J9_Acro_Def_Amend1_120316.pdf

Section J, Attachment 9 – Acronym and Definition List

H95001-10-R-0001

Missile Defense Agency Information Technology

Collaboration Services (MICS)

Acronym and Definition List

Date: 17 Feb 2012

Amendment 1 poskeyd Typewritten Text Amendment 1 - 5 Mar 2012 poskeyd Typewritten Text poskeyd Typewritten Text Section 2, Page 7

Typewritten Text

1.0 INTRODUCTION

The following is a list of Acronyms and Definitions related to the MICS acquisition.

2.0 ACRONYM LIST

Acronym Title

A

AAR After Action Report ABL Airborne Laser AC Associate Contractor ACA Associate Contractor Agreement ACL Access Control List ACO Administrative Contracting Officer ACOR Alternate Contracting Officer Representative ACRN Accounting Classification and Reference Number ADAM Active Directory Application Mode ADP Automated Data Processing ADPE Automatic Data Processing Equipment AEB Architecture and Engineering Board AFB Air Force Base AIS Automated Information System ALG Application Layer Gateway ALT Alternate Logon Token ANOSC Alternate Network Operations & Security Center AO Assessing Official - CPARS API Application Programmer’s Interface APL Approved Product List AQL Acceptable Quality Level AR Action Request (Remedy) ASI Authorized Service Interruption ASR Accountable System of Record AS-SIP Assured Services – Session Interface Protocol ATC Authority/Approval to Connect ATO Authority to Operate ATT Authority/Approval to Test A/V Audio Visual A&E Architecture and Engineering B BCTB BMDS Communications Test Bed BC MDA Command, Control, Battle Management and Communications

(C2BMC) Program Office BMD Ballistic Missile Defense BMDS Ballistic Missile Defense System BOE Basis of Estimate

BOM Bill of Materials BRAC Base Realignment and Closure C C&A Certification and Accreditation C2BMC Command, Control, Battle Management and Communications C4ISR Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance CA Certification Authority CAC Common Access Card CAGE Contractor & Government Entity Code CAP Contractor Acquired Property CBT Computer Based Training CDRL Contract Data Requirements List CECS Continuation of Essential Contractor Services CERT Computer Emergency Response Team CFSR Contract Funds Status Report CID Contractor Identified Discrepancies CIF Cost Incentive Fee CIO Chief Information Officer CLIN Contract Line Item Number CM Configuration Management CMKO Classified MDA Knowledge Online CNET Classified Network; MDA Classified IT Enterprise Network CO Contracting Officer COCOM Combatant Command CODEC Coder-Decoder COMPUSEC Computer Security COMSEC Communications Security CONUS Continental United States COOP Continuity of Operations Plan COR Contracting Officer Representative COS Colorado Springs, Colorado COTR Contracting Officer’s Technical Representative CPAR Contractor Performance Assessment Report CPARS Contractor Performance Assessment Reporting System CPI Critical Program Information CPI Continuous Process Improvement CPIF Cost Plus Incentive Fee CPO Critical Performance Objectives CPSR Contractor Purchasing System Review CR Cost Reimbursement CRO COMSEC Responsible Officer CUI Controlled Unclassified Information

CVT Controls Validation Test CWBS Contractor Work Breakdown Structure CY Calendar Year or Contract Year D DAA Designated Approving Authority; CIO information assurance authority DAI Defense Agencies Initiative DAQR Data Analysis Quarterly Report DAU Defense Acquisition University DCAA Defense Contract Audit Agency DCMA Defense Contract Management Agency DCO Defense Connect Online DFARS Defense Federal Acquisition Regulation Supplement DFAS Defense Finance and Accounting Service DHCP Dynamic Host Configuration Protocol DIACAP DoD Information Assurance Certification and Accreditation Process DID Data Item Description DISA Defense Information Systems Agency DISN Defense Information Systems Network DLG Dahlgren, VA – Naval Surface Warfare Center DoD Department of Defense DoDAF Department of Defense Architecture Framework DoDD Department of Defense Directive DoDI Department of Defense Instruction DR/COOP Disaster Recovery/Continuity of Operations Plan DREN Defense Research and Engineering Network DRSN Defense Red Switch Network DS MDA Chief of Staff DSCR Directors Secure Conference Room DSS Defense Security Services DTS Defense Travel System DUNS Data Universal Numbering System DVS-G DISN Video Services-Global DVD-R Digital Versatile Disk-Recordable E EAB Enterprise Architecture Board EAFB Edwards Air Force Base EDF Elmendorf Air Force Base (Alaska) EMB Executive Management Board ENOSC Enterprise Network Operations & Security Center eSRS Electronic Subcontracting Reporting System ETL Extract Transform and Load EVM Earned Value Management EVMS Earned Value Management System

EXT External to MDA F FAR Federal Acquisition Regulation FBLR Fully Burdened Labor Rates FFP Firm Fixed Price FFRDC Federally Funded Research and Development Center FGA Fort Greely, Alaska FLA Functional Level Agreement FOC Full Operational Capability FOUO For Official Use Only FTE Full Time Equivalent FTG Flight Test Ground FTL Flight Test Laser FY Fiscal Year G GC MDA General Counsel Office GD MDA Global Deployment Program Office GCE Government Cost Estimate GENSER General Services GFE Government Furnished Equipment GFP Government Furnished Property GFY Government Fiscal Year GID Government Identified Discrepancies GIG Global Information Grid GM MDA GMD Joint Program Office GMD Ground-based Midcourse Defense, also MDA 3 letter designation for Office of Technical Director GMK MDA Ground Based Midcourse Defense Weapon System Sustainment GTEC GMD Training and Exercise Center H HQ Headquarters – Facility located at Ft. Belvoir HSV Huntsville, Alabama HW Hardware I IA Information Assurance IaaS Infrastructure as a Service IAM Information Assurance Manager IAO Information Assurance Officer IAVA Information Assurance Vulnerability Alert IAVB Information Assurance Vulnerability Bulletin IAVM Information Assurance Vulnerability Message IAVT Information Assurance Vulnerability Technical Advisory IAW In Accordance With

IBR Integrated Baseline Review IC Office symbol for the Missile Defense Agency Chief Information Office

(CIO) and the Missile Defense Integration and Operations Center (MDIOC) ICD Interface Control Document IDE Integrated Digital Environment IDM Interceptor Data Management IF Incentive Fee IFP Incentive Fee Plan IM Information Management IMP Integrated Master Plan IMS Integrated Master Schedule INFOCON Information Operations Condition INFOSEC Information System Security IOC Initial Operational Capability IRR Implementation Readiness Review ISC Integration Synchronization Center ISD Integrated Service Desk ISDN Integrated Services Digital Network ISG Integration Synchronization Group ISSE Information System Security Engineering ISSM Information Systems Security Manager ISSO Information Systems Security Officer ISSP Information Systems Security Plan IT Information Technology ITCCB Information Technology Change Control Board ITIL Information Technology Infrastructure Library ITSM Information Technology Service Management J J-BTEC Joint BMDS Training and Education Center JPO Joint Program Office JRDC Joint National Integration Center Research and Development Contract JRMET Joint Reliability and Maintainability Evaluation Team JTF-GNO Joint Task Force – Global Network Operations JWICS Joint Worldwide Intelligence Communications System K

KAFB Kirtland Air Force Base KM Knowledge Management KVM Keyboard, Video, Mouse L LAFB Los Angeles Air Force Base LAN Local Area Network LMS Learning Management System M

MAN Metro Area Network MCE MDA Collaboration Environment MCU Multipoint Control Unit (Tandberg) MDA Missile Defense Agency MDACERT MDA Computer Emergency Response Team MDDC Missile Defense Data Center MDIOC Missile Defense Integration and Operations Center MIC Management Information Center (Executive Conference Room) MICS Missile Defense Agency Information Technology Collaboration Services MiDAESS Missile Defense Agency Engineering and Support Services MISC Miscellaneous MIT LL Massachusetts Institute of Technology Lincoln Laboratory MKO MDA Knowledge Online (Portal) MOC MDA Operations Center MPS Media Processing System (Tandberg) MQL Mid-Range Quality Level MS Microsoft MSE Media Services Engine (Tandberg) MXP Media Experience (Tandberg) N N/A Not Applicable NAC National Agency Check NACLC National Agency Check with Law Enforcement and Credit Checks NAICS North American Industrial Classification System NCR National Capital Region, Washington, DC and surrounding area NDA Non-Disclosure Agreement NGIS Northrop Grumman Information Systems NIPRNET Non-Secure Internet Protocol Router Network NISPOM National Industrial Security Program Operating Manual NOC Network Operations Center NORTHCOM United States Northern Command NOSC Network Operation and Support Center NSP Not Separately Priced NTE Not To Exceed O O&M Operation and Maintenance OCI Organizational Conflict of Interest OCONUS Outside the Continental United States ODC Other Direct Cost OLA Operational Level Agreement OPSEC Operations Security OR Organizational Review OS Operating System

Amendment 1

Line

OSD Office of the Secretary of Defense P PA MDA Public Affairs (office symbol) PaaS Platform as a Service PACOM Pacific Command PCI Personal Conflict of Interest PCO Procuring Contracting Officer PDR Preliminary Design Review PEARL Pearl Harbor PER Program Execution Review PIA Proprietary Information Agreement PIF Performance Incentive Fee PIMR Performance Incentive Monthly Report PKI Public Key Infrastructure PM Program Manager PMIB Project Management Integration Board PMR Program Management Review PMRF Pacific Missile Range Facility (Barking Sands, Kauai, Hawaii) POAM Plans of Action and Milestones POC Point of Contact PPBE Planning, Programming, Budgeting, and Execution PWS Performance Work Statement Q QA Quality Assurance QAMR Quality Assurance Monthly Report QAPP Quality Assurance Program Plan QASP Quality Assurance Surveillance Plan R R&D Research and Development RACI Responsible, Accountable, Consulted, Informed RAM Reliability, Availability, and Maintainability RAM-T Reliability, Availability, Maintainability, and Test Application RBA Role Based Administration RDBMS Relational Database Management System RDT&E Research, Development, Test & Evaluation RFP Request for Proposal RM Risk Management RO Reviewing Official - CPARS RSA Redstone Arsenal RTS Reagan Test Site S SaaS Software as a Service SAN Storage Area Network

SAP Special Access Programs SBX Sea-Based X-band Radar SCI Sensitive Compartmentalized Information SCIF Sensitive Compartmentalized Information Facility SDVOSB Service-Disabled Veteran-Owned Small Business SEI Special Emphasis Item SES Senior Executive Service SETA Systems Engineering and Technical Assistance SHCS Serialized Hardware Control System SIPRNET Secret Internet Protocol Router Network SITREP Situation Reports SLA Service Level Agreement SLM Service Line Management SMDC Space & Missile Defense Command SME Subject Matter Expert SN MDA Sensors Program office SNMP Simple Network Management Protocol SOP Standard Operating Procedure SP Special Programs SQL Structured Query Language SRM Service Request Module (Remedy module used to request IT services) STIGs Security Technical Implementation Guides STRATCOM U.S. Strategic Command SUF Suffolk SW Software T TBD To Be Determined TC MDA Targets and Countermeasures Program Office TCS Tandberg Content Server TH MDA THAAD Program Office THAAD Terminal High Altitude Area Defense TMS Tandberg Management Server TQL Target Quality Level TRR Test Readiness Review TS Top Secret TVP Tandberg Video Portal U UC Unified Communications ULAN Unclassified Local Area Network UMKO Unclassified MDA Knowledge Online UNET Unclassified Network; MDA Unclassified IT Enterprise Network V VAFB Vandenberg Air Force Base

VAR Visit Authorization Request VBII Von Braun II – Facility located at Redstone Arsenal (HSV) VBIII Von Braun III – Facility located at Redstone Arsenal (HSV) VC Video Conferencing VCC Video Control Center VCS Video Communication Server (Tandberg) VIP Very Important Person VIPC Visual Information Production Center VITAL Virtual Integrated Test and Analysis Laboratory VLAN Virtual Local Area Network VPN Virtual Private Network VSOC Video Services Operation Center VTC Video Teleconferencing W WAN Wide Area Network WBS Work Breakdown Structure WISS Web-based Information Support Systems

XYZ

3.0 DEFINITIONS LIST

Term Definition 2-Letter The Missile Defense Agency is a hierarchical organization made up of several major functional divisions and Program Offices represented as 2-Letter Organizations. These 2-Letter organizations consist of multiple 3-Letter organizations further defined by functional areas of responsibility. e.g., Integration Center (MDA/IC)

3-Letter Functional area of responsibility under a 2-letter MDA organization. e.g., Information Management and Technology (MDA/ICT)

A Acceptable Quality Level

(AQL)

Threshold; performance measurement; minimally acceptable condition. (see also MQL and TQL)

Acceptance Formal agreement that an IT service, process, plan, or other deliverable is complete, accurate, reliable and meets its specified requirements. Acceptance is usually preceded by evaluation or testing and is often required before proceeding to the next stage of a project or process.

Accreditation Official DAA authorization to place an automated system into operation.

Ad Hoc For this particular purpose; special; created on the spur of the moment, impromptu.

Advisory and Assistance Services (A&AS)/Systems Engineering and Technical Assistance

(SETA)

Those services provided under contract by nongovernmental sources to support or improve: organizational policy development; decision making; management and administration; program and/or project management and administration; or R&D activities. It can also mean the furnishing of professional advice or assistance rendered to improve the effectiveness of Federal management processes or procedures (including those of an engineering or technical nature). In rendering the foregoing services, outputs may take the form of information, advice, opinions, alternative, analyses, evaluations, recommendations, training, and the day-to-day aid of support personnel needed for the successful performance of ongoing federal operations.

Alerts A way to notify users of changes to existing or new information.

Alternate Site Manager

Supports the primary Site Manager for a Directorate or Organizational Function area on the MDA MKO.

Alternate Site Owner

Supports the Directorate head of a 2-Letter site by assuming responsibilities and leadership for an organizational or functional site.

AMX Control Panel

The AMX Touch Screen Control Panel is the design standard currently deployed in the majority of MDA Conference Rooms.

Application Management

The function of application operations and maintenance; application layer service monitoring and event management; maintaining application governance documents;

development of acceptance criteria for applications being transferred to operations and maintenance; coordination with other crews for support services for server hardware, operating system, storage, network connectivity and other related infrastructure components; coordination of appropriate patch and version levels for production applications with server managers; migration of applications and content to future releases as required; application enhancements; performing content restoration from backups; maintaining application user accounts;

monitoring database capacity requirements and providing recommendations for capacity improvements to server management; participation in Enterprise IT processes and procedures; providing knowledge articles to the Service Desk (e.g., documentation, technical references, support scripts, known errors, etc.);

management of custom data feeds and application program interfaces.

Application Specialist

Given business requirements, advise of relevant application capabilities and best-practice solutions; perform the most advanced applications functions; end-user certification desired. Remains current in the functionalities available from externally provided business applications. Serves as MDA's liaison with external agencies for the purpose of escalating performance, compatibility, and functional issues identified from a user perspective and work with the external agency to develop solutions and workarounds to provide a better performance and functionality.

Approval To Operate

Concurrence by the DAA that minimum-security requirements are met and provide an acceptable level of risk to the network.

Architecture & Engineering

Provides engineering/configuration best-practice services for new or changing IT systems.

Assessment Inspection and analysis to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met.

Associate Contracts (AC)

Additional contracts providing IT support which the MICS Contractor will be required to interact with to meet customer requirements. These include JRDC, MiDAESS, and VIPC.

B Ballistic Missile Defense System

(BMDS)

The BMDS is an evolving, integrated, and interoperable system, comprised of multiple elements and their components (to include sensors, weapons, and C2BMC), which advance our opportunities to intercept ballistic missiles in all phases of their flight (i.e., boost, midcourse, and terminal) and against all ranges of threat. Some of the BMDS elements are: Aegis BMD, Command and Control Battle Management and Communications (C2BMC), Ground-based Mid-course Defense (GMD), Terminal High Altitude Area Defense (THAAD), Sea Based X- Band Radar (SBX), and Upgraded Early Warning Radar (UEWR) to name a few.

Battle Rhythm Normal, day to day operations.

C Change Advisory Board (CAB)

A group of people that advises the MDA IT Enterprise Change Manager in the Assessment, prioritization and scheduling of Changes. This board is usually made up of representatives from all areas within MDA’s IT Enterprise.

Collaboration A process where two or more people work together toward a common goal. The common goal could be a consensus or decision as a result of a meeting or other discussion; or the development of a document or other product. Collaboration supported by technology requires communication between the collaborating parties.

Collaboration can occur in non real-time using communications technologies such as e-mail; however, this is not very efficient. Efficient and effective collaboration requires the use of one or more near real-time (text communications and document display) and real-time (voice and video) communications methods. Collaborative communications can also include other near real-time and non-real-time communications methods such as file transfer (non-real-time), screen/desktop sharing (VTC-like display of information), white boarding (interactive markup of displayed information, and application sharing for multiparty editing in near real-time. Collaboration is also a DoD buzzword referring to Web Conferencing and IM with or without integrated video and/or audio capabilities.

Computer Based Training (CBT)

A type of education in which the student learns by executing special training programs on a computer.

Conference Events

Events (such as MDA Annual Conference normally held at the Reagan Center in DC, the annual MDA International Conference normally held OCONUS, annual MDA Awards Ceremony, and MDA Director/2-Letter Off-Sites) that require VTC and collaboration systems and/or audio add-on equipment. Requirements include;

initial site surveys, remote installations, remote site support, career enhancement training, and in support of the MDA Director. These activities include travel.

Configuration Items

IT services, hardware, software, buildings, people, and formal documentation required to deliver an IT service.

Configuration Management

The process responsible for maintaining information about configuration items (CI) (e.g., IT services, hardware, software, buildings, people, and formal documentation) required to deliver an IT service, including their relationships. This information is managed throughout the lifecycle of the CI. Configuration Management is part of an overall service asset and configuration management process.

Content Management

The act of collecting, managing, and publishing information within the collaboration system.

Content Manager Helps Site Managers create, manage, and delete content and Web Parts in an MKO Site

Content Owner Member of the MDA community who creates, manages, and maintains content on one or more MKO sites.

Contracting Officers Representative

(COR)

A qualified individual designated in writing by the Contracting Officer in accordance with DFARS Subsection 201.602-2 authorized to perform specific contract administration functions.

Contract Officer Technical Representative

(COTR)

A qualified individual designated in writing by the Contracting Officer in accordance with DFARS Subsection 201.602-2 authorized to perform specific contract administration functions and oversee engineering, test, operations, maintenance and quality assurance.

Contract Performance Assessment Reporting System

The Contractor Performance Assessment Reporting System (CPARS) is the Department of Defense (DoD) Enterprise Solution for collection of contractor Past Performance Information (PPI) as required by the Federal Acquisition Regulation (FAR). CPARS is a web-enabled application that collects and manages a library of automated contractor report cards. A report card assesses a contractor’s performance and provides a record, both positive and negative, on a given contract for a specific period of time. Each report card is based on objective facts and is supported by program and contract management data. Use of CPARS promotes report card consistency, increases data integrity, and motivates improved contractor performance.

Controlled Unclassified Information (CUI)

Unclassified Information which requires access and distribution limitations prior to appropriate coordination and an official determination by cognizant authority approving clearance of the information for release to one or more foreign governments or international organizations, or for official public release. It includes BMDS CUI or other information marked, or that is eligible for marking, as "For Official Use Only" (FOUO) in accordance with DoD 5400.7-R; technical information as discussed in DoD 5230.24 and 5230.25; information that is subject to export controls in accordance with the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR); sensitive information as defined in the Computer Security Act of 1987, or other qualifying information as identified in DoD 5200.1-R.

Crew Lead The MICS RBA crew lead (s) responsible for the day-to-day operations and the various functional role based administration areas e.g., VTC and MKO.

Critical Performance Objective (CPO)

Performance goals or objectives related to tasks which are of significant value to MDA and are critical to the successful performance of the contract. Criteria are expressed in terms of Acceptable Quality Levels (AQL), Midrange Quality Levels (MQL), and Target Quality Levels (TQL). Critical Performance Objective (CPO) performance results are directly linked to Contractor performance incentives which are intended to reward the Contractor when those performance objectives are met or exceeded.

Customer Facing Apps

An application that resides on a network, is accessible via a user-interface, is available to any authorized users, and serves a general audience. Examples include Web-based portal, server-based project management, and server-based suspense tracking applications. Customer Facing Apps differ from Application Tools which are dedicated applications available to a limited number of users, and address a specific requirement. Application Tools include network router interfaces, e-mail administrator screens, and network monitoring applications configurable only by system administrators.

D Dashboard A graphical representation of overall IT Service Performance and Availability.

Dashboard images may be updated in real-time, and can also be included in management reports and web pages. Dashboards can be used to support Service Level Management, Event Management or Incident Diagnosis.

Data Feeds/ Dependencies

Monitors and maintains the data feeds that populate the reporting dashboards that are presented via the MICS the collaboration system.

Department of Defense Information Assurance Certification and

The collection of documents or collection of data objects generated through DIACAP implementation for an Information System. A DIACAP package is developed through implementing the activities of the DIACAP and maintained throughout a system’s life cycle. Information from the package is made available as needed to support an accreditation or other decision such as a connection approval.

Accreditation Process

(DIACAP)

Designated Accrediting Authority (DAA)

Official with the authority to formally assume responsibility for operating an information system or network within a specified environment. This term is synonymous with designated approving authority and delegated accrediting authority; MDA CIO.

Detailed Design Review (DDR)

A Detailed Design Review is a formal MDA IT Enterprise Architecture Board review and approval milestone. See Offerors library and System Development Life Cycle Phases in the MDA CIO PMIB Charter.

Directive An order or instruction signed by the MDA Director or other DoD central authority intended to direct or instruct. Indicates how to perform an action or reach a goal.

Compliance is mandated and any exception would require a formal waiver from the authoritative source.

Discrete A separate effort that is within the scope of this contract that is funded outside of baseline through the designated Discrete Tasking CLIN.

E Enterprise Architecture Board (EAB)

Serves as the forum to provide a timely and objective means of ensuring quality by assessing architectural and engineering project designs for compliance with architectural requirements, standards, and CIO priorities.

Earned Value Management System

A project management technique for measuring project progress in an objective manner. EVM has the ability to combine measurements of scope, schedule, and cost in a single integrated system. When properly applied, EVM provides an early warning of performance problems.

Enterprise Site Owner

The Director of the MDA is the site owner and is the individual with final authority on the appropriateness and capabilities that are integrated into the Enterprise Collaboration Environment.

eScheduler A Web-based electronic scheduling tool that is used to schedule and reserve conference rooms, telephone bridges, and VTCs across the MDA Enterprise.

Event Events (e.g., MDA Operations Review (OR)/Program Review (PR) monthly meetings, weekly Executive Management Reviews (EMBs), weekly BMDS Integrated Synchronization Group (ISGs), routine Acquisition Strategy Panels/Boards, and other agency meetings) that require VTC and collaboration system equipment.

Executive Referring to the Senior Leadership of MDA including Flag Level Military Officers and Senior Executive Service (SES) personnel

Executive Management Board (EMB)

The EMB is the forum through which top-level MDA "strategic" decisions are formulated, reviewed, and authorized.

Executive Services

Services provided to Flag Level Military Officers and Senior Executive Service (SES) personnel to support their IT equipment and collaboration requirements.

F For Official Use Only (FOUO)

Information that may be withheld from public disclosure under one or more of the nine (9) exemptions of the Freedom of Information Act (FOIA) (See DoD 5400.7-

R). FOUO is not a form of classification to protect U.S. national security interests.

G Guidance A document providing clarifying information or instructions and describes a recommended approach of what should be done. Compliance to a guideline is encouraged, but may have justified exceptions.

H I Implementation Readiness Review

The IRR is a formal MDA IT EAB review and approval milestone. PDR/DDR/IRR addresses both hardware and software.

Incident A customer submitted complaint, error, malfunction, or issue; an unplanned interruption to an IT Service or a reduction in the Quality of an IT Service that has an adverse affect on overall customer satisfaction. Failure of a Configuration Item that has not yet impacted Service is also an Incident.

Information Assurance (IA)

Measures that protect and defend information and information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation.

This includes providing for restoration of information systems by incorporating protection, detection, and reaction capabilities.

IT Service Management

(ITSM)

The implementation and management of quality IT services that meet the needs of the business. IT Service Management is performed by IT Service Providers through an appropriate mix of people, process, and Information Technology.

Information Technology Infrastructure Library (ITIL)

A set of Best Practice guidance for IT Service Management. ITIL is owned by the Office of Government Commerce (OGC) and consists of a series of publications giving guidance on the provision of Quality IT Services, and on the Processes and facilities needed to support them. See http://www.itil-officialsite.com/ for more information.

J JRDC A contract providing design, development, experiment, analysis, engineering services and management programs and controls to support current and evolving missions at the JNIC

K L Large Conference Room

Conference Room able to accommodate 30 or more people.

Lync Microsoft rich client application that provides presence, IM, voice, and ad hoc collaboration and online meeting capabilities through a single interface.

M Managed Web/App/DB Hosting

Function that involves operation & maintenance for all server hardware and operating systems and includes responsibility for Active Directory Service and all associated components; the Domain Name System (DNS) Service; and DR/COOP.

MDA IT

Enterprise

The overarching network structure providing the transport and storage capability for all applications used in MDA. The Enterprise is administered through a Roles Based Administration (RBA) crew construct.

Meeting Workspace

A specialized MKO site created directly in MKO or in Outlook as a part of a meeting request.

Meeting/Work Room (HSV)

There are four types of Work/Meeting rooms: classified VTC, unclassified VTC, dual classification VTC, and non-VTC. Reference VBIII Audio Visual

Infrastructure document.

Mid-Range Quality Level

(MQL)

A MQL is the median contract performance level related to the CPO as evaluated as part of the QASP. (see also AQL and TQL)

Mission Essential Personnel

Staff required to perform essential contractor functions and mission essential functions as defined in Section J, Attachment 1, Performance Work Statement.

N National Capital Region (NCR)

NCR serves federal agency clients located throughout Washington, DC; Maryland (Montgomery and Prince George's counties); and Virginia (the cities of Alexandria and Falls Church, and Arlington, Fairfax, Loudoun, and Prince William counties).

Determined by a 50 mile radius centering at the capitol building. The newly built MDA Headquarters (HQ) is also located on Ft Belvoir.

O Operational Level Agreement (OLA)

Operational-level agreement (OLA) defines the interdependent relationships among the MDA/ICT support groups in working together to support a total service level for a specific business service. (e.g.), The OLA between the IT Operations and the IT Information Management organizations in supporting the various layers of support required for the MKO including application management, infrastructure management and network operations. Also could define the processes, procedures and agreed timelines for incident resolution between the service desk, Tier II or Tier III support groups.

Organizational Site

Site that a single Directorate maintains. Its content is specific to an MDA business area, typically that of an MDA 2-Letter. Sub-sites of this site can include 3- and 4-letter sites, team sites, etc.

P Pearl Pearl Harbor, Hawaii Portal The MDA collaboration environment; an electronic gateway to applications and information that reside on the MDA Knowledge Online (MKO).

Privileged User Access

Privilege User Access (above normal access accounts, ZZ accounts, System Administration privileged accounts, etc.) to the IT within the MDA Enterprise is controlled and managed by the MDA Information Assurance Manager (IAM).

Problem A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.

Procure Competitively acquiring or purchasing equipment and Other Direct Costs (ODC) items, using Contractor's procurement system, to include hardware maintenance/service agreements, software licenses, and vendor technical support as required.

Project Management Integration Board

(PMIB)

The Project Management Integration Board (PMIB) is the overarching governance organization created specifically to support the selection, prioritization, and adoption of MDA/IC Information Management/Information Technology (IM/IT) projects. The purpose of the PMIB is to provide a forum for portfolio management, project prioritization, funding allocation, resource management, and integration with other boards and committees.

Q R RACI A Model used to help define Roles and Responsibilities. RACI stands for

Responsible, Accountable, Consulted and Informed.

Remedy A full set of IT service and incident management applications that share a native, purpose-built architecture and best-practice process flows developed by BMC and utilized throughout MDA. Remedy provides a central tracking system for every conceivable type of IT support action across the various RBA crews and organizations.

Role Based Administration

(RBA)

Categories and responsibilities assigned to the varying CIO Enterprise IT organizations and functions (e.g., MDA Network Operations and Security Center (NOSC), Computer Emergency Response Team (CERT).

Routine Events (Pre Planned)

Events (such as MDA All Hands) that require VTC and collaboration systems equipment. Requires a VTC Event Viewing Plan consisting of CONOPs, Rules of Engagement, event details and configuration drawings, and accreditation documentation if applicable. Events take place at MDA locations, and generally are supported within the VTC core hours of operation. Events are of a repeatable nature and require slight modifications to Event View Plans from event to event.

Routine Event Bookings

Events (such as MDA Operations Review (OR)/Program Review (PR) monthly meetings, weekly Executive Management Reviews (EMBs), weekly BMDS Integrated Synchronization Group (ISGs), routine Acquisition Strategy Panels/Boards, and other agency meetings) that require VTC and collaboration systems equipment. Events take place at MDA locations, and generally are supported within the VTC core hours of operation. Events are of a repeatable nature.

S Service Level Agreement (SLA)

An Agreement between an IT service provider and a customer. The SLA describes the IT Service, documents service level targets, and specifies the responsibilities of the IT service provider and the customer. A single SLA may cover multiple IT services or multiple customers.

Site Sites are groupings of lists, workflows, pages, master pages, and page layouts.

Sites are either top level or Sub sites of the top level Site. Multiple top level Sites typically exist within a Site Collection. In the MKO there are Organizational Sites (representative of a specific directorate), Functional Sites (an aggregator of content among several organizational sites), Team Sites (also known as project or collaboration sites), and My Sites (personal Web site).

Site Manager One or more individuals responsible for the organization and management of one or more top level sites. At the discretion of the Site Owner, may also serve as the site’s Content Manager.

Site Owner 2-Letter directorate who controls a specific MKO site, which emphasizes a singular theme/content area – often at the organizational level. Lower level sites (organizations and functions supported by a site) are often called Sub-sites. These support organizational or functional activities.

Site Templates Predefined standard templates provided to simplify the creation of new sites. MKO administrators maintain and manage these templates.

Small Conference Room

Conference Room able to accommodate 29 or fewer people.

Software Development

Plan, design, implement, test, and deploy software-based collaboration, business, and mobile solutions in accordance with industry best-practices, DoD polices, MDA processes and policies, and specified requirements; assist in requirements collection and advise the requesting customer of software best-practices; utilize an incremental development approach; develop a transition plan to O&M; coordinate IA code-reviews and mitigate IA vulnerabilities as required; develop and maintain documentation; coordinate server and infrastructure dependencies.

Service Lines IT Services are logically divided into seven service lines:

1.End User Support - Provides for operations, maintenance and helpdesk support to each MDA IT user desktop capability

2. Unified Communications - Provides for implementation, operations and maintenance of VTC, wireless and telephony services

3. Computer Network Defense - Provides for certification of IT networks and systems and computer emergency response services

4. Business Automation - Provides for the implementation, operations, maintenance of business specific applications (PRIDE, LMS, HRTS, DSS, etc.)

5. Portal and Data Services - Provides for the implementation, operations, and maintenance of Portal, digital records, and data archiving functions

6. Networks and Infrastructure - Provides for the implementation, operations, maintenance, and COMSEC for the MDA UNET/CNET

7. IT Planning and Solutions - Provides engineering support for new requirements analysis, design, planning, and implementation of IT solutions

Special Events (Pre Planned)

Events (such as flight tests) that require VTC and collaboration systems and/or audio add-on equipment; require a VTC Event Planning Package consisting of test plans, engineering assessments, configuration drawings, accreditation documentation (if required) and other applicable documents or information. The nature of the event, personnel and/or facilities/rooms involved, determines required service level. Events may take place at MDA and/or non-MDA locations, may require surge support and may occur outside of core hours (weekends and/or evenings). These activities include travel.

Special Events (Un-scheduled)

Events (such as real world situation) that require VTC and collaboration systems and/or audio add-on equipment. Generally does not require an Event Planning Package, but would require engineering assessments, configuration drawings, accreditation documentation if applicable. The nature of the event, personnel and/or facilities/rooms involved, determines required service level. Events generally take place at MDA locations, may require surge support, may occur outside of core hours (weekends and/or evenings) and would require 24/7 surge support for at least two locations during the length of the Event.

Standard Operating Procedures (SOP)

A written document or instruction detailing all steps and activities of a process or procedure. Essentially requires the documentation of all procedures used in any process that could affect the quality of services.

Sub site A named subdirectory of an MKO top level site. Each sub site can have independent administration, authoring, and browsing permissions from the top level site and other sub sites.

T Target Quality Level (TQL)

A TQL is the contract performance goal related to the CPO as evaluated as part of the QASP. (see also AQL and MQL)

Taxonomy Organization and classification of content that is then transferred into an organized hierarchy, becoming an information architecture.

Team Site A collaborative workspace that lets team members in a single organization, or multiple organizations, use a single information-sharing space to create, edit, version, manage, and delete site content.

U Unified Communications

An integrated set of multiple modes of electronic communication media such that a caller may initiate a call in one mode and be able to collaborate with recipients in multiple other modes and vice versa. Modes of communication include real-time ones such as wired telephony, Voice over Internet Protocol (VoIP), wireless telephony (i.e., cell phones, PDAs), video conferencing, TelePresence, and instant messaging (i.e., online chant). Unified Communications also includes non real-time modes such as faxing, texting (i.e., SMS – Short Message Services), voice mail and email.

MDA specific examples include:

E-Scheduler for VTCs and Conference Rooms and O&M Blackberrys and Wireless Services Mobile devices Private Branch Exchange (PBX) Telephone Switches Annual Maintenance

Agreements Unclassified Desktop/Laptop Integrated Audio/Video Collaboration Service Secure TelePresence Suites (HQ and VBIII) O&M Secure and Non-Secure Telephone Equipment, Repair, and O&M

VTC Design, Installation and O&M User Training Training that results in the End User being sufficiently knowledgeable to make use of a given product or application in the performance of their duties. Can be administered by Computer Based Training (CBT), Classroom based or desk side training sessions. Includes course materials and applicable tests for user training of customer facing applications to include, but not limited to, Video Conferencing equipment. (e.g.,) Exchange OCS Desktop/Laptop User Training; eScheduler Conference Room User Training; Video Conferencing Conference Room User Training; MKO Site Management Training; SharePoint User Training; Defense Connect Online (DCO) User Training; MS Office Productivity Suite.

V Video Control Center (VCC)

Facilitation center in HQ and VBIII designed to provide Tier I, II, and III support, remote monitoring, and control and assistance for all VTC Conference rooms in the respective building.

Video Services Operations Center

(VSOC)

The Video Services Operations Center in MDIOC 720 and Redstone Arsenal 5201 staffed to provide Tier II, III technical support (i.e. VTC problem resolution, call bridge establishment, remote facilitation) for the MDACnet/Unet VTC VLANs and associated MICS related VTC rooms throughout the MDA Enterprise.

VIPC The Visual Information Production Center in MDA’s resource for creative graphics, print production, motion media and photography. VIPC services include business cards, graphic design, briefings/charts, training materials, large format display graphics, event graphics, photography, video, 3D animation, Web design, CD/DVD creation/duplication/labeling, as well as brochures, folders, programs and miscellaneous print media. The VIPC provides classified and unclassified services up to SECRET classification.

VTC & A/V

Systems

VTC and Audio Visual hardware and software systems and components (e.g.), CODECS, Multipoint Control Units, Content and TelePresence Servers, Gateways, Gatekeepers, infrastructure equipment, cameras, projectors, monitors, AMX control systems, displays, associated peripheral and ancillary equipment

VTC Architecture & Engineering

Provides engineering/configuration services for new or changing VTC systems.

Designs the specific audio and visual solution for a specific room following Enterprise standards.

W Web Part A standard Web page element designed for a specific function, e.g., calendar, contacts list, project schedule, key performance indicators, tasks, announcements, discussion boards, etc. A Web Part combines list data, timely information, or useful graphics into a dynamic Web page that is linked to or based on data from another application, such as Outlook or Microsoft Project. A Web Part Page’s layout and content can be set for all users and optionally personalized by each user.

Workflow Workflow connects an automated business process to a document in MKO. Users create workflows to get approvals, gather feedback, archive files, and many other business processes.

Workstations & Peripherals inc.

Lync peripherals

IT equipment including laptops, desktops, and peripherals typically associated with these devices (e.g., desktop KVM switches, webcams, headsets/microphones, docking stations, computer monitors, etc)

XYZ