Attachment_L-1_IT_TPR_006.pdf

TASK PROPOSAL REQUEST (TPR)

FOR

INFORMATION TECHNOLOGY

24 February 2016

TASK ORDER 006 FA2550-16-R-8001

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Attachment 1

INFORMATION TECHNOLOGY

1. GENERAL TASK DESCRIPTION

The USAF Warfare Center (USAFWC) Information Technology (IT) section, in support of the numerous and diverse classified and unclassified systems, networks, exercises and developmental missions within the USAFWC Building 24, provides systems engineering, computer systems support, IT engineering, software engineering, hardware operating systems, peripheral (HOSP) maintenance, video teleconferencing support, communications security (COMSEC), and audio/visual services to all units.

Within these mission functional areas support includes, but is not limited to, requirements analysis/technical solutions development, database and web support, automatic data processing equipment (ADPE) configuration management, audio visual services, hardware and software maintenance support, certification and accreditation support, system security, information system security officer (ISSO) sensitive compartmented information facility (SCIF) oversight and Notice To Airmen (NOTAM) and information assurance vulnerability assessment (IAVA) monitoring, implementation, and reporting.

2. APPLICABLE PERFORMANCE WORK STATEMENT (PWS) PARAGRAPHS

This Task Order (TO) will invoke the provisions of the following paragraphs and all included subparagraphs of the PWS: 1.4.6.

3. SPECIFIC WORK TO BE PERFORMED

The contractor shall assist the Government in the development, and documentation of all USAFWC IT processes as part of the initiative by USAFWC IT to develop a complete set of continuity binders that fully define the various functions within USAFWC IT. Specifically, the contractor shall participate in the development of flow charts and documentation that describe in sufficient detail the steps, or order of execution, for the systems and processes utilized in support of the USAFWC mission and Building 24 units. The Government will coordinate and prioritize what systems will be documented and will provide over sight and guidance as to formatting and content. The Government will prioritize other work and project requirements to allow contractor participation without incurring additional funding requirements. This is recognized by the Government to be an ongoing effort that will be worked as resources are available.

a. Systems Engineering (33%)

Definition: Any and all actions undertaken to ensure the effective and efficient operation of the USAFWC’s networked and standalone mission systems at the Unclassified, Secret and TS-SCI classification levels to include, but not limited to:

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Systems engineering, consolidated Job Control help desk support and workgroup management support, Network and server equipment management, Operating system and application support, Exercise and wargame support

Additional after hours/non-duty hours support may be required at the request of the COR. Specifically the web-enabled Integrated Space Situational Awareness (ISSA) requires after duty hours (M-F 0730-1630) two-hour recall support to restart/reboot servers.

1) Systems Engineering, Consolidated Job Control, Help Desk support and Workgroup Management support

The contractor shall provide system engineering and workgroup management support to operate and maintain USAFWC/Building 24 local area networks (LANs) and stand-alone systems (including specialized systems within the modeling, simulation, development, test and evaluation (MSTD&E) Enclave, DMOC-S, TENCAP, A3L, etc.).

USAFWC LANs include the portion of the unclassified Air Force Space Command Enterprise Network, the Secret portion of the host base communications squadron Secret LAN, the USAFWC TS-SCI LAN (including Intellink and Searchlight), the gateway servers between the TS-SCI LAN and other LANs/Wide Area Networks (WANs); the gateway servers between Special Access LANs and other LANs/WANs;

and associated network equipment (switches, routers, etc.). The contractor shall perform workgroup management duties as defined by the COR, and shall conduct and support workgroup management training for assigned Government workgroup managers.

The contractor shall provide a consolidated job control/help desk function to serve as the USAFWC/Building 24 IT Focal point for USAFWC/Building 24 customer support.

The contractor shall receive, answer, and transfer, when required, trouble calls and maintenance requests in support of all USAFWC/Building 24 IT operations. The contractor shall:

a) Oversee the overall security, integrity and operations of

USAFWC/Building 24 systems and networks IAW higher headquarters, host-base and local policies and procedures.

b) Assist the Government in performing Level-1 maintenance of USAFWC systems and networks. The contractor shall assist authorized Government personnel in disconnecting, moving and connecting equipment to networks.

c) New systems may be delivered on short notice and operated on a temporary basis. The contractor shall have the expertise to install, configure and maintain these systems. The contractor shall operate and maintain computer facilities, as well as all current IT system hardware and software and any new hardware and

Page 4 of 21 FA2550-16-R-8001 software specified by the COR and added to USAFWC/Building 24 networks during the course of the contract (reference Attachment A of this TPR).

d) Assist the Government with training workgroup managers to provide first-line customer support on IT-related system problems. Training shall include knowledge of USAFWC IT systems and architecture, problem resolution techniques for Level-1 support, and AFI 33-115 duties as defined by the Government.

e) Provide support for walk up, telephone or e-mail customer problem resolution. The Consolidated Job Control/Help Desk will be the workgroup manager and user's primary point of contact. Support shall be provided for all IT related issues pertaining to all USAFWC/Building 24 mission computer hardware, software and LANs.

The contractor shall coordinate all problem resolution internally within the USAFWC and externally with outside agencies and track the status of all problems until resolution.

The contractor shall report the status of problem resolution to the affected customer, and maintain a historical record of problem resolution.

f) Assign and track communication system outages and repair actions, and coordinate with external maintenance agencies (i.e., third-party vendors, host base, program management offices, etc.) to isolate faults, restore service and make repairs.

Functions include, but are not limited to:

Maintaining maintenance management continuity documentation (maintenance processes, contact phone numbers, circuit outage procedures, etc.).

Overseeing daily scheduled and unscheduled maintenance.

Assigning job control numbers and proposing restoral priorities to

USAFWC communication systems.

Preparing and modifying job schedules depending on mission priorities.

Tracking equipment and circuit outages through restore and reactivation of services.

Developing maintenance operating instructions (MOI), as applicable.

Develop and implement life cycle logistics support for USAFWC unique system acquisitions and modifications.

Ensure preventive maintenance schedules are developed and implemented.

Trend Analysis. Provide systems performance data to evaluate equipment and systems. Perform trend analysis and special studies on fielded equipment and systems to identify adverse equipment performance. Provide feedback to the Government through equipment status reports and job data documentation.

2) Network and server equipment management

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System engineers shall be responsible for providing support to the Silicon Graphics Inc (SGI), SUN, personal computer (PC) and Mac systems, running multiple operating systems such as IRIX, Solaris, Linux, Windows 7, Windows 2008, VMware ESXi v5 or later, and Windows 2012 as well as several versions of the Mac operating systems and the configuration, installation, vulnerability identification and assessments, and security fortification of fiber, ethernet, and fast ethernet networks. System engineers shall be highly proficient in analyzing, troubleshooting, and resolving applications, hardware, and network anomalies; restoring systems (servers, desktops, laptops, peripherals, scanners, plotters, printers, etc.) to normal operating conditions in minimal time. The contractor shall perform network/communications design and implementation. This includes potential radio (e.g., UHF SATCOM, TDDS, TADIL and TIBS), high-speed satellite communications (e.g., Global Broadcast System (GBS)), short and long haul (e.g., ATM, T1, and T3), and Wide Area Network (WAN) connections (e.g., routed Ethernet). Support includes engineering and implementing solutions and assisting with the completion and follow-through of USAFWC communications and computer requirement documents. Experience with Combat Track II, MATT and QUAD Z transceivers is also required.

The contractor shall provide network technical support. Support includes address and machine/domain name management, interfacing/coordinating with external agencies on WAN (and other long-haul communications links) issues, and troubleshooting problems.

Points of contact must be identified for normal and emergency situations.

The contractor shall provide support in connecting USAFWC divisions with other agencies (AFRL, USAFWC DET 2, C2TIG, etc.)

3) Operating Systems and Applications Support

The contractor shall perform communications system technical support, architecture design and troubleshooting. Technical support includes operating system loading and

(re) configuration, user account management, system backup and recovery, troubleshooting, removing and replacing components and peripherals, installing software, operating systems and drivers and coordinating any other maintenance support with the base or outside support agencies. Expertise is required for the currently utilized operating system, which include Windows 7, Windows 2008, VMware ESXi v5 or later, and Windows 2012, LINUX, and UNIX (including SUN, SGI, and PC variants). Points of contact must be identified for normal and emergency situations.

The contractor shall perform application loading, troubleshooting, tuning, and technical support for certain major applications within the USAFWC. Applications currently include, but are not limited to: Portable Flight Planning System (PFPS), Global Command & Control System (GCCS), Collaborative Virtual Workspace (CVW), Real Time Geographical Information System (RTGIS), Space Battle Management Core Systems (SBMCS), Space-Based Infrared System (SIBRS) Missile Warning System (SMWS), Asset, CSEL (Combat Survivor Evader Locator) Web Server Application Trainer (CWSAT), Distributed Information Warfare Constructive Environment (DICE), Page 6 of 21 FA2550-16-R-8001

Extended Air Defense Simulator (EADSIM), Missile Defense Space-Warning Tool (MDST), JSPOC Mission System (JMS), Joint Simulation BUS (JBUS), GPS Environment Generator (GEG), Processing Display Subsystem-Migration (PDS-M) and ISSA (DMOC systems).

The Government will provide required systems technical support update training for Government unique systems.

4) Exercise and Wargame Support

USAFWC divisions, such as TENCAP, DMOC-S and A3L, routinely support operational exercises, wargames, experiments, demonstrations, and contingencies and have the infrastructure and systems architectures in place to support USAFWC/AFSPC project demonstrations. Contractor technical support shall be required for set up, tear down, integration, testing, operation and troubleshooting/problem solving on the USAFWC/AFSPC equipment supporting exercises, wargames, experiments, demonstrations and contingencies. Support shall be required both within the USAFWC/AFSPC and at exercise locations. The contractor may be required to work a flexible schedule to support exercises, wargames, experiments, demonstrations and contingencies according to a mutually agreed upon schedule.

b) Computer Systems Support (27%)

Definition: Computer systems support entails all actions undertaken to purchase, configure/re-configure, field/dispose of, account for and accredit the USAFWC’s/Building 24 stand-alone and networked IT systems and equipment at the Unclassified, Secret and TS-SCI classification levels.

1) Communication and Information Systems Planning

The contractor shall assist the Government in interacting with customers/users, developing and reviewing communication system requirements, comparing potential needs with existing infrastructure, identifying shortfalls and excesses, integrating communication systems to achieve interoperability, and establishing continuity procedures and a reference library to pertinent policies, procedures, documents and architectures to properly plan future communication systems. Communication planner(s) meet with customers/users on a continual basis to learn about their organizational structures, unit missions and taskings to gain a better understanding of customer needs and to educate customers on communication systems and processes of procurement. The contractor may participate in planning forums, briefings, conferences and meetings to keep informed on what is happening with internal and external resources. Planners may also be called upon to assist with program management activities. Planners will come into contact with a variety of documents related to planning including, but not limited to, operations plans, operations orders, program action directives (PAD), programming plans (PPLAN), the C4ISP, mobility plans, concept plans, blueprints, etc.

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2) Configuration Management

The contractor shall establish a Configuration Management Office, appoint a USAFWC/Building 24 configuration manager (CM), and assist the Government with receiving customer/user identified communication requirements using established communication requirements processes and tools, developing/coordinating technical solutions for the requirements and verifying the systems will work within the USAFWC infrastructure.

3) USAFWC/Building 24 Inventory

The contractor shall develop, maintain, and implement configuration management for all systems (hardware and software) and communications equipment (hardware and software) under USAFWC control. The contractor shall maintain the USAFWC/IT CMS database of all systems and communications assigned to the USAFWC. The inventory lists the location and all required unique identifying characteristics necessary to link individual items of hardware and software to the system and its location. The contractor shall track software licensing and other pertinent data as required by the COR. The contractor shall update the database daily to keep it accurate. The contractor shall assist the Government with annual inventories of all the USAFWC’s systems and communications hardware and software to ensure accuracy of the database and provide a written report of these findings along with recommendations to resolve discrepancies. In addition, the contractor shall ensure all hardware and software is added to the inventory database prior to installation. The contractor shall assist the Government in disposing of excess hardware and software. For warranty work, the contractor shall package and ship defective parts and receive and distribute replacement parts.

4) Lifecycle Management

The contractor shall assist the Government with the management process applied throughout the life of an automated information system (AIS) and shall determine whether benefits of the expected life of a system or facility are worth the cost, or if leased, whether length of the contract is worth the overall cost.

5) USAFWC ADPE Equipment Custodian (EC)

The contractor shall select and nominate one contractor employee for appointment as the USAFWC/Building 24 ADPE Equipment Custodian (EC). The contractor shall identify and nominate at least two (2) contractor employees for appointment as Alternates ECs. The contractor shall fulfill USAFWC ADPE Equipment Custodian duties for the USAFWC ADPE located on Schriever AFB, and shall serve as the USAFWC’s central point of contact with the Base Equipment Control Office for all ADPE matters.

Prior to assuming responsibility for USAFWC ADPE assets, the contractor shall perform a 100% physical inventory of USAFWC/Building 24 ADPE assets and sign only for

Page 8 of 21 FA2550-16-R-8001 assets physically inventoried. The EC will be responsible for the receipt, storage, issue and disposal of all communications and ADPE assigned to the USAFWC. The EC will maintain a database inventory of all assigned ADPE assets. The inventory shall list the location and all required unique identifying characteristics necessary to identify and locate individual items of equipment. In addition, the EC will ensure all hardware is added to the inventory database prior to installation. The EC will update the database daily to keep it accurate. The EC will accomplish semi-annual inventories of all the USAFWC’s/Building 24’s systems and communications hardware to ensure accuracy of the database and provide a written report of these findings along with recommendations to resolve discrepancies. The EC will conduct inventories as directed by the Base ECO, and reconcile the inventories with the Base ITAMS database. The EC will report any discrepancies to the Government. The EC will accomplish quarterly 10% spot-check audits of operational areas to verify equipment accountability and control and report the results to the Government. The EC will dispose of excess hardware IAW with Government guidance. The contractor shall establish a semi-annual training class for ISSOs/Workgroup Managers to train them on their responsibilities such as processing communication requirements and assisting with ADPE accountability.

6) Certification and System Accreditation

The contractor shall support the Government development of certification and accreditation (C&A) packages IAW DCID and AF guidance and provide the designated approval authority and/or certifying authority with system certification and accreditation recommendations. Specifically, the contractor shall provide initial and recurring draft C&A packages to HQ USAFWC/TCM information system security officers (ISSOs) for all USAFWC/Building 24-managed networks, to include Unclassified, Secret, and TS- SCI networks. The contractor shall assist USAFWC customers/users with their specific network and stand-alone system accreditations. The contractor shall conduct certification and accreditation package reviews (to include accuracy verification of trusted facility manuals, system description, security policy, user guides, system architectures and other items) IAW higher headquarters guidance. The contractor shall also assist the Government in highlighting when changes to current packages are required IAW applicable regulations, and ensure all packages are submitted and coordinated with the appropriate accrediting authority for approval; and monitor the current status of all accreditation packages.

7) Audits and Metrics

The contractor shall review weekly the audit trail of USAFWC’s systems for any abnormal activities. The contractor shall provide metrics as requested by the Government, but not less than once per month.

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The contractor shall maintain the audit trail IAW higher headquarters and local guidance.

The contractor shall monitor, implement and report on all NOTAM, IAVA and security/vulnerability advisories.

8) AFWAY

The contractor shall assist the Government with the AFWAY process, a cradle-to-grave system that reengineers the requirements, buying, inventory and disposal processes that make up the IT life cycle. It provides standardization, cost control and oversight of commercial products for the AF enterprise. The contractor shall assist the Government in submitting request quotes, creating orders, and tracking order status. The contractor shall assist the Government in the execution of the AFWay waiver process for buying ADPE outside of the AFWAY process.

9) Communications Security (COMSEC)

The contractor shall assist the USAFWC with managing COMSEC materials. This includes keying of COMSEC equipment; troubleshooting system failures and transmit/receive errors. COMSEC materials support shall include the transmittal, issue and receipt of cryptologic equipment and keying material; destruction of superseded keying material and generation of the documentation required for the receipt, issuing and destruction of keying material; inventorying of COMSEC equipment and keys; and COMSEC sub-account administration. The contractor shall create the messages required, for the COMSEC controlling authority’s approval, to obtain NSA’s approval to issue keymat to customers.

The contractor shall assist the Government to provide regular scheduled training to all USAFWC designated personnel responsible for keying, safeguarding, troubleshooting, and destroying CRYPTO equipment.

c) Software Engineering (5%)

Definition: Software engineering is any action accomplished to plan for, research, design, develop, code and document software applications in support of the USAFWC’s requirements, to include but not limited to, internet and intranet pages and databases.

Additionally, software engineering includes all training activities required to ensure USAFWC personnel are able to effectively use the software applications.

1) World Wide Web (WWW) Support (Internet and Intranet pages)

The contractor shall provide WWW and Microsoft Share Point support to the USAFWC.

Responsibilities include development and design of world-class web pages, policy guidance and advice, page maintainer/workgroup manager/user instruction and assistance, and future hardware/software upgrade planning. The contractor shall

Page 10 of 21 FA2550-16-R-8001 manage all WWW activities for the USAFWC ensuring each web page is properly secured, professionally presented, current, accurate, factual and related to the USAFWC’s mission. Additional responsibilities include: (a) ensuring all information under their control is properly reviewed and documented before activating for live use,

(b) ensuring all links under their control comply with AF, AFSPC and USAFWC policies,

(c) ensuring proper access and protection controls are in place and operational, (d) ensuring information that is outdated or superseded is brought to the Government's attention and disposed of properly, (e) meeting periodically with host base and MAJCOM webmasters to cross flow information on items such as, but not limited to, process evaluation and information assurance training and (f) registering USAFWC web sites on Government and contractor-provided resources within the Government Information Locator Service (GILS).

2) Database Development

The contractor shall provide database software support to include SQL and Microsoft Access as required for the maintenance of new and existing USAFWC database applications. Support shall include, but not be limited to, modifying current USAFWC Database applications as directed by the Government, updating technical and user documentation as required and providing training to users and workgroup managers on the modifications.

3) Training Tracker Database

The contractor shall manage the group ancillary training program using the training tracker database. The contractor shall ensure information within the training tracker database is accurate by entering necessary data. The contractor shall train ancillary training managers on proper operating procedures of the database. The contractor shall maintain individual training folders for squadron personnel.

d) Engineering (15%)

Definition: Engineering is the process of examining mission requirements to determine the most appropriate, technically feasible, cost effective means of meeting the USAFWC’s IT needs at the Unclassified, Secret and TS-SCI level.

1) Communication and Information Systems Planning

The contractor shall assist the Government in interacting with customers/users, developing and reviewing communication system requirements, comparing potential needs with existing infrastructure, identifying shortfalls and excesses, integrating communication systems to achieve interoperability and establishing continuity procedures and a reference library of pertinent policies, procedures, documents and architectures to properly plan future communication systems. Communication

Page 11 of 21 FA2550-16-R-8001 planner(s) meet with customers/users on a continual basis to learn about their organizational structures, unit missions and taskings to gain a better understanding of customer needs and to educate customers on communication systems and the procurement process. The contractor may participate in planning forums, briefings, conference and meetings to keep informed on what is happening with internal and external resources. Planners may also be called upon to assist with program management activities. Planners will come into contact with a variety of documents related to planning including, but not limited to, operations plans, operations orders, program action directives (PAD), programming plans (PPLAN), the C4ISP, mobility plans, concept plans, blueprints, etc.

Support also includes coordinating/interfacing with external agencies on AF and DoD standard SIGINT data sources and display systems. The contractor shall perform systems architecture design and planning. Support is targeted at the rapid prototyping of systems using COTS and GOTS hardware and software. An overall plan for system upgrades shall be developed and maintained to support long term budgeting.

2) Infrastructure Drawings

The contractor shall develop and maintain communication and information systems installation records (CSIRs), schematic operational, systems, and technical architecture drawings, interface drawings between systems, connectivity drawings of equipment to various LANs and current configuration modifications IAW requirements derived from communication requirements and system accreditation processes, to the level agreed upon by the COR and the contractor.

3) System Security Testing, Certification and Risk Management

The contractor shall conduct vulnerability testing and risk analysis required as part of the overall Department of Defense (DoD) and Air Force accreditation process on all networks and systems as determined by the Government. The certification test is to determine such things as system security weaknesses, vulnerabilities, procedural problem areas, and/or implementation flaws with the system’s architecture.

Vulnerability testing and risk analysis will be performed periodically, randomly, or as new systems are installed. The test and risk analysis shall include the architecture, its external and internal connections and management processes and procedures to determine risk levels for operating networks and stand-alone systems. The contractor shall identify corrective actions for hardware, software and business management procedures required to correct or minimize the deficiencies, points-of-contact responsible for correcting identified problems, and projected dates when identified problems will be corrected. The contractor shall work with the Government, associated support contractors and identified points-of-contact to ensure proper implementation of the corrective actions. The contractor shall baseline and improve the USAFWC risk posture to include threat updates, security configuration control and system security review for software/system purchases evaluation and integration. The contractor shall

Page 12 of 21 FA2550-16-R-8001 provide assistance in the investigation and documentation of network and standalone security incidents.

4) Communication Requirements/Facility Modification Process

The contractor shall assist the Government with developing and reviewing communication requirement technical solutions (CSRD) to provide network, computer system, financial, installation, outside agency coordination, information assurance issues and customer assistance. The contractor shall provide all technical network and systems engineering expertise to provide the Government with a complete technical solution that meets the requirement or intent of the customer.

The contractor shall provide recommendations to the Government regarding issues with a CSRD, with the intent to provide the Government with alternatives to meet the requirements outlined in the CSRD.

The contractor shall assist the Government with defining requirements, developing/finding technical solutions and work plans that are consistent with architectural and information system security guidelines and policies and developing local procedures explaining how to prepare and process communication system requirements. Technical solution coordination will include, as a minimum, information assurance and systems engineering review. The contractor shall monitor the requirement and inform the requesting organization of its status throughout the design, implementation and accreditation stages. When checking integration efforts, the Contractor shall take full account of their impact on the infrastructure and detail the methods and means of implementation to include system description, points of contact, actual or forecasted implementation dates, hardware and software requirements, funding and classification of information processed in this review. The contractor shall determine what resources are available for installation and maintenance of equipment and include this requirement in the work plan, consider what logistics support the system needs and coordinate with appropriate agencies for maintenance planning, supply support, technical data, manpower, facilities, packaging, handling, storage and transportation.

5) Facility Layout and Engineering

The contractor shall perform facility layout and engineering for all USAFWC divisions.

This includes accounting for and coordinating security accreditation issues, equipment placement and equipment cooling and power requirements.

e) Hardware, Operating Systems, and their Peripherals (HOSP)

Maintenance (5%)

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Definition: HOSP Maintenance is Level-2 maintenance (i.e. testing, replacement of component parts, major system overhauls, etc) done to sustain mission-ready equipment at the time and place it is needed. In addition to Level-2 maintenance, it also includes upgrades on existing and/or new hardware, operating systems and peripherals as well as preventive maintenance performed for the purpose of preventing problems before they occur by maintaining items (adjusting and replacing) according to a regular schedule. The contractor shall:

Assist the Government in determining what level of maintenance individual HOSP systems will require. The level of maintenance will, at a minimum, identify the mission criticality, acceptable downtime, spare parts warehousing requirements and location for repair (i.e., on-site, depot or vendor location).

Assist the Government in coordinating with all HOSP system vendors to identify those HOSP systems to be placed on a vendor maintenance contract. The contractor shall coordinate with the HOSP system vendor to identify upgrade requirements necessary to place the HOSP systems on the vendor maintenance contract, and notify the Government of all costs associated with the upgrade.

The Government will authorize the contractor to enter into HOSP vendor maintenance contracts for identified systems on behalf of the Government.

Designate an on-site computer maintenance support technician with necessary test equipment and tools, and will establish an office to perform installation, maintenance and troubleshooting of HOSP. The on-site contractor shall be certified and highly proficient in troubleshooting and repairing computer HOSP’s anomalies and restoring specialized desktop workstations (SGI, Sun and Mac), specialized unique processors and peripherals (printer, external drives, etc.).

Maintain equipment as agreed upon between the contractor, the Government, and as directed in this document. Additional equipment obtained during the year will be maintained as mutually agreed upon between the contractor and the Government. The contractor shall be certified to perform warranty work on SGI, Sun, IBM and Mac computers and commonly used peripherals. All fixed overhead projectors, all USAFWC VTCs and associated equipment will be maintained under this contract.

Coordinate with the USAFWC/TCM Configuration Management Office to ensure that prior to any upgrade or new installation, documentation of the computer’s new configuration is properly processed/annotated. The contractor shall coordinate maintenance actions with the Consolidated Help Desk/Job Control Function.

Be responsible for coordinating warranty repair actions for equipment under warranty. The contractor shall submit a trouble report to the USAFWC Help Desk documenting repairs made to USAFWC computer equipment.

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Responsible for moving, removing and installing all the USAFWC HOSP systems and peripherals (printer, external drives, etc.) in a condition capable of supporting USAFWC requirements. Additional equipment obtained during the year will be maintained as mutually agreed upon between the contractor and the Government.

Ensure a CSRD or trouble ticket number is submitted and used as a reference prior to any HOSP action with regard to hardware or software upgrades.

Technical Report - Study/Services, CDRL A009, to include: Preventive Maintenance schedules.

Audio and Video Support - The contractor shall have the expertise to provide centralized audio/video communication installation, routine support and maintenance for HQ USAFWC systems.

f) Operating Location Support to Detached USAFWC Units in the

Colorado Springs Complex (<1%)

Definition: The contractor shall provide system administrators to perform daily, full time system administration, network administration and configuration management support to the detached units. This support shall include, but is not limited to, installing and maintaining communications circuits and computer systems, providing CSRD support and technical solutions, and other system administration support. Support services shall encompass password and access control, account management, server backup and recovery, integrity of operations, and operating system upgrades, issue and maintenance of network internet protocol addresses, assistance with hardware and software upgrades and coordination of other support as directed.

g) Visualization Lab (5%)

Definition: Actions taken to generate computer-based digital-video; 2-dimensional and 3-dimensional animation; analog-video; resolution independent vector graphics; raster graphics; page-layout design for desktop publishing of short to long document design;

large-format poster and chart products using page layout design techniques integrating raster and vector graphics; and presentation slide support. As well as activities to design, develop, and deploy HTML-based markup solutions.

Media 100 and Adobe Premiere; 2-dimensional animation and compositing tools; 3-dimensional animation suites including Alias/Wavefront Maya, NewTek Lightwave, and Discreet 3D Studio Max; digital video format compression and processing applications with specialization in re-purposing, multi-bandwidth streaming in various accepted formats, and CD-ROM/DVD distribution; image editing using Adobe Photoshop;

PowerPoint and Showcase presentation support; illustration, desktop publishing, page layout, and end-to-end distribution media tools, as defined by the COR. The contractor

Page 15 of 21 FA2550-16-R-8001 shall demonstrate proficiency using these applications to produce technical video-based presentations utilizing 2D and 3D animation, scripted narration, audio, and multiple source inputs, camera operations, multiple inputs, as required, for complex statistical, engineering, scientific and/or military applications, concepts and programs. The contractor shall be proficient in all aspects of video and DVD production to include a minimum of 5 years in script writing, story boarding, directing, use of lighting and multiple cameras, real-time multiple input directing/producing, DVD authoring, and video editing. The contractor shall be proficient in both server and client coding and support services using Java, Javascript, ActiveServer pages, Visual Basic, Structured Query Language, streaming audio/video, and databases while adhering to at least 3d Generation design techniques, concepts, and tools. The contractor shall demonstrate proficiency with the audio/video production tools as described in above paragraph for development, conversion, and/or re-purposing of A/V media for use on distribution media required, but not limited to Intranets and the Internet, as well as PowerPoint and Showcase presentations, VHS and Beta SP tape, CD-ROM, DVD-V/ROM, and other emerging distribution media. The contractor shall provide video and sound engineering, and maintenance services.

h) Video Teleconferencing (7%)

Definition: Actions taken will be responsible for management of the USAFWC Video Teleconferencing (VTC) systems.

1) The contractor shall schedule all VTC conferences; coordinate with personnel attending conference, coordinate with outside agency for proper address and authentication identification information.

2) The contractor shall provide high-level equipment trouble shooting of all VTC hardware and communications infrastructure, coordinate repair and maintenance of equipment with appropriate personnel. Maintain audit logs on all VTC activity at all classification levels, prepare, enter and maintain scheduling data in appropriate data base systems. Coordinate with vendors for repair or replacement of items under warranty.

3) The contractor shall work closely with the customer in planning for systems upgrades and procurement. Develop and provide reports as required by the customer.

4) The contractor shall assist in the Visualization lab when time permits with all static graphics activity to include printing, mounting, and installation of foam board products. Design and develop graphic products under the direction of the Subtask Lead, assist in determining customer requirements, prepare work orders, coordinate delivery of products, and conduct periodic product security labeling.

i) Cable Management (2%)

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1) The contractor shall provide maintenance of existing infrastructure, planning, and management of all activities related to the communications infrastructure within the USAFWC facility.

2) The contractor shall be responsible for the quality of workmanship, timeliness, tracking and reporting of the overall health and state of the communications infrastructure. Duties are performed according to general policies approved by the Department of Defense, the Air Force, and the Air Force Space Command.

3) The contractor shall be responsible for the preparation of plans, execution, and quality of workmanship on all communications systems installations, cable installation, and problem resolution within the Building.

4. REQUIRED TRAVEL

Contractor TDY travel may be required in conjunction with performance of this task order. All contractor travel arrangements will be the responsibility of the contractor.

Required travel will be listed as required throughout the year.

5. OTHER DIRECT COSTS (ODC)

The contractor shall propose any necessary ODC required listed in attachment (B) of this Task Proposal Request.. The Government PM and Contracting Officer will approve all Task Order ODCs prior to purchase.

6. DATA RIGHTS

Pursuant to the contract, the Government has unlimited rights to all deliverables of this Task Order. The Government shall obtain custody of all records associated with contractor deliverables and shall have exclusive control in the distribution of all products and services provided and/or developed by the contractor.

7. DELIVERABLES

Deliverables shall be provided according to CDRL instructions.

a. Contractor’s Progress, Status and Management Report, CDRL A001

b. Scientific and Technical Reports, CDRL A009

8. SECURITY INSTRUCTIONS

The contractor shall require access to Secret collateral, Top Secret-Sensitive Compartmented Information (SCI) and other special category data during the performance of these tasks. The Government will determine accesses required in conjunction with the contractor's stated needs.

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9. SERVICE SUMMARIES (SS)

The contractor shall perform to the specific SS items in Attachment C. The SS items are listed in the TSSOS Performance Plan (PP) and will be observed monthly unless deviation is approved by the Quality Assurance Evaluator, Program Manager and Contracting Officer as appropriate.

10. MANAGEMENT

a. The program manager for this TO is ____________________. The COR for this

TO is ______________________________.

b. The period of performance:

Base Period: 12 months from contract award Option Period 1: 12 months Option Period 2: 12 months Option Period 3: 12 months Option Period 4: 10 months

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Attachment (A)

Travel is essential in support of the base and option periods. The Government estimates:

Base Period: $25,000 Option Period 1: $25,000 Option Period 2: $25,000 Option Period 3: $25,000 Option Period 4: $25,000

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Attachment (B)

The following ODCs are determined essential for the base and options periods:

The Government estimate is:

Base Period: $300K Option Period 1: $300K Option Period 2: $300K Option Period 3: $300K Option Period 4: $300K

Description # of Items

1. HOSP Maintenance supplies & equipment *Various

2. VisLab Supplies & consumables *Various

3. Systems engineering Supplies *Various

4. Configuration Management *Various

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Attachment (C)

The following is the service summary (SS) which is a listing of critical performance objectives (services required) with associated performance thresholds (specific standards) that will be periodically verified by government personnel. Each performance threshold represents the minimum acceptable level of contractor performance for its corresponding performance objective. The performance objectives and thresholds represent only the critical components of this contract and do not excuse the contractor from performance of other responsibilities identified in this TO.

The following SS is determined essential in support of this task for the period given.

SS# Performance Objective PWS para. Performance Threshold

1 Contractor shall comply with all security requirements and procedures.

All Contractor industrial security program contributes to zero security violations.

2 Contractor performs day-to-day operation of networked systems at the Unclassified, Secret, Top Secret-SCI and SAP/SAR classification levels

1.4.6.1.1.1

Maintains at least 98% system uptime ratio for all networked systems.

(Not measured - issues outside of contractor control)

3 Contractor performs client support administrator duties and provides a consolidated job control/help desk function.

1.4.6.1.1.5 Maintains at least satisfactory rating

on 95% of customer surveys for all helpdesk/CSA tickets.

4 Maintain certification and accreditation, patching, scanning and testing of systems

(such as IAVAs).

1.4.6.1.3.2

1.4.6.1.3.5

100% of all scans will be completed within prescribed limits.

7 Contractor provided Information

Technologies support for exercises/experiments.

1.4.6.1.1.10 Contractor completed 100% of

required tasks for each exercise/experiment by date scheduled and maintained 90% in service rate of applicable models and C4I equipment for the duration of the exercise/experiment correctable to

100% within five hours.

8 Contractor sustained a team of highly qualified personnel with the knowledge, experience and security clearances to handle the diversity of tasks presented.

1.4.1, 1.4.2

1.4.3, 1.4.4

1.4.5, 1.4.6

1.4.7

Rated not less than “good” overall in the QAMR System in any mission area.

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WORKLOAD DATA ESTIMATE

PWS #

1.4.6.1. Estimated additional project IT requirements (Bid separately), approximately 6 projects annually.

1.4.6.1.1 Approximate number of systems 9 networked systems, 250 servers (includes virtual), 1,470 CPUs, 15 routers, 140 switches and 210 printers.

1.4.6.1.1.5 Estimated annual IT customer support requests 5,000 – 5,500:

1.4.6.1.1.6 Approximate number of iPhones and tablets (35) and laptop computers

(200).

1.4.6.1.1.22 Estimated annual CSRD and CSIR requests is 300 - 350:

1.4.6.1.2.1 Estimated annual efforts configuration/re-configuration, field, account for and turn-ins is 700.

1.4.6.1.2.2 Estimated annual purchases is 35 - 50

1.4.6.1.2.11 Approximate # of equipment accounts; three accounts and approximately

7,000 pieces of equipment.

1.4.6.1.3.2 Approximate number of C&A packages; 30 per year.

1.4.6.1.5 Estimated HOSP tickets:

FY17 FY18 FY19 FY20 FY21

70 100 100 100 100

1.4.6.1.6 Estimated Visualization Lab requests, approximately 250 -300 annually