Exhibit D - APPA Levels.pdf
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- Attached to
- WVU Athletics Venue and Parking Lot Cleaning
- Solicitation number
- RFP202690000709
- Issued by
- West Virginia
About this file
This file is an APPA (Association of Physical Plant Administrators) cleanliness standards exhibit prepared for the West Virginia University Department of Intercollegiate Athletics' custodial and cleaning services contract. The exhibit establishes five standardized levels of facility cleanliness, ranging from Level 1 (Orderly Spotlessness) representing the highest standard to Level 5 (Unkempt Neglect) representing the lowest acceptable condition. Each level defines specific performance indicators across multiple cleaning dimensions, including floor and base molding appearance, dust and dirt accumulation on vertical and horizontal surfaces, fixture condition and functionality, washroom standards, lighting maintenance, and trash container management. The standards provide objective, measurable criteria that contractors must meet when performing custodial services for WVU Athletics venues and parking lots, with the scoring system using lower numerical values to indicate higher cleanliness levels.
The APPA framework serves as the performance measurement tool for evaluating service quality throughout the contract term. By establishing these five distinct cleanliness tiers with detailed indicators, the university can clearly communicate expectations to bidders and contractors while providing a consistent basis for monitoring compliance and assessing whether cleaning standards are being maintained. This standardized approach eliminates ambiguity regarding acceptable cleanliness conditions and enables objective evaluation of the contractor's performance during the contract period. The exhibit does not specify pricing, contract duration, renewal options, or other contractual terms, as it functions solely as a technical specification document defining the quality standards that the selected cleaning firm must achieve and maintain.
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APPA's Five Levels of Clean
The following is a summary of key indicators for each of APPA’s five levels of cleanliness. The lower the score higher the level of cleanliness.
Level 1—Orderly Spotlessness indicators
• Floors and base molding shine and/or are bright and clean; colors are fresh.
• There is no buildup in corners or along walls.
• All vertical and horizontal surfaces have a freshly cleaned or polished appearance and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints. Lights all work and fixtures are clean.
• Washroom and shower fixtures and tile gleam and are odor free. Supplies are adequate.
• Trash containers and pencil sharpeners hold only daily waste and are clean and odor free.
Level 2—Ordinary Tidiness indicators
Same as Level 1 with the following exceptions
• There can be up to two-days worth of dust, dirt, stains, or streaks on floors and base molding
• Dust, smudges, and fingerprints are noticeable on vertical and horizontal surfaces
Level 3—Casual Inattention indicators
• Floors are swept or vacuumed clean, but upon close observation, there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.
• There are dull spots and/or matted carpet in walking lanes. There are streaks or splashes on base molding.
• All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges, and fingerprints. Lamps all work and fixtures are clean.
• Trash containers and pencil sharpeners hold only daily waste and are clean and odor free.
Level 4—Moderate Dinginess indicators
• Floors are swept or vacuumed clean, but are dull, dingy, and stained. There is a noticeable buildup of dirt and/or floor finish in corners and along walls.
• There is a dull path and/or obviously matted carpet in the walking lanes. Base molding is dull and dingy with streaks or splashes.
• All vertical and horizontal surfaces have conspicuous dust, dirt, marks, smudges, and fingerprints.
Lamp fixtures are dirty, and some lamps (up to 5 percent) are burned out.
• Trash containers and pencil sharpeners have old trash and shavings. They are stained and marked.
Trash containers smell sour.
Level 5—Unkempt Neglect indicators
• Floors and carpets are dull, dirty, scuffed, and/or matted. There is a conspicuous buildup of old dirt and/or floor finish in corners and along walls. Base molding is dirty, stained, and streaked. Gum, stains, dirt, dust balls, and trash are broadcast.
Exhibit D
• All vertical and horizontal surfaces have major accumulations of dust, dirt, smudges, and fingerprints, all of which will be difficult to remove. Lack of attention is obvious.
• Light fixtures are dirty with dust balls and flies. Many lamps (more than 5 percent) are burned out.
• Trash containers and pencil sharpeners overflow. They are stained and marked. Trash containers smell sour.
File details come from the government source that posted it. Updated .