L3_PPQ_FRFP_120216.pdf

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Section L , Attachment 3 - Past Performance Questionnaire H95001-10-R-0001 Page of Missile Defense Agency Information Technology Collaboration Services (MICS)

H95001-10-R-0001

Past Performance Questionnaire (PPQ)

17 Feb 2012

PAST PERFORMANCE QUESTIONNAIRE

SECTION 1: to be completed by Offeror FROM REQUESTING COMPANY: identify your company to the reference Message from the requesting company Our company is competing for Solicitation #H95001-10-R-0001 as a:

The Missile Defense Agency (MDA) is in the process of soliciting offers from companies capable of providing MDA Information Technology Collaboration Services (MICS). This effort includes requirements for current, transitioning, and future collaboration capabilities and services that are delivered worldwide, and are accessible from MDA and external unclassified and classified networks (e.g. operations and maintenance of video conferencing and collaboration equipment/systems, information sharing systems/applications; management of SharePoint site content, facilitation of executive events; end-user productivity tool training; equipment asset and configuration management; procurement including service agreements.) Our company has provided your name and organization as a reference regarding our record of past performance under:

Current Status:

Description of Effort In order for MDA to conduct its evaluation of our company's past performance record, we request you complete the attached questionnaire and send the completed document via Email to MICS-PPQ@mda.mil. Your completed questionnaire will become a part of the official source selection records. To be appropriately considered, the questionnaire needs to be submitted in its entirety no later than 26 March 2012.

If you have any questions, please contact the Contracting Officer at:

Mr. Dan Poskey Phone: 719-721-0722 Email: danny.poskey@mda.mil SECTION 2: to be completed by Reference Please provide ratings and comments regarding the Contractor's performance in each area below using the following rating definitions. For ratings of Exceptional, Marginal, or Unsatisfactory, please provide a brief explanation in the comments space that follows each category Quality Rating Definitions

RATING

DEFINITION

Exceptional (E) Performance meets contractual requirements and exceeds many to the the Government's benefit. Performance was accomplished with few minor problems, for which corrective actions taken by the Contractor were highly effective.

Very Good (VG) Performance meets contractual requirements and exceeds some to the Government's benefit. Performance was accomplished with some minor problems, for which corrective actions taken by the Contractor were effective.

Satisfactory (S) Performance meets contractual requirements. Performance was accomplished with some minor problems, for which corrective actions taken by the Contractor were satisfactory.

Marginal (M) Performance does not meet some contractual requirements. Performance reflects a serious problem, for which the Contractor has not identified corrective actions or corrective actions were marginally effective or not fully implemented.

Unsatisfactory (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. Performance contains serious problems, for which the Contractor's corrective actions were ineffective.

Not Applicable (N/A) Unable to provide a rating. Performance in this area is not applicable to effort assessed.

QUESTIONS

A. Quality of Product or Service E VG S M U N/A

1. Complied with contractual requirements

2. Provided accurate reports

3. Provided accurate, reliable and quality services

4. Provided certified and trained personnel

5. Acquired, delivered, and tracked equipment

6. Maintained currency of configurations of hardware and software

7. Developed and adhered to testing and implementation plans and release management processes

8. Installed, maintained, and repaired equipment per vendor guidelines

9. Maintained and adhered to quality assurance program plans

10. Utilized and integrated solutions with existing IT infrastructure

11. Complied with Information Assurance standards and requirements

12. Adhered to communication security (COMSEC) regulations and policies Additional Comments for part A: explain Exceptional, Marginal or Unsatisfactory ratings B. Timeliness of Performance E VG S M U N/A

1. Met milestones and provided deliverables on time or ahead of schedule

2. Responded to technical direction in a timely and reliable manner

3. Provided timely operations and maintenance (vendor agreements, patches, upgrades) with minimal impact to the users

4. Responded effectively to unscheduled events

5. Provided timely and detailed plans for the mitigation of risks associated with an extended crisis

6. Resolved incidents per contractual timelines

7. Incorporated a flexible and proactive problem solving process Additional Comments for part B: explain Exceptional, Marginal or Unsatisfactory ratings C. Cost Control E VG S M U N/A

1. Performed within or below estimated cost

2. Achieved cost efficiencies

3. Leveraged innovative approaches and new technologies resulting in cost savings

4. Provided timely, accurate, and complete invoicing

5. Provided timely, reliable, and accurate proposals Additional Comments for part C: explain Exceptional, Marginal or Unsatisfactory ratings D. Business Relations E VG S M U N/A

1. Provided effective program/project management

2. Managed key personnel

3. Interacted and cooperated with the Contracting Officer and designated representatives

4. Managed subcontractors

5. Maintained focus on the user community resulting in customer satisfaction

6. Interacted professionally with senior leadership and their staff

7. Exhibited cooperative and proactive behavior

8. Exhibited flexibility and responsiveness to customer needs Additional Comments for part D: explain Exceptional, Marginal or Unsatisfactory ratings Summary Comments

1. Describe the technical capabilities of the Contractor's team. Did they have the correct skill mix for the task? Was their knowledge current? How many end users did they support?

2. What were the Contractor's greatest strengths in the performance of the contract?

3. What were the Contractor's greatest weaknesses in the performance of the contract?

4. Were there any noteworthy Contractor problems experienced during the execution of this contract and how did the Contractor resolve those issues?

5. Do you know of any other similar contracts performed by this Contractor? If yes, please provide the contract information.

6. Would you have any reservations about having this Contractor perform one of your critical requirements in the future? If yes, please elaborate.

Text When completed please Email this form to MICS-PPQ@mda.mil no later than 26 March 2012 8.2.1.4029.1.523496.503679