Attachment_1_IDIQ_Performance_Work_Statement.pdf

IDIQ Performance Work Statement (PWS) Attachment #1

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Medical Treatment Facility Operations & Maintenance

Performance Work Statement

1.1 Introduction: The Department of Defense, U.S. Federal Agencies, and the Air Force

Medical Support Agency (AFMSA) maintains Medical Treatment Facilities (MTF) both domestically and abroad. The Government and AFMSA have a requirement to maintain their medical treatment facilities through the award of Medical Treatment Facility Enterprise service contract(s). As these facilities provide medical treatment services a large amount of mechanical and electrical equipment is necessary to provide continuous, redundant environmental support.

These facilities and systems require ongoing scheduled preventative maintenance, unscheduled service and repair, as well as minor construction (repair and alteration) work.

1.2 Background: The Government provides routine and mission-critical medical and facility resources to support the military and civilian community both in the Continental United

States (CONUS) and Outside CONUS (OCONUS). The Governments operational goal is to provide this service regardless of geographic location. Government facilities encompass mechanical, electrical, and electronic monitoring equipment necessary to provide continuous, redundant environmental support to mission-critical medical facilities. Because of the complexity and need for consistency of this support, dedicated maintenance, repair, engineering, and minor construction work is essential to ensure mission-critical services and supplies remain constant and uninterrupted. This contract supplies facility maintenance and repair services to

Government Medical Treatment Facilities.

1.3 Purpose. Purpose is to provide facility sustainment, restoration, modernization and facility operational maintenance & services for Medical Treatment Facilities (MTF) operated by the Department of Defense and U.S. Federal Agency.

1.4 Objective. The objective of this solicitation is to acquire worldwide Operational and

Maintenance (O&M) Services at Government medical and related non-medical facilities to include medical centers, ambulatory surgical centers, hospitals, ambulatory surgical centers and clinics. Currently facilities include inpatient medical facilities, medical clinics, dental clinics, and veterinary clinics serving the eligible populations. The military health system operates in most states, Washington DC, and multiple countries overseas. The operational goal is to provide world class medical facilities availability through a maintenance approach which streamlines the repair process, incorporates incidental construction projects, improves standardization and lowers overall operational cost.

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1.5 Services. The contractor shall provide all personnel, equipment, tools, vehicles, materials, supervision, subcontracts, and other items and services necessary to perform all operation, maintenance, repair tasks, and minor construction on medical facilities, real property systems and real property installed equipment identified at the Task Order level. All identified work is to be accomplished in accordance with the Real Property Standard (RPS) (Task Order

Attachment), unless identified as not required in the site specific PWS, for medical facilities defined in this performance work statement (PWS).

Work will be performed in accordance with the standards in this IDIQ Contract and at Task

Order level and under no circumstances should a change to real property diminish the safety features, functionality and/or quality of service being provided prior to the application of the design. The Contractor awarded under this IDIQ Contract and at the Task Order level has the responsibility to investigate to the fullest extent the existing conditions and requirements associated with healthcare system requirements and assure that any planned modifications can meet or exceed the requirements.

The principal outcome for work is to keep these facilities maintained and repaired, to the world class standards applicable to medical life and health safety requirements, through requirements described in the IDIQ Contract and Task Order:

1.5.1 Preventive Maintenance:

The work required to preserve or maintain a medical facility and real property equipment in such a condition that it may be effectively used for its designated functional purpose. Maintenance includes work to prevent damage that would be more costly than to repair the equipment.

Maintenance includes work to sustain components, or to investigate and identify the source of problems before they become serious and may also include inspection, testing, cleaning, lubrication, adjustment, calibration, and part or component replacement and programming as required.

1.5.2 Unscheduled Maintenance:

The work required to repair or replace failed, failing, damaged, or defective facility equipment as specified in the task order PWS. Repair may be overhaul, renovation, or replacement of nonfunctional parts or materials that have failed or deteriorated by action of the elements or usage and have not been corrected through preventive maintenance. It is also the replacement of the entire unit or system if beyond economical repair. Unscheduled maintenance may also include minor renovation to support the medical mission such as converting an office area into a patient room. The Contractor is responsible for the initial assessment of the repair. If a further study is required they are to notify the Government immediately.

1.5.3 Specialized O&M Services:

Specialty services related to the sustainment of medical facilities such as equipment inventories, validations, condition assessments, facility/equipment commissioning, unscheduled maintenance

Page | 3 studies, identification and or validation of problems/deficiencies, preparation of unscheduled maintenance work, plans describing method of correction/repair, actual execution of work plan to repair failed or failing medical and non-medical facility systems, implementation of automated maintenance management and CADD systems, facility-related studies such as, but not limited to, those relating to facility sustainment, restoration, and modernization, as well as providing technical assistance for databases containing facility maintenance records. Additionally, the performance of special studies supporting Base Realignment and Closure (BRAC), transformation planning and other Department of Defense (DoD) medical facility related programs may be required. The GSA FAS/PBS special studies to support these and other programs would be limited in scope to the impact of Government decisions (to include cost impacts) on the medical facilities and equipment. Because the GSA contractor will have the most current information on the inventory and condition of the medical facilities and equipment, they are the best source of information to support these programs.

1.6 Contractor Personnel. The contractor shall have demonstrated knowledge of codes, standards, directives, and criteria governing the operation, maintenance and repair of medical treatment facilities, including, military requirements, The Joint Commission (TJC) or the

Accreditation Association for Ambulatory Health Care (AAAHC) as applicable, National Fire

Protection Association (NFPA), Occupational Safety and Health Administration (OSHA) and the Environmental Protection Agency (EPA).

1.6.1 Key Personnel - Contractor Personnel - Key Personnel positions may be performed by one individual acting in two capacities, for example the Project Manager may be the same as the

Program Manager depending on the number of sites an IDIQ holder manages. It is the discretion of the contractor to determine workload capacity of their personnel to ensure all responsibilities of these positions are performed.

1.6.1.1 Program Manager. Has overall responsibility for the IDIQ contract’s total O&M program and serves as the single point of contact and liaison between the Contracting Officer and the contractor. The Program Manager will monitor customer satisfaction and feedback from the Project Managers and any monthly reports that have a subpar reporting. If the Project

Managers are not able to resolve the customer complaint then the Program Manager will engage and resolve the issue. The Program Manager will be responsible to monitor PM, CM, Technical

Instruction (TI) and PBS Task Order completion rates. If at any time the rate of percentage or scheduled completion dates falls below the contract requirements the Program Manager will engage and provide a corrective action until resolved. It is considered a strength if the Program

Manager possesses a recognized four-year college degree in engineering or business management. The Program Manager shall have ten years’ experience in managing and supervising facility O&M projects or have a resume with experience acceptable.

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1.6.1.2 Project Manager. Has overall responsibility for one or several O&M project(s) and/or task orders, or has direct responsibility for all O&M effort for a particular Task Order or site.

The Project Managers will be the main focal point for Portfolio Managers to address any onsite occurrences or code related inquires. The Project Managers will provide overview, guidance and updates to the CMMs on any standards, code changes and policies that may affect the day to day operations of the Task Order. The Project Managers will continuously monitor customer satisfaction by reviewing DMLSS reports, monthly reports and customer complaints of any form.

The PM will report the occurrences to the Program Manager. The Project Manager shall possess a recognized four-year college degree in engineering or business management or seven years’ experience in managing and supervising facility O&M projects, demonstrate familiarity with the various codes and standards applicable to the tasks covered by the PWS, or have a resume with experience and knowledge acceptable or submit a resume with similar experience.

1.6.1.3 Contract Maintenance Manager Clinical Business Occupancy (CMM-C). Has direct responsibility for all operations and maintenance (O&M) effort for a particular site. The CMM will schedule PMs, CMs and the parts and materials needed to execute the work within the required completion dates. The CMM-C will coordinate with FM/COR to insure the work is completed without interfering with medical operations. The CMM will coordinate and communicate with the FM/COR to facilitate the equal understanding of the customer satisfaction rating on the monthly report. If the FM/COR documents or has a customer complaint the CMM will resolve the issue and report the issue to the Project Manager. The CMM will ensure all work is completed within the terms of the contracts. The CMM must request in writing from the contracting officer any additional time needed to complete work after the approved scheduled completion date. A copy of any extension request must be provided to the COR, SRM PM and

Contractor Project Manager.

The CMM-C shall be technically qualified in the field of Healthcare Facilities Management and will have, as a minimum, two (2) years’ experience in a business occupancy medical facility operations and maintenance and minimum, five (5) years servicing and/or renovating commercial buildings, including the supervision of a diversified work force responsible for operations, maintenance and repair of commercial building infrastructure systems. CMM-C will be familiar with the various codes and standards applicable to the O&M tasks covered by the performance work statement, NFPA, EPA, and Occupational Safety and Health Administration

(OSHA) codes and standards and AAAHC and TJC for clinics accreditations. It is considered a strength if the CMM possess a current Certified Health Care Facility Manager (CHFM) certificate. The CMM-C must be able to read, write, speak, and understand English. If the CMM-

C possesses current HVAC licenses, certification, completed an accredited HVAC trade school, or has documented HVAC work experience it will be considered a greater value compared to

CMM-C without this skill set. The CMM-C must have the identified experience or submit a resume with similar experience. An alternate CMM-C must be designated with the same responsibilities/qualifications should the primary CMM-C be unavailable.

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1.6.1.4 Contract Maintenance Manager Health Care Occupancy (CMM-H). The CMM-H will meet or exceed code and performance criteria from Section 1.2.1.3 and possess additional skills annotated in this section. The Health Care task order/sites would involve Ambulatory Care, Hospitals, and Medical Centers. The CMM-H will be technically qualified in the field of

Healthcare Occupancy Facilities Management and shall have minimum, five (5) years’ documented experience in a bedded medical facility managing operations and maintenance, including the supervision of a large diversified work force too include mechanics, technicians, clerks and engineers responsible for operations, maintenance and large quantity of ongoing repairs of medical building infrastructure systems. Additional to section 1.3.1.3 the CMM-H will be qualified, experienced and knowable with the various Health Care codes, standards, and The

Joint Commission (TJC) tracking and reporting requirements to successfully pass a TJC Heath

Care accreditation inspection. It is considered a strength if the CMM-H possess a current

Certified Health Care Facility Manager (CHFM) certificate. The CMM-H must have the identified experience or submit a resume with similar experience. An alternate CMM-H must be designated with the same responsibilities/qualifications should the primary CMM-H be unavailable.

1.6.2 Contractor Employees. The contractor shall not employ any person for work on this contract if such person is identified to the contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

Where reading, understanding, and discussing safety and environmental warnings are an integral part of a contractor’s employee’s duties, that employee shall be able to understand, read, write, and speak English, except where a contractor employee is hearing impaired.

1.6.2.1 Contractor Personnel Appearance and Identification. Contractor personnel will present a neat appearance and be easily recognized as contractor employees. Contractor personnel are subject to all sanitation and infection control requirements of the medical treatment facility and shall maintain the appropriate levels of cleanliness commensurate with the requirements. The contractor will provide each employee with an identification badge that includes the employee's name, employee's photograph, and name of the contractor. Identification shall be available at the time of employment and will be worn or attached to the outer garment.

Contractor personnel will be free of body odor and wear a clean uniform/clothing each day.

Fingernails must be kept clean and free of dirt, and hair must be neatly combed. Jewelry must be kept to a minimum.

1.6.2.2 Personnel Qualifications. Before allowing employees to start work under the terms of this contract, the contractor shall ensure that employees have the required qualifications and, if applicable, have the required current and valid professional certifications or licenses, in compliance with federal, state, and local environmental requirements or laws. Employees operating motor vehicles will have a valid state driver’s license. If an employee is perceived by the COR as being a potential threat to the health, safety, and security of hospital personnel they can be removed and the Contractor asked to provide new employees.

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1.6.2.3 Employment Restrictions. The contractor shall not employ any person who is an employee of the United States Government or any person(s) that would create a conflict of interest or the appearance of a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of Defense, either military or civilian, unless such persons seek and receive approval according to DOD Directive 5500.7, Joint Ethics Regulations (JER). The contractor is cautioned that off-duty active military personnel employed under this task order may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time will not constitute an excuse for nonperformance under this task order.

1.6.2.4 Minimum Contractor Staffing. The contractor may need to maintain minimum staffing requirements where applicable as defined in an individual task order per a site specific

PWS (i.e. CM/PM operations, minimum staffing on back shifts, minimum boiler plant staffing, etc.).

1.7 Contractor Employee Health Requirements. If there is a discrepancy or dispute as to requirements in this section the contractor shall address with the CO.

1.7.1 Employee Health Records. The contractor shall provide to the Contracting Officer all documentation of employees being vaccinated (or TB tested) in accordance with the MTF’s policy as well as other supporting documents required by TJC or AAAHC as applicable, OSHA, National Institute for Occupational Safety and Health (NIOSH), and Centers for Disease Control

(CDC) regarding employee health records.

1.7.2 Pre-employment Physical Examinations and Immunizations. The contractor shall be responsible, at contractor expense, for pre-employment physicals and immunizations for contractor personnel, to include immunizations/shots prescribed by the MTF policies.

Employees, who may have occupational exposure to blood or body fluids, or other potentially infectious materials, should receive the Hepatitis B vaccine, or sign an informed voluntary declination letter to be maintained by the contractor in the employee's health record with a copy provided to the MTF for MTF records, or have documented immunity to Hepatitis B infection.

Employees who sign declinations may change their minds at any time and receive the Hepatitis

B vaccine. In addition to immunizations/shots required as pre-employment requirements, contractor personnel identified by the MTF Infection control Officer (ICO) shall receive

Government-provided shots. Contractor personnel who have received immunizations/shots from other sources shall provide proof of immunizations to the COR. Pre-employment immunizations and medical examination requirements prescribed by the MTF will be provided by the MTF to the contractor before task order start. Note: Employees may be exposed to biohazards when working on the maintenance of systems that touch human waste such as: dental vacuum system, sewage system, etc.

1.7.3 Other Requirements for Physical Examinations. The MTF Commander, or his designated representative, may require nose and throat cultures and blood samples from

Page | 7 contractor personnel when required by the Infection Control Officer. The MTF Commander reserves the right to have any contractor employee re- examined during the term of the contract at contractor expense. Medical examination requirements prescribed by the MTF will be provided by the MTF to the contractor before task order start.

1.7.4 Medically Unfit Employees. The Government has the right to determine if contractor employees are medically unfit to continue performance. If an employee is determined to be medically unfit, the Contractor is to provide a replacement employee until the Contracted

Employee can return to work. When an employee has been designated as medically unfit for work, the employee will be removed from the site by the contractor. The employee will not return to the MTF site until re-examined by a contractor-selected physician or, if applicable, the appropriate MTF physician, and given a release to work statement.

1.8 Security Requirements. Security requirements will include but not be limited to base pass requirements, security clearance requirements, MTF required common access card training and will be processed through the Air Force. The MTF unit security monitor will initiate a DD

Form 254, DOD Contract Security Classification Specification, if security requirements are in effect. The contractor is responsible to obtain security requirements from the awarded task order site’s security personnel and ensure they comply. Detailed security requirements will be defined at the task order level.

Homeland Security Presidential Directive 12 (HSPD-12). Homeland Security Presidential

Directive 12 (HSPD-12) was issued to implement the policy of the United States to enhance security, increase Government efficiency, reduce identity fraud, and protect personal privacy by establishing a mandatory, Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and contractors (including contractor employees). Under this directive, the heads of executive departments and agencies are required to implement programs to ensure that identification issued by their departments and agencies to Federal employees and contractors meets the Standard. This policy can be found at the following website: https://www.whitehouse.gov/omb/e-gov/hspd12_reports/.

In performance of services under this task, contractor shall insure all its personnel who require physical access to federally controlled facilities and access to federally controlled information systems by 27 October 2007, have been issued identification in compliance with HSPD-12 policy. In their proposals, offerors shall confirm they will comply with the government client’s identification procedure that is implementing HSPD-12 policy. The Security/Identification point of contact for the client agency that is responsible for implementing their HSPD-12 compliant policy will be furnished at time of award. All costs associated with obtaining necessary clearances shall be borne by the contractor.

1.8.1 Pass and Identification Requirements. Each employee will obtain the required pass and identification items as applicable for contractor personnel and contractor owned vehicles.

These forms are issued by the Security Police Pass and Identification office: DD Form 1172, Application for Civilian Identification Card, Registered Vehicle Expiration, DD Form 2220, DOD Registered Vehicle and Installation Tab. Additionally, the MTF may provide identification badges to be worn by contractor employees.

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1.8.2 Listing of Employees. The contractor shall maintain a current listing of employees. The list will include employee names and identification information. This list will be validated by the contractor and provided to the COR and SRM within 5 calendar days of start of period of performance of the task order. An updated listing shall be provided upon any change of employees at the task order level.

1.8.3 Background Checks. All contractor and all associated sub-contractors employees shall comply with applicable installation access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks or background investigation to meet installation access requirements to be accomplished by installation Security Forces Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force

Protection Condition at any installation or facility change, the Government may require changes in contractor security matters or processes.

1.8.4 Security Training. The contractor and all associated sub-contractors shall receive a brief/training (provided by the MTF) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than 5 calendar days after the completion of the training. All contractor employees and associated sub-contractor employees must complete the

DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Air Force training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within one months of employment.

1.8.5 Escorting of Employees. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

1.8.6 Pre-screen of Employees. The Contractor must pre-screen Candidates using the E-verify

Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 calendar days after the initial contract award.

1.9 Employee Training. Contractor shall provide at their expense all training required by federal, state, local laws, directives, and MTF as well as meet the standards of relevant regulatory agencies. These regulatory agencies include, but are not limited to, NFPA, OSHA, and EPA. The contractor is responsible for ensuring the highest level of service and code

Page | 9 compliance, and OEM manufacture training. There may be government provided training which will conducted at government expense which contractor personnel will be required to attend.

1.9.1 Contractor employees are required to attend mandatory MTF-provided in-service training

(e.g., Newcomer’s Orientation, Infection Control, Blood-borne Pathogens, etc.). Completion of

MTF-provided training should be documented and a copy of the documentation provided to the contractor for the employees personnel record. Completion of training / certifications shall be reported to COR within 3 calendar days on completion and within calendar 15 days of start of period of performance as applicable.

1.10 QUALITY ASSURANCE (QA). The Government will evaluate the contractor's performance in accordance with the appropriate Inspection of Services clause(s) and the Quality

Assurance Surveillance Plan (QASP) for the contract. Government personnel will record all surveillance observations. The COR will maintain a file of all inspection results. Government surveillance of tasks not listed in the performance requirements summary or by methods other than those listed in the performance requirements summary may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures, DMLSS generated QAs, and/or other contract provisions. Successive months of unsatisfactory performance of any required service may result in appropriate action by the CO in accordance with the Inspection of Services clause(s).

1.10.1 Performance Evaluation Meetings. The CMM-C/H will meet with the CO, COR, Facilities Manager and other Government personnel as determined by the CO and COR. As a minimum, meetings will be held monthly. Written minutes of any such meetings will be prepared by the contractor, provided to the COR for review and approval, and a copy of the minutes will be provided by the COR to the contractor officer/contractor once finalized. If a non-concurrence exists with any portion of the minutes, such non-concurrence will be provided in writing to the

COR within 10 calendar days following receipt of the minutes. A copy of all meeting minutes will be maintained by the contractor for the length of the contract performance period.

1.10.2 Quality Assurance Surveillance Plan. The Government, at the task order level will conduct surveillance based on the Quality Assurance Surveillance Plan in compliance with FAR

Part 46.4-Government Contract Quality Assurance (Task Order Attachment).

1.10.3 Quality Control Plan (QCP). A Quality Control Plan will be submitted by the contractor to the CO for review and approval in accordance with the basic contract. A copy of the plan will be maintained on-site by the contractor. This plan will include:

1.10.3.1 Inspection System. Specifics of areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

1.10.3.2 Defects. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

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1.10.3.3 Records. A description of the records to be kept to document inspections and scheduled and unscheduled actions taken. The records of inspections will be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.10.3.4 Reviews and Inspections. Contractor services rendered shall be subject to regular reviews and inspection by the Government both during operations and after completion of all work. Reviews and inspections may be scheduled at random. Quality Assurance by the

Government is not a substitute for Government satisfaction and Contractor internal quality control.

1.10.3.5 Work Completion Report. The contractor is required to provide a report to the

COR by the fifth working day of the month of all work completed during the previous month.

Any deficiencies disclosed during the course of any inspection which constitutes a safety hazard to either personnel or equipment shall be immediately reported to the Task Order COR.

1.11 PHYSICAL SECURITY. The contractor shall safeguard all government property.Key

Control. The contractor shall establish and implement methods to ensure all keys issued by the

Government to the contractor for contractor employee use are not lost, misplaced and or used by unauthorized persons. Keys will not be duplicated or removed from the MTF premises.

1.11.1 Lost or Duplicated Keys. The contractor shall immediately report to the COR any occurrences of lost or unauthorized duplication of keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the CO to re-key or replace the affected lock or locks without cost to the Government. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Contractor without cost to the Government. The Government may, however, at its option, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due the contractor. Contractor personnel will not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms or areas required to be locked will not be left unattended during duty performance and will be re-locked by contractor personnel after completion of duties.

1.11.2 Lock Combinations. The contractor shall control contractor employee access to government provided lock combinations to preclude unauthorized entry.

1.11.3 Controlled Forms. If controlled forms are required for use, the contractor shall control access to these forms.

1.12 HOURS OF OPERATION. The contractor will perform the services required under this contract primarily during the normal duty hours of 0730 to 1630 hours (local time) or as specified in the site specific PWS. Additional hours may be scheduled to accomplish activities to minimize impact on the staff and patients. Any overtime must be requested and approved through the COR or CO prior to overtime being performed. Overtime will be processed through the TI process.

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1.12.1 Work Restrictions. There may be mission situations that require the contractor to work other than normal duty hours and during holidays. Examples of these situations are military exercises, contingency operations, or weather emergencies. When access to a work area conflicts with the mission requirement, work will be scheduled to minimize the disruption. Such scheduling may require work to be accomplished at times other than normal duty hours.

1.12.2 Hours of Operation Other Than Normal. The contractor shall schedule work activities to minimize impact on the MTF. Scheduled maintenance work in the MTFs that is deferred due to MTF mission requirements will be rescheduled without additional cost to the Government.

The contractor shall notify the COR if deferred work adversely affects the maintenance performance as identified in the QASP to seek approval to perform work outside of normal duty hours which may be billable via the TI process.

1.12.3 Special Event Services. Temporary and emergency power generation services may be necessary to accomplish certain maintenance, repair, and new service connections. Such temporary and emergency services will be coordinated with the COR and will be accomplished using methods to avoid service interruptions, where possible, or to minimize system downtime where such interruptions of service are unavoidable. The COR will be notified of the scheduled temporary service conditions at the time of job scheduling and will be notified of all service interruptions as soon as possible, with notification time not to exceed one hour after contractor identifies an emergency situation.

1.12.4 Emergency Services. The contractor may be required to respond to an emergency situation with qualified personnel outside normal duty hours. For purposes of this specification, an emergency situation is any condition that requires immediate action to eliminate hazards to life or serious injury hazards to personnel, prevent loss or damage to Government property, or restore mission essential services. Emergency work outside of normal duty hours will be treated as an unscheduled maintenance action and will be performed in accordance with the

“Unscheduled Maintenance” process described in Section C.5 of this PWS.

1.12.5 Special Events. The contractor may be required to provide GSA FAS related services to support special events during and outside of normal duty hours for anticipated special events that include, but are not limited to open house, distinguished visitor support, exercises, change-of commands, and inspection preparation, If required, work outside of normal duty hours will be performed in accordance with the “Unscheduled Maintenance” process described in this PWS.

1.12.6 Holidays. The following are Federal Holidays and the facilities will not be open for work to be performed -

New Years Day

Martin Luther King's Birthday

President's Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran's Day

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Thanksgiving Day

Christmas Day

Generally, holidays that fall on Saturday are observed on the previous Friday. Holidays that fall on Sunday are observed on the following Monday. Additionally, Wing/Unit “down days,” and

Wing/Unit “family days” will be duty days for the contractor employees. Any holiday declared by executive order or other legislation as a One-time holiday for federal workers, such as inauguration day, shall not be a paid holiday. That is, if the Government instructs the Contractor that its employees are not to report to work, the decision to pay or not pay its employees for the

Holiday is an internal decision of the Contractor. There will be no increase in Contract price associated with such Holidays.

1.13 CONSERVATION OF UTILITIES. The contractor will ensure employees practice utilities conservation. The contractor shall operate under conditions that prevent the waste of utilities to include but not limited to:

Setting and maintaining mechanical equipment controls per Unified Facility Criteria

(UFC) and DoD/Agency guidance for Heating, Ventilation, and Air Conditioning (HVAC) systems in accordance with applicable directives, instructions, manuals, and engineering technical orders

Turning off water faucets or valves when not in use

Reporting and repairing all types of water/liquid leaks and drips

Reporting and repairing rip, torn or missing insulation

Understanding and supporting MTF energy conservation initiatives and programs

Support United States Air Force Infrastructure Energy Strategic Plan 2013

Monthly read, document and submit to COR all utility (water, gas, diesel, electric) meters

Monthly read, document, submit to COR all web based utility metering

At least one HVAC mechanic or technician for each task order will possess the knowledge and skill to fully operate the DDC and EMCS systems to insure the HVAC systems operate at peak design efficiency

1.13.1 Compliance with Laws and Regulations. The contractor will be knowledgeable of and comply with all applicable Federal, State, and local laws, DHA and military regulations, and requirements regarding environmental protection. The contractor will ensure policies and procedures are established that protect the health and safety of employees and the community and minimize/eliminate the risk of environmental pollution. The contractor will comply with the installation’s Hazardous Waste Management Plan.

1.13.2 Notification of Environmental Spills. The Contractor is to adhere to all environmental regulations regarding the disposal and handling of hazardous materials. Furthermore the

Contractor is to notify the Government of any leaks or spills immediately that may have an environmental impact. If the contractor spills or releases any substance listed in 40 CFR 302 into the environment, the contractor will immediately report the incident to the COR. The contractor will be liable for containment and environmental clean-up of the spill or release of such substance.

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1.13.3 Hazard Communication Program. The contractor will be responsible for implementing a Hazard Communication Program for all contractor employees IAW OSHA requirements.

1.13.4 Hazardous Substance Abatement. Abatement of hazardous substances will be conducted in accordance with the installations Hazardous Waste Plan and the Contracting

Officer Representative (COR) and Contracting Officer will be promptly notified of the situation.

1.14 FIRE & SECURITY POLICE. The contractor shall follow local fire prevention and security procedures and regulations to include compliance with Interim Life Safety Measures

(ILSM) as mandated by the TJC or AAAHC as applicable. The contractor will develop and implement Interim Life Safety Procedures for contractor employees consistent with the MTF

Interim Life Safety Program.

1.15 SAFETY. The contractor shall comply with safety standards, furnished by the MTF

Safety Office and for instructing employees in safety measures as specified in the PWS reference documents. Initial MTF-specific safety orientation training will be provided by the

Government.

1.15.1 PLANS. The contractor will submit a Health and Safety Plan and Accident Prevention

Plan by the contractor to the Contracting Officer and COR in accordance with the requirements of Contract Data Requirements List (CDRL) (Task Order Attachment). A copy of the plans will be maintained on-site by the contractor.

1.16 WARRANTY ENFORCEMENT. The contractor shall be responsible for tracking and complying with manufacturers’ and contract warranties, shall maintain on-site warranty records of all equipment, and supporting documentation for any warranty claims. All warranty information will be provided to the MTF Facility Manager, as necessary, for entry into Defense

Medical Logistics Standard Support (DMLSS). The Government will provide the contractor with all existing warranty documentation at the start of the task order. The contractor will be held responsible for voiding warranties only if the Government has provided the appropriate warranty information.

1.17 COORDINATION WITH OTHER CONTRACTORS. The contractor will coordinate, cooperate and support under task order threshold with other contractors and Government employees and carefully schedule work to minimize conflict. The contractor will be responsible for day-to-day interface with other base and MTF work centers. The COR will assist with resolution of work schedule conflicts. The contractor will be responsible for performing lock out/tag out as may be required by the contractors performing the renovation work. Non-conforming or safety observations the contractor observes will be reported to the Facility manager the same working day.

1.18 ACCOMMODATION OF GUESTS. The contractor shall assist and cooperate as needed in routine facility inspections and studies, and shall provide for the general

Page | 14 accommodation of guests of the installation Commander, Department of Public Works, Base

Civil Engineering, GSA CO, or MTF Commander.

1.19 PERMITS TO WORK

1.19.1 Work Clearance. The contractor shall acquire the work clearance from the appropriate government office by processing a Work Clearance Request through the COR, DPW, BCE in-turn for all work, such as digging, that may interfere with the normal flow of traffic or disrupt utilities. The contractor shall have a completed/approved request prior to starting such work.

1.19.2 Welding Permit. A welding permit shall be obtained from the Base Fire Department prior to beginning any brazing/welding operations or any other work requiring open flames.

1.19.3 Permits for Off-base Dumping. Permits for off-base work such as dumping of contractor refuse from maintenance or repair projects will be obtained by the contractor.

1.20 CONTINUITY OF SERVICES. To ensure continuity of all O&M services, except as noted elsewhere, the contractor shall be prepared to fully commence on the start date of this contract, and should not assume that the Government or previous contractor employees will be available to guide, direct, or specifically orient employees.

2.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

2.1 GENERAL INFORMATION. The Government may or may not provide all services to maintain the facilities, equipment, materials, and services listed in this PWS section. The site specific PWS will provide clarification as to whether the Contractor or Government is responsible for the duty described.

2.2 Government-Furnished Facilities. The Government will provide the contractor with adequate administrative office space and adequate space to store supplies, equipment and vehicles at a task order level. Office space should be consistent with quality of life standards for administrative areas, should be 150 square feet or greater in size, and should be environmentally controlled. Office space will have access to restrooms and drinking water. Mechanical rooms or communication rooms will not be used as contractor office space. Utility plants may have an office area within the facility for use by the utility plant operator. The Government will provide a safe and adequate area for storage of materials and equipment. The material and equipment storage area will be heated in the winter to preclude freezing temperatures from damaging stored items.

2.2.1 Maintenance of Government-Furnished Facilities. Custodial, upkeep and maintenance to Government- furnished space will be provided at Government expense, unless specified in the task order as a priced contract line item (CLIN)/service. The contractor shall maintain generally accepted housekeeping standards in mechanical rooms, workshops, and break areas allocated for contractor use.

2.2.2 Modifications to Government-Furnished Facilities. Before making any physical modifications to government- furnished facilities, the contractor shall obtain prior approval from

Page | 15 the COR or CO as applicable based on the total cost of the modification. The contractor shall submit the proposed change in writing, to the COR/CO who will pass the request to the MTF

Facility Manager for review/approval by base officials. No alterations to the facilities will be made without written permission from the COR/CO. In the case of alterations necessary for compliance with OSHA, such permission will not be unreasonably withheld and cost associated will be negotiated on a case by case basis. Facilities will be returned to the Government in the same condition as received, fair wear and tear and approved modifications excepted.

Government-furnished facilities will be used only in the performance of this contract.

Government- furnished facilities and equipment will not be used to work on any project, proposal or bid which does not relate to this contract.

2.2.3 Facility Abuse. The contractor shall notify the COR and CO of all suspected facility abuse or vandalism. The Government will determine validity of all suspected facility abuse or vandalism. Unless damage repairs can be classified as emergency repairs, the repairs will not begin unless directed by the CO. The contractor will provide the COR with written cost estimates of repair of all suspected facility abuse when requested by the COR.

2.3 GOVERNMENT-FURNISHED EQUIPMENT

2.3.1 Automated Data Processing Equipment (ADPE). The Government will provide the contractor all ADPE equipment necessary to support DMLSS. The contractor will use the

Government-provided ADPE for controlling and tracking data/information and any other duties related to task order performance. The contractor will not use Government-provided ADPE or services for non-contractual related purposes. No later than five calendar days after the start of the task order period, within 10 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the period of performance (including any option periods), the contractor and COR will jointly inventory the equipment. The contractor will designate an ADPE custodian, in writing, for the equipment. The contractor shall comply with all computer system and ADPE accountability procedures required by the Government. The contractor shall also comply with all ADPE security measures required by the Government.

2.3.2 Government Equipment Inventory. A joint inventory of Government-furnished equipment will be completed no later than five calendar days after the start of the task order period of performance, within 10 calendar days of the start of any option periods, and by 10 calendar days before completion of the period of performance (including any option periods).

The contractor and the COR will conduct a joint inventory of all Government-furnished equipment and the contractor will sign a receipt for all equipment provided by the Government.

Items of equipment missing or not in working order will be recorded and the contracting officer notified in writing. A joint determination with the COR will be made to determine the working order and condition of all equipment. These findings will be documented on the inventory.

Disputes between the contractor and the COR on the working order and condition of equipment will be brought to the Contracting Officer for resolution.

2.3.3 Replacement of Government-Furnished Equipment. The Government has the responsibility for arranging replacement of GFE. The Contractor will contact the COR if replacement of GFE becomes necessary.

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2.3.4 Equipment Accountability. The Government will designate custodians and alternates to receipt and account for government-furnished EAID equipment on custodian authorization/custody listings (CA/CRLs). Contractor liability for loss or damage to government-furnished property beyond fair wear and tear will be determined by the CO. All equipment in need of repair/maintenance will be repaired/ maintained within 30 calendar days of discovery.

All repairs/maintenance not performed will be made at the Government's option. For damaged property, compensation due the Government will be determined by the CO. The cost will be the actual cost of repair, provided such amounts do not exceed the economical replacement value. In the case of loss or damage beyond economical repair to equipment, the amount of the liability will be the depreciated replacement value of the item to be determined by the CO.

2.3.5 Equipment Leased by the Government. The provisions of the Government lease agreements setting forth liability for loss or damage to leased equipment will be made available for inspection upon request to the COR or CO. All equipment inventory and accountability procedures as stated above apply.

2.3.6 Government Furnished Vehicles. The contractor will furnish all vehicles required to perform under this contract unless specifically stated at the task order level.

2.4 GOVERNMENT-FURNISHED MATERIALS. Any initial stock of materials provided will be jointly inventoried no later than 5 calendar days after start of the task order by the contractor and the COR. Any missing items will be annotated on the inventory and the CO notified.

2.4.1 Fuel. The Government will provide all fuel for the operation of emergency generator sets, fired pressure vessels, incinerators, and other items of RPIE equipment and systems. Fuel can be purchased on a Technical Instruction in case of urgent or emergency Government need.

2.4.2 Tools. Government tools made available for contractor use will be jointly inventoried no later than 5 calendar days after the start of the task order, within 10 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the period of performance including any option periods

2.5 GOVERNMENT-FURNISHED RECORDS. Operations and maintenance records, to the extent available, will be provided by the Government.