Attachment 19 Clarification on Previous Answers.xlsx
XLSX spreadsheet 18 KB Posted
- Solicitation number
- HT0011-25-R-0044
- Issued by
-
Defense Health Agency
About this file
This document is a Questions and Answers (Q&A) Clarification spreadsheet for the Global Nurse Advice Line - Next Generation (GNAL-NG) solicitation. The Q&A addresses several key technical and administrative clarifications for the Defense Health Agency's telehealth contract, including evaluation criteria definitions, system integration requirements, and data transfer protocols. Specific clarifications include defining evaluation terms like "significant strengths" and "weaknesses", confirming system integration expectations with MHS GENESIS and DEERS, and resolving a discrepancy in the NAICS code (541990 is the official code).
The solicitation seeks a contractor to provide 24/7 telehealth registered nurse services for Military Health System beneficiaries, including triage services, self-care advice, customer service, and care coordination. Key services include provider locator support, Military Treatment Facility appointing services, patient demographic verification, Active-Duty Service Member urgent care referral submissions, and MTF transfer support. The contract opportunity (Solicitation Number: HT0011-25-R-0044) is being managed by the Defense Health Agency and involves comprehensive telehealth and administrative healthcare support for military personnel and beneficiaries.
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Q&A Clarification
| Question No. | Document (e.g. PWS) | Page No. | Paragraph No. | Section No. | Questions | Clarification/Revision to Responses Issued in Previous Amendments |
| 46 | RFP | 31 | Table 2 | Evaluation Criteria | Table 2: Combined Technical/Risk Rating Method (page 31 of the RFP) uses terms like "significant strengths", "weaknesses", "significant weaknesses", "uncertainties", and "deficiencies", but nowhere in the Evaluation Criteria are these terms defined. Would the Government please provide a word picture for each of these terms, so that offerors can better appreciate what each one means? | See response to Question# 309 |
| 186 | RFP | 3rd bullet under "Sub-Factor 2e- First Contact Resolution (FCR)" | Sub-Factor 2e- First Contact Resolution (FCR) | The RFP evaluation for First Contact Resolution last bullet states " The solution must be interoperable with MHS GENESIS to support real-time documentation and clinical continuity." |
| Can the government clarify if real time indicates sending documentation at the end of a finalized encounter? | Input should be in MHSG at the end of the encounter. | ||||||
| 203 | PWS | 7 | all | 1.6 | Can the government clearly outline which systems (e.g. DEERS, MHS Genesis, MHS Patient Portal, Government Enterprise System) require integration to be completed by Transition In completion, and which ones are only required for Option 1 Government Enterprise System or Option 2 COTS System. | There will be no integration with any DoD Systems (See response to Question# 112). PWS references to "integration" have been revised, see amendments for the current version. | |
| 282 | PWS | 59 | 10 | 5.25.2.2 | Please clarify which specific data transfers are contemplated where the contractor is responsible for adhering to security protocols and maintaining patient record integrity? Specifically, please confirm whether this refers solely to eligibility verification interactions with DEERS, or if additional data transfers (e.g., between MHS GENESIS, administrative management systems, patient portals, reporting systems, or telephony systems) are also expected under this requirement. | Currently the only data transfer is from MHS Genesis to DEERS. | |
| 353 | SF 1449 & www.SAM.gov | We noticed in SAM.gov that the listed NAICS is 621999 – All Other Miscellaneous Ambulatory Healthcare Services, however the NAICS listed on the Standard Form 1449 states 541990. | The official NAICS code for this RFP is 541990 as listed in block 10 of page 1 of the SF 1449. Offerors are to disregard any other NAICS code listed on the solicitation home page on www.SAM.gov. |
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