HT0011-25-R-0044_GNAL-NG_0010 Conformed Copy.pdf

SEE ADDENDUM

(No Collect Calls)

HT001125R0044 25-Apr-2025

b. TELEPHONE NUMBER

703-681-6786

8. OFFER DUE DATE/LOCAL TIME

04:00 PM 15 Aug 2025

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

HT00119. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

THEOPHILUS AGYARE

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DHA CONTRACTING OFFICE-(PS-CD) HT0011

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE HT0048 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DEFENSE HEALTH AGENCY

DEFENSE HEALTH AGENCY

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

TEL: FAX:

FAX:

TEL: 703-681-1143 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$19,500,000

NAICS:

541990

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HT001125R0044

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 4 Months GNAL-NG Transition-In

FFP

GNAL-NG Transition-In IAW Attachment 1 Performance Work Statement (PWS) Section 1.6.1.

FOB: Destination Q401

NET AMT

0002 8 Months GNAL-NG Care Coordination

FFP

GNAL-NG Care Coordination IAW Attachment 1 Performance Work Statement (PWS) Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2.

0003 8 Months GNAL-NG Telehealth Triage Nurse

FFP

GNAL-NG Telehealth Triage Nurse IAW Attachment 1 Performance Work Statement (PWS) Section 5.12.

0004 8 Months GNAL-NG Admin Support

FFP

GNAL-NG Administrative Support - Eligibility Verification (PWS Section 5.2), Telecommunication (PWS 5.14), Database MGMT (PWS Section 5.12), Business Intelligence Report (PWS Section 5.13) and Program Management and QA (PWS Sections 5.1 and 5.15).

1002 12 Months OPTION GNAL-NG Care Coordination

FFP

GNAL-NG Care Coordination IAW Attachment 1 Performance Work Statement (PWS) Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2.

1003 12 Months OPTION GNAL-NG Telehealth Triage Nurse

FFP

GNAL-NG Telehealth Triage Nurse IAW Attachment 1 Performance Work Statement (PWS) Section 5.12.

1004 12 Months OPTION GNAL-NG Admin Support

FFP

GNAL-NG Administrative Support - Eligibility Verification (PWS Section 5.2), Telecommunication (PWS 5.14), Database MGMT (PWS Section 5.12), Business Intelligence Report (PWS Section 5.13) and Program Management and QA (PWS Sections 5.1 and 5.15).

1005 12 Months OPTION DHA-Approved Enterprise Solution

FFP

Optional CLIN 1 - DHA-Approved Enterprise Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 1.

1006 12 Months OPTION Government-Approved COTS Solution

FFP

Optional CLIN 2 - Government-Approved COTS Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 2.

2002 12 Months OPTION GNAL-NG Care Coordination

FFP

GNAL-NG Care Coordination IAW Attachment 1 Performance Work Statement (PWS) Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2.

2003 12 Months OPTION GNAL-NG Telehealth Triage Nurse

FFP

GNAL-NG Telehealth Triage Nurse IAW Attachment 1 Performance Work Statement (PWS) Section 5.12.

2004 12 Months OPTION GNAL-NG Admin Support

FFP

GNAL-NG Administrative Support - Eligibility Verification (PWS Section 5.2), Telecommunication (PWS 5.14), Database MGMT (PWS Section 5.12), Business Intelligence Report (PWS Section 5.13) and Program Management and QA (PWS Sections 5.1 and 5.15).

2005 12 Months OPTION DHA-Approved Enterprise Solution

FFP

Optional CLIN 1 - DHA-Approved Enterprise Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 1.

2006 12 Months OPTION Government-Approved COTS Solution

FFP

Optional CLIN 2 - Government-Approved COTS Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 2.

3002 12 Months OPTION GNAL-NG Care Coordination

FFP

GNAL-NG Care Coordination IAW Attachment 1 Performance Work Statement (PWS) Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2.

3003 12 Months OPTION GNAL-NG Telehealth Triage Nurse

FFP

GNAL-NG Telehealth Triage Nurse IAW Attachment 1 Performance Work Statement (PWS) Section 5.12.

3004 12 Months OPTION GNAL-NG Admin Support

FFP

GNAL-NG Administrative Support - Eligibility Verification (PWS Section 5.2), Telecommunication (PWS 5.14), Database MGMT (PWS Section 5.12), Business Intelligence Report (PWS Section 5.13) and Program Management and QA (PWS Sections 5.1 and 5.15).

3005 12 Months OPTION DHA-Approved Enterprise Solution

FFP

Optional CLIN 1 - DHA-Approved Enterprise Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 1.

3006 12 Months OPTION Government-Approved COTS Solution

FFP

Optional CLIN 2 - Government-Approved COTS Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 2.

4002 12 Months OPTION GNAL-NG Care Coordination

FFP

GNAL-NG Care Coordination IAW Attachment 1 Performance Work Statement (PWS) Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2.

4003 12 Months OPTION GNAL-NG Telehealth Triage Nurse

FFP

GNAL-NG Telehealth Triage Nurse IAW Attachment 1 Performance Work Statement (PWS) Section 5.12.

4004 12 Months OPTION GNAL-NG Admin Support

FFP

GNAL-NG Administrative Support - Eligibility Verification (PWS Section 5.2), Telecommunication (PWS 5.14), Database MGMT (PWS Section 5.12), Business Intelligence Report (PWS Section 5.13) and Program Management and QA (PWS Sections 5.1 and 5.15).

4005 12 Months OPTION DHA-Approved Enterprise Solution

FFP

Optional CLIN 1 - DHA-Approved Enterprise Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 1.

4006 12 Months OPTION Government-Approved COTS Solution

FFP

Optional CLIN 2 - Government-Approved COTS Solution IAW Attachment 1 Performance Work Statement (PWS) Section 5.13.1.1 Option 2.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 1005 Destination Government Destination Government 1006 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 2005 Destination Government Destination Government 2006 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 3005 Destination Government Destination Government 3006 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government 4005 Destination Government Destination Government 4006 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 31-JUL-2025 TO

29-NOV-2025

N/A DEFENSE HEALTH AGENCY

DEFENSE HEALTH AGENCY

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

HT0048

0002 POP 30-NOV-2025 TO

30-JUL-2026

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 30-NOV-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 30-NOV-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 31-JUL-2026 TO

30-JUL-2027

N/A (SAME AS PREVIOUS LOCATION)

1003 POP 31-JUL-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

1004 POP 31-JUL-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

1005 POP 31-JUL-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

1006 POP 31-JUL-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 31-JUL-2027 TO

30-JUL-2028

N/A (SAME AS PREVIOUS LOCATION)

2003 POP 31-JUL-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

2004 POP 31-JUL-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

2005 POP 31-JUL-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

2006 POP 31-JUL-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 31-JUL-2028 TO

30-JUL-2029

N/A (SAME AS PREVIOUS LOCATION)

3003 POP 31-JUL-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

3004 POP 31-JUL-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

3005 POP 31-JUL-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

3006 POP 31-JUL-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

4002 POP 31-JUL-2029 TO

30-JUL-2030

N/A (SAME AS PREVIOUS LOCATION)

4003 POP 31-JUL-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

4004 POP 31-JUL-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

4005 POP 31-JUL-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

4006 POP 31-JUL-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.202-1 Definitions JUN 2020 52.203-2 Certificate Of Independent Price Determination APR 1985 52.203-3 Gratuities APR 1984 52.203-11 Certification and Disclosure Regarding Payments to Influence

Certain Federal Transactions

SEP 2024

52.203-12 Limitation On Payments To Influence Certain Federal Transactions

JUN 2020

52.203-13 Contractor Code of Business Ethics and Conduct NOV 2021 52.203-15 Whistleblower Protections Under the American Recovery and

Reinvestment Act of 2009

JUN 2010

52.204-7 System for Award Management NOV 2024 52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-13 System for Award Management Maintenance OCT 2018 52.204-16 Commercial and Government Entity Code Reporting AUG 2020 52.204-18 Commercial and Government Entity Code Maintenance AUG 2020 52.204-19 Incorporation by Reference of Representations and

Certifications.

DEC 2014

52.204-22 Alternative Line Item Proposal JAN 2017 52.204-24 Representation Regarding Certain Telecommunications and

Video Surveillance Services or Equipment

NOV 2021

52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment

NOV 2021

52.204-26 Covered Telecommunications Equipment or Services-- Representation.

OCT 2020

52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters

OCT 2018

52.209-10 Prohibition on Contracting With Inverted Domestic Corporations

NOV 2015

52.217-5 Evaluation Of Options JUL 1990 52.222-42 Statement Of Equivalent Rates For Federal Hires MAY 2014 52.224-1 Privacy Act Notification APR 1984 52.229-11 Tax on Certain Foreign Procurements--Notice and

Representation

JUN 2020

52.232-18 Availability Of Funds APR 1984 52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.242-13 Bankruptcy JUL 1995 52.242-15 Stop-Work Order AUG 1989 52.253-1 Computer Generated Forms JAN 1991 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7001 Prohibition On Persons Convicted of Fraud or Other Defense- Contract-Related Felonies

JAN 2023

252.203-7002 Requirement to Inform Employees of Whistleblower Rights DEC 2022 252.203-7003 Agency Office of the Inspector General AUG 2019 252.203-7004 Display of Hotline Posters JAN 2023 252.203-7005 Representation Relating to Compensation of Former DoD

Officials

SEP 2022

252.204-7000 Disclosure Of Information OCT 2016 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7004 Antiterrorism Awareness Training for Contractors JAN 2023 252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7009 Limitations on the Use or Disclosure of Third-Party Contractor Reported Cyber Incident Information

JAN 2023

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

MAY 2024

252.204-7016 Covered Defense Telecommunications Equipment or Services -- Representation

DEC 2019

252.204-7019 Notice of NIST SP 800-171 DoD Assessment Requirements NOV 2023 252.204-7020 NIST SP 800-171 DoD Assessment Requirements NOV 2023 252.204-7022 Expediting Contract Closeout MAY 2021 252.205-7000 Provision Of Information To Cooperative Agreement Holders OCT 2024 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.215-7008 Only One Offer DEC 2022 252.219-7000 Advancing Small Business Growth JUN 2023 252.227-7015 Technical Data--Commercial Products and Commercial

Services

JAN 2025

252.227-7037 Validation of Restrictive Markings on Technical Data JAN 2025 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JAN 2023

252.243-7002 Requests for Equitable Adjustment DEC 2022 252.244-7000 Subcontracts for Commercial Products or Commercial

Services

NOV 2023

CLAUSES INCORPORATED BY FULL TEXT

52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION SYSTEMS (NOV 2021)

(a) Definitions. As used in this clause--

Covered contractor information system means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

Federal contract information means information, not intended for public release, that is provided by or generated for the Government under a contract to develop or deliver a product or service to the Government, but not including information provided by the Government to the public (such as on public websites) or simple transactional information, such as necessary to process payments.

Information means any communication or representation of knowledge such as facts, data, or opinions, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual (Committee on National Security Systems Instruction (CNSSI) 4009).

Information system means a discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information (44 U.S.C. 3502).

Safeguarding means measures or controls that are prescribed to protect information systems.

(b) Safeguarding requirements and procedures.

(1) The Contractor shall apply the following basic safeguarding requirements and procedures to protect covered contractor information systems. Requirements and procedures for basic safeguarding of covered contractor information systems shall include, at a minimum, the following security controls:

(i) Limit information system access to authorized users, processes acting on behalf of authorized users, or devices (including other information systems).

(ii) Limit information system access to the types of transactions and functions that authorized users are permitted to execute.

(iii) Verify and control/limit connections to and use of external information systems.

(iv) Control information posted or processed on publicly accessible information systems.

(v) Identify information system users, processes acting on behalf of users, or devices.

(vi) Authenticate (or verify) the identities of those users, processes, or devices, as a prerequisite to allowing access to organizational information systems.

(vii) Sanitize or destroy information system media containing Federal Contract Information before disposal or release for reuse.

(viii) Limit physical access to organizational information systems, equipment, and the respective operating environments to authorized individuals.

(ix) Escort visitors and monitor visitor activity; maintain audit logs of physical access; and control and manage physical access devices.

(x) Monitor, control, and protect organizational communications (i.e., information transmitted or received by organizational information systems) at the external boundaries and key internal boundaries of the information systems.

(xi) Implement subnetworks for publicly accessible system components that are physically or logically separated from internal networks.

(xii) Identify, report, and correct information and information system flaws in a timely manner.

(xiii) Provide protection from malicious code at appropriate locations within organizational information systems.

(xiv) Update malicious code protection mechanisms when new releases are available.

(xv) Perform periodic scans of the information system and real-time scans of files from external sources as files are downloaded, opened, or executed.

(2) Other requirements. This clause does not relieve the Contractor of any other specific safeguarding requirements specified by Federal agencies and departments relating to covered contractor information systems generally or other Federal safeguarding requirements for controlled unclassified information (CUI) as established by Executive Order 13556.

(c) Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (c), in subcontracts under this contract (including subcontracts for the acquisition of commercial products or commercial services, other than commercially available off-the-shelf items), in which the subcontractor may have Federal contract information residing in or transiting through its information system.

(End of clause)

52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

(a) Definitions. As used in this provision--

Administrative proceeding means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative Proceedings, Civilian Board of Contract Appeals Proceedings, and Armed Services Board of Contract Appeals Proceedings). This includes administrative proceedings at the Federal and State level but only in connection with performance of a Federal contract or grant. It does not include agency actions such as contract audits, site visits, corrective plans, or inspection of deliverables.

Federal contracts and grants with total value greater than $10,000,000 means--

(1) The total value of all current, active contracts and grants, including all priced options; and

(2) The total value of all current, active orders including all priced options under indefinite-delivery, indefinite-quantity, 8(a), or requirements contracts (including task and delivery and multiple-award Schedules).

Principal means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a division or business segment; and similar positions).

(b) The offeror ( ) has ( ) does not have current active Federal contracts and grants with total value greater than $10,000,000.

(c) If the offeror checked “has” in paragraph (b) of this provision, the offeror represents, by submission of this offer, that the information it has entered in the Federal Awardee Performance and Integrity Information System (FAPIIS) is current, accurate, and complete as of the date of submission of this offer with regard to the following information:

(1) Whether the offeror, and/or any of its principals, has or has not, within the last five years, in connection with the award to or performance by the offeror of a Federal contract or grant, been the subject of a proceeding, at the Federal or State level that resulted in any of the following dispositions:

(i) In a criminal proceeding, a conviction.

(ii) In a civil proceeding, a finding of fault and liability that results in the payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more.

(iii) In an administrative proceeding, a finding of fault and liability that results in--

(A) The payment of a monetary fine or penalty of $5,000 or more; or

(B) The payment of a reimbursement, restitution, or damages in excess of $100,000.

(iv) In a criminal, civil, or administrative proceeding, a disposition of the matter by consent or compromise with an acknowledgment of fault by the Contractor if the proceeding could have led to any of the outcomes specified in paragraphs (c)(1)(i), (c)(1)(ii), or (c)(1)(iii) of this provision.

(2) If the offeror has been involved in the last five years in any of the occurrences listed in (c)(1) of this provision, whether the offeror has provided the requested information with regard to each occurrence.

(d) The offeror shall post the information in paragraphs (c)(1)(i) through (c)(1)(iv) of this provision in FAPIIS as required through maintaining an active registration in the System for Award Management, which can be accessed via https://www.sam.gov (see 52.204-7).

(End of provision)

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(SEP 2023)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code(s) and small business size standard(s) for this acquisition appear elsewhere in the solicitation. However, the small business size standard for a concern that submits an offer, other than on a construction or service acquisition, but proposes to furnish an end item that it did not itself manufacture, process, or produce is 500 employees, or 150 employees for information technology value-added resellers under NAICS code 541519, if the acquisition--

(1) Is set aside for small business and has a value above the simplified acquisition threshold;

(2) Uses the HUBZone price evaluation preference regardless of dollar value, unless the offeror waives the price evaluation preference; or

(3) Is an 8(a), HUBZone, service-disabled veteran-owned, economically disadvantaged women-owned, or women-owned small business set-aside or sole-source award regardless of dollar value.

https://www.sam.gov/

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at Federal Acquisition Regulation (FAR) 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with FAR subpart 4.10), or alternative commercial products or commercial services for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(5) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation.

(1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of Federal specifications, standards, and product descriptions can be downloaded from the ASSIST website at https://assist.dla.mil.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained from the address in paragraph (i)(1)(i) of this provision.

https://assist.dla.mil/

(2) Most unclassified Defense specifications and standards may be downloaded from the ASSIST website at https://assist.dla.mil.

(3) Defense documents not available from the ASSIST website may be requested from the Defense Standardization Program Office by--

(i) Using the ASSIST feedback module (https://assist.dla.mil/feedback); or

(ii) Contacting the Defense Standardization Program Office by telephone at 571-767-6688 or email at assisthelp@dla.mil.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers that exceed the micro-purchase threshold, and offers at or below the micro-purchase threshold if the solicitation requires the Contractor to be registered in the System for Award Management (SAM).) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation "Unique Entity Identifier" followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the Offeror to establish additional SAM records for identifying alternative EFT accounts (see FAR subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

(k) Reserved.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

Addendum to 52.212-1 Instructions to Offerors

ADDENDUM TO 52.212-1

Instructions to Offerors https://assist.dla.mil/ https://assist.dla.mil/feedback mailto:assisthelp@dla.mil http://www.sam.gov/

Period for acceptance of proposals. The Offeror agrees to hold the prices in its offer firm for 180 calendar days from the date specified for receipt of offers.

Offer Submission Instructions. The Government does not intend to hold discussions; however, the Government reserves the right to hold discussions or negotiations if the Contracting Officer finds it necessary to do so. The Offeror’s initial proposal should contain the Offeror’s best terms from a price and technical standpoint. The Government reserves the right to seek information through clarifications or communications with the Offeror. The offer shall not simply rephrase or restate the Government’s requirements but shall provide convincing rationale to address how the Offeror intends to meet the requirements.

Points of Contact. Points of Contact (POC) for this RFP are offeror nakaura.yusuf.civ@health.mil located in Falls Church, Virginia, USA. Include Solicitation number in the subject line of proposal documents.

Questions: Questions shall be submitted to POC, no later than May 2, 2025, at 4:00 p.m. EST. Follow-up/additional questions will not be accepted after this date and time. Questions should be emailed to nakaura.yusuf.civ@health.mil, include the solicitation number in the subject line of email documents.

Offerors will present their technical proposals in a live oral presentation via Microsoft Teams. To ensure accessibility and provide a reference for evaluation, offerors must also submit a copy of their presentation slides along with a written proposal for all volumes electronically no later than August 15, 2025, at 4:00 PM EST. Volume 1: Factor 1 – URAC Health Clinical Contact Center or Health Call Center Accreditation shall be submitted along with the written proposal by this due date or prior to award upon request from the Government. Live presentations are estimated to occur between August 25th – 29th, 2025. Actual dates will be communicated to Offerors prior to live presentations. Specific presentation times will be provided by the Contracting/Acquisition Office. Presenters should be prepared to deliver concise and engaging presentations supported by clear and visually appealing slides.

Ensure your Microsoft Teams setup is working correctly before your presentation. The presentation slides must be submitted as a PDF or Word (.docx) document with a minimum font size of 10 points to ensure readability. The oral presentations may be videotaped by the Government. The briefing charts may be incorporated into any resulting contract. The number of charts is unlimited however, the presentation of the charts is limited to the schedule below with clarification questions by the Government following your uninterrupted presentation.

Briefing charts shall be electronically submitted via e-mail to the Points of Contact identified above referencing the solicitation number. The Offeror to the solicitation is responsible for ensuring receipt by the POC. The firewall utilized by the Government contracting office does not authorize or accept zip files.

To avoid rejection of their offers, Offerors must make every effort to ensure their electronic submissions are virus-free. If, upon review of a submission, the Government determines that the submission or a portion thereof is infected by a virus or is otherwise unreadable, then the Government will treat the submission or portion thereof as unreadable pursuant to FAR15.207(c). The virus scanning software used by the Government’s e-mail systems cannot always distinguish a macro from a virus. Therefore, Offerors should be aware that sending a macro embedded in an e-mail message or an e-mail attachment may cause an e-mailed offer to be quarantined. The Offeror is responsible for ensuring receipt by the Government.

Oral Presentation Portion

Oral Presentation Component

Maximum Time Allotment

Morning Session

1 Introduction and Oral Presentation Process and Expectations.

8:30 am (ET) mailto:nakaura.yusuf.civ@health.mil mailto:Nakaura.c.yusuf.civ@mail.mil

2 The Vendor shall present its proposed technical approach/ to Factor 2 and Sub-Factors 2a., 2b, 2c.

8:40 - 9:30 am

(ET)

3 Break (Government prepares questions) 9:30 - 9:35

4 Q&A (Vendor addresses questions) 9:35 - 9:50 5 Break 9:50 - 10:00 6 Session Reconvenes: Sub-Factors 2d & 2e

10:00 - 10:40

7 Break (Government prepares questions) 10:40 - 10:45 8 Q&A (Vendor addresses spot questions)

10:45 - 11:00

9 Break 11:00 - 11:30

10 Session Reconvenes: Sub-Factors 2f & 2g

11:30 - 12:10

11 Break (Government prepares questions) 12:10 - 12:15

12 Q&A (Vendor addresses questions)

12:15 - 12:30

13 Conclusion 12:30 - 12:35

Afternoon Session 14 Introduction and Oral Presentation Process and Expectations. 1:30 pm (ET) 15 The Vendor shall present its proposed technical approach/ to Factor 2 and Sub-Factors 2a., 2b, 2c.

1:40 - 2:30 pm

(ET)

16 Break (Government prepares questions) 2:30 - 2:35 17 Q&A (Vendor addresses questions) 2:35 - 2:50 18 Break 2:50 - 3:00 19 Session Reconvenes: Sub-Factors 2d & 2e 3:00 - 3:40 20 Break (Government prepares questions) 3:40 - 3:45 21 Q&A (Vendor addresses spot questions) 3:45 - 4:00 22 Break 4:00 - 4:30 23 Session Reconvenes: Sub-Factors 2f & 2g 4:30 - 5:10 24 Break (Government prepares questions) 5:10 - 5:15 25 Q&A (Vendor addresses questions) 5:15 - 5:30 26 Conclusion 5:30 - 5:35

Communications during Oral Presentation: The Government intends for the oral presentation to be an interactive dialogue between the Offeror and the Government during Q&A time slots. These exchanges are viewed as a component of the oral presentation itself and do not constitute discussions.

The Offerors Participants shall not reach back, by telephone, e-mail or any other means, to any other personnel or persons for assistance during the oral presentation. Oral Presentation Procedures (Prepared PowerPoint Slide Presentation)

Offer Content and Format. An offer shall consist of a cover letter and six volumes: Volume 1- URAC Health Clinical Contact Center or Health Call Center Accreditation (PWS 1.5) (3 page count maximum), Volume 2- briefing material for the Offeror’s Technical approach, Volume 3- Management Plan Approach (20 page count maximum) and Key Personnel (30 page count maximum), Volume 4- Past Performance References (no page limit), Volume 5- Small Business Participation Plan (no page limit), and Volume 6- Price information (no page count). A offer page is

8.5 inches by 11 inches with 1- inch margins using single lines in Times New Roman font of no less than 12-point size font. Tables, graphics, and callouts may use 10-point font. Narrative shall be submitted in MS Word or searchable PDF Format. Detailed pricing information shall be submitted in tabular format in MS Excel. Proposals may only be submitted electronically via email to the Contracting Officer listed in the solicitation by the due date and time on the solicitation. File size limit per email is 25MB. Offeror’s whose proposals require the submission of more than one email shall use the subject line to identify the number of emails being sent. For example, “ABC Company Proposal email 1 of 3. The Offeror’s company name (no logos), the date, solicitation number, and volume number shall be included on each page of the offer (this information may be included in a header/footer). All pages of the offer volumes shall be numbered, using a uniform numbering system. Page numbers, headers and footers may be outside the page margins and are not bound by the font and point size requirement. Any offer containing proprietary information shall be clearly marked. All pricing information shall be addressed ONLY in the Price Volume. Each volume shall contain a glossary of all abbreviations and acronyms used, and with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

Cover Letter Instructions. The cover letter shall reference the solicitation number and identify all enclosures being transmitted as part of the offer. The cover letter shall include the Company Name, Address, Contact and Unique Entity ID number, and Cage code. The cover letter shall identify the name, address (if different from the company address), telephone number and e-mail address of the individual authorized to provide clarifications and have communications with the Government. Cover letters shall state offer validity at least 180 days from the date of submittal and shall provide a statement specifying the extent of agreement with terms, conditions, provisions, and representations and certifications included in the solicitation.

Cover letters shall indicate receipt of solicitation and all amendments by incorporating a copy of the Standard Form (SF) 1449 and one (1) copy of each SF 30 or by listing solicitation and each amendment. The cover letter may include any other information required for compliance with the solicitation, but not specified for inclusion in a proposal volume. Contents of the cover letter will not be evaluated against the evaluation criteria specified in 52.212-2. The cover letter has no page limit.

Volume 1, Factor 1 – URAC Health Clinical Contact Center or Health Call Center Accreditation (PWS 1.5). The Government will evaluate Factor 1 – URAC Accreditation for only the apparent successful offeror (prior to award).

If apparent successful offeror is rated acceptable, then the Government will issue an award to this offeror. If the offeror is rated unacceptable for factor 1, then the offeror will be deemed ineligible and shall not be considered for award . The Contracting Officer will then evaluate URAC Accreditation for the next highest rated best value offeror to determine the offeror’s eligibility for award. The process will be repeated until the Contracting Officer determines that an identified offeror is eligible for award.

Volume 2, Technical Approach. The overall proposal shall consist of a Microsoft Teams oral presentation of Volume 2. In the event ambiguities or conflicts exist between the oral presentation and elements within offeror’s written documentation, the offeror’s written documentation will take precedence over oral presentation and videotapes of the oral presentation. Within one of these elements, for any conflicts between written description/approach and numeric data or figures, the numeric data or figures shall take precedence. Offerors may explicitly correct discrepancies noted between elements of the proposal during the oral presentation and such corrections must be verified in writing.

Although there is no restriction upon the number of briefing charts, the offeror should consider the time required to present the charts, plus the time required for questions and answers when determining how many charts to utilize.

Only charts addressed in the oral presentation will be considered for the evaluation. The Government reserves the right to delete any charts that are illegible. Briefing charts shall be numbered and may be in black and white or in color, but it is the Government’s desire to avoid elaborate multimedia presentations. To aid offerors during presentations, and to avoid duplication of redundant charts, briefing displays such as large-scale schedules and photos may be used during presentations, provided a copy is included in briefing charts presented. Offerors should ensure that the content presented on large-scale displays is also fully and clearly represented in the soft copy of the presentation provided to the government. Avoid relying on display techniques that cannot be easily replicated in a standard document (PDF or .docx). Offerors are responsible for set up prior to presentation time. Any classified briefing charts shall be cross referenced (one page) in the unclassified presentation/volume, segregated and included on separate charts in a classified presentation/volume marked appropriately. In addition to the PowerPoint charts, an acronym list, an agenda listing approximate length of each briefing subject, and a listing of names and position titles of all presenters shall be included in the front of Volume 2.

The Government intends to conduct questions and answers after oral presentations in order to maximize the Government’s ability to obtain best value based on the requirement and the evaluation factors set forth in the solicitation.

It is not acceptable to state, "we've done this before - trust us", in the oral presentation. Offerors must demonstrate they know how to fulfill the Government’s stated requirement and can do it.

Technical Approach. The proposal shall describe how the Offeror’s plans to accomplish the work in each of the PWS Paragraphs and subparagraphs below:

A. Factor 2- Technical Approach: (Volume 2):

The offeror shall demonstrate their approach for achieving the technical objectives outlined in the Performance Work Statement (PWS). Specifically, Offerors must demonstrate their understanding of the technical scope and complexity of the work by providing detailed technical analyses of all Factor 2 and Sub-Factors. These analyses should be sufficiently precise to prove the Offeror's comprehension of the work required to produce the deliverables outlined in the PWS.

Volume 2 – Oral Presentation: Technical Approach, Volume 2 shall consist of briefing material (slides only) for the Offeror’s oral presentation. The oral presentation will serve as the primary method of evaluating the Offeror’s technical capability under Technical Factor 2 – Technical Approach, which includes the following seven (7) sub-factors:

Sub-Factor 2a. Eligibility Verification (PWS Sections 5.2.1, 5.2.2, 5.2.3 and 5.2.5) Sub-factor 2b. Telehealth Registered Nurse (RN) Triage Approach (PWS Part 5.12) Sub-Factor 2c. AI Triage Capability (PWS Section 5.13) Sub-factor 2d. Care Coordination Approach (PWS Sections 5.4.1.1, 5.4.1.4, 5.4.1.4.1, 5.4.1.4.2, 5.4.1.6, 5.4.2, PRS 1 and PRS 2) Sub-Factor 2e. First Contact Resolution (PWS Section 5.1.6.1) Sub-Factor 2f. Business Intelligence Capability (PWS 5.31 through 5.34 Sub-Factor 2g. Continuous Operations (PWS Section 5.1.4.4)

Offerors shall prepare briefing slides that clearly address each of the above sub-factors, demonstrating the Offeror’s understanding, methodology, experience, and ability to meet or exceed the requirements outlined in the Performance Work Statement (PWS). Slides should be logically organized, concise, and visually clear. The presentation material must be standalone. Evaluators will only consider the content presented in the slides when assessing technical merit.

Any detailed narrative explanation or supporting information must be incorporated into the slides themselves. If the Offeror is relying on a teaming partner or subcontractor to meet the URAC accreditation standards in Volume 1, then the Offeror shall clearly identify in Volume 2 the tasks associated with this teaming partner or subcontractor. Note:

PWS section 1.5 states “ the teaming partner or subcontractor associated with the URAC accreditation shall be the one working on all the tasks associated with the URAC accreditation standards”.

Volume 3, Management Plan Approach and Key Personnel

Sub-Folder 1. Management Plan Approach: The Offeror shall provide a Management Plan Approach that specifically defines and details the Offeror’s capabilities to successfully manage, perform, and execute the…