Attachment 17 Additional Questions_ Answers (345 - 352).xlsx
XLSX spreadsheet 58 KB Posted
- Solicitation number
- HT0011-25-R-0044
- Issued by
-
Defense Health Agency
About this file
This file is a Questions and Answers (Q&A) document related to the Global Nurse Advice Line - Next Generation (GNAL-NG) solicitation. The document contains 8 questions (numbers 345-352) addressing various aspects of the solicitation, including oral presentation requirements, URAC accreditation, patient eligibility verification, First Contact Resolution (FCR) rates, and data utilization periods. Key clarifications include that offerors have flexibility in presenting their 2-page content during oral presentations, the government is not currently accepting unsolicited proposals for the AI Triage COTS solution, and URAC accreditation can be obtained post-award during the implementation period.
Notable technical details include confirmation that the First Contact Resolution rate is 95% for beneficiary health advice and appointment scheduling, patient eligibility will be verified through DEERS with MHS Genesis as the primary source, and the provided utilization data covers a period with slight discrepancies between the two-year date range and the 36-month encounter count. The Q&A also addresses specific requirements around mobile applications, enterprise solutions, and data rights, with the government emphasizing the need to retain control over beneficiary data while potentially allowing commercial deployment with specific negotiated terms.
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Additional Q&A (345 - 352)
| a | ||
| Question No. | Questions | Responses |
| 345 | Does the government anticipate the contractor will present their 2 pages of written content during their oral presentation for scenario 1 via Teams? | Offerors are to decide on what and how to present their information based on the allotted time and the requested information from RFP. There will be no in person presentations. |
| 346 | Should the contractor plan to introduce their team in the 5 minutes of planned introduction or should contractor incorporate introductions into our allotted presentation time for scenario 1? | See response to Question# 345 above. | |
| 347 | Multimodal Access and Patient Interaction (Page 44, Section 5.13): | ||
| The solicitation references an option to subscribe to an AI Triage Commercially Available-Off-The-Shelf (COTS) solution under CLIN X005. We ask about submitting an unsolicited proposal for the AI Triage COTS solution under CLIN X005 at this stage because we can directly provide this capability to the government at a more cost-effective rate compared to its inclusion within larger teaming arrangements. Our goal is to streamline the procurement process and offer maximum value directly to the DHA. Could you please confirm if the Government is currently accepting unsolicited proposals solely for the AI Triage COTS solution under this specific CLIN? | No. The Government is not currently accepting unsolicited proposals solely for the AI Triage COTS solution. Please note, teaming arrangements are encouraged and this solution can be provided as part of one. | ||
| 348 | URAC Accreditation Requirement (Page 5, Section 1.5 Scope): |
The PWS states, "The contractor shall obtain and maintain throughout the contract term URAC Telehealth Accreditation, URAC Health Website Accreditation, or equivalent." Could you please confirm if:
1. URAC accreditation can be obtained during the period post-award and prior to implementation?
2. A FedRAMP Moderate ATO with a 3PAO audit would be considered an equivalent accreditation for telehealth and website? 1. Factor 1 - Gated Criteria: The Government intends to use a gated evaluation approach as it relates to Factor 1. The Government will evaluate Factor 1 – URAC Accreditation first and if an offeror is rated acceptable, then its other factors of the proposal will be evaluated. If an offeror is rated unacceptable for factor 1, the offeror will be eliminated, and the other factors of its proposal will not be evaluated.
2. The PWS has been updated. See amendment 0003 for revised copy.
349 After reviewing the Q&A spreadsheet and the updated documents, First Contact Resolution (FCR) (2e) there appears to still be discrepancy. The PWS decreases FCR rate to 95% but then in the RFP factor (2e) remains 99%.
| Can the government please clarify what the percentage should be, 95% or 99%. | The RFP has been updated. See amendment 0003 for revised copy. | ||
| 350 | Can the Government confirm that First Contact Resolution requirement as defined in the PWS (A0001) 5.6.1 and confirmed via question 76 in Q&A response is 95%? “5.1.6 The contractor shall achieve a first-contact resolution (FCR) rate of 95% for all beneficiary health advice, appointment scheduling, and related support services across all communication modalities.” | Yes. The contractor shall achieve a first-contact resolution (FCR) rate of 95% for all beneficiary health advice, appointment scheduling, and related support services across all communication modalities. | |
| 351 | Clarifying question regarding eligibility verification process: Please confirm that the order to which system is used to verify eligibility is not relevant d/t DEERS and MHS Genesis is bi-directional. The PWS states: 5.2 Patient Eligibility: 5.2.1 The contractor shall validate patient eligibility through DEERS before allowing patients to engage with nursing services. In cases where the patient is not in MHS GENESIS, eligibility must be confirmed directly through DEERS. Then the RFP says: The Government will evaluate the extent to which the Offeror demonstrates Eligibility Verification experience and/or a clear, feasible approach to verifying beneficiary eligibility using MHS GENESIS and/or DEERS. Answer to question in the Q&A Question 344 was (Both) MHS Genesis is the primary source of eligibility verification DEERS will be used as a back-up verification tool. | The PWS has been updated. See amendment 0003 for revised copy. | |
| 352 | Attachment A – GNAL Data” provides a two year date range for the data, yet table 7 (NAL Utilization Rate table) seems to cover a 36 month period. The table shows a Utilization Encounter Cnt of 1.64 M and a monthly utilization volume of 45.5K encounters (1.64M / 45.5K = 36). Could you please clarify, is this data for a 2-year or 3-year period? | Tracking of information for these started at 2 different times. The information provided is what is currently available to the Government. |
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) tc={3AB03A96-2B5B-471D-B1E2-FA6EEB0C7176}: [Threaded comment]
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) remove this language Volume 6, Price 52.212-1 addendum.
"The priced offer must include a detailed basis of estimate for the offered prices."
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) Reply:
Please I do not think we should commit to stating how much more important Technical (F2) is over Past Performance (F4) but rather I changed the combined effect of F2 and F4 to read significantly more important than Price (F6) as follows:
The non-price evaluation Factors (F2 and F4), when combined, are significantly more important than Factor 6, Price Reply:
Accepted, I will change the response.
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) Given the change in the timeline. Should we answer this? Maybe after we get the revised timeline tc={E750C741-D4FD-4F4A-BCDB-B4551896A6F8}: [Threaded comment]
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Comment:
@West, James M CIV DHA (USA) not sure what this is?
Reply:
@Kirkland, Alesha K CDR USN DHA (USA) @West, James M CIV DHA (USA) Reply:
The entirety or data can be flowed into BI/Tableau. @Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) tc={74FB66E9-F17E-4104-8143-51F3E66FEB36}: [Threaded comment]
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) Current language. 5.13.1.1 Mobile Application and Decision-Support Integration: The contractor shall utilize a DHA-approved enterprise solution, if available on the effective date of the first (1st) Option Period or proceeding Option Periods. If a DHA-approved enterprise solution is not available and will not become available during the duration of the contract period of performance, the contractor shall procure a Commercial Off-the-Shelf (COTS) solution to provide the required mobile access and triage capabilities. @Kirkland, Alesha K CDR USN DHA (USA) Reply:
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) @Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) are these defined in the CDRL? or under reports in the PWS?
Reply:
Added this to Table 3 of PWS tc={2BAC8DDC-C30E-458F-BE61-4F5D50B963B7}: [Threaded comment]
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Comment:
@West, James M CIV DHA (USA) provide language change to Theo for update to PWS.
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) see legal response Reply:
@Yusuf, Nakaura CIV DHA (USA) they are conducted for periods of less than 1 hour every two months between 2300 - 2400 EST tc={E098C5C1-287B-4974-925A-479F3ADB048C}: [Threaded comment]
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) see legal response, should this be applied throughout?
Reply:
@Yusuf, Nakaura CIV DHA (USA) We cannot accept an associates degree.
Reply:
This is the translation question. @Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) tc={D242CDF1-300A-4B34-840D-7C82B5CF747B}: [Threaded comment]
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Comment:
@Yusuf, Nakaura CIV DHA (USA) oral presentation briefing slides.
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) At the end of the SBPCD- last sentence- this is not required (delete) Offerors are to propose annual reporting for their MQR above.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) see question Reply:
@Yusuf, Nakaura CIV DHA (USA) The gov will be providing virtual care but not through the GNAL tc={1A5A27A4-E927-4E39-887C-B6DFF26E3343}: [Threaded comment]
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) see update needed to PWS Reply:
PWS has been updated.
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) have you made this change in the PWS? if so, change to "this language has been revised, see amend..."
Reply:
I have made the changes except First-Contact Resolution (FCR): 95% first-contact resolution. There are 2 FCRs (5.1.6 and 5.15.5.2) which one is this referring to?
Reply:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) discuss at meeting Reply:
Update 5.1.6 to 95% tc={BE8DF146-D35B-4D89-813F-8DC7964846FD}: [Threaded comment]
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) did you make this change? if so we will change the language to This language has been revised, see amendment for the current version and changes.
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA)
Maybe add a CLIN for Option 1- transition?
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) have we confirmed this?
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) update PPQ for correctness tc={5E6FCA75-BEAA-4058-80BB-6B7C3BF01A1E}: [Threaded comment]
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) Cover Letter Instructions - change to, "Contact and Unique Entity ID number."
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) What can be provided to allow transition from the current contractor? or should we remove the last sentence?
Reply:
@Yusuf, Nakaura CIV DHA (USA) I recommend removing the last sentence Reply:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) See comment above. make changes to PWS section 5.1.4.1 tc={64661671-A369-4E64-99E0-71225C3EC663}: [Threaded comment]
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) What does this No, address?
Reply:
@Yusuf, Nakaura CIV DHA (USA) It will support #3 and #10 The contractor will use their own systems for the rest.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) Does the response address the question?
Reply:
@Yusuf, Nakaura CIV DHA (USA) no it doesn't - this is determined by the Schmidt Thompson protocols.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) we will discuss during the meeting tomorrow.
Reply:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) This is the contractors performance data and cannot be shared with industry.
Reply:
Replaced with: - The government has provided non-proprietary data and cannot provide the current contractor's performance data.
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) the government has provided non--proprietary data and cannot provide the current contractors performance data.
Reply:
Replaced with: - The government has provided non-proprietary data and cannot provide the current contractor's performance data.
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) what kind of data transfers?
Reply:
@Yusuf, Nakaura CIV DHA (USA) I am unable to answer this one - the DFD staff added these requirements.
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) I increased to from 10 to 20. Do you think that will be enough?
Reply:
Yes. I updated it.
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) Update PPQ tc={E86C28F4-34D5-4427-8CF5-DDD176F8AC08}: [Threaded comment]
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Comment:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) we fixed this right?
Reply:
Yes Ma'am.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) will this work "The government is currently in the protocol phase for the enterprise system and cannot confirm the specific details of the follow-up process, including how follow-ups will be flagged, how alerts and reminders will be sent to nurses for phone-based follow-ups, and the method by which the contractor will receive alerts. These processes are still under development and subject to change as the system is refined and tested. Once the protocol phase is complete and the system is finalized, detailed information on these processes will be made available."
Reply:
@Yusuf, Nakaura CIV DHA (USA) This will all be done in Message Center Reply:
Is that a government owned product? Not sure how to respond to the question.
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Comment:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) , see legal comment. Can we clarify more?
Reply:
@West, James M CIV DHA (USA) should have these requirements from VH encounters tc={21E63ACB-1757-4B38-BC59-E425CDB72841}: [Threaded comment]
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) are you tracking this?
Reply:
@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) @West, James M CIV DHA (USA) Please the PWS has not been updated per the response. What change is required.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) assuming mirror the translation in the PWS?
Reply:
@Yusuf, Nakaura CIV DHA (USA) Per Ms Julian I thought we removed this requirement?
Reply:
@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) @Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) we need to review section PWS section 5.15.4.3 and remove.
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) tc={44D72D68-9B17-4340-A1CB-85A3F06AE71D}: [Threaded comment]
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) have we updated this if so change response to "This language has been revised, see amendment for the current version and changes. " tc={6C1D4C21-7BC1-4691-94B0-8AAE257BCC26}: [Threaded comment]
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) replate section and use language from PWS template.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) Not sure what they are asking here?
Reply:
@Yusuf, Nakaura CIV DHA (USA) this decision has not been made Reply:
Is it a requirement in the PWS? If not, we will respond as this is not a requirement for GNAL-NG.
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) See edits in PWS remove language.
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@Smith, David R CIV (USA) , would this considered Fed Govt or Commercial?
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@Wahlquist, Grant T CIV DHA DHA OGC (USA) Reply:
In my opinion, during an oral presentation, utilization of a logo with the corporate name would be appropriate in these conditions. Any thoughts?
Reply:
Works for me tc={9F77D7CD-9F01-4504-9187-6BD55DE287A6}: [Threaded comment]
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) how is this language "Section 1.13.4 ensures the government retains control over its beneficiary data; if a COTS solution incorporates beneficiary symptom searches into a model using government data, the resulting model, to the extent it incorporates and depends on that data, would require written government authorization for commercial deployments, protecting the government's rights without necessarily precluding the vendor's use of their underlying technology, and specific terms will be subject to negotiation during contract award to balance data rights with commercial interests."
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@Yusuf, Nakaura CIV DHA (USA) Looks good!
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) has this been updated? if so use "This language has been revised, see amendment for the current version and changes. " tc={A49B786A-BBBB-40C8-BCD4-69402EE1D01D}: [Threaded comment]
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) @Wahlquist, Grant T CIV DHA DHA OGC (USA) . We need to discuss.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) @Wahlquist, Grant T CIV DHA DHA OGC (USA) We should stick to the governments requirement and not take consideration for future state. they offerors are provided limited time and that should use by their actual approach and option that meet the requirement.
Reply:
@Yusuf, Nakaura CIV DHA (USA) i thought part of the presentations was to see the vendors current capabilities? It is future to us but not to the vendor, correct?
Reply:
okay, I see, they are permitted to conduct a live demo of their approach to the evaluations. I will revise the language so be clear. ty Reply:
@Yusuf, Nakaura CIV DHA (USA) Thank you!!
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@Agyare, Theophilus O CIV DHA DHA CONTRACTING ACT (USA) @Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) I think we updated to go with 99.9% throughout, is this okay?
Reply:
QASP states Satisfactory rate is 99.8%. I have updated all uptime references to 99.8 to match the satisfactory percentage in QASP.
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@Pruitt, Julie R CIV DHA HLTH CARE OPS (USA) discuss in meeting
File details come from the government source that posted it. Updated .