Attachment 22 Revised Responses to URAC Accreditation Questions.xlsx
XLSX spreadsheet 18 KB Posted
- Solicitation number
- HT0011-25-R-0044
- Issued by
-
Defense Health Agency
About this file
This file contains a set of clarification questions and responses related to URAC (Utilization Review Accreditation Commission) accreditation requirements for the Global Nurse Advice Line - Next Generation (GNAL-NG) solicitation. The key clarifications address whether prime contractors or subcontractors can meet the URAC accreditation standards for health call center services. The responses confirm that URAC accreditation is required at proposal submission and throughout the contract term, and that prime contractors can rely on teaming partners or subcontractors to meet the accreditation requirements, provided the accredited entity performs the associated tasks.
The solicitation, issued by the Defense Health Agency (HT0011-25-R-0044), seeks a contractor to provide 24/7 telehealth nurse triage services for Military Health System beneficiaries. The service includes registered nurse consultations, self-care advice, customer service, care coordination, provider locator support, Military Treatment Facility appointing services, Active-Duty Service Member urgent care referral submissions, and MTF transfer support. The URAC accreditation requirement specifically applies to clinical health contact center services, ensuring high-quality telehealth support for military personnel and their families.
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Q&A Clarification
| Question No. | Document (e.g. PWS) | Page No. | Paragraph No. | Section No. | Questions | Revised Responses to URAC Accreditation Questions |
| 30 | PWS | Referring to 2.3.1 of the PWS, ‘Contractor must abide by the most current edition of the following regulations…. #10 ‘URAC accreditation for patient healthcare line services, | If a sub or teaming partner holds URAC accreditation would that suffice or must the Prime be URAC accredited? | The prime can rely on a teaming partner or subcontractor to meet the URAC accreditation. If the Offeror is relying on a teaming partner or subcontractor to meet the URAC accreditation standards, then the teaming partner or subcontractor associated with the URAC accreditation shall be the one working on all the tasks associated with the URAC accreditation standards. | ||
| 34 | RFP | 29 | 52.212-2 Evaluation | Please confirm that the prime contractor must have the URAC accreditations at the time of proposal submittal to receive an acceptable rating. | 1. URAC accreditation is required at proposal submission and through contract term. |
2. See revised response to Question #30.
| 35 | PWS | 5 | 1.5 Scope | Is a URAC Health Contact Center no longer required? The Draft RFP included it and we believe it is valuable to DHA to ensure the GNAL-NG services is following URAC Contact Center standards? | See amendment 0009 and revised PWS section 1.5 for updated URAC accreditation language | |
| 147 | RFP | 24 | First | Volume 1, Gated Criteria | 1) Please clarify if the "offeror" is inclusive of a major/significant subcontractor. |
| a) If so, please confirm that a Major/Significant Subcontractor may hold the URIC Accreditation and/or equivalent certification to satisfy this requirement. | See revised response to Question #30. | ||||||
| 148 | RFP | 24 | First | Volume 1, Gated Criteria | If an offeror is comprised of a Joint Venture, please confirm that the URAC Accreditation may come from any of the Joint Venture members. | See revised response to Question #30. | |
| 194 | RFP | 36 | Table 6 | Table 6 | One of the four contracted professional services categories identified in Table 6: Past Performance Relevancy Rating Method is "Health Call Center Accreditation". Can the government confirm it is referring to URAC Accredited Health Call Center, given the requirements of the PWS? | The requirement is for a URAC Clinical Health Contact Center or Health Call Center Accreditation | |
| 297 | RFP | 29 | 52.212-2 Evaluation | Please confirm that the prime contractor must have the URAC accreditations at the time of proposal submittal to receive an acceptable rating. | See revised response to Question #34. | ||
| 298 | PWS | 5 | 1.5 Scope | Is a URAC Health Contact Center no longer required? The Draft RFP included it and we believe it is valuable to DHA to ensure the GNAL-NG services is following URAC Contact Center standards? | See revised response to Question #35. |
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