FY25 - Custodial - PWS.pdf

PERFORMANCE WORK STATEMENT

(PWS)

SPANGDAHLEM AIR BASE, GERMANY

10 December 2024

Custodial Services at Spangdahlem Air Base

PERFORMANCE WORK STATEMENT (PWS) FOR CUSTODIAL SERVICES

Current as of 10 December 2024 Page 2 of 27

Table of Contents

1. DESCRIPTION OF SERVICES

1.1. FACILITY CLEANING SERVICES

1.1.1. NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, WOOD, CONCRETE, ETC.)

1.1.2. CARPETED FLOORS

1.1.3. STAIRWAYS, ELEVATORS, HANDICAP LIFTS

1.1.4. CLEAN FLOOR (WALKS-OFF) MATS

1.1.5. TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS)

1.2. RESTROOM/LOCKER ROOM CLEANING SERVICES

1.2.1. CLEAN AND DISINFECT

1.2.2. RESTROOM FLOOR CARE

1.2.3. STOCK RESTROOM SUPPLIES

1.2.4. DRINKING FOUNTAINS

1.2.5. RESTROOM TRASH REMOVAL

1.3. PERIODIC CLEANING SERVICES

1.3.1. PERIODIC HARD FLOOR MAINTENANCE

1.3.2. PERIODIC CARPET RESTORATIVE CLEANING

1.3.3. DUSTING

1.4. SPECIAL CLEANING REQUIREMENTS

1.4.1 CHILD DEVELOPMENT CENTER

1.4.2. SPECIAL CLEARANCE REQUIREMENTS: CDC AND YOUTH CENTER

1.4.3. REQUIRED TRAINING

1.4.4. IMMUNIZATIONS

1.4.5. REQUIRED DOCUMENTATION

1.4.6. CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER

1.5. CONTRACTOR-PROVIDED EQUIPMENT AND SUPPLIES

1.5.1. CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

1.5.2. CONTRACTOR-FURNISHED RESTROOM SUPPLIES

1.5.3. MISCELLANEOUS REQUIREMENTS

1.6. EMERGENCY PANDEMIC CLEANING

2. SERVICE SUMMARY

2.1. QUALITY ASSURANCE

2.2. CUSTOMER COMPLAINTS

2.3. RE-PERFORMANCE AND NON-PERFORMANCE

Current as of 10 December 2024 Page 3 of 27

3. GOVERNMENT-PROVIDED PROPERTY AND SERVICES

3.1. GOVERNMENT-PROVIDED FACILITIES

3.1.1. JANITORIAL CLOSETS

3.2. GOVERNMENT-FURNISHED SUPPLIES AND EQUIPMENT

3.3. GOVERNMENT-FURNISHED UTILITIES

3.3.1. UTILITY CONSERVATION ...................................................... Error! Bookmark not defined.

3.4. SECURITY, FIRE AND MEDICAL SERVICES

3.5. SOLID WASTE COLLECTION AND DISPOSAL

4. HOURS OF OPERATION AND BASE ACCESS

4.1. HOURS OF OPERATION

4.1.1. NORMAL BASE HOURS

4.1.2. SPECIAL FACILITIES, HOURS OF OPERATION

4.1.3. CHILD DEVELOPMENT CENTER (CDC), HOURS OF OPERATION

4.1.4. FEDERAL HOLIDAYS

4.2. BASE CLOSURES

4.3. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR

OVERSEAS COMBATANT COMMANDER

4.4. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND VEHICLE PASSES

5. SUPPLIES AND HAZARDOUS MATERIAL

5.1. CLEANING AND RESTROOM SUPPLIES

5.2. HAZARDOUS MATERIAL IDENTIFICATION

5.3. SPILL PREVENTION AND RESPONSE

5.4. HAZARDOUS WASTE

5.5. HAZARDOUS MATERIAL

5.5.1. HAZARDOUS MATERIAL STORAGE

5.5.2. HAZARDOUS MATERIAL USAGE REPORT

5.6. CONFORMANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS

5.7. CONFORMANCE WITH ENVIRONMENTAL REQUIREMENTS

6. GENERAL INFORMATION

6.1. TRAFFIC LAW

6.2. WEAPONS, FIREARMS, AND AMMUNITION

6.3. CONTROLLED UNCLASSIFIED INFORMATION (CUI)

6.4. REPORTING REQUIREMENTS

Current as of 10 December 2024 Page 4 of 27

6.5. PHYSICAL SECURITY

7. CONTRACTOR PERSONNEL

7.1. CONTRACT MANAGER

7.2. PERSONNEL

7.3. KEY CONTROL

7.4. SCHEDULES

7.5. CONTRACT MODIFICATIONS

7.6. CONTRACTING OFFICER (CO) AND CONTRACTING OFFICER REPRESENTATIVE (COR) (QUALITY

ASSURANCE PERSONNEL)

7.7. SAFETY REQUIREMENTS AND REPORTS

7.8. ANTITERRORISM AWARENESS TRAINING

Current as of 10 December 2024 Page 5 of 27

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that Custodial Services are performed at Spangdahlem Air Base (SAB) in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

The Contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary. Maximum cleaning frequencies are established in Appendix A, Air Force Common Levels of Service Standards. Facility cleaning levels and estimated square meters are established in Appendix B, Estimated Square Meters and Cleaning Level. Facility drawings of areas to be cleaned are established in Appendix C, Floor Plans and Maps. Appendix C will be provided after contract award due to the sensitive nature of the information.

All work performed by the contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarter Air Force (HAF) standards, instructions, and commercial practices.

The contractor shall have current ISO 9001 certification and/or RAL-GZ-902 certifications.

1.1. FACILITY CLEANING SERVICES

1.1.1. NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, WOOD, CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with floor type specific cleaning solutions, if applicable.

After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2. CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager.

Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. STAIRWAYS, ELEVATORS, HANDICAP LIFTS

Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to two (2) meters in height from stair tread level, to provide or maintain a clean, uniform appearance.

Current as of 10 December 2024 Page 6 of 27

1.1.4. CLEAN FLOOR (WALKS-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned afterwards to their prior location.

1.1.5. TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS)

Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The Contractor shall collect and dispose of all trash from these locations. The trash bags shall be provided by the Contractor.

1.2. RESTROOM/LOCKER ROOM CLEANING SERVICES

1.2.1. CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal detergent.

Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within 6

ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

The Contractor shall post the cleaning schedule in the restroom area and update them as necessary.

An electronic copy of the cleaning schedule shall be provided to the Contracting Officer (CO) and Contracting Officer Representative (COR) within 60 days of contract award and within one business day of any changes.

The Contractor is required to implement a reliable tracking system to monitor the completion of custodial services for each restroom. This system should be designed to clearly indicate whether a service has been performed and must be easy to track. The tracking system may include, but is not limited to, digital monitoring devices, sign-in sheets, or other effective methods.

The system must capture essential information such as the date, time, building number, and the name of the cleaner who performed the service. The Contractor shall ensure that this information is recorded accurately and consistently.

Additionally, the Contractor is responsible for providing a summary report to the customer on a weekly basis, detailing the services performed and any instances where services were not completed as scheduled. This report should be clear, concise, and include all necessary details to verify the completion of services.

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1.2.2. RESTROOM FLOOR CARE

All floor surfaces shall be maintained IAW paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3. STOCK RESTROOM SUPPLIES

The Contractor shall ensure restrooms are stocked sufficiently so any provided supplies, including toilet tissue, paper towels, and hand soap, do not run out. Liquid soap shall not be refilled with water or diluted. Supplies shall be stored in designated areas within the facility. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.2.4. DRINKING FOUNTAINS

The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3. PERIODIC CLEANING SERVICES

1.3.1. PERIODIC HARD FLOOR MAINTENANCE

Hard floors, to include restroom floors, shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings.

After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

The Contractor must follow floor manufacturer’s recommendation for proper cleaning procedures and products to use.

1.3.2. PERIODIC CARPET RESTORATIVE CLEANING

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying.

After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

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1.3.3. DUSTING

This is only applicable to Special Requirement facilities. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, moldings, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4. SPECIAL CLEANING REQUIREMENTS

The Contractor shall accomplish all cleaning tasks as appropriate for special requirement facilities (Youth Center, School Age Program, Fitness Center, and PAX Terminals) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, Air Force Common Levels of Service Standards.

1.4.1 CHILD DEVELOPMENT CENTER

Designated CDC facilities shall be maintained IAW AFI 34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the Contractor’s responsibility for cleaning.

All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one (1) time daily. For those specific cleaning requirements of two (2) or more times daily at least one (1) cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2. SPECIAL CLEARANCE REQUIREMENTS: CDC AND YOUTH CENTER

1.4.2.1. BACKGROUND AND CRIMINAL HISTORY CHECK

IAW DoD Manual 1402.05 Background Checks on Individuals in Department of Defense Child Development and Youth Programs, a criminal history background check must be initiated and completed for each Contractor employee before being allowed to work in the CDC and Youth Centers. The Services Squadron Security Monitor shall initiate, receive, and maintain all background checks. All results shall be maintained by the CDC Director.

The following steps are required to process the background check:

a) An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services

Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have lived or worked on a military installation before they were hired. Per DoD Manual 1402.05, 3.3.b. the IRC has to include all bases the individual lived or worked on in the last two years

(AFI 34-144, 10.7).

b) A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years.

NOTE: Only required if a completed Tier 1 is not on file (AFI 34-144, 10.7).

c) Initiate a Federal Bureau of Investigation fingerprint check for all contractors.

Current as of 10 December 2024 Page 9 of 27

d) Initiate Childcare Tier 1 investigation on Contractor employees prior to working with children/ youth. Childcare components for Childcare Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment (AFI 34-144, 10.7).

e) Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed (T-0). Follow up every five (5) working days for Installation Records Checks. Check on the Childcare Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made (AFI 34-144, 10.7).

f) Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors (AFI 34-144, 10.7.5).

g) All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-144, 10.6.2) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2. CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

Potential Contractor employees shall report to the Services Squadron Security Monitor to initiate and complete a questionnaire for non-sensitive positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card. Spangdahlem Contractor employees will complete this process at the Spangdahlem Security Forces Squadron Visitor Center located at the Main Gate. The Security Monitor shall initiate an Installation Records Check (IRC) for each Contractor employee. The IRC must be completed before the Contractor employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a Childcare Tier 1 national background check, which encompasses a State Criminal History Repository (SCHR) Check on each Contractor employee.

AE Reg 604-1 Local National Screening Program in Germany describes the procedure for the local national screening program (LNSP) in Germany for local national employees including Contractors and subcontractors. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable, or derogatory to the CO and COR. The CO shall provide the appropriate documentation for the CDC Director’s file. No Contractor employee shall be allowed to work on base with an unfavorable or derogatory Childcare Tier 1 report.

a) Installation Records Check (IRC): An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application.

This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to the extent permitted by law.

b) Childcare Tier 1: A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of

Current as of 10 December 2024 Page 10 of 27

Investigation (FBI). Contractor employees may be permitted to work before completion of the Childcare Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check.

c) Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R.

The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The Contractor shall immediately remove this employee from their service at the CDC or youth center.

d) Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required. Local National background checks shall be executed IAW German Laws. The Bundesamt für Verfassungsschutz (Federal Office for the Protection of the Constitution), IAW the Sicherheits-überprüfungsgesetz (Security Check Law), sections 8 and 33, requires the subject of a security check to have lived in Germany for at least the past 12 months.

1.4.3. REQUIRED TRAINING

All Contractor employees working at the CDC, and or Youth Activity Centers shall be required to attend annual training on child abuse prevention, identification, and reporting (AFI 34-144, 11.5). The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4. IMMUNIZATIONS

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All Contractor employees must have the following immunizations required by AFI 48-110_IP Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella

Tetanus Diphtheria Polio

Hepatitis A Hepatitis B Varicella

Influenza Tuberculosis Skin Test

1.4.5. REQUIRED DOCUMENTATION

The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in the CDC and/or Youth Activity Center with the employee’s name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (see 1.4.2.1.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the

Current as of 10 December 2024 Page 11 of 27 replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6. CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER

Physical contact shall not be allowed, and Contractor employees shall not be alone with children unsupervised.

1.4.6.1. DISINFECTING, CLEANING AND SANITIZING SOLUTIONS

The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be always kept out of children’s reach.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environmental Protection Agency (US EPA) and state on the label; or German equivalent if sourced from local economy.

Examples:

Liquid chlorine bleach (without scent), one quarter (1/4) cup (5.25% sodium hypochlorite) in one

(1) gallon of water (or one (1) tablespoon bleach in one (1) quart water), made fresh daily.

Quaternary Ammonium Compound mix at 400 ppm or as directed and confirmed with test papers. Pine Oils must be at least 70% pine oil and follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

Liquid chlorine bleach (without scent), one (1) tablespoon (5.25% sodium hypochlorite) in one

(1) gallon of water, made fresh daily, must be left on for two (2) minutes to be effective.

Quaternary Ammonium Compound mix as directed and confirmed with test papers. Check label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against bacteria. Follow manufacturer’s instruction and allow time to work.

1.4.6.2. CLEANING PRODUCTS APPROVAL

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a childcare environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, Current as of 10 December 2024 Page 12 of 27 labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers

All other approval procedures for chemical and hazardous materials must be followed as described in the Quality Assurance Plan.

1.4.6.3. CLEANING EQUIPMENT/MATERIALS

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.6.4. CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5. CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND ADJACENT WALLS The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.6. SWEEPING/MOPPING NON-CARPETED FLOORS

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7. OTHER NON-CARPETED FLOORS

All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.8. CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES

Toilets, sinks, and adjacent walls (up to height of four (4) feet) will be cleaned with hot water and sanitized with the bleach water or disinfectant solution at least daily (after lunch or in the evening, after hours) for children over two years old rooms and once per day for children under two years old room.

1.4.6.9. SWEEP/MOP CHILDREN’S BATHROOM FLOORS

The Contractor shall sweep and mop the children’s bathroom floors twice a day, first with hot water and detergent, and then sanitized with the bleach water or disinfectant solution.

1.4.6.10. NON-CARPETED FLOOR MAINTENANCE

The Contractor shall provide all periodic floor care maintenance services IAW the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours. The Contractor shall remove all moveable furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11. VACUUM

The Contractor shall maintain all carpeted areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

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1.4.6.12. CARPET MAINTENANCE

The Contractor shall steam clean, or similar extraction method, all carpets IAW the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13. EMPTY TRASH CANS AND DIAPER PAIL

The Contractor shall empty trash cans once daily and diaper pails two times daily. The Contractor shall provide, and replace worn, torn, or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.14. CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL

The Contractor shall disinfect trash containers and diaper pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/ sanitizers.

1.4.6.15. STOCK RESTROOM

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.6.16. DUSTING

Low dusting includes surfaces within 6 feet of the floor, which must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, moldings, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.17. WINDOWS/INTERIOR GLASS

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6.18. CLEAN DRINKING FOUNTAINS

Clean drinking fountains with sanitizing solution once daily.

1.4.6.19. CLEAN DOORKNOBS

Clean doorknobs with sanitizing solution once daily.

1.4.7. SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING)

The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3, and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, CDC), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary.

Minimum cleaning frequencies are established in Appendix A.

1.4.8. SPECIAL REQUIREMENTS: GLASS CLEANING

Applies to Visitor Center (Building 505) & Control Tower (Building 77): All windows, window frames, and window handles shall be cleaned and show no traces of film, dirt, smudges, water, or other foreign matter to meet the schedule identified in Appendix A. Periodic glass cleaning for interior/

Current as of 10 December 2024 Page 14 of 27 exterior windows positioned from below 2.5 meters to above 11.0 meters may be ordered on an optional basis. Glass cleaning safety requirements must meet or exceed German safety standards.

1.5. CONTRACTOR-PROVIDED EQUIPMENT AND SUPPLIES

1.5.1. CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair, and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

All equipment used in the performance of this contract shall be in good operable condition and carry BGV A3, IAW DIN EN 50678 VDE 0701 Allgemeines Verfahren zur Überprüfung der Wirksamkeit der Schutzmaßnahmen von Elektrogeräten nach der Reparatur (General procedure for checking the effectiveness of protective measures of electrical appliances after repair) and DIN EN 50699 VDE 0702 Wiederholungsprüfung für elektrische Geräte (Periodic inspection for electrical devices); as part of the Berufsgenossenschaftliche Vorschriften für Sicherheit und Gesundheit bei der Arbeit (trade association regulation for safety and health at work).

Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may request Security Forces (SF) or Wing Safety Agency to inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2. CONTRACTOR-FURNISHED RESTROOM SUPPLIES

Plastic trash can liners/bags: suitable for the type of trash receptacle.

Toilette tissue: two-ply.

Paper towels: bi-fold, trifold, based on dispenser type.

Hand soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.3. MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Current as of 10 December 2024 Page 15 of 27

Report fire hazards, conditions, and items in need of repair to the COR.

Turn in lost and found articles to the COR.

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured, shall enter through one door, and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were opened upon their arrival are closed and secured upon their departure.

Contractor personnel must wear appropriate company attire or at least a company badge that clearly identifies them as Contractor personnel.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surfaces that might pose a risk to injury for any personnel that are present and remove once dry and safe for facility occupants to use.

Additionally, the Contractor shall display appropriate and clearly visible signs that notify bathrooms and changing areas are closed for cleaning. They must also announce their arrival to the bathrooms or changing areas in a manner that is clear and understandable by any patrons who might be present at the time (e.g. knocking on a door frame or loud verbal notice).

In the event of a renovation of bathrooms, the Contractor shall clean the outside toilet container/ containers with the same requirements as the regular bathrooms for the duration of the work at no additional cost to the government.

The Contractor might be required to call a facility manager or POC from their own mobile phone to receive access to certain secured buildings for the time that the provided military phones are not working.

1.6. EMERGENCY PANDEMIC CLEANING

The Contractor shall follow the latest cleaning and disinfecting recommendation for any emerging pandemic from the Centers for Disease Control and Prevention (CDC). Cleaning and Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The Contractor shall notify the CO and/or COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov .

https://www.cdc.gov/

Current as of 10 December 2024 Page 16 of 27

2. SERVICE SUMMARY

The contract service requirements are summarized in performance objectives (PO) that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The service summary and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the FAR 52.212-4(a) Contract Terms and Conditions – Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO) PWS paragraph

Performance Threshold (per month)

PO-1 – Facility Cleaning Service

a) non-carpeted floors

1.1 inclusive

Excellent: Up to 2 defects

b) carpeted floors Very Good: 3 to 5 defects

c) walk-off mats Satisfactory: 6 to 10 defects

d) trash removal Marginal: 11 to 15 defects

Unsatisfactory: More than 15 defects PO-2 – Restrooms/Locker Rooms Cleaning Services

a) Clean and disinfect

1.2 Inclusive

Excellent: 0 defects

b) floors Very Good: 1 defect

c) supplies Satisfactory: 2 to 5 defects

d) drinking fountains Marginal: 6 to 10 defects

e) trash removal Unsatisfactory: More than 10 defects

PO-3 – Periodic Cleaning Services

a) hard floor maintenance

1.3 inclusive

Excellent: 1 defect Very Good: 2 defects Satisfactory: 3 defects

b) restorative carpet cleaning Marginal: 4 defects Unsatisfactory: More than 4 defects

PO-4 – Quality Control Inspection procedures are followed and documented IAW Contractor’s Quality Control Plan (incorporated into contract after award)

2.1 inclusive

Excellent: 1 defect Very Good: 2 defects Satisfactory: 3 defects Marginal: 4 defects Unsatisfactory: More than 4 defects

PO-5 – Special Requirements

a) Child Development Center(s)

1.4 Inclusive

Excellent: Up to 2 defects

b) Fitness Center Very Good: 3 to 4 defects

c) Youth Center/Teen Center Satisfactory: 5 to 6 defects

d) School Age Program Marginal: 7 to 8 defects

e) PAX Terminal Unsatisfactory: More than 8 defects

f) Glass Cleaning

Current as of 10 December 2024 Page 17 of 27

2.1. QUALITY ASSURANCE

The Government will inspect and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR), for issuance to the Contractor. The Contractor shall respond to the CAR IAW the instructions provided and return it to the CO within 10 calendar days of receipt. The Government will report any discrepancies in contract performance outside of the thresholds identified in the service summary to the appropriate past performance reporting tools such as, but not limited to, the Contractor Performance Assessment Reporting System (CPARS).

2.2. CUSTOMER COMPLAINTS

The COR will receive and investigate customer complaints. The COR will be responsible for initially validating customer complaints. The CO will make the final determination of the validity of customer complaint(s) in cases of disagreement between the COR and Contractor.

2.3. RE-PERFORMANCE AND NON-PERFORMANCE

If any of the services performed do not conform to contract requirements, the Government may require the contractor to perform the services again within two (2) hours of notification, in conformity with the contract requirements at no additional cost to the Government.

The COR will document the conformity and forward it to the CO. When the defects in services cannot be corrected by re-performance, the Government may seek: an equitable price reduction, or adequate consideration for acceptance of nonconforming services.

In cases of non-performances of duties by the Contractor, a lump sum contract penalty of € 30.00 is due for each instance IAW FAR 52.246-4. Non-performance is defined as no-show by the Contractor, not an unsatisfactory cleaning.

Each non-performance must be confirmed by the COR/Service Contracts Team. The Sign-in Sheet is regarded as a contractual document. If a cleaning was not signed for on the same business day, it is considered a non-performance.

The Contractor will deduct confirmed and undisputed penalties from the next invoice as a reduction of the invoice sum.

Current as of 10 December 2024 Page 18 of 27

3. GOVERNMENT-PROVIDED PROPERTY AND SERVICES

3.1. GOVERNMENT-PROVIDED FACILITIES

The Government will provide office and storage space at Spangdahlem Air Base (building 115). If necessary, the Government may assign a different office/storage area during the life of the contract.

The Contractor will be responsible for the relocation of company-owned supplies and equipment.

No expense shall be incurred by the Government. No alterations to the office space shall be made without the specific, written permission from the functional commander and the CO as coordinated and approved via the AF Form 332 Civil Engineer Work Order. In cases of alterations necessary for compliance with Occupational Safety and Health Administration (OSHA), such permission shall not be reasonably withheld. The Contractor shall return the office space to the Government in the same condition as received, fair wear and tear and approved modifications.

3.1.1. JANITORIAL CLOSETS

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contract will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in the closet.

Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for Contactor’s stored supplies or equipment kept in the building or janitor’s closet or for the Contractor’s employee’s personal belongings.

3.2. GOVERNMENT-FURNISHED SUPPLIES AND EQUIPMENT

No Government-furnished supplies and equipment will be included in this contract.

3.3. GOVERNMENT-FURNISHED UTILITIES

The Government will furnish electricity, water, and sewage service as necessary for accomplishment of work IAW this contract. The Contractor shall adhere to commercial practices to prevent waste of utilities.

3.4. SECURITY, FIRE AND MEDICAL SERVICES

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.5. SOLID WASTE COLLECTION AND DISPOSAL

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all base level recycling programs.

Current as of 10 December 2024 Page 19 of 27

4. HOURS OF OPERATION AND BASE ACCESS

4.1. HOURS OF OPERATION

The Contractor shall perform the services required under this contract during the hours as described in this section. The Contractor is not required to perform services on Federal Holidays (reference Section 4.1.4) except as noted in 4.1.2.

4.1.1. NORMAL BASE HOURS

Base hours of operation are Mondays through Fridays, 0700 hours to 1600 hours. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2. SPECIAL FACILITIES, HOURS OF OPERATION

Fitness Center, PAX, and Freight Terminal, CDCs, Youth and Teen Centers may require night/early morning shift (2200 hours – 0600 hours) as well as weekends and observed federal holidays due to the high traffic and utilization during the day. If night shift cleaning is required, the Contractor will coordinate this with the COR and Facility Manager for access.

4.1.3. CHILD DEVELOPMENT CENTER (CDC), HOURS OF OPERATION

Regular hours of operation are Monday – Friday 0630 – 1800.

All cleaning requirements will be performed either before or after CDC operational duty hours, except for any cleaning requirements standard performed more than once daily. For those specific cleaning requirements of two or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. The Government will notify the Contractor in advance if CDC facilities will be unavailable for scheduled cleaning after normal duty hours (e.g. for “Parents Night Out” or other special events). The Contractor shall resume normal cleaning right after the event. The Government reserves the right to have up to ten events per period of performance (PoP).

4.1.4. FEDERAL HOLIDAYS

The following is a list of Federal holidays observed by the installation. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the Government and Contractor.

(see Appendix D for more details)

4.1.4.1. AMERICAN FEDERAL HOLIDAYS

1. New Year’s Day, January 1 or the Friday preceding or Monday following

2. Martin Luther King Day, 3rd Monday in January

3. Presidents’ Day, 3rd Monday in February

4. Memorial Day, Last Monday in May

5. Juneteenth, June 19 or the Friday preceding or Monday following

6. Independence Day, July 4 or the Friday preceding or Monday following

7. Labor Day, First Monday in September

8. Columbus Day, 2nd Monday in October

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9. Veteran’s Day, November 11 or the Friday preceding or Monday following

10. Thanksgiving Day, 4th Thursday in November

11. Christmas Day, December 25 or the Friday preceding or Monday following Note: When the holiday is on a Saturday, the preceding Friday shall be the U.S. holiday.

When the holiday is on a Sunday, the following Monday shall be the U.S. holiday.

4.1.4.2. GERMAN HOLIDAYS

1. New Year’s Day

2. Good Friday

3. Easter Monday

4. Labor Day

5. Ascension Day

6. White Monday

7. Corpus Christi Day

8. Day of Unity

9. All Saints Day

10. Christmas

11. Second Day of Christmas

4.2. BASE CLOSURES

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished within two (2) working days after reopening the base.

4.3. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER

IAW DFARS Subpart 237.76 Continuation of Essential Contractor Services, DoDI 3020.37 Continuation of Essential DoD Contractor Services During Crisis and unless otherwise directed by an authorized Government representative, it is determined that services as identified in this PWS are NOT essential for performance during a crisis.

4.4. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES

AND VEHICLE PASSES

The Contractor shall comply with all requirements and procedures IAW DAFFARS 5352.242-9000 Contractor Access to Department of the Air Force Installations. All documentation shall be initially submitted and as personnel changes during contract performance with enough time to guarantee services can start at the given POP and continue without interruption.

Current as of 10 December 2024 Page 21 of 27

5. SUPPLIES AND HAZARDOUS MATERIAL

The Government (HAZMAT personnel) will inventory all chemicals that the Contractor brings on to the installation or any property under the control of the Government. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from Government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR Identification and Listing of Hazardous Waste, Part 261.

5.1. CLEANING AND RESTROOM SUPPLIES

The Contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO and COR no later than the pre-performance conference for acceptance by the CO.

After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The Contractor shall be responsible for the proper disposal of all their cleaning supplies. A Material Safety Data Sheet (MSDS) shall be provided for each cleaning and restroom supply item and employees will be trained, by the Contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

Note: Products containing chlorofluorocarbons (CFCs) or ozone depleting substances shall not be allowed or approved for use.

5.2. HAZARDOUS MATERIAL IDENTIFICATION

MSDS are required as specified in the latest version of Federal Standard No. 313 Material Safety Data, Transportation Date and Disposal Data for Hazardous Materials Furnished to Government Activities (including revisions adopted during the term of the contract) for any other material designated by the government technical representative as potentially hazardous and required safety controls. MSDSs must be submitted by the Contractor as part of the proposal in English and German before contract award. Failure to provide MSDSs or certificates when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

5.3.…