IFB_250122__SOWVerification_Memo.pdf

This is an interoffice memorandum from the Orange County Transportation Authority (Authority) regarding Scope of Work verification for a Genesys Cloud Call Center subscription renewal. The Authority is soliciting bids from authorized resellers to provide Genesys Cloud Annual Renewal services on an as-needed basis with no guaranteed usage for a one-year term effective March 11, 2026 through March 10, 2027. The Principal Applications Analyst noted that the scope of work verification form did not accommodate this procurement, as the form's two standard options did not align with this purchase requirement.

The budget allocated for this effort is $244,800 for the contract period. The procurement is for a product already in use by the Authority that must be this specific brand, which necessitated an exception to the standard scope of work verification process. As an authorized reseller purchase, this renewal represents a continuation of the Authority's existing Genesys Cloud Call Center infrastructure rather than a new implementation or service evaluation.