ATTACHMENT_5-_PERFORMANCE_QUESTIONNAIRE.docx

RFP FA8501-14-R-0003

ATTACHMENT 5

PRESENT/PAST PERFORMANCE QUESTIONNAIRE

VEHICLE MAINTENANCE SERVICES

NOTICE: WHEN COMPLETED, THIS QUESTIONNAIRE WILL BE CONSIDERED SENSITIVE AND WILL NOT BE RELEASED TO THE OFFEROR.

I. Please provide the following information about yourself:

Name of Respondent and Role Relative to Contract (Buyer, Program Manager, etc.)

Name:

Role:

Agency or Business:

Address:

Telephone No.:

Email address:

II. Please provide the following information on the specific program:

Contractor/Business:

Contract Number:

Program Title and Brief Description:

Contractor’s Role in the Program:

Prime

Subcontractor

Vendor/Supplier

Option:

No:

III. General Information about this Contract

Period of Performance of Contract or Effort Beginning Date (mm/yyyy)

Through (mm/yyyy)

Have there been any changes to the original schedule? If yes, please explain.

If different, please explain.

IV. The following section will require you to rate the past/present performance of the offeror. Should your response be other than “satisfactory,” please provide supporting documentation. If supporting documentation is not provided for ratings that are other than “satisfactory,” the ratings will be considered to be unsubstantiated and will be interpreted as satisfactory. To assist you in your evaluation, please use the following definitions:

E EXCEPTIONAL: Performance meets contractual requirements and exceeds many requirements. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

V VERY GOOD: Performance meets contractual requirements and exceeds some requirements. The contractual performance being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY: Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M MARGINAL: Performance does not meet some contractual requirements. The contractual performance being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U UNSATISFACTORY: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N/A NOT APPLICABLE: Did not apply to this acquisition; or, questionnaire respondent has no knowledge of, and/or did not observe, the contractor’s performance in this area.

PERFORMANCE ASSESSMENT

1. Extent to which Company’s services met the performance requirements

2. Quality of services

3. Overall management of subcontracting efforts

4. Quality of records management and reporting

5. Customer’s Satisfaction with response times and corrective actions

6. Adequate Number of Dedicated Resources For Your Program

7. Timely recognition and notification of administrative and/or performance problems affecting the program

8. Completed Work on Time

9. Company demonstrated positive responsiveness to unscheduled requirements or contract changes

10. Company performed independently without significant customer direction/oversight

11. Company consistently maintained vehicle in-commission rate of > 90%

12. Company was environmentally/safety conscious and enacted strong policies/procedures to sustain safe work environments

13. Company responsibly managed hazardous materials

Additional Comments for 1-13: (please indicate number next to comment)

V. Miscellaneous Questions

14. Has action been initiated to cancel or terminate the contract for default? If yes, explain.

15. Have there been any disputes/claims relative to the contract? If yes, explain.

16. Describe the contractor’s or company’s strong and/or weak points identified as a result of technical performance and any technical performance risk identified during the life of the contract

17. If given a choice, would you award to this contractor again? If not, please explain.

18. Do you feel you “got what you paid for”? Please explain.

19. Additional Remarks.

The comments and information you’ve provided are invaluable to the source selection process. The Air Force thanks you for taking the time to fill out this questionnaire.