Quality_Assurance_Surveillance_Plan_2_May_16.pdf

Attachment 4, FA2550-16-R-8001 1

QUALITY ASSURANCE SURVEILLANCE PLAN

INNOVATION, INTEGRATION,

AND

INFORMATION SUPPORT (3IS) CONTRACT

FA2550-16-D-XXXX

Xx xxx 2016

THIS DOCUMENT IS FOR OFFICIAL USE OF THE GOVERNMENT OFFICIALS. IT IS

NOT TO BE ADDED TO THE CONTRACT.

Attachment 4, FA2550-16-R-8001 2

TABLE OF CONTENTS

CHAPTER PAGE

Introduction 4

1. Contract Synopsis 5

2. Acronyms 6,7

3. Objective 8

4. Goals of the Multi-Functional Team 8

5. Roles and Responsibilities 8,9,10

6. Performance Assessment 10,11

7. Performance Management 11,12

8. Multi-Functional Team membership 13

9. QASP Surveillance Procedures 14

10. Summary of the Contractor’s Required Level of Quality 14

11. Summary of the Government Quality Assurance (QA) Mgmt System 14,15

12. Performance Measurement 15,16

13. Contract Surveillance 16,17

14. Quality Assurance Management System Documentation 17,18

15. Quality Assurance Management System Procedures 18,19

16. Acceptance of Services 19

Attachment 1 Service Summary (SS)

Attachment 2 Format for Certificate of Service (COS)

Attachment 3 Format for Memorandum For Record

Attachment 4, FA2550-16-R-8001 3

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed to implement Air Force

Instruction (AFI) 63-101, Management of Services Acquisitions. It is designed to assess and document Contractor performance in accordance with the requirements set forth in the

Performance Work Statement (PWS), as well as to provide the Contracting Officer

Representative (COR) an effective and systematic surveillance method to evaluate the services the Contractor is required to furnish and not the details of how the Contractor accomplishes the work. In addition, this QASP implements the Multi-Functional Team (MFT) concept. The signatures attached on the charter signature page indicate membership in the MFT.

The QASP is based on the premise that the Contractor and not the Government is responsible for management and quality control actions to meet the terms of the contract and allow the

Contractor to operate within the specified performance requirements. The role of the

Government is to ensure the terms of the contract are met.

Attachment 4, FA2550-16-R-8001 4

1. SYNOPSIS OF THE CONTRACT

1.1. Contract Type: IDIQ with Cost Plus Fixed Fee (CPFF) and Firm Fixed Price (FFP) task orders

1.2. Contract Ordering Period: 1 February 2017 to 31 January 2022

1.3. Scope of Contracted Services. The contracted services are to perform non-personal technical operations support, overall program management and integration as lead contractor, systems engineering and analysis, and other space related application efforts for the United

States Air Force Warfare Center, Detachment 1 and their mission partners.

1.4. Government Contracting Officer (CO)

50th Contracting Squadron LGCZH

210 Falcon Parkway STE 2116 Schriever AFB, CO 80912-2116 (Stop No. 2116)

1.5. Government Contracting Specialist

50th Contracting Squadron LGCZH

210 Falcon Parkway STE 2116 Schriever AFB, CO 80912-2116 (Stop No. 2116)

1.6. Contracting Officer Representative (COR)

USAFWC Det 1

24 Talon Way

Schriever AFB, CO 80912-2116

1.7. Contractor:

Attachment 4, FA2550-16-R-8001 5

2. ACRONYMS

AOR Assessing Official Representative

ASP Acquisition Strategy Planning

CEI Critical Evaluation Item

CI Continuous Improvement

CIO Continuous Improvement Opportunities

CID Contractor Identified Discrepancy

CO Contracting Officer

COR Contracting Officer Representative

COS Certificate of Service

CPARS Contracting Performance Assessment Reporting System

DA Data Analysis

FD/FC Functional Director/Functional Commander

GID Government Identified Discrepancy

MAJCOMS Major Commands

MFR Memo for Record

MFT Multi-Functional Team

MOASP Management Oversight of the Acquisition Services Process

POC Point of Contact

PWS Performance Work Statement

QA Quality Assurance

QAD Quality Assurance Director

QAMR Quality Assurance Monthly Report

Attachment 4, FA2550-16-R-8001 6

QAPC Quality Assurance Program Coordinator

QPP Quality Program Plan

QSE Quality System Evaluation

REI Routine Evaluation Item

SS Services Summary

SOW Statement of Work

TET Technical Evaluation Team

Attachment 4, FA2550-16-R-8001 7

3. OBJECTIVE

The objective of this QASP is to ensure quality service is provided for the USAFWC

Detachment 1. The plan will provide oversight capability to ensure the contractor is delivering products and/or services that conform to contract requirements. It will also identify the methods used for evaluation and surveillance of the Contractor.

4. GOALS OF THE MULTI-FUNCTIONAL TEAM

4.1 The Multi-Functional Team (MFT) is striving to achieve efficiencies in the contract performance and improved customer support. The team is composed of stakeholders in the acquisition process and is responsible for the acquisition throughout the life of the requirement.

The goal of the team with other government personnel is to partner with the contractor for

USAFWC DET 1 and other GO’s mission accomplishment, improve communications, assure contract compliance and manage the risk associated with this acquisition in order to ensure mission performance is within cost and schedule constraints. In addition, another goal is implementation and execution of the acquisition strategy to ensure support of the mission. The role entails planning, programming, and budgeting for adequate funds, ensuring program execution within the approved funding, developing the milestones and managing execution to ensure the contract supports mission requirements within the approved scheduled baseline, and ensuring the program maintains accountability. The planning and managing of this service contract will continue throughout the life of the requirement. When applicable, Continuous

Improvement Opportunities (CIO) will be identified.

5. ROLES AND RESPONSIBILITIES

5.1. Chief of the Contracting Office

5.1.1. Serves as the Business Advisor to the Wing Commander, Group Commanders, and other

Headquarters Directors (as appropriate).

5.1.2. Develops and implements acquisition strategies for service acquisitions.

5.1.3. Provides oversight of the MFT in planning, assessing contractor performance, and managing the acquisition throughout the life of the requirement.

5.1.4. Updates the Wing Commanders and Group Commanders annually on the health of the service acquisitions.

5.1.5. Ensures personnel on the MFT receive the appropriate level of training to meet local needs.

5.2. Functional Director/Functional Commander (FD/FC):

5.2.1. Assigns competent and capable functional experts to the multi-functional team who will be available full time or as warranted by the procurement cycle. Functional experts assigned to the

MFT shall:

Attachment 4, FA2550-16-R-8001 8

5.2.1.1. Maintain functional knowledge

5.2.1.2. Have priority for continuing education

5.2.1.3. Provide functional continuity and stability

5.2.2. Ensures requirements documents developed by the multi-functional team satisfy mission requirements, are performance based, foster innovation, and define metrics. Metrics should provide meaningful measurements of the contractor progress aimed at attaining desired outcomes. Identifies mission essential services and developing the necessary documents.

5.2.3. Assigns primary and alternate COR personnel, unless another QA organization or method is used to satisfy surveillance requirements (e.g. centralized performance management office).

COR duties take precedence over all other duties. COR personnel must be appointed and trained prior to assuming QA responsibility (COR Local Training and CO Led Training). This written appointment must be forwarded to the Contracting Officer IAW MP 5301.602-2(d).

5.3. Contracting Officer (CO): The CO is responsible for chairing the Acquisition Strategy

Planning (ASP) meeting to form the milestones for the acquisition process jointly with the

Functional Director/Commander, ensuring acquisition processes (i.e. performing market research, gathering past performance information, performing source selection, issuing solicitation, performing evaluations and awarding the contract) are aggressively performed, participating in all MFT meetings, and taking minutes and maintaining a written record of team meetings, action items and milestones when Contract Negotiator/ Specialist is not present. The

CO will give a written delegation letter to the Contractor informing them who will be performing

COR duties on their contract.

5.4. Quality Assurance Program Coordinator (QAPC): The QAPC shall assist in preparing the

Performance Work Statement, QASP, and participate in team meetings, as requested. The

QAPC coordinates and manages the Quality Assurance Program.

5.5. Contract Specialist: Is responsible for participating in the Acquisition Strategy Planning meetings, performing acquisition processes, (i.e. market research, gathering past performance information, source selection, solicitation issuance, evaluation and award), participating in all team meetings and taking minutes and maintaining a written record of team meetings, action items and milestones.

5.6. Contracting Officer Representative (COR): The COR are responsible for participating in the

ASP meetings, performing/assisting in market research, gathering past performance information, evaluating proposals, assisting the Functional Director/Commander in preparing the PWS, QASP, and participating in all MFT meetings unless located off-site. COR also perform inspections to evaluate and document the Contractor’s performance, notify the CO of any significant performance discrepancies, maintain documentation, and recommend improvements to the surveillance procedures and PWS throughout the life of the contract.

5.7. Legal, Finance, and Engineering POCs: Other POCs shall coordinate, review and provide input as needed by the MFT.

Attachment 4, FA2550-16-R-8001 9

5.8. Multi-Functional Team (MFT): This customer-focused team is composed of stakeholders in the acquisition process. The team provides support to the Air Force Executive Leadership

(AFEL) as required, promotes good business decisions to meet customer requirements, fosters partnerships with industry to ensure exchanges of information with the Contractor and other business experts, develops a performance-based acquisition strategy to include performance metrics, develops PBSA requirements, develops technical requirements and the independent government cost estimate. The team is also responsible for assessing and documenting

Contractor performance in accordance with the QASP, managing contract performance in accordance with the QASP, identifying opportunities to improve performance throughout the life of the contract completing and reporting annual performance reviews (i.e. Contract Performance

Assessment Reporting System (CPARs)) and managing the.

5.8.1. The team will participate in management reviews, working group meetings, and general meetings. After contract award, the Contractor becomes a member of the MFT.

6. PERFORMANCE ASSESSMENT

6.1. This QASP is based on the premise that the Contractor, not the Government, is responsible for the management and quality control actions needed to meet the requirements of the contract.

A contractor Quality Program Plan (QPP) will be required within 30 days of contract award.

The Quality Assurance Program Coordinator (QAPC), Technical Evaluation Team and Contract

Specialist /Contracting Officer will review the QPP. The Contractor will be expected to perform quality control inspections in accordance with their plan, and keep records of those inspections.

This documentation, along with the government-documented inspections, will be reviewed periodically COR and CO to ensure the Contractor is performing up to the standards set forth in the contract.

6.2. Periodic meetings will be held with the Contractor to discuss surveillance results and the relevance to performance.

6.3. A services summary will be included in the Performance Work Statement. This document will summarize the performance objectives and performance threshold required by the

Government in the Contractor’s performance. These performance objectives will directly relate to critical items. The performance thresholds briefly describe the minimum acceptable levels of service required for each objective, and are critical to mission success.

6.3.1. Where appropriate methods for administering and evaluating services are not included in the Services Summary (SS), methods for evaluating non-SS items are to be developed by the

COR.

7. PERFORMANCE MANAGEMENT

7.1. Market research will be used as a tool throughout the life of the contract to ensure the most current, efficient, and effective assessment methods and techniques being used by the commercial marketplace.

Attachment 4, FA2550-16-R-8001 10

7.2. Multi-Functional Team (MFT) meetings will be scheduled throughout the life of the contract. The participants will include personnel from the Government and the Contractor after contract award. The goal of the MFT is to give all members/stakeholders the ability to maintain the highest quality representative service to our customers and propose/initiate improvements throughout the life of the contract. The success of the contract is a combined effort of all members of the MFT.

7.3. All performance assessment data will be reviewed. If performance improvement is necessary the corrective action will be requested from the Contractor. The MFT will continue to review data and procedures to improve efficiency. Any additional efficiency shall be noted through “benchmarking”.

7.4. The Quality Management system should include:

7.4.1. Providing adequate contract planning to meet quality assurance manning and training requirements.

7.4.2. Tailoring the system to manage risks and costs associated with the requirement.

7.4.3. Recommending source selection criteria that promise potential to reduce government oversight and ensure the Government is only receiving and paying for the services required.

7.4.4. Relying on customer complaints (if used) where contract non-conformance can be validated.

7.4.5. Allowing the Contractor to perform surveillance of services as part of the quality assurance system.

7.4.6. Developing a government inspection procedure that specifies how inspection and acceptance of the service is to occur and using past performance history as part of the process.

7.5. Contract Performance Assessment Reporting System (CPARS) (applicable if contract is for over $1 million)

7.5.1. CPARS will be updated documenting Contractor performance. The Assessing Official

Representative (AOR) will be the COR; and the reviewing official will be Contracting Officer.

The Contractor also has input prior to finalization. The website for CPARs is:

https://ace.wpafb.af.mil/PE_toolkit/CPARS_page.htm

7.6. Revisions to the QASP are the responsibility of the QAPC, CO, PM, and COR. The PWS and PP will be reviewed annually and any proposed changes will be submitted to the MFT/CO for review. This is a living document and can be changed at anytime, but the MFT/ CO must accept changes.

https://ace.wpafb.af.mil/PE_toolkit/CPARS_page.htm

Attachment 4, FA2550-16-R-8001 11

8.0 MULTI-FUNCTIONAL TEAM MEMBERSHIP

Contracting Officer: _____________________ Date: __________________

QAPC: _____________________ Date: __________________

Program Manager _____________________ Date: __________________

Contractor*: _____________________ Date: __________________

* Contractor (signs after award) will have limited authority in the MFT, so as to not be involved in any inherently governmental responsibilities.

Attachment 4, FA2550-16-R-8001 12

9. QASP SURVEILLANCE PROCEDURES

This QASP has been developed to provide the COR an effective and systematic surveillance of the Innovation, Integration, and Information Support (3IS) II contract.

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish and not the details of how the Contractor accomplishes the work.

10. SUMMARY OF THE CONTRACTOR'S REQUIRED LEVEL OF QUALITY

10.1. The Contractor shall establish, document and maintain a quality system in accordance with the best commercial practices and is required to provide and maintain an inspection system according to Federal Acquisition Regulation (FAR) clause Federal Acquisition Regulation

52.246-5 (Inspection of Services - Cost Reimbursement, Apr 1984). The contractor is required to have a Quality Program Plan (QPP), which has been accepted by the CO.

11. SUMMARY OF THE GOVERNMENT'S QUALITY ASSURANCE (QA)

MANAGEMENT SYSTEM

11.1. General: The Government's Quality Management approach prescribes systematic surveillance and evaluation techniques that will be utilized by COR to identify the Government’s performance objectives; the Government’s expectations of Contractor performance and the methods whereby the Government will confirm receipt of Contractor Services. The

Government’s system provides for surveillance and evaluation of the Contractor in accordance with the QASP. Additionally, the surveillance techniques outlined herein may be revised upon receipt of the QPP or on the basis of Contractor performance.

11.2. Surveillance Techniques. The Government's QA System seeks to match the level of contract surveillance required to the associated contract risks and costs. Additionally, the

Government intends to adjust, as warranted throughout the life of the contract, the level of

Government surveillance required commensurate with the Contractor's level of satisfactory performance. As such, the surveillance techniques as outlined in this QASP are not static, and allow for variation to the extent of government oversight relative to Contractor performance outcomes. The Government's primary method for providing surveillance relies on the systematic inspection of the contract objectives, outlined in the Service Summary (SS) in relation to the standards as set forth in Attachment 1 of this document. Additional methods of surveillance the

Government may employ include, but are not limited to utilization of Contractor metrics and third-party audits.

Attachment 4, FA2550-16-R-8001 13

Based on mutual agreement between the Government and Contractor, the Government QA

Management System may also allow the Contractor to perform surveillance of services as part of their quality assurance program, however, such action will not relieve the Contractor of its duty to provide written documentation of inspections. Finally, in accordance with the Inspection of

Services Clause, FAR parts 246.2 and 246.5, re-performance of unacceptable services is the preferred course of action as dictated by the Government's assessment regarding the criticality of the service and outlined in the SS, Attachment 1 of this document.

12. PERFORMANCE MEASUREMENT

12.1. Performance Measurement Techniques. The Government will employ the following tools to evaluate Contractor performance.

12.2. Critical Evaluation Item (CEI). A CEI is defined as one that if not performed satisfactorily, will either pose immediate serious danger to the mission, personnel, security or government property/equipment, or have a significant adverse impact on the mission. Members of the MFT will identify mission critical requirements for CEIs and each CEI as set forth in the QASP will have a specified maximum inspection interval to be evaluated by the COR.

12.2.1. Intervals or frequencies of inspection prescribed for CEIs represent the minimum inspection requirements, CEI requirements are verified through either random sampling or 100% inspection surveillance techniques and should cover all hours of contractor performance.

12.3. Routine Evaluation Item (REI). A REI includes any Contractor performance requirement selected by COR and is evaluated using the criteria as defined in the applicable area of the PWS.

12.3.1. Routine evaluation is a planned surveillance activity; however, no-notice evaluations may be conducted. Members of the MFT will identify specific performance characteristics to observe or evaluate during routine evaluation of a selected performance area.

12.4. Quality System Evaluation (QSE). QSE is a tool used by the Government COR representative to evaluate the acceptability and effectiveness of the Contractor's QPP.

12.4.1. Quality System Evaluations are conducted in two phases.

12.4.1.1. Phase I of the QSE consists of a review of the Contractor's program characteristics to determine if they adequately cover contractual performance requirements.

12.4.1.2. Phase II of the QSE consists of an actual observation of the Contractor's in-process performance to verify whether or not procedures and processes are actually followed by

Contractor personnel. Completed work is then verified against the contract objectives.

12.4.2. QSEs may be assessed by a random sample of the Contractor's procedures and/or processes or may cover an entire performance area or site. Additionally, the CO may initiate a

QSE if the Contractor's performance is in question.

Attachment 4, FA2550-16-R-8001 14

12.5. Data Analysis (DA). DA is a surveillance tool used to detect trends; provide for the identification of areas for process improvement; and allow for the detection of out-of-control

Contractor processes. Data may be collected from a number of resources to include Government surveillance records, Contractor records and customer feedback. DA consists of systematic reviews, charting and calculations. The results of data analysis may be used as the basis to adjust the frequency of surveillance, identify trends and Contractor continuous improvement areas, as well as discrepancies in the Contractor's quality system. The identification of trends of unsatisfactory performance without the subsequent correction of the root cause may be identified as a discrepancy requiring corrective action.

13. CONTRACT SURVEILLANCE

13.1. Effective contract surveillance relies on two methods for the identification of unacceptable performance: (a) Contractor identified discrepancies (CIDs) and, (b) Government identified discrepancies (GIDs). Discrepancies will be resolved at the lowest possible level.

13.2. Contractor Identified Discrepancies (CIDs). CIDs are generated as a result of the

Contractor's detection of discrepancies when conducting inspection of their quality system or plan. When CIDs are identified, the Government will take the following actions:

13.2.1. Review the corrective actions taken by the Contractor to resolve the discrepancy.

13.2.2. Determine whether the discrepancy has been corrected.

13.2.3. If the discrepancy has been resolved, the COR will review the corrective action taken, in addition to any applicable procedures the Contractor has established to preclude a recurrence of the problem.

13.2.4. Note the discrepancy as well as the Contractor corrective actions in monthly surveillance reports.

13.2.5. If the CID has not been resolved, but the Contractor has identified estimated completion dates for resolution of the discrepancy, the Government will track the Contractor's efforts in resolving the discrepancy. Additionally, the discrepancy will be noted on monthly Quality reports until such time as the discrepancy has been closed. If the Government feels the dates the

Contractor has set forth for resolution of the problem are lengthy or excessive based on the nature of the discrepancy, he/she will notify the CO. The CO will evaluate COR recommendations to determine the appropriate course of action.

13.2.6. If the CID has not been resolved, and following a thorough inspection of the Contractor's records, the Government determines that the Contractor has not identified estimated completion dates or follow-up action for resolution of the discrepancy, the Government will document the discrepancy against the Contractor's Quality Program. The COR will notify the Contractor of the discrepancy in writing, and a copy of the letter will be included in monthly quality reports.

Attachment 4, FA2550-16-R-8001 15

13.3. Government Identified Discrepancies (GIDs). GIDs are generated as a result of the

Government's inspection of Contractor performance resulting in unacceptable outcomes relative to the contract. All GIDs will be brought to the attention of the QAPC prior to notifying the

Contractor. Additionally, COR’s will ensure the QAPC receive copies of all GID documentation. The Government will address GIDs as follows:

13.3.1. GIDs as a result of CEIs. GIDs that are identified as the result of a CEI inspection will be addressed in writing to the Contractor and obtain the Contract Manager or Contractor's

Representative signature on the memo and included in the monthly quality report.

13.3.1.1. The Contractor will be given 10 working days to provide a written response to the

Government's findings that outlines the Contractor's plan to preclude repeat discrepancies.

13.3.1.2. The Government will have 10 working days to evaluate the Contractor’s response and respond back in writing whether it is acceptable.

13.3.2. GIDs that are identified as a result of REIs will be addressed as follows:

13.3.3. If re-performance of the REI task is acceptable, the Government will notify the

Contractor in writing of the discrepancy and obtain the Contract Manager or Contractor

Representative's signature on the memo. If re-performance cannot be accomplished on-the-spot, the COR will set a date or time for re-inspection. If Contractor re-performance efforts are acceptable, the Government will state so in writing, obtain the Contract Manager or Contractor

Representatives concurrence by written signature, and the discrepancy will be closed.

13.3.4. If re-performance of the REI task is not viable, the Government will notify the Contractor in writing of the discrepancy and obtain the Contract Manager or Contractor's Representative signature on the memo. Additionally, the discrepancy will also be identified in the Government's monthly quality reports.

13.3.4.1. The Contractor will be given 10 working days to provide a written response to the

Government's findings that outlines the Contractor's plan to preclude repeat discrepancies.

13.3.4.2. The Government will have 10 working days to evaluate the Contractor’s response and respond back in writing whether it is acceptable.

14. QUALITY ASSURANCE MANAGEMENT SYSTEM DOCUMENTATION

14.1. Quality Surveillance Files. Documentation is required to record, evaluate and report

Contractor performance. Each functional area will maintain a record keeping system that should contain the following items.

14.1.1. A copy of the current PWS with all applicable changes posted.

14.1.2. A copy of the QASP.

Attachment 4, FA2550-16-R-8001 16

14.1.3. QAPC, QAP appointment letters and QAP training certificates.

14.1.4. Government Point of Contact (POCs) for the contract.

14.1.5. Contractor organizational chart and POCs.

14.1.6. Annual Surveillance Plans.

14.1.7. Open discrepancies.

14.1.8. Closed discrepancies.

14.1.9. Memos for Record (MFRs), copies of letters to the Contractor and other applicable correspondence, as necessary.

14.1.10. Monthly Quality Assessment Management Report (QAMR). [Can be maintained electronically by QAPC]

14.1.11. Certificate of Service (COS). [Initiated by the QAPC and forwarded to the Contracting

Officer, hardcopies in each COR file are not necessary]

QUALITY ASSURANCE MANAGEMENT SYSTEM PROCEDURES

15.1 On the fifth working day of the month the CORs will log on to Electronic Task Order

Management System (eTOMS). This system includes the automated Quality Assessment

Management Report (QAMR) system. The COR will initiate a new QAMR for surveillances for the previous month. After completing all of the questions the COR will press the submit button to start the QAMR review process. All questions in the QAMR are task specific and tailored to best assess performance for that task. The assessment questions also cover the SS items in each task order. Assessments range from Poor, Marginal, Fair, Good, Excellent, Outstanding, and Not

Applicable (NA). Comments for each question are required when the COR rates the area Poor, Marginal, or Fair in a negative review and comments are required for Excellent or Outstanding in a positive review. Although no comments are required for a rating of Good, COR’s are encouraged to enhance the COR and Contractor feedback process.

15.2 The following criteria will be used as a guide when determining the rating for any particular Service Summary for that particular month. Last months criteria should not be used in determining the current month. Each month should be independent of any other month.

Outstanding – Contractor on a regular basis continually exceeds expectations of the

Service Summary

Excellent – Contractor exceeds expectations on several occasions of the Service

Summary

Good – Contractor performs satisfactorily to expectations of the Service Summary

Fair – Contractor meets expectations for the majority of the time but has failed on a very few occasions to meet expectations in the Service Summary

Attachment 4, FA2550-16-R-8001 17

Marginal - Contractor on numerous occasions failed to meet expectations of the Service

Summary

Poor - The Contractor consistently fails to meet the expectations of the Service

Summary.

15.3 Once the COR submits their QAMR it is non-editable and goes through the following automated review process:

1. Contracting Officer – reviews for major deficiencies.

2. Contractor Program Manager – reviews for major deficiencies and sends to Program

Integrators for comments on any deficiencies.

3. Program Integrators comment on deficiencies, propose solutions, and send to

Contractor Program Manager for approval.

4. Contractor Program Manager sends to Government Program Manager and

Contracting Officer for corrective actions on deficiencies.

5. Government Program Manager notifies COR of corrective actions and saves the information.

15.4 At any time in the above automated process comments from COR’s, Program Manager, Contracting Officer, Contracot Program Manager, or Task Leads cannot be altered or deleted. If mistakes are made concerning comments, the Government Program Manager will be contacted for corrective action. It should be noted that if a COR observes or is aware of a deficiency that would result in mission stoppage the COR shall notify the Program Manager and/or the

Contracting Officer by the most expeditious means possible and not wait until the 5th workday of the month.

16. ACCEPTANCE OF SERVICES

16.1. Government will certify acceptance of the services rendered by the Contractor using the

Certificate of Service. Reference Attachment 2.

ATTACHMENT 1

Attachment 4, FA2550-16-R-8001 18

SERVICE SUMMARY REQUIREMENTS

SS# Performance Objective PWS para. Performance Threshold Measurement

1 Contractor shall comply with all security requirements and procedures.

Error!

Reference source not found.

Contractor industrial security program contributes to zero security violations.

Security manager will report security violations to PM/COR within 24 hours of violation.

2 Contractor performs day-to-day operation of HQ

USAFWC’s networked systems at the Unclassified, Secret and Top Secret-SCI classification levels

1.4.6.1.1.1

Maintains at least 98% system uptime ratio for all USAFWC networked systems.

(Not measured - issues outside of contractor control)

COR will monitor system uptime ratio monthly.

3 Contractor performs client support administrator duties and provides a consolidated job control/help desk function.

1.4.6.1.1.5 Maintains at least satisfactory

rating on 95% of customer surveys for all helpdesk/CSA tickets.

COR monitor help desk tickets, surveys, and customer weekly.

4 Maintain certification and accreditation, patching, scanning and testing of systems (such as IAVAs).

1.4.6.1.3.2

1.4.6.1.3.5

100% of all scans will be completed within prescribed limits.

COR will monitor package status and scan results as need/directed.

5 Contractor provided qualified personnel that were ready and available to travel during all phases of test, when required.

1.4.5.1.1

1.4.5.1.4

1.4.5.

Contractor personnel were available and prepared to travel

100% of the time.

COR will monitor and document monthly.

6 Contractor provided support for Distributed Mission

Operation Center for Space exercises, experiments and integration efforts.

1.4.4.1.3 Contractor completed 100% of

required tasks for each exercise/experiment/integration by date scheduled

COR monitor exercises/experiments as they occur. COR monitor integration efforts through weekly staff meeting and monthly PMRs

7 Contractor provided

Information Technologies support for exercises/experiments.

1.4.6.1.1.10 Contractor completed 100% of

required tasks for each exercise/experiment by date scheduled and maintained 90% in service rate of applicable models and C4I equipment for the duration of the exercise/experiment correctable to 100% within five hours.

COR monitors exercise/experiments as they occur in weekly staff meeting.

8 Contractor sustained a team of highly qualified personnel with the knowledge, experience and security clearances to handle the diversity of tasks presented.

1.4.1, 1.4.2

1.4.3, 1.4.4

1.4.5, 1.4.6

1.4.7

Rated not less than “good” overall in the QAMR System in any mission area.

CORs monitors/review staffing levels, qualifications and with security manager document clearances.

Attachment 4, FA2550-16-R-8001 19

SS# Performance Objective PWS para. Performance Threshold Measurement

9 Provides planning, execution and transition support for

USAFWC and AFTENCAP project demonstrations, exercises, experiments and contingency operations.

1.4.3.2

1.4.3.2.5

Rated not less than “good” overall in the QAMR System in any mission area.

COR monitors contractor performance at each project milestone and during monthly project updates and semi-annual

PMRs.

10 Contractor designed/developed/facilitated

Schriever Wargame seminars/workshops and

Wargame execution.

1.4.7.1.1.8

1.4.7.1.1.2

1.4.7.1.1.9

Rated not less than “good” overall in the QAMR System in any mission area.

COR monitors contractors performance during formal reviews and monthly updates.

ATTACHMENT 2

(Date)

MEMORANDUM FOR: Contracting Officer

50 CONS/LGCZH

210 Falcon Parkway Suite 2116

Schriever AFB, CO 80912

FROM: USAFWC DET 1 /3IS Program Manager

SUBJECT: Certificate of Service, Contract # FA2550-16-D-800X

1. I certify that the contractor has satisfactorily completed all performance requirements of the contract # FA2550-16-D-800X for the period _______________ through _______________.

2. If you have questions or concerns, please call me at DSN ___-____.

or

1. Except for performance at __________________, I certify that the contractor has satisfactorily completed performance requirements of the contract# FA2550-16-D-800X for the period __________ through __________.

2. Performance at ________________was unsatisfactory due to major deficiencies or failure by the contractor to take adequate corrective action in the area of __________________. Reference

AF Official Letter, numbers _______, _______, etc.

3. If you have questions or concerns, please call me at DSN ___-____.

Program Manager

Attachment 4, FA2550-16-R-8001 20

Attachment 4, FA2550-16-R-8001 21

ATTACHMENT 3

MEMORANDUM FOR RECORD FORMAT

(date)

MEMO FOR RECORD (Date)

1. The following (Discrepancy or Recommendation) was found during an inspection of the contractor services.

The discrepancy number is ________________________________(Discrepancy #).

The finding is as follows:

2. You are requested to respond to me by ______________________(enter a xx working day suspense).

3. If you have any questions, please contact me at X_______________.

/COR Signature Block cc

-/COR File

Other Offices as Required