HT0011-25-R-0044_GNAL-NG_0014.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

J

PAGE OF PAGES

1 11

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

30-Sep-2025

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY CODE HT0011 7. ADMINISTERED BY (If other than item 6) CODE

DHA CONTRACTING OFFICE-(PS-CD) HT0011

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

See Item 6

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X

9A. AMENDMENT OF SOLICITATION NO.

HT001125R0044

X 9B. DATED (SEE ITEM 11)

25-Apr-2025

10A. MOD. OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of amendment 0014 is to:

1. Extend the solicitation response due date/time to 17 October 2025 at 04:00 PM Eastern Time.

2. Provide the following revised attachment:

a. Attachment 1 - Performance Work Statement.

3. Update Addendum to 52.212-1 Instructions to Offerors.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

TEL: EMAIL:

15B. CONT RACT OR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

BY

(Signature of Contracting Officer)

16C. DATE SIGNED

30-Sep-2025

EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

30-105-04 STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

HT001125R0044

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 03-Oct-2025 04:00 PM to 17-Oct-2025 04:00 PM.

The following have been modified:

EXHIBIT/ATTACHMENT TABLE

DOCUMENT TYPE DESCRIPTION PAGES DATE

Exhibit A GNAL Data 9 18-APR-2025 Attachment 1 Performance Work Statement (Version 9) 79 30-SEP-2025 Attachment 2 Quality Assurance Surveillance Plan 18 16-MAY-2025 Attachment 3 CDRL Portfolio (CDRLs A001 - A021) 16-MAY-2025 Attachment 4 Wage Determination No. 2015-4281 Rev.

11 23-DEC-2024

Attachment 5 GNAL Price Sheet_A0013 10-SEP-2025 Attachment 6 Small Business Commitment 2 18-APR-2025 Attachment 7 OCI Contract-Task Order List 18-APR-2025 Attachment 8 PII PHI Federal Information Requirement 10 27-OCT-2020 Attachment 9 DoD Business Associate Agreement 9 30-AUG-2021 Attachment 10 PWS 7.1.1 - Contractor CAC Request

Process

8 01-JUL-2024

Attachment 11 PWS 7.1.1 - DMDC_MP ICAM_ApplicationFor CAC

01-JUL-2024

Attachment 12 PWS 7.1.2 - DHA FY25 Contractor Annual Training List

14 26-MAR-2025

Attachment 13 PWS 7.1.3 - DHA Welcome Book V1.2 40 28-MAY-2021 Attachment 14 PWS 7.2 - DHA Contractor Non-

Disclosure Agreement

2 22-MAR-2019

Attachment 15 Questions & Answers 16-MAY-2025 Attachment 16 Past Performance Questionnaire 5 16-MAY-2025 Attachment 17 Additional Questions & Answers (345 -

352)

23-MAY-2025

Attachment 18 Monthly Volume and AHT V2 02-JUN-2025 Attachment 19 Clarification on Questions & Answers 02-JUN-2025 Attachment 20 Clarification on Call Data (Question No.

354)

04-JUN-2025

Attachment 21 CDRL A022 - URAC Accreditation Version 2

2 02-JUL-2025

Attachment 22 Revised Responses to URAC Accreditation Questions

24-JUN-2025

Attachment 23 Monthly Calls Encounter Data (Version 2) 28-JUL-2025 Attachment 24 Clarification on Questions & Answers

(34, 112, 186, 203 and 282)

02-JUL-2025

Attachment 25 Clarification on Call Data, Integration, API and Workflow

28-July-2025

Attachment 26 Questions and Answers (360 - 365) 20-AUG-2025

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(SEP 2023)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code(s) and small business size standard(s) for this acquisition appear elsewhere in the solicitation. However, the small business size standard for a concern that submits an offer, other than on a construction or service acquisition, but proposes to furnish an end item that it did not itself manufacture, process, or produce is 500 employees, or 150 employees for information technology value-added resellers under NAICS code 541519, if the acquisition--

(1) Is set aside for small business and has a value above the simplified acquisition threshold;

(2) Uses the HUBZone price evaluation preference regardless of dollar value, unless the offeror waives the price evaluation preference; or

(3) Is an 8(a), HUBZone, service-disabled veteran-owned, economically disadvantaged women-owned, or women-owned small business set-aside or sole-source award regardless of dollar value.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at Federal Acquisition Regulation (FAR) 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with FAR subpart 4.10), or alternative commercial products or commercial services for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(1) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(2) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(3) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation.

(1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of Federal specifications, standards, and product descriptions can be downloaded from the ASSIST website at https://assist.dla.mil.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained from the address in paragraph (i)(1)(i) of this provision.

(2) Most unclassified Defense specifications and standards may be downloaded from the ASSIST website at https://assist.dla.mil.

(3) Defense documents not available from the ASSIST website may be requested from the Defense Standardization Program Office by--

(i) Using the ASSIST feedback module (https://assist.dla.mil/feedback); or

(ii) Contacting the Defense Standardization Program Office by telephone at 571-767-6688 or email at assisthelp@dla.mil.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers that exceed the micro-purchase threshold, and offers at or below the micro-purchase threshold if the solicitation requires the Contractor to be registered in the System for Award Management (SAM).) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation "Unique Entity Identifier" followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the Offeror to establish additional SAM records for identifying alternative EFT accounts (see FAR subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

(k) Reserved.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

(End of provision)

Addendum to 52.212-1 Instructions to Offerors

ADDENDUM TO 52.212-1 Instructions to Offerors

Period for acceptance of proposals. The Offeror agrees to hold the prices in its offer firm for 180 calendar days from the date specified for receipt of offers.

Offer Submission Instructions. The Government does not intend to hold discussions; however, the Government reserves the right to hold discussions or negotiations if the Contracting Officer finds it necessary to do so. The Offeror’s initial proposal should contain the Offeror’s best terms from a price and technical standpoint. The Government reserves the right to seek information through clarifications or communications with the Offeror. The offer shall not simply rephrase or restate the Government’s requirements but shall provide convincing rationale to address how the Offeror intends to meet the requirements.

Points of Contact. Points of Contact (POC) for this RFP are offeror nakaura.yusuf.civ@health.mil located in Falls Church, Virginia, USA. Include Solicitation number in the subject line of proposal documents.

Questions: Questions shall be submitted to POC, no later than May 2, 2025, at 4:00 p.m. EST. Follow-up/additional questions will not be accepted after this date and time. Questions should be emailed to nakaura.yusuf.civ@health.mil, include the solicitation number in the subject line of email documents.

Offerors will present their technical proposals in a live oral presentation via Microsoft Teams. To ensure accessibility and provide a reference for evaluation, offerors must also submit a copy of their presentation slides along with a written proposal for all volumes electronically no later than October 17, 2025, at 4:00 PM EST. Volume 1: Factor 1 – URAC Health Clinical Contact Center or Health Call Center Accreditation shall be submitted along with the written proposal by this due date or prior to award upon request from the Government. Live presentations are estimated to occur between October 23rd – 28th, 2025. Actual dates will be communicated to Offerors prior to live presentations. Specific presentation times will be provided by the Contracting/Acquisition Office. Presenters should be prepared to deliver concise and engaging presentations supported by clear and visually appealing slides.

Ensure your Microsoft Teams setup is working correctly before your presentation. The presentation slides must be submitted as a PDF or Word (.docx) document with a minimum font size of 10 points to ensure readability. The oral presentations may be videotaped by the Government. The briefing charts may be incorporated into any resulting contract. The number of charts is unlimited however, the presentation of the charts is limited to the schedule below with clarification questions by the Government following your uninterrupted presentation.

Briefing charts shall be electronically submitted via e-mail to the Points of Contact identified above referencing the solicitation number. The Offeror to the solicitation is responsible for ensuring receipt by the POC. The firewall utilized by the Government contracting office does not authorize or accept zip files.

To avoid rejection of their offers, Offerors must make every effort to ensure their electronic submissions are virus-free. If, upon review of a submission, the Government determines that the submission or a portion thereof is infected by a virus or is otherwise unreadable, then the Government will treat the submission or portion thereof as unreadable pursuant to FAR15.207(c). The virus scanning software used by the Government’s e-mail systems cannot always distinguish a macro from a virus. Therefore, Offerors should be aware that sending a macro embedded in an e-mail message or an e-mail attachment may cause an e-mailed offer to be quarantined. The Offeror is responsible for ensuring receipt by the Government.

Oral Presentation Portion

Oral Presentation Component

Maximum Time Allotment

Morning Session

1 Introduction and Oral Presentation Process and Expectations. 8:30 am (ET)

2 The Vendor shall present its proposed technical approach/ to Factor 2 and Sub-Factors 2a., 2b, 2c.

8:40 - 9:30 am

(ET)

3 Break (Government prepares questions) 9:30 - 9:35

4 Q&A (Vendor addresses questions) 9:35 - 9:50 5 Break 9:50 - 10:00 6 Session Reconvenes: Sub-Factors 2d & 2e 10:00 - 10:40

7 Break (Government prepares questions) 10:40 - 10:45 8 Q&A (Vendor addresses spot questions) 10:45 - 11:00

9 Break 11:00 - 11:30

10 Session Reconvenes: Sub-Factors 2f & 2g 11:30 - 12:10

11 Break (Government prepares questions) 12:10 - 12:15

12 Q&A (Vendor addresses questions) 12:15 - 12:30

13 Conclusion 12:30 - 12:35

Afternoon Session

14 Introduction and Oral Presentation Process and Expectations. 1:30 pm (ET)

15 The Vendor shall present its proposed technical approach/ to Factor 2 and Sub-Factors 2a., 2b, 2c.

1:40 - 2:30 pm

(ET)

16 Break (Government prepares questions) 2:30 - 2:35

17 Q&A (Vendor addresses questions) 2:35 - 2:50

18 Break 2:50 - 3:00

19 Session Reconvenes: Sub-Factors 2d & 2e 3:00 - 3:40

20 Break (Government prepares questions) 3:40 - 3:45

21 Q&A (Vendor addresses spot questions) 3:45 - 4:00

22 Break 4:00 - 4:30

23 Session Reconvenes: Sub-Factors 2f & 2g 4:30 - 5:10

24 Break (Government prepares questions) 5:10 - 5:15

25 Q&A (Vendor addresses questions) 5:15 - 5:30

26 Conclusion 5:30 - 5:35

Communications during Oral Presentation: The Government intends for the oral presentation to be an interactive dialogue between the Offeror and the Government during Q&A time slots. These exchanges are viewed as a component of the oral presentation itself and do not constitute discussions.

The Offerors Participants shall not reach back, by telephone, e-mail or any other means, to any other personnel or persons for assistance during the oral presentation. Oral Presentation Procedures (Prepared PowerPoint Slide Presentation)

Offer Content and Format. An offer shall consist of a cover letter and six volumes: Volume 1- URAC Health Clinical Contact Center or Health Call Center Accreditation (PWS 1.5) (3 page count maximum), Volume 2- briefing material for the Offeror’s Technical approach, Volume 3- Management Plan Approach (20 page count maximum) and Key Personnel (30 page count maximum), Volume 4- Past Performance References (no page limit), Volume 5- Small Business Participation Plan (no page limit), and Volume 6- Price information (no page count). A offer page is

8.5 inches by 11 inches with 1- inch margins using single lines in Times New Roman font of no less than 12-point size font. Tables, graphics, and callouts may use 10-point font. Narrative shall be submitted in MS Word or searchable PDF Format. Detailed pricing information shall be submitted in tabular format in MS Excel. Proposals may only be submitted electronically via email to the Contracting Officer listed in the solicitation by the due date and time on the solicitation. File size limit per email is 25MB. Offeror’s whose proposals require the submission of more than one email shall use the subject line to identify the number of emails being sent. For example, “ABC Company Proposal email 1 of 3. The Offeror’s company name (no logos), the date, solicitation number, and volume number shall be included on each page of the offer (this information may be included in a header/footer). All pages of the offer volumes shall be numbered, using a uniform numbering system. Page numbers, headers and footers may be outside the page margins and are not bound by the font and point size requirement. Any offer containing proprietary information shall be clearly marked. All pricing information shall be addressed ONLY in the Price Volume. Each volume shall contain a glossary of all abbreviations and acronyms used, and with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

Cover Letter Instructions. The cover letter shall reference the solicitation number and identify all enclosures being transmitted as part of the offer. The cover letter shall include the Company Name, Address, Contact and Unique Entity ID number, and Cage code. The cover letter shall identify the name, address (if different from the company address), telephone number and e-mail address of the individual authorized to provide clarifications and have communications with the Government. Cover letters shall state offer validity at least 180 days from the date of submittal and shall provide a statement specifying the extent of agreement with terms, conditions, provisions, and representations and certifications included in the solicitation.

Cover letters shall indicate receipt of solicitation and all amendments by incorporating a copy of the Standard Form (SF) 1449 and one (1) copy of each SF 30 or by listing solicitation and each amendment. The cover letter may include any other information required for compliance with the solicitation, but not specified for inclusion in a proposal volume. Contents of the cover letter will not be evaluated against the evaluation criteria specified in 52.212-2. The cover letter has no page limit.

Volume 1, Factor 1 – URAC Health Clinical Contact Center or Health Call Center Accreditation (PWS 1.5). The Government will evaluate Factor 1 – URAC Accreditation for only the apparent successful offeror (prior to award).

If apparent successful offeror is rated acceptable, then the Government will issue an award to this offeror. If the offeror is rated unacceptable for factor 1, then the offeror will be deemed ineligible and shall not be considered for award. The Contracting Officer will then evaluate URAC Accreditation for the next highest rated best value offeror to determine the offeror’s eligibility for award. The process will be repeated until the Contracting Officer determines that an identified offeror is eligible for award.

Volume 2, Technical Approach. The overall proposal shall consist of a Microsoft Teams oral presentation of Volume 2. In the event ambiguities or conflicts exist between the oral presentation and elements within offeror’s written documentation, the offeror’s written documentation will take precedence over oral presentation and videotapes of the oral presentation. Within one of these elements, for any conflicts between written description/approach and numeric data or figures, the numeric data or figures shall take precedence. Offerors may explicitly correct discrepancies noted between elements of the proposal during the oral presentation and such corrections must be verified in writing.

Although there is no restriction upon the number of briefing charts, the offeror should consider the time required to present the charts, plus the time required for questions and answers when determining how many charts to utilize.

Only charts addressed in the oral presentation will be considered for the evaluation. The Government reserves the right to delete any charts that are illegible. Briefing charts shall be numbered and may be in black and white or in color, but it is the Government’s desire to avoid elaborate multimedia presentations. To aid offerors during presentations, and to avoid duplication of redundant charts, briefing displays such as large-scale schedules and photos may be used during presentations, provided a copy is included in briefing charts presented. Offerors should ensure that the content presented on large-scale displays is also fully and clearly represented in the soft copy of the presentation provided to the government. Avoid relying on display techniques that cannot be easily replicated in a standard document (PDF or .docx). Offerors are responsible for set up prior to presentation time. Any classified briefing charts shall be cross referenced (one page) in the unclassified presentation/volume, segregated and included on separate charts in a classified presentation/volume marked appropriately. In addition to the PowerPoint charts, an acronym list, an agenda listing approximate length of each briefing subject, and a listing of names and position titles of all presenters shall be included in the front of Volume 2.

The Government intends to conduct questions and answers after oral presentations in order to maximize the Government’s ability to obtain best value based on the requirement and the evaluation factors set forth in the solicitation.

It is not acceptable to state, "we've done this before - trust us", in the oral presentation. Offerors must demonstrate they know how to fulfill the Government’s stated requirement and can do it.

Technical Approach. The proposal shall describe how the Offeror’s plans to accomplish the work in each of the PWS Paragraphs and subparagraphs below:

A. Factor 2- Technical Approach: (Volume 2):

The offeror shall demonstrate their approach for achieving the technical objectives outlined in the Performance Work Statement (PWS). Specifically, Offerors must demonstrate their understanding of the technical scope and complexity of the work by providing detailed technical analyses of all Factor 2 and Sub-Factors. These analyses should be sufficiently precise to prove the Offeror's comprehension of the work required to produce the deliverables outlined in the PWS.

Volume 2 – Oral Presentation: Technical Approach, Volume 2 shall consist of briefing material (slides only) for the

Offeror’s oral presentation. The oral presentation will serve as the primary method of evaluating the Offeror’s technical capability under Technical Factor 2 – Technical Approach, which includes the following seven (7) sub-factors:

Sub-Factor 2a. Eligibility Verification (PWS Sections 5.2.1, 5.2.2, 5.2.3 and 5.2.5) Sub-factor 2b. Telehealth Registered Nurse (RN) Triage Approach (PWS Part 5.12) Sub-Factor 2c. AI Triage Capability (PWS Section 5.13) Sub-factor 2d. Care Coordination Approach (PWS Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2) Sub-Factor 2e. First Contact Resolution (PWS Section 5.1.6.1) Sub-Factor 2f. Business Intelligence Capability (PWS 5.31 through 5.34 Sub-Factor 2g. Continuous Operations (PWS Section 5.1.4.4)

Offerors shall prepare briefing slides that clearly address each of the above sub-factors, demonstrating the Offeror’s understanding, methodology, experience, and ability to meet or exceed the requirements outlined in the Performance Work Statement (PWS). Slides should be logically organized, concise, and visually clear. The presentation material must be standalone. Evaluators will only consider the content presented in the slides when assessing technical merit.

Any detailed narrative explanation or supporting information must be incorporated into the slides themselves. If the Offeror is relying on a teaming partner or subcontractor to meet the URAC accreditation standards in Volume 1, then the Offeror shall clearly identify in Volume 2 the tasks associated with this teaming partner or subcontractor. Note:

PWS section 1.5 states “the teaming partner or subcontractor associated with the URAC accreditation shall be the one working on all the tasks associated with the URAC accreditation standards”.

Volume 3, Management Plan Approach and Key Personnel

Sub-Folder 1. Management Plan Approach: The Offeror shall provide a Management Plan Approach that specifically defines and details the Offeror’s capabilities to successfully manage, perform, and execute the Government’s requirements. The Offeror shall:

■ Provide an organizational structure (including an organizational chart) that aligns with the Offeror’s technical approach.

■ Provide a draft Quality Control Plan that demonstrates how quality, as outlined in the PWS’ performance standards, will be met. The Offeror must provide performance measures in addition to those stated in the PWS that are meaningful, measurable, challenging and show the Offeror’s ability to meet the objectives identified in the PWS.

■ Provide a draft Transition-In Plan that describes how the transition will be accomplished in the designated transition period. The draft Transition-In Plan must include a schedule with task dependencies for transitioning in all of the PWS requirements, including working with incumbent contractors. The Transition-In Plan shall address the Offeror’s plan to effectively and efficiently initiate support immediately at task order award. The Transition-In Plan shall present a process for transitioning program management to minimize impact to customers, an appropriate skill mix for transitioning staffing to minimize impact to customers, and an approach for managing transition risks.

Sub-Folder 2. Key Personnel: The Offeror must provide resumes describing the education and work experiences for each of the key staff assigned to the project and identify their respective duties as part of this RFP. Key staff must have the minimum years of experience with projects of similar size and scope. “Key Personnel” are defined in section 1.12 of the PWS.

The proposal shall effectively demonstrate a sound and comprehensive personnel and staffing plan that meets the requirements of the PWS and ensures contract performance beginning when the government issues an award.

a. Personnel/Staffing Plan: The Offeror shall prepare and submit a detailed organizational plan. Provide your integrated approach for hiring, training, and retaining qualified management and technical personnel by job category/position to execute all PWS requirements. Training approach shall consist of all required initial, qualification, proficiency, certification, and recurring training actions taken to provide and maintain a qualified workforce with no interruption in service.

b. The Offeror shall identify the key personnel to be assigned to work under this contract meeting the requirements of the PWS found in Part 1 and Part 5:

Labor Category (Key Personnel)

Sr. Program Manager- GNAL-NG Program Manager—Telehealth RN Program Manager- Quality Assurance Program Manager- Call Center Security/ Information Technology Manager Board Certified Physician AI/ Data Security Specialist

Volume 4, Past Performance: The Offeror shall submit three (3) references of relevant contracts of similar complexity and dollar value within the past five (5) years for its own performance. The Offeror shall also submit up to three (3) references for major Subcontractors proposed. One (1) for each major Subcontractor proposed (major is defined as performing 25% or more of the work). The contracts may be past or current as long as the performance did not end more than five (5) years prior to the due date for the submission of the task order proposal, and the contracts may have been with Federal, State and/or City agencies and commercial Customers. The references shall clearly articulate how the work identified is consistent with the tasks identified in the PWS.

It is the Offeror’s responsibility to provide valid, current and verifiable information. Each submission of Past Performance Information should include the following:

Project title.

Description of the project.

Cage Code under which work was completed.

Unique Entity ID under which work was completed.

Name of Prime/Subcontractor/or teaming partner that performed work.

Government Agency or Organization name that contracted for the performance.

COR’s name, address, and phone number (Person responsible for acceptance and verifying compliance).

Contracting Officer’s name, address, and phone number.

Contract Number and, if applicable, Task Order Number Current status, e.g. completed and/or if in progress, work start and estimated completion dates Dollar value and type of contract.

Key personnel, if applicable (highlight those individuals who worked on the relevant project(s) and are also being proposed for this effort.)

A narrative of why you deem the reference relevant to this effort.

Questionnaires. Offerors must send Past Performance Questionnaires (PPQ), (Attachment 16), to their Customer’s points of contact (POCs) and instruct the POCs to complete the questionnaire in English. Offerors shall make their best effort to send out a sufficient number of past performance questionnaires to reasonably expect submission to the Contracting Officer at least one questionnaire on each cited contract/work effort. The questionnaire recipient should e-mail completed questionnaires directly to the Contracting Officer listed on the questionnaire. Past Performance Questionnaires are requested to be received by the closing date/time of the solicitation.

Although these firms shall serve as the primary references for purposes of this RFP, the Department specifically reserves the right to contact any of the listed clients or past clients for information about the firm's performance under past and present contracts. A Past Performance Questionnaire submitted directly by the Offeror to the DHA GNAL-NG Government POC or reference information provided by or for POCs who work directly for your company, or indirectly (i.e. in a prime or subcontractor relationship), will NOT be considered relevant.

Volume 5, Small Business Commitment Plan: All Offerors (except small businesses) shall submit a completed SBPCD (Attachment 6) to demonstrate how the Offeror intends to meet the DHA small business participation objectives.

Pursuant to FAR Part 19, the Government’s objective is that Small Business Concerns (SBC) are used to the maximum extent practicable in your proposed approach to satisfy the requirements of this solicitation for the entire performance period. The Offeror shall explain the good faith efforts it will make to meet the specified small business goals and shall identify small businesses that are to be used in their proposed approach to satisfy the requirements.

Small business prime contractors may include the cost of work self-performed toward meeting the Small Business requirement. Small business subcontractors may be included in every category for which they qualify.

At a minimum, this document must include contact information such as e-mail addresses and telephone numbers for the principal point of contacts, company cage code, Unique Entity ID, Tax ID number, and legal business name and other information about all the subcontractors (including major subcontractors if applicable). Offerors shall submit an organizational structure for all teaming partners and subcontractors used to demonstrate technical capability and past performance. If there are major subcontractors (performing 25% or more of the work), the offeror must state what percentage of the effort the subcontractor(s) will be performing. The Offeror shall include letters of commitment for all major subcontractors for their past performance to be considered

If the Offeror is a large business, then the Offeror shall submit upon request from the Government a Subcontracting Plan as required under FAR 19.702 and FAR 19.7044. Subcontracting Plans shall reflect and be consistent with the commitments offered in the Small Business Participation Commitment Document. The subcontracting plan, upon approval by the contracting officer, will be incorporated into the award.

Prior to the award of a contract in response to this solicitation, the Government will request the Offeror’s Subcontracting Plan (if applicable) to ensure compliance with FAR 19.704; FAR 52.219-8, Utilization of Small Business Concerns; FAR 52.219-9, Small Business Subcontracting Plan; DFARS 252.219-7003, Small Business Subcontracting Plan (DoD Contracts); and DFARS 215.304.

The Government will consider how the Offeror’s proposed SBPCD compares with the small business goals listed below. The Government will consider the extent to which the Offeror identifies intended small business partners in its commitment document and the extent to which the document explains the good faith efforts the Offeror will make to meet the specified goals by using small business, SDVOSB, HUBZone small business, SDB, and WOSB subcontractors to the maximum extent practicable.

Volume 6, Price: The Price Volume has no page limit and may contain any information the Offeror deems relevant to the proposed pricing. The Government intends to award a Firm Fixed Price contract. Therefore, offerors should ensure that the Firm Fixed Price CLIN prices are all inclusive of the offeror’s approach to fulfill the entire Performance Work Statement. The offeror is expected to price all of the work required by the Performance Work Statement under the Firm Fixed Price CLINs. The offeror’s prices shall include any assumptions used or changes made if the offeror’s pricing schedule differs from that of this solicitation. The offer shall map the proposed key personnel labor categories offered to the labor categories of the Key Personnel (Section 1.12 of the PWS) if the proposed titles are different.

Pricing Sheet. The offer shall include a completed pricing sheet labeled “Pricing Sheet” as an unlocked and editable Microsoft Excel worksheet. In addition, the Government requests all spreadsheets contain formulas that can be manipulated. Furthermore, the cost/price portion of the proposal should include at a minimum, the following information as applicable:

Detailed Breakout - The backup for proposed labor and subcontractor prices should be broken out by appropriate labor category with the associated labor rates and hours, and CLIN (i.e. CLINs for base year and option periods should be broken out separately).

Optional CLIN 1 - DHA-Approved Enterprise Solution - Offerors are not to provide pricing for CLINs 1005, 2005, 3005 and 4005. The Government will negotiate with the awardee to establish prices for these CLINs prior to exercising Optional CLIN 1 - DHA-Approved Enterprise Solution.

Wage Determination: Offerors are to use Attachment 4 - Wage Determination No. 2015-4281 Rev. 32 for proposed employee(s) located in DC and the applicable areas of Maryland and Virginia only. For proposed employee(s) located outside these areas, Offerors are to utilize the appropriate wage determination based on the proposed employee(s) location(s). Wage determinations can be found on www.SAM.gov.

(End of Addendum to 52.212-1 Instructions to Offerors)

(End of Summary of Changes)