VOMS PWS 18 JAN 08 FINAL.rtf

45th SPACE WING

VEHICLE OPERATIONS AND

MAINTENANCE SERVICES (VOMS)

PERFORMANCE WORK STATEMENT (PWS)

18 Jan 2008

TABLE OF CONTENTS

TITLE

PAGE

GENERAL INFORMATION

1 VEHICLE OPERATIONS AND MAINTENANCE SERVICES (VOMS)

1.1 USAF DESCRIPTION OF SERVICES

1.2 Financial Management

2 DESCRIPTION OF SERVICES

2.1 Vehicle Cleaning and Care

2.2 Vehicle Recovery/Wrecker Service

2.3 Passenger and Cargo Movement

2.3.1 Time Lines of Service

2.3.2 U Drive It Vehicles Specifics

2.3.3 Permissible Operating Distance

2.3.4 Dispatch Section Specifics

2.3.5 Escorting Vendors

2.3.6 GSA vehicle Delivery and Pick-up

2.4 Vehicle Management and Analysis

2.4.1 Duty Overview

2.4.2 GSA Vehicles

2.4.3 Low Speed Vehicles

2.4.4 Technical Order Library

2.4.5 Fleet Management

2.4.5.1 Fleet Manager Duties

2.4.5.2 Credit Card System

2.4.5.3 Recall List

2.4.5.4 Minimum Essential Level

2.4.5.5 Vehicle Authorization Process

2.4.5.6 Vehicle Control Program

2.4.5.7 Authority to Rent/lease Vehicles

2.4.5.8 Newly Assigned Vehicles

2.4.5.9 Vehicle Turn In

2.4.5.10 Surge Funding requirement

2.4.6 Vehicle Abuse and Accidents

2.4.6.1 Vehicle Abuse Reporting

2.4.6.2 Vehicle Accident Reporting

2.4.6.3 Vehicle Misuse Investigation

2.4.7 Scheduled Maintenance Program

2.4.7.1 Maintenance Program Particulars

2.4.7.2 Corrosion Control

2.4.7.3 In-place Maintenance

2.4.7.4 Vehicle/Equipment Transported for Maintenance

2.4.8 Operator/Records/Licensing/Training (OR&L/Training)

2.4.8.1 Licensing records

2.4.8.2 Instructor Training

2.4.8.3 Computer Systems

2.4.8.4 Vehicle Operator I.D Cards

2.5 Vehicle Maintenance Management

2.5.1 Applicable Technical Orders

2.5.1.1 Meeting Attendance

2.5.2 Visitor Control

2.5.3 Time Compliance Technical Order

2.5.4 Vehicle In- Commission Standards

2.5.5 Quality Assurance Inspections

2.5.6 Material Control

2.5.7Tool Maintenance Requirements

2.5.8 Toll Inventory Requirements

2.5.9 Test and Diagnostic Equipment

2.5.10 Mobile Maintenance

2.5.11 Mobile Maintenance Log

2.6 Quality Control Program

2.6.1 Quality Control Plan Contents

2.6.2 Nonconformance Reporting

2.7 Document, Data and Records Availability/Control

2.8 Mobility Deployment Disaster Preparedness and Host Tenant Agreements

2.8.1 Exercise Commitments/Notifications

2.8.2 Launch Support

2.8.3 Surge Requirements

2.8.4 Exercise Response

2.9 Personnel

2.9.1 Contract Program Manager Responsibilities

2.9.2 Duty Hours

2.9.3 Language Requirements

2.9.4 Employee Restrictions

2.9.5 Employee Appearance

2.9.6 Employee Certifications

2.9.7 Employee Drivers License/Certification

2.9.8 Government Employee Hiring Practices

2.9.9 Military Employee Hiring Practices

2.10 Security

2.10.1 Investigations

2.11 Physical Security

2.11.1 Requirements

2.11.2 Key Control

2.12 Safety

2.12.1 Requirements

2.12.2 Program

2.12.3 Operational Safety Program

2.12.4 Industrial Safety Program

2.12.5 Injury Reporting

2.13 Environmental Considerations

2.13.1 Requirements

2.13.2 Notification

2.13.3 Hazardous and Controlled Waste Management

2.13.4 Petroleum Tank/System Spill Control

2.13.5 Air Program

2.13.6 Environmental Impact Analysis Process

2.13.7 Release Notification

2.13.8 Emergency Planning

2.13.9 Hazardous Material Management

2.13.10 Pollution Prevention

2.13.11 Environmental Safety and Occupational Health Management System (ESOHMS)

2.13.12 Environmental Representative

2.13.13 Environmental Safety and Occupational Health Compliance Assessment Management Program (ESOHCAMP)

2.13.14 Natural Resources

2.13.15 Exterior Lighting

2.13.16 Establish and Implement Pollution Prevention

2.13.17 Cooperate With Base Officials

2.13.18 Cleanup

2.13.19 Containment

2.13.20 Salvageable Goods

2.13.21 Environmental Violations and Fines

2.14 Hours of Operations

2.14.1 Normal Duty Hours Vehicle Maintenance

2.14.2 Normal Duty Hours Vehicle Operations

2.15 Employee Training

2.15.1 Training/ Certification Requirements

2.15.2 Training Funding

2.16 Facilities Management

2.16.1 Facility Manager

2.16.2 Government Provided Facilities

2.16.3 Facility Moves

2.16.4 Space Validation

2.16.5 Space Consolidation

2.17 Definitions

SERVICE SUMMARY Section 3 Vehicles/Equipment To Be Serviced/Maintained

3.1 Maintenance Standards List of Vehicles in OVLIMS

3.2 Repair Decisions

3.3 Leased Equipment

4 Government Furnished Property and Services

4.1 General Considerations

4.1.1 Facilities

4.1.2 Equipment/Material

4.1.3 Equipment Accounting

4.1.4 Inventory Accountability

4.1.5 Government Property Disposal

4.1.6 Management

4.1.7 Documents

4.1.8 Transition

4.1.9 VIC Rate

4.1.10 Start up Thresholds

4.1.11 Maintenance Hours

4.1.12 Maintenance Back log

4.1.13 Compensation to be Made by the Contractor

4.2 Materials

4.2.1 Materials Furnished

4.2.2 Contractor Vehicles

4.2.3 Used Parts

4.3 45 SW Computer Hardware, Software and other Information Technology Equipment (ITE).

4.3.1 Network Account and Access

4.3.2 Government-furnished Computer Hardware, Software and other Information Technology Equipment (ITE)

4.3.3 Desktop Computers and other ITE

4.3.4 Software Management

4.3.5 Government Furnished ITE Inventory Management

4.3.6 Information Assurance

4.3.7 Computer Security

4.4 Housekeeping

LIST OF APPENDIXES

APPENDIXES

TITLE

PAGE

GOVERNMENTPUBLICATIONS/FORMS

REQUIRED REPORTS

MISSION ESSENTIAL VEHICLE MISSION CAPABLE LEVELS (MEL)

VEHICLE PRIORITY RECALL LIST

OFF-BASE LOCATIONS SUPPORTED

LIST OF GOVERNMENT PROVIDED SERVICES

LIST OF GOVERNMENT PROVIDED FACILITIES

LIST OF GOVERNMENT PROVIDED EQUIPMENT

PERMISSABLE OPERATING DISTANCE (POD)

SECTION 1 - GENERAL INFORMATION

1.0 VEHICLE OPERATIONS AND VEHICLE/EQUIPMENT MAINTENANCE SERVICES (VOMS)

1.1 Scope. The contractor shall meet all Performance Work Statement (PWS) requirements and responsibilities for Patrick Air Force Base (PAFB) and Cape Canaveral Air Force Station (CCAFS) VOMS. Contractor workforce shall be fully trained, professional, customer oriented and consistently provide responsive, flexible, and cost effective service In Accordance With (IAW) applicable standards and guidelines. Contractor services shall be performed in an environmentally acceptable manner consistent with Federal, State and local laws as well as applicable Air Force Instructions (AFI), Air Force Space Command (AFSPC) and 45th Space Wing (45 SW) instructions and local procedures. Contractor shall provide all management, personnel, equipment, tools, materials, and other items or services necessary for performance, excluding those items or services specifically stated to be government furnished. The contractor shall provide Fleet Management services and support to ensure Air Force (AF) vehicles are used efficiently and economically

1.2 Financial Management. In order for the 45 SW to accurately charge reimbursable customers, the Contractor shall provide financial management input to the AF Job Order Cost Accounting System (JOCAS) by submission of Excel spreadsheets (Appendix 2, Report 1) to 45 SW/FMAS. Contractor will extract data from the OLVIMS Vehicle Operations and Vehicle/Equipment Maintenance Sections and populate the spreadsheets for submission. The Contractor will provide a fully burdened hourly labor rate for CLINs X001, X002, and X004. The rate identified in CLIN X001 will be multiplied by the number of hours expended during each vehicle operation and entered into the Appendix 2, Report 1, Spreadsheet. The rates identified in CLINs X002 and X004 will be multiplied by the number of hours expended for vehicle maintenance and corrosion control and will be added to the actual cost of parts consumed in order to populate the Appendix 2, Report 1, Spreadsheet on a per vehicle or equipment item basis. Reports shall be submitted monthly not later than the fifth working day and must be at least 95% accurate. Errors in data submitted will be corrected within one business day. The contractor shall provide controls to ensure costs incurred are properly reported and shall be supported by documentation cross-referenced for a complete audit trail.

Instructions for preparing/completing the JOCAS Excel Spreadsheet are is posted to FedTeDs.

SECTION 2

2.0 DESCRIPTION OF SERVICES

2.1 VEHICLE CLEANING AND CARE (GOVERNMENT PROVIDED AND GOVERNMENT SERVICES ADMINISTRATION (GSA))

The contractor shall inspect and keep all vehicles identified in Appendix 8, in a clean condition. All vehicle washing must be done within an approved wash area that prevents wash water contaminated with soap or other chemicals from being released onto the adjacent ground or into nearby surface waters. There may be occasions when vehicles will require more than weekly or quarterly cleaning and waxing in order to keep them in a clean condition. The contractor shall pick up, deliver, clean and service the 45th Space Wing commanders’ vehicle.

2.2 VEHICLE RECOVERY/WRECKER SERVICE

On-call vehicle recovery wrecker service shall be provided on PAFB and CCAFS during normal duty hours and emergency on call service during after hours, IAW AFI 24-301. Respond to after-hours vehicle recovery wrecker service within two hours of notification. An immediate dispatch is required for emergency service requests. Additionally, the contractor shall provide vehicle wrecker/recovery service in excess of Government furnished equipment capabilities if required. Paragraph 2.4.6.7 below provides procedures to rent/lease vehicles. Coordinate with Wing Safety and Security Forces prior to moving any vehicle involved in an accident.

2.3 PASSENGER AND CARGO MOVEMENT

2.3.1 During vehicle dispatch hours of operation (0600-2300) all unscheduled transportation services shall be responded to within 30 minutes of requested time. Transportation services include taxi, transient aircrew, U-Drive-It (UDI), (UDI for PAFB only), bus, tractor/trailer, forklift, and wrecker operations. The contractor shall provide a taxi service and air crew support for PAFB and CCAFS. Scheduled transportation requirements shall be provided at the time required/requested.

2.3.2 The contractor shall inspect, clean and service UDI vehicles making the vehicle ready for same day dispatch within 2 hours of the vehicle being returned to the Vehicle Operations Dispatch office.

2.3.3 The contractor shall not dispatch vehicles outside the Permissible Operating Distance (POD), unless otherwise approved by the Vehicle Operations Manager (VOM)). See Appendix 9 for POD.

2.3.4 The contractor shall staff and operate the vehicle dispatch section to ensure mission accomplishment. The contractor shall ensure Vehicle Dispatch acts as the central point of contact for all transportation requirements IAW AFI 24-301, Chapter 1, para., 1.2.10. Develop and maintain recall rosters for drivers and emergency response mechanics to support this purpose. Appendix 2, Report Number 2.

2.3.5 The contractor shall be responsible for escorting their subcontractors and vendors conducting official business in the performance of requirements associated with this PWS.

2.3.6 The contractor shall coordinate with base organizations for the delivery of old and pickup of new GSA leased vehicles as they are rotated by GSA from the designated delivery location. Organizations with GSA vehicles will schedule, deliver, and pickup vehicles requiring routine and other maintenance.

2.4 VEHICLE/EQUIPMENT MANAGEMENT AND ANALYSIS

2.4.1 The Contractor shall perform Vehicle Management and Analysis (VM&A) IAW AFI 23-302 and AFSPC Supplement. Maintain accurate and complete record keeping through appropriate accounting systems, including Standard Base Supply System (SBSS), Registered Equipment Management System (REMS), Air Force Equipment Management System (AFEMS), and On-Line Vehicle Interactive Management System (OLVIMS).

2.4.2 Manage all 45 SW vehicles leased through GSA to fill MAJCOM approved long-term lease authorizations; vehicles will be administered by Fleet Management/VM&A under a single GSA Billing Office Account for each MAJCOM assigned.

2.4.3 Manage and maintain all Low Speed Vehicles (LSV) and Other Government Motorized Vehicle Conveyances (OGMVC) IAW AFI 23-302 para., 1.26.1, 1.26.2, 1.26.2.3, 2.29, 4.20.1.1.

2.4.4 The contractor shall maintain a Technical Order (T.O.) and Publication library and the Automated Technical Order Management System (ATOMS) IAW T.O. 00-5-1 and 00-5-2. Government provided facilities for technical reference material are available at both PAFB and CCAFS. Data is available in hard and electronic form.

2.4.5 Fleet Management: The contractor shall:

2.4.5.1 Serve as Fleet Manager for vehicles and vehicular equipment to include watercraft assigned to PAFB, CCAFS and authorized tenants. Fleet manager duties include establishing and managing the Vehicle Control Program to include GSA leases. Provide the base vehicle buy submission, accountability of the base vehicle fleet, utilization/rotation analysis of vehicle fleet and semi-annual vehicle inspections.

2.4.5.2 Manage the Department of Defense (DOD) Fleet Credit Card System used by personnel to purchase fuel off-base, IAW AFI 23-302, 4.4.1, and all sub categories.

2.4.5.3 Prepare annually, prior to the end of October, a vehicle priority recall list for vehicle replacement, emergency recalls, and shortages. Appendix 2, Report Number 3.

2.4.5.4 Prepare annually, prior to the end of October, a Minimum Essential Level (MEL) vehicle listing for the base’s fleet. Appendix 2, Report Number 3.

2.4.5.5 Manage the vehicle authorization process using the Automated Fleet Information System (AFIS), AF Form 601.

2.4.5.6 Establish and maintain a base-wide Vehicle Control Program (VCP). Purpose of the Vehicle Control Program is to; maintain a 24 hour contact list of Vehicle Control Officers (VCO), provide training (in mass or individually within 15 days of VCO appointment on official use, accountability, host nation/local use restrictions, weather/geographic related conditions and vehicle management procedures, and inspect all unit VCP’s for proper implementation and ensure units meet Air Force vehicle management goals and that vehicles are marked IAW T.O. 36-1-191 (AFI 23-302, para., 3.36, 4.3, and all sub categories).

2.4.5.7 Contractor’s authority to rent/lease vehicles. VM&A shall route requests to the Functional Director/Quality Assurance Personnel (FD/QAP) for rental vehicles or equipment to meet peak workloads or special requirements. When support is subcontracted, the contractor must obtain HQ USAFSPC/A4RMM approval through the FD/CO on all vehicle subleases that exceed 59 consecutive days.

2.4.5.8 Process and accept newly assigned vehicles (IAW AFI 23-302, para., 4.56 Table 7, Rule 10)

2.4.5.9 Prepare and process vehicles for shipment and turn-in to Defense Reutilization and Marketing Services (DRMS) IAW T.O. 36-1-191, Chapter 8. The contractor shall meet the suspense dates established by Headquarters AFSPC or the FD. Inspect and certify that all vehicles transferred to other bases meet requirements listed in T.O. 36-1-191, Chap 1, deficiencies to be identified to FD. The contractor shall be responsible for maintenance costs associated with the repair of vehicles transferred to another base when it is determined that the vehicle did not meet the requirements listed in T.O. 36-1-191, Chap 1

2.4.5.10 Provide data for the government resource advisor to initiate an AF Form 9, Request for Purchase, to rent/lease vehicles/equipment to meet peak workload or special requirement demands.

2.4.6 Vehicle Abuse and Accidents:

2.4.6.1 Vehicle abuse is normally considered damage caused by willful or neglectful acts due to improper operation or care. The 45th Logistics Readiness Flight Commander establishes local reporting procedures. Using organizations fund repairs resulting from vehicle accidents and abuse. Such repairs will be accomplished under Over and Above procedures and must be approved in writing by the FD prior to the start of work. The contractor shall reimburse the Government for accident, abuse, and incidental damage caused by VOMS employees. Reimbursement shall be for all direct labor hours, parts and material costs.

NOTE: Implementing instructions will be published at the wing level, IAW AFI 23-302, 1.20 and all sub categories.

2.4.6.2 The contractor shall initiate, log, document, follow-up and file (submit review copy to FD) all accident and abuse reports/investigations within 10 working days for incidents where government vehicles are involved IAW 45 SWI 24-301, Vehicle Management. The contractor shall document and file investigation findings. The contractor shall maintain an accident log for all vehicles accidents/abuse containing vehicle registration number, organizational identification, cause, cost of repair, and data on when the task opened and closed, IAW AFI 23-302, para., 1.20.2. Appendix 2, Report Number 4.

2.4.6.3 Vehicle misuse Investigation. The contractor shall initiate, document, follow-up and file misuse reports/investigations for misuse where government vehicles are involved. Immediately notify FD of suspected misuse. The contractor shall forward reports/investigations to the FD within 10 workdays of contractor notification of misuse for review. The contractor shall ensure all reported incidents of misuse are thoroughly investigated and corrective action was taken as necessary. Appendix 2, Report Number 4.

2.4.7 Scheduled Vehicle and Equipment Maintenance Program

2.4.7.1 The contractor shall establish a scheduled maintenance program that includes Preventative Maintenance and Inspections (PM&I) and Special Inspections, at regular intervals to maintain a safe and serviceable fleet to achieve an overdue rate of zero monthly (IAW T.O. 36-1-191). Equipment PM&I will be conducted on an annual basis for equipment items identified in OLVIMS. The process includes the use of OLVIMS to schedule vehicles for maintenance four weeks in advance of due dates, generate monthly overdue reports and produce a weekly no-show listing to the FD for any missed appointments. Failure of the unit(s) to produce vehicles at the scheduled time for maintenance will not be held against the contractor; however, the contractor shall notify the government of overdue status. The contractor shall report difficulties in obtaining vehicles to the FD for resolution on the first business day of each week, IAW AFI 23-302, 1.11, 10.3.2.2. Appendix 2, Report Number 5.

2.4.7.2 Corrosion Control over and above regular scheduled preventative maintenance is needed for PAFB and CCAFS. This requirement is identified as a separate labor hour/job CLIN The contractor will provide a list of vehicles/equipment with recommended priority for government approval and to facilitate corrosion control. During scheduled maintenance, the contractor shall identify corrosion control measures that are necessary for a vehicle and is to report it to the government technical representative. It will be at the government’s discretion how the vehicle is repaired. The contractor shall meet with the government’s technical representative at least weekly to discuss/priortize vehicle/equipment repair.

2.4.7.3 Provide on-site scheduled maintenance for vehicles and equipment that due to design or immobility, cannot economically be delivered to the maintenance facility.

2.4.7.4 Transport vehicles and equipment to and from vehicle maintenance that are not suited for over-the-road operations when they are located over a quarter mile from the maintenance facility.

2.4.8 Operator/Records/Licensing/Training (OR&L/Training) The contractor shall:

2.4.8.1 Be responsible for licensing and maintaining motor vehicle operator records for assigned military and civilian personnel authorized to operate Air Force owned, rented, or leased motor vehicles. OR&L is operational from 0700-1600, Monday – Friday. The contractor shall establish and maintain driver records, IAW AFI 24-301, para 4.4.

2.4.8.2 Provide vehicle instructor training to qualified 45 SW unit operators, includes tenants.

A list of training instructor candidates, the type of vehicles they are trainers for and their grade will be submitted to the contractor as required. The contractor will request background checks from Security Forces using the individuals AF Form 1313, Drivers Record, as a source document, IAW AFI 24-301, 4.5.3.1.

2.4.8.3 Manage the Licensing modules of OLVIMS, Central Automated Fleet Information System (CAFIS) and provide vehicle-licensing services for authorized personnel. Backup files and all system records on a weekly basis and store at an alternate safe government facility/location.

2.4.8.4 All Government Motor Vehicle Operators Identification Cards, AF Form 2293, shall be laminated by the contractor unless providing a license for deployments.

2.5 VEHICLE AND EQUIPMENT MAINTENANCE MANAGEMENT

2.5.1 The contractor shall perform Vehicle Maintenance Management IAW T.O. 36-1-191, AFI 23-302, and AFI 23-302, AFSPCSUP.

2.5.1.1 Attend and participate in meetings related to Vehicle Operations and Maintenance as requested by the FD.

2.5.2 To ensure the safety of customers, the contractor shall prevent customers and visitors from entering or loitering in all areas where vehicle and equipment maintenance is being conducted/performed.

2.5.3 The contractor shall maintain a Time Compliance Technical Order (TCTO) Log and accomplish all TCTO’s and service bulletins.

2.5.4 Meet all HQ AFSPC/A4RMM performance standards, to include Mission Capable Standards (MC) Contractor will be granted 30 calendar-day grace period to commence implementation of any new or revised performance standards set forth by HQ USAFSPC/A4RMM. Current standards are as follows:

Fleet Vehicle In-Commission rate 90% Special Purpose 90% General Purpose 90% 463L Equipment 85% Fire Trucks 85% Refuelers 85%

2.5.5 Perform 100% outgoing quality assurance inspections on all emergency vehicles and vehicles which receive annual inspections, scheduled inspections, accident repairs, and repairs that involve safety items (i.e. brakes, steering and front end alignment). Vehicle Fleet Manager (VFM) or Vehicle Management Superintendent (VMS) will determine the percentage of quality assurance inspections performed on all repair actions conducted outside the criteria identified in the prior statement in a local operating instruction.

2.5.6 Establish and manage Material Control IAW (AFI 23-302, 5.1 and all sub categories).

2.5.7 Identify, order, establish marking identification procedures and maintain required tools and shop equipment to meet the maintenance requirements of assigned vehicles and equipment. Maintain tool kits, tool boxes, and assigned equipment in a safe and serviceable condition at all times IAW T.O. 34-1-3, Inspection and Maintenance of Machinery and Shop Equipment.

2.5.8 Maintain current equipment and tool inventory list. This list will include the equipment authorization inventory data for tool kit inventories and toolbox inventories. Accomplish inventories annually for tool crib and semiannually for composite/individual tool kits. Government tools and equipment are provided in as is where is condition IAW FAR 45.

2.5.9 Maintain all Test, Measurement and Diagnostic Equipment (TMDE) provided by the Government. Monitor/schedule (TMDE) equipment for calibration and certification as required by applicable directives. Maintain a current calibration schedule display board or an automated program. Turn in TMDE to Laboratory when due calibration or other local government approved source.

2.5.10 Perform mobile maintenance for disabled government vehicles and equipment within the Permissible Operating Distance (POD) within 1 hour of notification mobile maintenance will be dispatched and within 4 hours after normal duty hours.

2.5.11 The contractor shall track/maintain a mobile maintenance log that contains at a minimum the following: Vehicle or Equipment Registration Number, Miles, Hours, Kilometers (M/H/K), date and time request was received, location, deficiency, name and organization of person requesting service and date and time repair was completed.

2.6. QUALITY CONTROL PROGRAM. The contractor shall develop a proactive Quality Control Program for measuring and attaining quality of performance under this contract. The contractor’s Quality control Program shall explain the manner in which the contractor shall ensure all requirements are being accomplished in accordance with the compliance documents of this PWS and industry standards, to include as a minimum documented procedures for control of documents, control of records, internal audits, monitoring and measurement of processes, control of nonconforming product, corrective action and preventive action. A sustaining focus throughout the Quality Control Program shall be the attainment of continuous quality improvement. The program shall emphasize deficiency prevention over deficiency detection. The contractor shall demonstrate a concerted effort in improving its Quality Control Program to prevent unsatisfactory performance from consistently recurring in any area and to ensure unsatisfactory performance is addressed and rectified in a timely manner.

2.6.1 Quality Control Plan (QCP). The contractor shall maintain a Quality Control Plan describing the Quality Control Program to ensure the requirements of this contract are provided as specified. The QCP shall include :

2.6.1.1. The contractor shall develop performance metrics. Describe how metrics are to be used by contractor personnel to ensure potential problems or deficiencies are identified before they result in unsatisfactory contract performance. The metrics shall be linked to performance objectives in the service summary (SS). They shall be derived from data that can be readily collected and repeated, distinguish between desirable and undesirable results, show trends, and easily understood. The contractor shall review metrics for validity as needed and identify deviations, reasons for deviations, and recommendations for adjustment. The contractor shall team with government personnel to modify performance metrics and associated thresholds to reflect the current status of the program, as required.

2.6.1.2. Provide and maintain a procedure matrix for contractor processes. The contractor’s Quality Program shall include the preparation of standard operating procedures for each phase of work conducted under the contract.

2.6.1.3. Describe how contractor processes change to continually improve performance.

2.6.1.4. Provide a process for recording the results of inspections, corrective actions and preventive actions taken. The contractor shall document and track all non-conformances/deficiencies and corrective actions applied. The contractor shall determine trends of non-conformance and effectiveness of corrective action. All documentation will be made available to the government. The contractor shall provide acceptable cause and corrective action to government identified non-conformances/Corrective Action Requests (CAR).

2.6.1.5. Provide a process to establish and maintain accountability of Government Furnished Property (GFP) IAW FAR 45.

2.6.1.6. Provide provisions to update and revise the QCP during the performance of the contract

2.6.1.7. Provide an internal audit process to ensure deficiencies are identified and corrected.

2.6.1.8. Provide a customer satisfaction process to ensure customer concerns/complaints are documented, validated, corrective action implemented and timely feedback given.

2.6.2 Nonconformance Reporting. The contractor shall:

2.6.2.1. Track all non-conformances/deficiencies and corrective actions applied,

2.6.2.2. Determine trends of non-conformance and effectiveness of corrective action.

2.6.2.3. Provide acceptable cause and corrective action to government identified non-conformances/deficiencies.

2.7 Document, Data and Records Availability/Control. The contractor shall make quality program documentation and data available to the Contracting Officer or government representative for review. Documentation shall include but not be limited to training/certification records, results of inspections and audits, nonconformance data, corrective and preventive action records. All documentation, records, and schedules, as described in this PWS, that are the responsibility of the contractor are the property of the government and shall remain so upon termination or completion of this contract. The contractor shall keep these items current. Documentation records shall be turned over to the government on completion of the contract. All records (except those containing classified information or those deemed proprietary) are subject to the Freedom of Information and Privacy Act. All records disposition and responsibilities must be IAW AFI 37-138, Records Disposition Procedures and Responsibilities.

2.8 Mobility Deployment, Disaster Preparedness, Exercises, and Contingencies, and Host-Tenant/Interservice Support Agreements

2.8.1 Contractor shall update, comply and support activation and exercise of mobility and contingency plans provided on the Federal Technical Data Solutions (FedTeDs) website at www.fedteds.gov and Host-Tenant/Interservice Support Agreement Plans also available at FedTeDs.

2.8.2, The contractor shall provide bus services in support of launch operations. Activities include transportation to and evacuation of launch complexes during any phase of launch operations.

2.8.3 The contractor shall provide services to support base, local, or national commitments up to and including a declared war that would generate surge requirements. These services shall be provided 24 hours a day, 7 days a week as required for the duration of the contingency. Surge requirements beyond the capability of the contractor may be augmented by the government at its option when it perceives that mission accomplishment is endangered. The CO shall advise the contractor of the required level of effort verbally and follow up with a written change to the contract.

2.8.4 Respond to Wing exercises and provide FD a written after actions report on areas requiring VOMS participation. Exercises include, but are not limited to the following scenarios: terrorist attack, mobility, major accident response, natural disaster (hurricane), and power and communications outages. This effort shall be included as part of the price of the contract.

2.9 PERSONNEL Contract Project Manager (CPM). The contractor shall provide a CPM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO/FD, and QAP.

2.9.1 The CPM/alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

2.9.2 The CPM/alternate shall be available during normal duty hours within 30 minutes to meet on the installation with government personnel designated by the CO/FD and QAP to discuss problem areas. After normal duty hours the CPM or designated alternate shall be available within 1 hour to meet on the installation with government personnel designated by the CO.

2.9.3 The CPM and alternate must be able to read, write, speak, and understand English.

2.9.4 Employees. The government reserves the right to restrict the employment under this contract of any contractor employee, or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

2.9.5 Contractor personnel shall present a clean neat appearance and be easily recognized as a contractor employee. Employees shall wear a uniform with contract logo and individual name. When transporting visiting dignitaries a blazer with white shirt and tie shall be worn, if requested by protocol or other authority. The Project Manager, Vehicle Management Manager, and Vehicle Operations Manager may wear non-uniform clothes with an appropriate badge, identifying company and employee's name.

2.9.6 The contractor shall ensure that all employees have current and valid professional certifications as required in operation of their duties.

2.9.7 Vehicle operations drivers and vehicle maintenance technicians must have a current Commercial Driver’s Licenses (CDL) for operating appropriate vehicles off base/installation and U.S. Government Motor Vehicle Operator Identification Card (AF Form 2293) for the type vehicle/equipment they will be operating. A sufficient number of vehicle operators shall have CDL licenses indorsed to transport hazardous and other materials to meet base requirements. All fuels personnel that operate government-furnished refueling vehicles with a gross vehicle weight rating (GVWR) of 26,000 pounds or more shall have a valid Florida commercial driver license with endorsement code "X". NOTE: Government-owned vehicles shall not be -used to train or test contractor employees to obtain commercial driver licenses.

2.9.8 The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval.

2.9.9 The contractor is cautioned that off-duty military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. This could adversely affect the contractor's ability to perform. Their absence at any time shall not constitute an excuse for non-performance under this contract.

2.10 SECURITY

2.10.1 The contractor shall comply with the DOD 5200.2-R, Personnel Security Program.

2.11 PHYSICAL SECURITY

2.11.1 The contractor shall safeguard all government property provided for contractor use. At the close of each work period, government equipment, vehicles, facilities, support equipment, and other valuable materials shall be secured.

2.11.2 Key Control. To ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel, the contractor shall not duplicate keys issued by the government. The contractor shall ensure procedures for lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented. Lost keys shall be reported immediately to the FD/QAP and the contracting officer notified. Additionally, the FD or designated representative shall have/maintain a master key to all of the VOMS facilities to include access to vehicle keys.

2.12 SAFETY

2.12.1 Requirement: The contractor is responsible for providing a safe and healthful work environment for contractor employees and shall perform all operations in a safe manner. The contractor shall establish and implement a safety program that provides protection from injuries to Government personnel, Contractor personnel and members of the general public, and damage to government facilities, systems and equipment. The safety program shall comply with all applicable Federal, Air Force, PAFB and CCAFS regulations and requirements. The safety program shall be fully documented and auditable in a formal Safety Plan.

2.12.2 Program: The contractor shall establish and manage a comprehensive safety operation program. This program includes industrial safety and operations monitoring for the resolution of unsafe acts or conditions. The program provides for prompt and thorough investigation and reporting of accidents or "near misses/close calls" and for surveillance of hazardous operations performed by the Contractor’s employees and the approval of hazardous operating procedures and deviations, in conjunction with 45 Space Wing review and approval. Appendix 2, Report Number 6.

2.12.3 Operational Safety

The contractor shall develop and implement a process for assessing hazards of contractor activities and protecting personnel and property from exposure to these hazards. The process shall provide for appropriate hazardous operation surveillance, review of hazardous procedures, and assessment of risks associated with deviations from procedures or safety and health requirements. The assessment results and surveillance activities shall be auditable by the government.

The contractor shall conduct and document an operational safety assessment of all high risk, first time operations and submit the assessment to 45 SW/SE for review. The contractor shall support government audit and surveillance activities of contractor plans, procedures, and processes when deemed necessary by the government. These audits and surveillances will provide understanding and insight of processes and procedures that have been identified as critical, out of control, or have the potential for impact to future launch activities. Appendix 2, Report Number 7.

Industrial Safety

The contractor shall conduct safety inspections of all assigned facilities on an annual basis. More frequent inspections may be required based on the specific hazards associated with the facility. The inspections shall be formally documented and all findings tracked to closure. Qualified safety professionals shall perform inspections. The inspection program and data shall be auditable by the government.

2.12.5 Injury Reporting All injuries, damage and close calls resulting from contractor activities shall be investigated and have appropriate corrective action taken. All mishaps meeting the criteria for class A through D mishaps as defined in AFI 91-204 shall be reviewable by the Air Force. All close calls with the potential to have been a type A through D mishap shall be reviewable by the Air Force at its discretion. All anomalies including OSHA recordable mishaps of the contractor personnel (including first aid requirements) or damage to non-contractor owned property or equipment caused by the contractor action or in-action, shall be verbally reported 45 SW/SE customer provided points of contact (POC) within four (4) hours. Electronic or hard copy of each report shall also be submitted to customer provided addressees lists within four (4) hours. The contractor shall prepare and provide a monthly Safety Statistics Report to 45 SW/SEG. The contractor shall not cause any OSHA recordable injuries or illness to non-contractor personnel resulting from the Contractor action or inaction. Appendix 2, Report Number 8 and 9.

2.13 Environmental Considerations

2.13.1 Requirements. The contractor is responsible for complying with all federal, state, Air Force, and local rules and regulations, all applicable environmental regulatory permits and all current 45 SW Management/Operating Plans to ensure environmental compliance at all times in the performance of operations under this contract. The contractor shall demonstrate compliance with all changes to rules and regulations during the contract period. The contractor shall complete all appropriate training necessary to meet the requirements of all environmental programs. The Air Force will provide web-based environmental training not specific to Federal and or State license/certification requirements. The contractor shall be responsible for ensuring all employees obtain and maintain necessary certifications and training. The 45 SW Environmental Office is the single point of contact with all regulatory agencies concerning Air Force issues such as: regulatory interpretation, compliance reporting, inspections, and spills or releases. The contractor shall attend and provide necessary coordination and technical support for regulatory and Air Force inspections/audits. The contractor shall perform pre-inspections of contractor operated sites/systems prior to scheduled regulatory inspections.

2.13.2 Notifications. Notify PAFB Command Post (494-7001) immediately upon discovery of any actual or suspected sabotage or security breach, or any suspicious incident, involving the drinking water system. AF must provide notification to the State warning point within 2 hours of discovery, IAW FAC 62.555.350(10)(a). (CDRL XXXX)

2.13.3 Hazardous and Controlled Waste Management The contractor shall;

Manage all hazardous, non-hazardous, industrial and universal wastes in accordance with all applicable federal, state, local and Air Force policies, regulations and laws.

Manage hazardous waste accumulation sites within the contractors area of responsibility, and ensure that all new and existing waste streams have been identified, in accordance with the 45 SW OPLAN 19-14, Waste Petroleum Products and Hazardous Waste Management Plan, and all applicable policies, regulations, and laws. Appendix 2, Report Number 10.

Notify 45 SW Environmental Office of all changes in hazardous waste activities including, but not limited to, waste stream process modifications, the location or relocation of accumulation sites, and names of accumulation site managers and alternates. Ensure that all employees who are responsible for hazardous waste management activities receive annual hazardous waste training and, where applicable, have job descriptions that meet the requirements of 40 CFR 265.16 and AFI 32-7042, paragraphs 2.6 and 1.10.1.11 respectively. All hazmat employees (this includes all employees associated with hazardous waste) must receive the appropriate level of DOT training. Contractor personnel required to be trained/qualified per the identified requirements at contract start date. As of 1 Oct 08 the contractor can use the 45 SW website for their annual update training.

2.13.4 Petroleum Tanks/Systems and Spill Prevention Control and Countermeasures (SPCC). The contractor shall notify 45 SW Environmental Office if any of the following conditions apply to contractor operations. Contracting Officer’s approval required prior to implementation of affected operations. Manage state regulated and non-state regulated petroleum tanks/systems directly associated to assigned facilities and operations in accordance with FAC 62-761, FAC 62-762, 40 CFR 280, 45 SW OPLAN 19-14, 45 SW Comprehensive Emergency Management Plan (CEMP) 10-2 Volume II (currently titled 45 SW Full Spectrum Threat Response (FSTR) Plan 10-2, Vol II) and all applicable policies, regulations, and laws at mainland sites. Maintain all associated documentation on-site and in a current status for review during regulatory and Air Force inspections. All petroleum containers 55 gal or greater are subject to SPCC requirements. Ensure that any spill/leak/release of petroleum product is reported IAW 45 SW CEMP 10-2 Volume II (currently titled 45 SW Full Spectrum Threat Response (FSTR) Plan 10-2, Vol II) and 45 SW OPLAN 19-14. Coordinate and get approval from the AF environmental function prior to commencement of any changes or modifications to petroleum tank systems. Manage and inspect all applicable petroleum storage tanks and or oil storage containers directly associated to assigned facilities and operations in accordance with the SPCC requirements specified in 40 CFR 112 and 45 SW CEMP 10-2 Volume II (currently titled 45 SW Full Spectrum Threat Response (FSTR) Plan 10-2, Vol II) and the regulated petroleum tank requirements of FAC 62-761, FAC 62-762. Applicable Contractor personnel shall meet all SPCC training requirements.

2.13.5 Air Program The contractor shall comply with all requirements in the Title V Air Operating Permit for those facilities assigned to and/or operations performed by the contractor. The contractor shall:

Maintain and provide usage data to meet AF Air Emissions Inventory requirements as identified in the Air Emissions Inventory Guidance document for stationary sources at Air Force installations.

Maintain material usage logs daily for all permitted activities. Log entries shall include days of non-activity. Provide logs monthly to 45 SW Environmental Office. Notify 45 SW Environmental Office prior to introducing any new emission sources not currently included in the Title V permit. New emission sources shall not be operated prior to issuance of Construction Permit. Appendix 2, Report Number 11.

Manage, store and track hazardous materials to avoid exceeding the Risk Management Program threshold quantities identified in the 40 CFR Part 68.

2.13.6 Environmental Impact Analysis Process. The contractor shall provide enough detailed information on all work requests (AF Form 332) for the Government to accomplish a proper environmental analysis and assessment of environmental impacts of the proposed action in compliance with NEPA, 32 CFR 989 and 45 SW Instruction (SWI) 32-7002. The Air Force Environmental Planning Function may request the contractor to submit a completed AF Form 813. Alternatives to each action (work request) must be identified on the AF Form 813. The contractor shall receive, maintain and comply with final approved EIAP documentation prior to expenditure of funds for the requested action in accordance with 32 CFR 989, and 45 SWI 32-7002. Appendix 2, Report Number 12.

2.13.7 Environmental Release Notification, Response and Clean-Up The contractor shall follow all spill notification and response procedures established in the 45 SW CEMP 10-2 Volume II (currently titled 45 SW Full Spectrum Threat Response (FSTR) Plan 10-2, Vol II) and 45 SW OPLAN 19-14. The contractor shall discontinue use of all leaking/damaged equipment until it is repaired.

2.13.7.1 Manage all hazardous/nonhazardous or petroleum contaminated wastes resulting from spill cleanups in accordance the 45SW OPLAN 19-14.

2.13.8 Emergency Planning and Community Right to Know Act (EPCRA) Contractor shall provide chemical usage and storage records for each calendar year for all assigned facilities and activities associated with contract operations. Contractor shall comply with request from the government for the data and contractor shall input data into electronic database provided by the government. Appendix 2, Report Number 13.

2.13.9 Hazardous Material Management. The contractor shall participate as requested by the 45 SW Hazardous Material Management Process (HMMP) Team IAW AFI 32-7086, Chapter1. The contractor shall;

Enroll in and comply with the requirements of the 45 SW HAZMAT Pharmacy program, AFI 32-7086, Chapter 2, section 2.5, paragraph 2.5.5, AFSPC Supplement to AFI 32-7086 and the 45 SW HAZMAT Guide.

Ensure all sub-contractors comply with HAZMAT management requirements identified herein.

Operate and comply with the requirements of the designated Air Force HAZMAT authorization and tracking system, currently Enterprise Environmental, Safety, and Occupational Health-Management Information System (EESOH-MIS), website http://www.eesho-mis.com/site/do/home, to manage the receipt, storage, issue, inspection, and distribution of all HAZMAT.

Develop and implement an aggressive HAZMAT reduction/elimination program.

Comply with the designated HAZMAT barcode system to track all HAZMAT from purchase to disposal. The 45 SW HazMart, 45 CES, will provide the Barcodes for this contract due to anticipated limited usage.

Comply with all conditions of use identified on approved AF Form 3952, Chemical Hazardous Material Request/Authorization, this form is within the EESOH-MIS application. The contractor shall maintain and input electronically an inventory listing of all HAZMAT used or stored in the work area, and maintain only limited quantities of HAZMAT in the work area turning in excess HAZMAT as soon as possible for reuse or redistribution. The contractor has 90 days from contract award to comply with AF Form 3952 requirements.

Manage Class I and II Ozone Depleting Substance (ODS) requirements in accordance with AFI 32-7086, Chapter 4 and the 45 SW ODS Management Plan.

2.13.10 Pollution Prevention. The contractor shall participate in the 45 SW Recycling Program. The program recycles all paper; cardboard, plastic bottles and aluminum drink containers, glass, used oil filters, and toner cartridges. The contractor shall:

Comply with all requirements of the Air Force Green Procurement Program (GPP) and 45 SW GPP Plan (45 SW OPLAN 32-7080) to include purchasing recycled content products, energy star products, water efficient and bio based products and ensure construction projects for contractor facilities comply with these requirements.

Maintain a continuous program for identifying any pollution prevention opportunities at facilities and in processes associated with contractor operations.

Comply with the 45 SW Integrated Solid Waste Management Plan (ISWMP).

Seventy five percent of all vehicles (excluding ATVs and Marine vessels) will be alternately fueled with E85 to comply with Alternate Fueled Vehicle (AFV) requirements for Greening the Government through Federal Fleet Management and Transportation Efficiency.

2.13.11 Environmental Safety and Occupational Health Management System (ESOHMS) The contractor shall comply with the requirements of the 45 SW ESOHMS. The contractor shall provide all necessary information and support to the 45 SW ESOHMS coordinator and cross-functional team so environmental aspects and impacts can be assessed for contractor-operated facilities/processes. The contractor shall ensure all employees receive initial government provided training within 90 days of employment and annual ESOHMS refresher training. All training shall be documented and maintained for the duration of the contract. Contractor environmental representative shall actively participate in the ESOHMS Cross-Functional Team. Appendix 2, Report Number 14.

2.13.12 Contract Environmental Representative: The contractor shall appoint in writing a primary and alternate Environmental representative for the contract. The contractor shall ensure all employees are aware of the Environmental representative and that individual’s responsibilities. The Environmental Manager shall be directly responsible for coordinating compliance with Federal, State, local, Air Force and 45 SW requirements. The Environmental POC shall, at a minimum, ensure compliance with Hazardous Waste Program requirements (including hazardous waste handling, storage, and disposal); ensure compliance with all environmental permits if applicable; ensure compliance with hazardous materials management requirements; and coordinate the remediation of regulated substances (lead, asbestos, PCB transformers, etc.) if applicable.