (on or off Government property) with a US telephone number at which the Contractor or its designated representative may be reached at all times.

Pesticide Equipment.

The Contractor shall supply all fuel, lubricants, and spare parts required to provide repair and maintenance as necessary to keep all equipment in good operating condition.

Equipment that has failed shall be replaced and/or repaired by the Contractor prior to resuming operations.

All equipment shall be used and maintained in accordance the manufacturer's instructions, where available.

Introduction 2-14

Section 2.02.b.ii.001 Tanks, Hoses, Pumps, Control Valves, and Gauges

All tanks, hoses, pumps, control valves, and gauges shall be free of visible deterioration, shall not leak, and shall operate at the manufacturer's recommended rates and pressures.

Section 2.02.b.ii.002 Spray Nozzles

Spray nozzles shall deliver spray patterns as specified by the nozzle manufacturer. Nozzles that become clogged or eroded shall be repaired or replaced by the Contractor prior to resuming operations.

Section 2.02.b.ii.003 Pesticide Markings

All pesticide dispersal equipment, including bait stations and trays, shall be clearly and plainly marked with "DANGER", "PESTICIDES", or as required by applicable regulations.

Section 2.02.b.ii.004 Vehicles

Section 2.02.b.ii.004(A) Safety Equipment

Each Contractor vehicle shall display the Contractor’s name and local telephone number so that it is clearly visible, and at all times, display a valid State of California license plate, safety inspection sticker (if applicable).

Vehicles used to transport pesticides shall have secured and labeled pesticide storage, and be equipped with a fire extinguisher, spill and decontamination kits, emergency wash water that meets all EPA and local laws and regulations and shall have state pest control license number prominently displayed on the sides of each vehicle coming on site to perform contract pest control work. All pesticides carried on vehicles shall be secured in locked compartments at all times on Government property.

Section 2.02.b.ii.004(B) Security

Vehicles shall not be left unattended at any time unless properly locked and secured.

Section 2.02.b.ii.004(C) Appearance

All vehicles shall be maintained with a clean and orderly appearance, free from observable pesticide spills, residues, or build-up.

Section 2.03 Availability of Utilities

Utilities provided by NASA facilities will be furnished at no cost to the Contractor such as high-speed data, telephone, copy & printing services as well as access to basic building services (water, restrooms, sinks, HVAC, electricity etc.). However, the Contractor shall be responsible for all costs associated with additional utility services not provided by ARC such as cellular phones, external high speed data connections, TV/video cable or satellite. NASA IT issued smartphones may be provided at the discretion of the government. See Attachment 2.02.05-1 thru -7, Section J2, for Installation-Provided Equipment.

The Contractor shall comply with both CCR Title 23, Division 3, Chapter 3.5 Urban Water Use Efficiency and Conservation as well as California Water Code, Division 6. Conservation, Development, and Utilization of State Water Sources.

Section 2.04 Environmental, Safety, Health, and Efficiency Requirements

Section 2.04.a Safety

Introduction 2-15

The Contractor shall ensure that all work be conducted in a safe, environmentally sensitive, and energy efficient manner that complies with all Federal OSHA and local regulations. The Contractor shall demonstrate proactive and innovative safety practices that complement the Center’s safety, health, environmental, and energy programs on a continual basis throughout the contract period. In addition, the Contractor shall provide all safety equipment required to perform the work specified in this contract.

Section 2.04.a.i Safety Requirements

The Contractor shall work in accordance with all applicable Safety requirements as set forth in the NASA Ames Health and Safety Manual (APR 8715.1), Ames Environmental Procedural Requirements (APR 8500.1), and provisions listed under PWS Section 2 Introduction & PWS Section 5 Management and Administration.

Section 2.04.b Workforce Safety and Occupational Health

The Contractor shall contribute to NASA’s goal of becoming the Nation’s leader in workforce safety and occupational health by helping to protect the entire ARC workforce and all assets.

Section 2.04.c Inspections

The Contractor's workspace will be inspected periodically for violations of Federal, State, and local regulations. Correction of violations will be the responsibility of the Contractor as determined by the Government. The Contractor shall provide support during audits or site visits.

Any fines levied on the Contractor by Federal OSHA or Cal-OSHA offices due to safety and health violations shall be paid to NASA within 30 days of notification by the applicable Government agency. The Contractor may negotiate in good faith with the applicable Government agency for a lesser fine. NASA will reimburse reductions in monetary fines to the Contractor during the next payment cycle.

Section 2.04.d Accidents

The Contractor shall report to the COR exposure to any substance, possible exposure to any substance, and all injuries reported to the Ames Health Unit and accidents resulting in death, trauma, occupational disease, serious bodily injury, or environmental damage/spills. All accidents shall be reported to the COR as soon as practicable, but no later than two (2) hours after their occurrence during regular working hours, or no later than 24 hours after regular working hours or at the start of the next working day, whichever is earlier.

The Contractor must complete a NASA mishap report using the NASA Mishap Information System (NMIS) Database at https://nmis.sma.nasa.gov and NASA Contractor Monthly Accident Report (CMAR) at http://cmar.arc.nasa.gov.

The Contracting Officer will make the final determination of damage and act if necessary.

Section 2.04.e Efficiency

The Contractor shall purchase and use energy efficient equipment and products throughout the performance period of this contract that meets the Department of Energy and Environmental Protection Agency criteria for use of the Energy Star® trademark label or is in the upper 25 percent of efficiency for all similar products as designated by the Department of Energy Federal Energy Management Program (FEMP). This applies to the Contractor unless the energy-consuming product is not listed in the Energy Star® Program or FEMP; no Energy Star® or FEMP designated product is reasonably available that meets the functional requirements of NASA and is cost effective over the life of the product taking energy cost savings into account, or a deviation otherwise approved in writing by the Contracting Officer.

Introduction 2-16

The EPAct (Energy Policy Act of 2005) contains establishment of specific conservation guidelines for federal agencies and strategies for execution methods in promoting federal leadership in energy management. The Contractor shall propose and implement an Energy Management and Water Conservation Program that will meet the energy and water management goals established by the Energy Independence and Security Act of 2007 (EISA 2007), Energy Policy Act of 2005 (EPACT), Executive Orders 12759, 13123, 13221, 13101, 13149, 13423, 13514, and 14057, and NPR 8570.1. The Contractor shall develop an implementation plan (DRD 047).

Section 2.04.f Protected Species

The Contractor shall protect endangered and protected species as outlined in Attachment 2.07.01, Subsection 4 Environmental Protection.

A Burrowing Owl Location Map and a map depicting burrowing owl habitat are shown in Attachments 2.02.01-7 & -8. The Contractor shall note the locations of burrows of burrowing owls on an on-going basis and shall maintain required clearance from burrows and refrain from performing any work within established no disturbance buffers.

The Contractor shall consult with Environmental Management Division (EMD) regarding any individual burrows within or adjacent to planned work areas and when work is expected to be in or adjacent to open grass fields considering burrowing owl habitat. In these cases, work shall not proceed without the authorization from the COR. The EMD will delineate active burrows within two weeks of notification by the Contractor and shall establish an appropriate no disturbance buffer around the active burrow. Work within 250 feet of a discovered active burrow shall cease until direction is provided by the EMD.

Government updated maps of known active burrows and burrowing owl locations will be provided on a periodic basis. Bird nests identified by the biologist shall be noted prior to work in the area. Unmarked bird nests found by a work crew during activity shall be reported to the COR and the EMD immediately but not more than 24 hours after discovery. Identified nests shall be avoided as to not disturb the nesting area until directions are provided by EMD which shall be followed with respect to nests.

The Western Pond turtle is another protected species found in the canals and ponds on the north side of Moffett Field. All work within 100 feet of levees or canals shall be coordinated through the EMD.

Historically this has not significantly impacted performance of this contract, but wild creatures can be unpredictable.

Section 2.05 Cooperation with Other Contractors

The Government may undertake or award other contracts for additional work at or near the sites of the work being performed under this contract. The AFSS II Contractor shall cooperate with the other contractors and adapt scheduling and work performance to accommodate the other contracts’ work.

Specifically, the Contractor shall provide for schedule coordination with the Groundskeeping Contractor, and other NASA contractors as identified by the COR, with respect to chemicals usage. Coordination shall ensure both contractors do not apply chemicals that, when combined create a nuisance or hazard, at or near the same location until safe to do so.

Scope of Work Summary 3-17

Section 3 Scope of Work Summary

This PWS includes an extensive scope of operations and maintenance services. Work performed under this contract may be in support of the NASA Agency, tenants (inclusive of other industry partners), and other Government agencies located at Moffett Field.

The Contractor must have a cost effective and quality focused management approach to provide all services as outlined below. Throughout performance of this Contract, the services required may necessitate that the Contractor provide the following: personnel, required training, facilities, tools, equipment, materials, spare parts, transportation, and management. This is to support the following major categories of work:

Section 3.01 Phase-In Services (Section 4)

This contract includes a provision for a Phase-in period to enable the Contractor to conduct all preparation activities necessary to be fully capable to perform all duties when required. This will include activities such as hiring, process development and establishment, and consumables purchasing.

Section 3.02 Management and Administration (Section 5)

This section of the PWS provides requirements related to the management and administration by the Contractor of their workforce and work products. This includes items such as, but not limited to: Security Requirements, work-related Permitting Requirements, personnel Training Requirements, Quality Control, and Documentation Requirements.

Section 3.03 Availability of Utilities and System Outages

Section 3.03.a Utilities Availability

The Government will furnish the utility services at existing outlets for the Contractor's use in those facilities provided by the Government for the work performed under the contract, including electricity, natural or manufactured gas, water, sewerage, thermal energy (where available), chilled water, steam, hot water, and high temperature hot water.

The Contractor shall provide and maintain the necessary service lines from the existing Government outlets to the work site.

Section 3.04 Operations and Maintenance (Sections 6 & 7)

Section 3.04.a Operations (Section 6)

Research and institutional facilities and utility infrastructure support provided by the maintenance and operations of the Facility Management Control System (FMCS) which is a Building Automation System/Building Management System (BAS/BMS). This includes the customer service desk functions to support, but not limited to, laboratories and specialized equipment, clean rooms, mission operations support, mechanical rooms, utility infrastructure related components or systems, warehouse functions, and various office space environments detailed in PWS Section 6, Operations Requirements.

Section 3.04.b Maintenance (Section 7)

Facility maintenance includes, but is not limited to, implementation of a comprehensive Reliability Centered Maintenance (RCM) program; management, maintenance, and operation of the Center’s

Scope of Work Summary 3-18

CMMS on a daily basis; proactive maintenance such as PM, PGM, and PdM; and reactive maintenance such as trouble calls and minor non-construction alterations.

Section 3.05 Reactive Maintenance (Section 8)

Reactive maintenance (can also be referred to as Trouble Calls) are the immediate unplanned repairs and adjustments. This approach prioritizes fixing problems as they arise, ensuring minimal downtime and restoring operations swiftly.

Section 3.06 Specialty Support Services (Section 9)

The contractor shall support hazardous material/waste/substance services including spill clean-up;

PM/PGM support; safety and environmental compliance including continuous inspections supporting Center, Agency and outside regulatory audits and assessments; documentation support of equipment, materials, and storage locations; pumping and processing industrial and storm water; and sewer discharge. The Contractor shall clean up or assist in the cleanup of all hazardous waste/substance spills that are directly related to maintenance related activities only. For all other spills, the Contractor may provide oversight and technical expertise to the clean-up activities provided by others. A contact person shall be available on a 24-hour, seven (7) day per week basis. These services shall be provided as detailed in PWS Section 9, Environmental Support Services and are to support activities executed by Plant Engineering Branch (PEB).

Section 3.07 Indefinite Delivery and Indefinite Quantity Information (Section 10)

Any portion of the scope outlined in this contract may be placed under a Contract Task Order at the discretion of the Government. All IDIQ work shall be provided under a TO during the course of this contract. CTOs may be funded by NASA or any of NASA’s customers located in the area via separate CLINs. See PWS Section 10, Indefinite Delivery Indefinite Quantity Procedures and Requirements, for specific details.

Section 3.08 Additional Specifications (Section 11)

Additional specifications necessary to ensure any work performed under this contract is completed in accordance with stated regulations and the additional specifications listed in this section. These specifications may apply to any portion of the scope of work outlined in this PWS e.g. Reactive Maintenance (Trouble Call) performance etc. These specifications may also be referenced independently in IDIQ Task Order scopes of work to further ensure compliance and uniformity.

Phase-In Requirements 4-19

Section 4 Phase-In Requirements

The Contractor shall perform Phase-In contract activities. In performing these activities, the Contractor shall perform phase-in activities for a period not to exceed 60 days to assume full responsibility for the AFSS II contract by the start of the base period. During this time, the contractor will not be responsible for performance of the effort described elsewhere in this PWS, except as referenced below.

Section 4.01 Phase-In

The phase-in process shall be accomplished as expeditiously as possible, with a maximum phase-in period of 60 days. The phase-in process shall not adversely impact the work being done by the outgoing contractor. It shall be conducted in a manner consistent with safe operation requirements. The incoming contractor is responsible for providing a qualified contractor staff by the end of the phase-in period at which time it will assume full responsibility for the performance of all contractual requirements.

The Contractor is responsible for working with the incumbent contractor to transition all knowledge, work products, operating procedures, and all other activities necessary to assume full responsibility of all contract activities and successfully performing all contract requirements without interruption. The Contractor shall submit a Phase-In Plan as required by DRD 014. All initial task orders shall be responded to in accordance with Task Ordering Procedures and negotiated by the end of phase-in period such that performance of all initial task orders can begin at the start of the contract base period.

Section 4.01.a During Phase-In

During Phase-In the Contractor Shall:

• Accomplish all tasks required to complete phase-in activities, to include, but not limited to, managing an orderly transition, hiring personnel, obtaining personnel badges and clearances, training personnel, and scheduling performance of work necessary to ensure the effective transfer of effort from the predecessor contractor.

• Provide all data deliverables due during the phase-in period as specified in this PWS, when clearly noted as applicable to the Phase-in Period, and obtain any necessary approvals.

• Participate in meetings with the predecessor contractor and the Government to identify and discuss problems or areas requiring attention during the phase-in period.

• Receive and store legacy data from contracts phasing into the pending contract effort.

• Receive assignment of any existing purchase orders (e.g., software licenses) phasing into the contract effort that will continue beyond the phase-in period and that are necessary for performance.

• Actively cooperate with the Government in completing any systems/compliance reviews that may be required, including expedient implementation of any necessary corrective actions.

• Ensure implementation of any requirements agreed to during discussions that are required by the effective date of the contract.

• Submit a single invoice to the Government at the conclusion of phase-in activities in the amount established for the value of CLIN 001.

• During the Phase-In period, the Contractor shall submit to the Contracting Officer an estimate of the number of personnel expected to be utilized at any one time on the contract.

Section 4.02 Inventory

Section 4.02.a Contractor Determinations

Phase-In Requirements 4-20

The Contractor shall determine which items it chooses to accept as Government furnished and the exact quantity, condition, and serviceability of those items and provide that determination to the CO. The hardware to review to make these selections are contained in Attachments J2.02.05-1 thru -7.

Section 4.02.b Equipment Identification

The Contractor shall identify equipment not desired for use, in writing to the COR during the Phase-In period. Equipment not desired shall be staged by the Contractor at an on-site location indicated by the COR for Government pick-up during the first seven (7) days following the start of the Base Period.

Section 4.03 Documentation and Reporting Requirements (DRDs)

Section 4.03.a Quality Control Plan (DRD 019)

The Contractor shall provide documentation for a Quality Control Plan, as required per Contract Requirement C5-404, Section 5.08.c, during the Phase-In period (see DRD 019 for details).

Management and Administration 5-21

Section 5 Management and Administration

Section 5.01 Management and Work Control Requirements

Section 5.01.a Management and Administration

The Contractor shall manage and ensure adequate and timely completion of all requirements as described herein. The Contractor shall provide adequate personnel with the necessary management expertise, maintenance and operational skills, and maintenance engineering support experience to ensure adherence to NASA Facilities Maintenance and Operations Management NPR 8831.2, and NASA Reliability Centered Maintenance Guide for Facilities and Collateral Equipment.

Section 5.01.a.i Work Schedule and Plan

The AFSS II Contractor must work with all interested parties to minimize interference between ongoing AFSS II work and the normal occurrence of Government business. In the event that contractor performed facilities support services will interfere or conflict with normal government business, it is incumbent on the Contractor to negotiate an acceptable schedule with local government customer(s) ensuring the impact on stakeholder’s operations are minimal. The government requires work schedules to be provided as per the example provided in Attachment 2.05.03, Section J2 (See DRD 015). This sample’s headers are to be utilized for this report.

Additional COR Notification (inclusive of rationale for request) is required when work schedule changes occur after submittal of schedule. Not all rationales will be considered, e.g. Lack of manpower is not an acceptable reason for work schedule changes.

Repetitive delays due to circumstances within the Contractor’s control will be documented in the annual Contractor Performance Assessment Reporting System (CPARS). Schedule conflicts as a result of changes to the schedule must be resolved with the Government’s concurrence, prior to the occurrence of conflict.

Government estimated annualized hours, where provided in many inventory attachments, are historical and for courtesy use exclusively. Please note that these estimated hours are not necessarily accurate to any particular bidder’s business processes. Shutdown planning requirements are provided in PWS Section 7.05.b.

Section 5.01.a.ii Media

Any information developed with, or as a product of, this contract will be the property of the Government.

Any media used to…