Exhibit A3 - Scope of Services Hope Coliseum.pdf

Exhibit A3: Scope of Services – Hope Coliseum

All services requested pursuant to this RFP are to be awarded to ONE Supplier.

A. Basic Janitorial Services:

Below are the service requirements to provide complete custodial and cleaning services for all WVU home men’s and women’s basketball and other events at the Hope Coliseum. The Supplier must furnish the following, including but not limited to, all cleaning supplies, materials, paper and soap products, labor, labor supervision, tools and equipment necessary to provide for the complete cleaning services at Hope Coliseum. The Supplier shall maintain a clean and safe environment through the Agreement Term while maintaining or exceeding WVU Modified APPA Level II cleaning standards.

B. Onsite Management An onsite manager and minimum staff of three (3) must be present for custodial services one (1) hour prior to the opening of the gates for public admission or two and one-half (2- 1/2) hours prior to game tip-off, whichever is earlier, during the game, and after the game for post-game arena cleaning. Supplier will submit proposed staffing plan for home events.

All staff working onsite during the event must have a logoed, collared shirt representing the Supplier’s company as well as full length pants with solid color, not jeans, no holes, no rips or tears, no distinguishable markings and the preferred color is khaki. The selected Supplier must submit their uniform for prior approval to WVU prior to beginning services.

The onsite manager must be reachable by radio for the duration of the event, from pre-event arrival until post-event departure. The onsite manager must coordinate with the WVU Athletics Department for radio pick-up prior to each season. All radios and related equipment must be returned within seventy-two (72) hours of the conclusion of the last home event or a replacement cost of $1,000 per missing radio and additional costs for missing equipment will be deducted from the following invoice. The Supplier’s onsite manager for all men’s and women’s basketball events shall coordinate all of game day activities with the WVU Facilities Management Hope Coliseum custodial supervisor and, if needed, the Athletic Facilities staff before, during and after each home game or event.

Supplier shall submit the name and qualifications of the onsite manager at least thirty (30) days before the beginning of each team season during the Term of this Agreement. The onsite manager is subject to review and approval of the athletic department. The Supplier shall maintain a clean and safe environment through the Agreement Term.

C. Employee Acceptance by WVU

WVU will be the sole judge of the efficiency and acceptability of each janitorial employee’s performance while on site. WVU reserves the right to require the Supplier to remove any janitorial personnel from further duty at WVU facilities, without cause and without the right to recover damages by such janitorial employee or by the Supplier. The Supplier shall promptly remove and replace an individual janitorial employee when requested to do so by

WVU.

D. Cleaning Supplies

1. Supplier shall supply all cleaning supplies, including but not limited to, mops, buckets, sweepers, brooms, vacuums, disinfectants, cleaning and polishing products, to maintain clean and safe facilities at the Hope Coliseum, including but not limited to the concourse and arena areas.

2. Supplier shall provide liners for all trash and recycling containers on the concourse at Hope Coliseum.

3. WVU reserves the right to approve or reject any product or liner at any time.

Environmentally sustainable products are preferred. Safety data sheets (SDS) must remain onsite for all products used.

E. Venue Cleaning Services (overview)

1. Supplier must provide appropriate staff to clean all areas of Hope Coliseum before, during and after all men’s and women’s basketball games and other events.

2. Responsible areas include the arena (this includes individual telescopic, padded seats as needed), concourse, vomitories, tunnels, gates and gates vestibules entrance / exit points, loge suites and loge/ledge seating. WVU Facilities Management staff will handle all other areas, including restrooms and club spaces.

3. Supplier may also be responsible for events such as Commencement, concerts, etc.

that do not fall under the direction of WVU Athletics Department functions. This includes all outside rentals. Pricing will be negotiated per event.

F. Hope Coliseum Cleaning

1. Remove all trash from seating area, press row locations, arena, concourse, gates, vomitories, tunnel area, behind telescopic seating and other locations as directed by

WVU.

2. All trash in the arena must be picked up and removed within twenty-four (24) hours following all home games or events. The arena must be mopped within seventy-two

(72) hours following each home game or event. If there is an event held the following day, the arena must be mopped prior to opening gates for the following event.

3. Remove all single stream recyclables from recycling containers located at each vomitory and separate recyclables from waste and move to WVU provided recycling dumpsters.

4. Remove all trash from seating area, concourse, concourse cans, and entry vestibules at each gate. Clean concourse and empty all trash receptacles before reaching an overflow level, to maintain a clean and safe environment. Place all trash in WVU provided dumpsters. Clean all concourse trash receptacles including interior, exterior, and top following each event.

5. Provide special attention to all fixed seating surfaces, corners, leading edges, step riser and vertical surfaces directly behind all fixed seats in the arena, ensuring they are clean and free of debris

6. Provide in-game services such as sweeping, mopping, etc. as required to ensure all concourses are clean, safe, and free of any spills or debris.

7. Clean any vertical surfaces of condiment spills, liquid spills, etc. prior to the start of all home games.