IFB_250122__ICE.pdf
PDF 308 KB Posted
- Attached to
- Genesys Cloud Annual Renewal
- Solicitation number
- 250122
- Issued by
- Orange County, California
About this file
This is an Independent Cost Estimate (ICE) document prepared by the Orange County Transportation Authority (OCTA) for the renewal of its Genesys Cloud Call Center platform. The procurement involves annual maintenance and support services, software licenses, and telephony usage for a one-year term effective March 11, 2026 through March 10, 2027. The requestor, Barbara Pouliot, Principal Applications Analyst, submitted the estimate on October 7, 2025 for Purchase Requisition R000732, which references existing Contract C-4-2140. No specific response dates, site visits, or bidders' conferences are documented in this cost estimate form. The contract is structured as a renewal procurement with no guaranteed usage volumes specified.
The total estimated cost for this procurement is $244,800.00, representing the entire budget allocation for the Genesys Cloud Call Center solution and related services. The cost estimate is based on published pricing available on Genesys' website, with consideration given to rate changes published annually each January. Since Genesys operates through authorized partner distributors rather than direct customer sales, the estimate incorporates both published rates and quotes obtained from these distribution partners. All estimated costs are categorized under Information Technology Support with no direct labor, overhead, materials, travel, or subcontractor expenses itemized separately. The procurement is designated for submission to Contracts Administration & Materials Management (CAMM) along with the requisition and scope of work documentation.
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INDEPENDENT COST ESTIMATE (ICE)
FA-CAMM-006.docm (09/25/15) Page 1 of 3
INSTRUCTIONS
Complete and submit all three pages to Contracts Administration & Materials Management (CAMM), along with your requisition and scope of work. CAMM will not start the procurement until all three documents have been received.
PART I – GENERAL INFORMATION
Project Description: Renewal of OCTA's Genesys Cloud Call Center platform. Includes annual maintenance/support, licenses, and telephony usage.
SHADED AREA FOR PROCUREMENT USE ONLY
Assigned Buyer No.:
D/M/WBE%:
Purchase Requisition No.: R000732
New Contract / Procurement
Contract Amendment Current IFAS Printout Contract / PO No.: C-4-2140 (Required for Amendments)
Contract Task Order
Option Term
Date: 10/07/2025
Requestor: Barbara Pouliot Prin. Applications Analyst - UC Phone Ext.:
Name Title
Signature:
Cost Estimate: $ 244,800.00 (include shipping, handling and taxes, if applicable)
PART II – ESTIMATE GUIDE
Please substantiate the estimate using the following information.
Estimate Type Items to Include Where to Find Supporting Information
Services (Other than A&E)
1. Tasks you want done
2. Types of people needed (i.e., supervisor, administrative assistant, other)
3. Positions required (i.e., Project Manager, Deputy PM, Senior Engineer / Planner, other)
4. Estimated hours by position
5. Salary / billing rates applied
6. Prevailing wage rate category applied
7. Profit / applied fee
8. Direct expenses
9. Completion schedule
1. Current or past contracts for similar services
2. Other properties / departments doing similar work
3. Historical price and cost data
Estimate Guide Continued
(714) 780-2359
FA-CAMM-006.docm (09/25/15) Page 2 of 3
Estimate Type Items to Include Where to Find Supporting Information
Architects, Engineers, Designers
1. Tasks you want done
2. Types of people needed (i.e., engineers, administrative assistant, other)
3. Positions (Project Manager, Deputy PM, Senior Engineer / Planner, other)
4. Estimated hours by position
5. Salary / billing rates applied
6. Profit / applied fee
7. Overhead rate (%)
8. Direct expenses
9. Completion schedule
1. Current or past contracts for similar services
2. Other properties / departments doing similar work
3. Historical price and cost data
Goods/Equipment 1. Product needed
2. Quantity
3. Unit price
4. Markups, overhead, profit
5. Delivery schedule desired
6. Warranty
1. Vendor survey / market survey
2. Current or past contracts for the same or similar product
3. Historical price and cost data
4. Various published indices
Construction 1. Product needed
2. Labor (at a minimum use Davis Bacon)
3. Materials
4. Bonds
5. Insurance
6. Mobilization
7. Equipment
8. Markups, fringes, overheads, profit
9. Completion schedule
1. “Means Book”
2. “Blue Book”
3. Davis Bacon wage rates / prevailing wages
4. Current or past contracts for the same project
5. Historical price and cost data
Additional Information: Estimated costs are based on published pricing available on Genesys' website. Note that Genesys publishes any rate changes each January so prices reflect an estimate based on this. Genesys does not sell maintenance/support or deal directly with customers like OCTA directly, they work through partner/distributors similar to Microsoft M365. Additionally, a quote for some of the items was obtained and used where the rates are set by the partners. Renewal term is 03/11/26 to 03/10/27.
FA-CAMM-006.docm (09/25/15) Page 3 of 3
PART III – INDEPENDENT COST ESTIMATE
Using the information provided in Part II, prepare the ICE for your procurement.
Use any or all of the categories listed below.
Prepared By: Barbara Pouliot Date: 10/07/2025
Signature:
DESCRIPTION OF COST ELEMENTS
1. DIRECT LABOR
(List of Labor Categories) Estimated
Hours Rate Per Hour ($)
Estimated Cost ($)
Total Est.
Cost ($)
$ $ 0.00 $ $ 0.00 $ $ 0.00 $ $ 0.00 $ $ 0.00 $ $ 0.00
Total Direct Labor: $ 0.00
2. OVERHEAD
Rate (%)
(use decimal input)
Total Labor ($)
Estimated Cost ($)
Total Est.
Cost ($)
% $ 0.00 $ 0.00 $ 0.00
3. MATERIALS/SERVICES (Excluding Information Technology [IT]) Estimated Cost ($)
Total Est.
Cost ($)
$ $ 0.00
4. INFORMATION TECHNOLOGY SUPPORT Estimated Cost ($)
Total Est.
Cost ($)
Genesys Cloud Call Center Solution & Services $ 244,800.00
Total IT Support: $ 244,800.00
5. TRAVEL Estimated Cost ($)
Total Est.
Cost ($)
$ $ 0.00
6. SUBCONTRACTOR(S) / CONSULTANT(S) Estimated Cost ($)
Total Est.
Cost ($)
Total Subcontractor(s) / Consultant(s): $ 0.00
7. OTHER DIRECT COSTS Estimated Cost ($)
Total Est.
Cost ($)
$ $ 0.00
8. TOTAL ESTIMATED COST: $ 244,800.00
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