Attch2_Exh_G_21F7300 PWS.pdf

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PERFORMANCE WORK STATEMENT

Missile Defense Agency (MDA) Integrated Research & Development for Enterprise Solutions (IRES)

Contract Number: HQ079617D0001

Task Order Title:

Engineering Web Services (EWS)

Task Order Number: HQ085721F7300

Period of Performance: 1 April 2021–31 March 2023

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Performance Work Statement Revision History

Version Mod Date Revision / Change Description Original Basic Task

Order 25-Sep-20 N/A

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Table of Contents

Contents Table of Contents

1.0 Purpose

2.0 Background

3.0 Scope

3.1 Operations and Sustainment of EWS Enclave and M&S Center

3.2 Quad Maintenance

4.0 Service Summary Items

5.0 Contract Data Requirements List (CDRL)

5.1 CDRL Tailoring ............................................................. Error! Bookmark not defined.

6.0 Milestones

7.0 Government Property (GP) / Government Furnished Property (GFP) / Government Furnished Information (GFI) / Contractor Acquired Property (CAP)

7.1 In addition to the any GP associated with IRES Contract Statement of Objectives (SOO), paragraph 6.0, the following GP is applicable to this task order: None

7.2 In addition to the GFP identified on IRES Contract Attachment 5, the following GFP is applicable to this task order: None

7.3 The following GFI is applicable to this task order:

7.4 All CAP and GFP shall be managed under the terms and conditions associated with task order 18F8900 – Government Property Management

8.0 Special Requirements

9.0 Applicable Documents

EWS Critical Information Reporting Requirements (CIRR) Memorandum

10.0 Statement of Objectives and Outcomes

10.1 Task Order Administration

10.1.1 Task Order Management................................................ Error! Bookmark not defined.

10.1.2 Objective: Enterprise Task Order Support ..................... Error! Bookmark not defined.

10.1.2.1 Enterprise Management ..................................................... Error! Bookmark not defined.

10.1.2.2 Performance Management ................................................. Error! Bookmark not defined.

10.1.2.3 Functional Organizational Support .................................... Error! Bookmark not defined.

10.1.3 Task Order Award and Modification ................................. Error! Bookmark not defined.

10.2 Task Order Management & Operations

10.2.1 Mission and Performance Assurance

10.2.2 Procurement Services Support

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10.3 Cybersecurity

10.3.3 Cybersecurity Labor (PPWP) ............................................... Error! Bookmark not defined.

10.4 Operations & Maintenance (O&M)

10.4.1 EWS and M&S Center Operations, Maintenance and Sustainment

10.4.2 EWS Project Management

Objective: The Contractor shall perform full life-cycle EWS Project Management for designated EWS projects, including but not limited to:

10.4.5 Complete the Collibra project (MST 10.6.1) begun under 19F7300

10.4.6 Personnel travel in support of this objective at the government’s direction to address requirements such as emergency break/fix repairs at extension sites or other high priority items as identified by the government

10.4.7 Provide limited support to the Other Than Collateral (OTC) project, including Asset Management, Configuration Management, and Account Management. The purpose of this requirement is to provide limited budget and scope to address immediate needs while any additional, larger contract actions can be worked

10.4.8 Operational enhancements and upgrades. (PPWP) Upgrade, enhance, and refresh hardware and software to increase current capabilities above the established EWS enclave and M&S Center baseline

10.4.9 Medium Hardware Enhancements and Upgrades. (PPWP) Develop solutions requiring the upgrade, enhancement, and refresh of hardware to increase or improve current capabilities above the established EWS enclave and M&S Center baseline. This PPWP can be executed up to 10 times

10.4.10 Large Hardware Enhancements and Upgrades (PPWP) Develop solutions requiring the upgrade, enhancement and refresh of hardware to increase or improve current capabilities above the established EWS enclave and M&S Center baseline. Address capabilities that require numerous purchases for multiple lower price items or high value items such as a high-end data store with a storage server-level capability or a Cisco network switch. This PPWP can be executed up to 10 times

10.5 Configuration/Asset/Knowledge/Customer Management

10.5.1 Configuration Management

Objective #4: The Contractor shall perform configuration management for the EWS mission systems and capabilities. Areas covered include:

10.5.2 Asset Management

10.5.3 Knowledge Management

10.5.4 Customer Management

10.6 Risk Management

Objective #1: The contractor shall perform Risk Management by assisting in the identification of mission and non-mission risks and opportunities within the 7300 Task Order PWS to assure Concurrent Test, Training, and Operations (CTTO) mission success, to include:

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1.0 Purpose

Operate, sustain, and manage the Engineering Web Services (EWS) enclave and the Modeling and Simulation (M&S) Center.

2.0 Background

IRES predecessor task orders:

• IRES Task Order 18F7300 Modeling and Simulation Web Services (EWS) and System

Post Flight Reconstruction (SPFR)

• IRES Task Order 19F7300 Engineering Web Services (EWS) and System Post Flight

Reconstruction (SPFR)

This Task Order will also follow the System Engineering and Integration requirements identified in the following IRES Task Order:

• IRES Systems Engineering and Program Integration (SE&PI)

Work under this task order will be performed at the following locations.

• Schriever AFB, CO

• Colorado Springs, CO

• Redstone Arsenal, AL

• Huntsville, AL

• Georgia Tech Research Institute, GA

• John Hopkins University/Advanced Propulsion Laboratory, MD

• Moorestown, NJ

• McClain, VA

• Dahlgren, VA

• Other extension sites in Continental United States (CONUS) locations as identified by the

Program Manager

3.0 Scope

Perform operations, sustainment and management activities for the M&S Center located on Schriever AFB at the Missile Defense Integration and Operations Center (MDIOC) Building 720 Quadrant (Quad) 2400 and for the EWS enclave. Work with the IRES Systems Engineering (SE) & Program Integration (PI) task order to ensure effective integration across the program.

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3.1 Operations and Sustainment of EWS Enclave and M&S Center

• Provide Mission Unique Equipment (MUE) system operations, sustainment, and management to include change and Configuration Management (CM), customer management preventative maintenance, systems administration, cyber security, asset management, hardware/software refresh, system check-out, and break/fix activities.

• Sustain the EWS network, research, and initial design and implementation for the modernization of the EWS. The EWS will support MDA/DE/S associated web services, End-to-end Digital Integrated System-level Simulation (EDISS), and other M&S digital activities.

3.2 Quad Maintenance

Manage the operations, maintenance, certification and accreditation, CM and access control, , physical security, communication networks, computing systems, software licenses, and synchronize hardware/software upgrades of the M&S Center Quad 2400 and MDA/DE/S Quad 2400 tenants.

4.0 Service Summary Items

5.0 Contract Data Requirements List (CDRL)

The point of delivery for all CDRL products, except as noted in Exhibit C, is the MDA ECaRT system. The Contractor shall deliver all such products by saving and profiling them in ECaRT, with the appropriate notification of delivery letter transmitted electronically to the Government’s Data Management Office. Reference Exhibit C for specific CDRL delivery instructions.

Contract Data Requirements List (CDRL) Identification

Task CDRL DID Title Description

10.1.1.1 C001 DI-MGMT-

81861/T

TO HQ085721F7300:

Integrated Program Management Report

Tailored IPMR for formats 1, 5, 6 & 7 only that contain the content and relationships required for the electronic submissions.

10.1.1.1 C002 DI-MISC-

80508B/T

Task Order

HQ0785721F7300:

Task Order Status Report, [month ending]

Provides significant accomplishments, issues, concerns, lessons learned, and risks associated with the task order.

10.2.1.10 C004 DI-MISC-

80508B/T

Task Order

HQ085721F7300:

Assessment and Accreditation Documentation

This CDRL shall contain the documentation required to support C&A activities: Risk Management Framework (RMF) Packages, FISMA Report, DITPR Report, Vulnerability Scan and Compliance Reports, Page | 7

Accreditation Boundaries Report, Boundary Protection Configurations, BMDS RMF Comprehensive Package, DR/COOP IT Quarterly Tabletop and Annual Exercise Scenarios/Test Plan Packages generated under this Task Order.

10.4.1.2 C005 DI-MISC

80508B

Task Order

HQ085721F7300:

Maintenance, Spare & Asset Report

Identifies type, location, and frequency of recurring sustainment activities, the sparing methodology used in establishing a “Recommended Spares Requirement List,” and the identification of licensing, maintenance agreements, and renewal documentation of hardware and software assets.

10.4.1.2 C006 DI-MISC

80508B

Task Order

HQ085721F7300:

Operational Support Documents: Technology Refresh Plan

The Technology Refresh Plan takes into account the formally documented current state of the hardware necessary to execute business functions, deliver services, and maintain the logical relationships between customers, partners, and suppliers. Primarily, this superset will contain the system architecture, the storage architecture, and the network architecture across the enterprise as well as recommended prioritized technical refresh.

6.0 Milestones

PWS Paragraph(s) Activity Date / Days after

Contract (DAC)

10.1.1.1 Integrated Baseline Review 90 Days after award

7.0 Government Property (GP) / Government Furnished Property (GFP) / Government Furnished Information (GFI) / Contractor Acquired Property (CAP)

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7.1 In addition to the any GP associated with IRES Contract Statement of Objectives (SOO), paragraph 6.0, the following GP is applicable to this task order: None

7.2 In addition to the GFP identified on IRES Contract Attachment 5, the following GFP is applicable to this task order: None

7.3 The following GFI is applicable to this task order:

• EWS connectivity drawings

• RACI Matrix

• Tiered Services List

7.4 All CAP and GFP shall be managed under the terms and conditions associated with task order 18F8900 – Government Property Management.

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8.0 Special Requirements

In addition to the Special Requirements identified in IRES Contract SOO, paragraph 7.0, the following are applicable to this task order:

• This task order shall be executed IAW the MDA Security Classification Guidance up to the classification level of TOP SECRET/SCI/SAR with Formerly Restricted Data (FRD) handling requirements, No Foreign (NO FORN), and North Atlantic Treaty Organization (NATO) SECRET. A limited number (maximum 2-3 individuals) of appropriately eligible cleared positions are required to perform this work and to provide regular status to MDA/DE/S.

• Personnel performing IA functions must obtain one of the certifications required for their position category or specialty and level. Refer to Appendix 3 of 8570.01-M for further implementation guidance. (See attached for certificate list, or refer to http://iase.disa.mil/iawip/Pages/iabaseline.aspx)

9.0 Applicable Documents

In addition to the directives and regulations identified in the IRES Contract SOO, paragraph 8.0, the following are applicable to this task order:

Title Originator Missile Defense Agency (MDA) Systems Engineering Plan (SEP) 3.1 MDA/DE Missile Defense Agency (MDA) Modeling and Simulation (M&S) Intended Uses Description Document

MDA/DE

Director of Engineering (DE) Organization and Functions Manual MDA/DE Modeling and Simulation Center Security Operating Procedure (SOP) MDA/ESI Engineering Web Services (EWS) Configuration Control Board (CCB) Charter

MDA/DES/ OPS

EWS Critical Information Reporting Requirements (CIRR) Memorandum

MDA/DES/OPS

EWS RACI Matrix MDA/DES EWS Tiered Services List MDA/DES Special Publication (SP) 800-53 Revision 5 DOI/NIST Missile Defense Agency (MDA) Manual 5200.08-M, Procedures for Protection of Critical Program Information, Mission Critical Functions, and Critical Components within the Missile Defense Agency

MDA

Department of Defense (DoD), Earned Value Management System Implementation Guide

DOD

Missile Defense Agency (MDA), Instruction 5004.01-M: Ballistic Missile Defense System Integrated Baseline Reviews

MDA

National Counterintelligence and Security Center, Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities, Version 1.4

NCSC

Committee on National Security Systems, Instruction 1253: Security Categorization and Control Selection for National Security Systems

CNSS

http://iase.disa.mil/iawip/Pages/iabaseline.aspx

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Title Originator Department of Defense, DI-MGMT-81644B: DoD Architecture Framework Documentation

DOD

10.0 Statement of Objectives and Outcomes

10.1 Task Order Administration

This PWS section contains the scope, objectives and outcomes to provide Task Order) administration and management within the integrated framework of the IRES contract. This PWS element includes both Task Order specific and IRES contract scope required to manage and administer Task Orders.

10.2Task Order Management & Operations

10.2.1 Mission and Performance Assurance

Objective #1: The contractor shall perform Program Control to provide an EVMS; associated Control Account Management and Scheduling common tools, training, standards, and resources; and contract wide Portfolio and Project Management common tools, training, standards, and resources. Outcomes:

1. Deliver an EVMS which provides Task Order required IPMR formats and IBR/BR artifacts.

2. The Task Order IMS are structures for integration into the contractor’s IIS.

Portfolio/Project management practices enable technical consistency and cost effectiveness while providing an adaptable framework for planning, managing, and completing projects for a broad range of tasks and missions.

Objective #2: Facility Operations. The contractor shall execute facility administrative activities for the M&S Center, such as access control, coordinating and scheduling meetings, coordinating projection capabilities for meetings, developing, maintaining, and providing access to MKO Portal folders. Outcomes:

1. Coordinate across other IRES task orders and with vendors and other government customers, to facilitate, and provide access control to the M&S Center footprint for personnel not permanently authorized within the footprint. (e.g. facility inspections, cleaning crews, VIP visits, project-related visits and inventory activities)

2. Perform conference and Video Teleconference (VTC) room scheduling and publish the reservation results.

3. Set up classified and unclassified VTCs.

4. Report to the MDIOC Service Desk when classified and unclassified printers are not operational and facilitate paper and toner replacements.

5. Ensure the "Unclassified Sensitive/CUI/Proprietary Information" recycle bins are serviced through the MDIOC Service Desk.

6. Perform cubicle CM by tracking and reporting cubicle seating assignments.

Objective #3: Security Operations. The contractor shall perform security management functions for M&S Center to ensure compliance with MDIOC, MDA, and DoD standards.

Outcomes:

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1. Demonstrate a repeatable cycle of security system auditing and investigation of anomalous activity.

2. Maintain and manage open storage certification requirements. Provide guidance to occupants on the Security Classification requirements. Receive, generate, and reproduce classified material up to the SECRET classification.

3. Perform duties as the Security Assistant as defined in the 2400 Security Standard Operating Procedure (SOP). Coordinate for the Security Manager with Missile Defense Agency Security Department (MDA/EIR) Security Personnel of all physical and information security issues and tasks. Develop, maintain, and train SOP documentation in accordance with the standard MDA/EIR procedures.

4. Perform block captain activities in accordance with latest government SOP.

5. Perform safe management to include inventories and maintenance of safe combinations.

6. Conduct physical security and export control activities.

10.2.2 Procurement Services Support

Objective #1: The contractor shall provide procurement service functions in an accurate and timely manner which meet the needs of the Task Order. Outcomes:

1. Maintain a procurement capability and system that supports the procurement needs and provides a minimum weekly status of procurements to stakeholders.

2. Purchase supplies and equipment in accordance with the IRES Supply Chain Risk Management Plan including an authorized suppliers list for critical systems.

10.2.3 Support SSI Tracking and Reporting

Objective #1: Support TO 7300 SSI Tracking and Reporting. Outcomes:

1. Develop and maintain EWS Activities and Tasks Schedule (SSI #5).

2. Support the tracking, reporting and improvement of other TO 7300 SSIs

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10.3 Cybersecurity

Objective #1: The Contractor shall provide full cybersecurity services and support, in accordance with DoD and MDA policies for reporting and best practices implementation for the EWS enclave, to include:

1. DoD’s Risk Management Framework (RMF) and DoDI 8510.01

2. Assessment and Authorization (A&A), to include the elevation of EWS to M-M-M categorization in CY2021

3. Approval lifecycle and renewals of the EWS Authorization to Operate (ATO)

4. Enterprise Mission Assurance Support Service (eMASS) (~1500 Artifacts)

5. Plan of Action and Milestones (POA&M)

6. Controls Validation Testing (CVT)

7. Computer Network Defense (CND), to include Incident Response

8. Boundary protection enforcement, verification and auditing, to include all EWS Ports, Protocols and Services (PPS)

9. Security Technical Implementation Guide (STIG) compliance

10. DoD/Cyber Command Task Orders (CTO) compliance

11. Continuous Monitoring and Reporting and coordination with MDA CERT, to include IAW

CTO M17-017

12. Security Information and Event Management (SIEM), to include ArcSight connector alignment with the MDA CERT(~1400 Hosts)

13. Host-Based Security System (HBSS), to include IAW CTO M17-017 (~700 Hosts)

14. Assured Compliance Assessment Solution (ACAS) (~1400 Hosts), to include IAW

TASKORD 20-0020

15. ePolicy Orchestrator (ePO) and Endpoint Security (ENS), to include alignment with

MDA/IC as required, to include IAW CTO M17-017 and TASKORD 16-0043 FRAGO 5

16. Continuous Monitoring and Risk Scoring (CMRS) (~1400 Hosts)

17. Scanning and Patching, to include prioritization and support for any waivers and exemptions

18. Information Assurance Vulnerability Management (IAVM) and remediation

19. Identity Management, User Account Management and Privileged User Management, to include training and certification compliance, enforcement and auditing (~280 Accounts)

20. Security Log management and auditing (~1400 Hosts)

21. Cyber terrain analytics (e.g. RedSeal) (~46 Hosts)

22. Protection of all MDA-identified Critical Program Information (CPI) and Critical

Technologies (CT) to the standards required in DoDI 5200.39

23. Security administration is provided to comply with applicable DoD, MDA, and local security directives, policies, procedures, and instructions for physical security and for the safeguarding of BMDS controlled and classified information, to include proper document marking, classification, storage, accountability, transmittal, and destruction.

24. Identify, report and respond to critical events (infractions, violations, or compromises) involving the loss of an ATO or loss of EWS data as determined by MDA/EIR (Program Protection) (SSI #8)

25. As required, support development activities for security classification caveat changes such as Formerly Restricted Data (FRD), Restricted Data (RD), Critical Nuclear Weapon Design Information (CNWDI) and NATO

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26. Cybersecurity Scorecard reporting

27. Cybersecurity Concept of Operations

28. Gather Software Assurance artifacts for the maintenance of the EWS Software Assurance

Heat Map IAW MDA PM-16 (New to the PWS)

29. Removable Media Waivers and Data Transfer Requests

30. Compliance with EWS Critical Information Reporting Requirements (CIRR) (SSI #7)

31. Cybersecurity training for EWS users for reinforcement of MDA Cybersecurity Policies

32. Assess change requests and customer requirements for cybersecurity alignment IAW

DoD/MDA/EWS Policies Develop and maintain EWS Activities and Tasks Schedule. The contractor will remain Cybersecurity SMEs for the EWS enclave. As new requirements and tools are selected for implementation (e.g., DISA, MDA, EWS, etc.), training will be required.

33. Develop and maintain EWS Activities and Tasks Schedule (SSI #5). See Word BOE Assumption M.

10.4 Operations & Maintenance (O&M)

10.4.1 EWS and M&S Center Operations, Maintenance and Sustainment

Objectives: The Contractor shall plan, coordinate, and perform operations, maintenance, and sustainment of the EWS Enclave and the M&S Center, to include:

1. Network management, monitoring, to including coordination with Task Order HQ079618F8003 as required

2. Proactive and corrective maintenance, upgrades and configurations for all relevant devices (~80 network devices)

3. Technology refresh, both hardware and software

4. Break/fix service restoration

5. Engineering services as required (for example, CRQ review, QOS checks, etc)

6. Reserved

7. Operating System (OS) builds, to include Windows builds for workstations, servers and

VMs (~30 per month)

8. Core services check out and monitoring on all EWS systems (~15 systems)

9. Reserved

10. System maintenance and respond to break fix activities on core service systems (~15 systems)

11. Helpdesk and user support (~280 accounts)

12. Account Management to include account requests, tracking, maintenance, review, and removal, thereby ensuring 100% users have appropriate access privilege and 100% validity of user accounts. Document status in the monthly TOSR (CDRL C002) (~280 accounts).

13. Account builds, set permissions, and provide account management to include set passwords, delete accounts, and modify accounts (~280 accounts)

14. Maintain Windows physical, virtual, VDI, and server images (~4 images)

15. Resolve STIG/IAVM/CTO notices to maintain cyber compliance (~1400 hosts)

16. Maintain Public Key Infrastructure (PKI) and RSA management (~280 accounts)

17. Coordinate with other IRES Task Orders for the execution of EWS projects (TO 8003)—

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18. Daily system status check and network monitoring on all EWS network devices (~80 devices)

19. Respond to break fix activities for network related issues (~80 network devices)

20. Ensure network devices are up to date on STIG requirements and up to date IOS version in order to maintain cyber compliance (~80 devices)

21. Develop and maintain Maintenance and Spares report and Technical Refresh Plan CDRLs

004 and 005 for EWS.

22. Serve as a facilitator between the Government and the RECS contract for A/V services in the 2400 quad.

23. Document and execute maintenance plans, schedules, and performance expectations

(CDRL C005).

24. Develop sparing methodology based upon mission criticality, frequency of use, acquisition lead-time, and vendor support criteria (CDRL C005).

25. Monitor approved spare levels and recommend procurement action to replenish stock.

Report availability data in the monthly TOSR (CDRL C002 and C005).

26. Prioritize automation of patching and other maintenance activities.

27. Investigate, obtain government approval, and implement a Linux patching automation tool(s) and ensure the workforce is trained and proficient in the operation of the selected tool(s).

28. Core Hours Break/Fix Response. Respond to degradations/failures within 2 business hours (0700-1700 MST M-F as outlined in the Jacobs Accounting Periods calendar) and within 1 business day provide an estimated timeline associated with service restoral. Demonstrate minimal impact to mission while repair activities are initiated, conducted, and completed.

Incidents occurring outside of core hours shall be worked the following business day. A summary of degradations/failures, to include the response times and a root-cause analysis, shall be documented in the monthly TOSR (CDRL C0002).

Availability is defined as the time during core business hours that an EWS Core System/Service or Network Node properly and fully performs its intended and designed to function and purpose, and is active, accessible, usable, manageable, and maintainable.

Decrements to the availability percentage excludes planned and approved outages for a specific system, service or network node, and excludes successful failovers where the redundancy/backup design of the system/service or network node allows EWS users to experience no mission impact (SSI #8).

EWS Core Systems/Services are those identified systems and services required for EWS operations, user access, and overall system functionality. EWS Network Nodes are those identified network nodes required for EWS system, service and user connectivity and communication. The list of EWS Core Systems/Services and Network Nodes are specified and maintained by the Government as either Tier 1, Tier 2 or Tier 3 for availability criteria.

29. Coordinate all EWS Task Order fixes according to RACI matrix (GFI) with other IRES Task Orders and/or EWS contractors

30. Comply with EWS Critical Information Reporting Requirements (CIRR) as outlined in the EWS CIRR Memorandum (SSI #7)

31. Reserved.

32. Reserved

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33. Develop and maintain EWS Activities and Tasks Schedule (SSI #5). See Word BOE Assumption M.

34. Maintain and refresh hardware, software, and current capabilities in accordance with industry best maintenance practices ensuring an appropriate mix between proactive and corrective maintenance, repair, and replacement to maintain availability of systems, equipment, and networks. Document and execute maintenance plans, schedules, and performance expectations (CDRL C005).Develop sparing methodology based upon mission criticality, frequency of use, acquisition lead-time, and vendor support criteria (CDRL C005). Monitor approved spare levels and recommend procurement action to replenish stock. Report availability data in the monthly TOSR (CDRL C002 and C005).

35. Support 2 monthly maintenance windows (1600-2200 Mountain Time, 2 times per month + 7 months in PoP with additional maintenance window)

36. A lease for an IRES person to have an assigned seat in the TOPS facility is required.

10.4.2 EWS Project Management

Objective: The Contractor shall perform full life-cycle EWS Project Management for designated EWS projects, including but not limited to:

1. Perform, coordinate, and support all project phases including Concept, Plan, Define, Design, Implement, and Closeout.

2. Develop and maintain project plans, schedules, and Requirements Traceability Matrixes (RTMs).

3. Identify project requirements, tasks, task owners, critical paths, assumptions, constraints, dependencies, and risks.

4. Provide a minimum weekly project status.

5. Initiate project change requests and provide EWS CCB representation.

6. Coordinate project plans, schedules, status, changes, and downtime requests amongst project stakeholders and other Task Orders such as Task Orders 8700 and 8003.

7. Coordinate and obtain necessary approvals for projects and tasks as required, such as ISSM, AO, CIO, or DX approval.

8. Develop and maintain EWS Activities and Tasks Schedule (SSI #5).

9. Execute and monitor projects following standard IRES methodology

10.4.5 Complete the Collibra project (Begun under 19F7300)

10.4.6 Personnel travel in support of this objective at the government’s direction to address requirements such as emergency break/fix repairs at extension sites or other high priority items as identified by the government.

10.4.7 Provide limited support to the Other Than Collateral (OTC) project, including Asset Management, Configuration Management, and Account Management. The purpose of this requirement is to provide limited budget and scope to address immediate needs while any additional, larger contract actions can be worked

10.4.8 Operational enhancements and upgrades. Upgrade, enhance, and refresh hardware and software to increase current capabilities above the established EWS enclave and M&S Center

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10.4.9 Medium Hardware Enhancements and Upgrades. Develop solutions requiring the upgrade, enhancement, and refresh of hardware to increase or improve current capabilities above the established EWS enclave and M&S Center baseline.

10.4.10 Large Hardware Enhancements and Upgrades. Develop solutions requiring the upgrade, enhancement and refresh of hardware to increase or improve current capabilities above the established EWS enclave and M&S Center baseline. Address capabilities that require numerous purchases for multiple lower price items or high value items such as a high-end data store with a storage server-level capability or a Cisco network switch.

10.5 Configuration/Asset/Knowledge/Customer Management

Objective #1: For all tasks under 10.5, support TO 7300 SSI Tracking and Reporting.

10. Develop and maintain EWS Activities and Tasks Schedule

10.5.1 Configuration Management

Objective #1: The contractor shall provide configuration management, quality assurance, and mission assurance contractual requirements, to include:

1. Manage EWS and OTC asset configurations in accordance with the IRES Configuration Management Plan (CDRL TO8002 C022) and the EWS CCB Charter.

2. Assure the quality EWS and OTC Configuration Management activities is in accordance with the IRES Quality Assurance Program Plan (CDRL TO8002 C020) and the EWS CCB Charter.

3. Provide quality assurance inspections/activities at the MDIOC and TDC as part of the CRQ implementation process prior to CRQ close-out, as required.

4. Develop and maintain EWS Activities and Tasks Schedule (SSI #5).

Objective #2: The contractor shall produce and deliver Program Data to ensure the products and services provided under this Task Order utilize established integrated processes and practices that are standardized across the IRES contract, to include:

1. Track and deliver all Task Order CDRLs on time and with accurate information.

2. Solicit and track customer satisfaction with the services and products delivered in this Task

Order.

3. Collect and share Task Order lessons learned, best practices, and accomplishments with the

COTR, ACOTR, other government stakeholders, and IRES workforce.

4. Utilize the IRES Process Asset Library (PAL) to integrate IRES CM processes enterprise-wide.

5. Ensure core IRES processes, as well as tailored processes for this Task Order are AS9100 compliant.

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Objective #3: The contractor shall provide facility and equipment configuration control, to include:

1. Document and implement a mechanism for recording, tracking, and reporting the status of Configuration Items (CIs).

2. Examine, evaluate, and monitor baseline hardware and software to maintain version control integrity.

3. Schedule and facilitate a weekly CCB meeting. Develop agenda, take and maintain minutes, track actions items and retain CCB artifacts for each CCB.

4. Maintain positive CM control for all facilities, cabling, systems, operating procedures, and assets.

5. Develop and provide baselined systems artifacts (e.g. Interface Control Documents, Network Interface Control Documents, schematic, functional system overlay and architectural drawings compliant with DoDAF v2.0, etc.) that clearly diagram and articulate the system or components performance, function, and physical attributes and functional relation between parts, subsystems, and systems. Maintain baselined system artifacts in a common repository commonly accessible EWS stakeholders.

Objective #4: The Contractor shall perform configuration management for the EWS mission systems and capabilities. Areas covered include:

1. Information Technology (IT) systems

2. Audio Visual (AV) systems (for distribution in 2407)

3. EWS Network connectivity (coordinate with Task Order HQ079618F8003)

4. Existing mission capabilities

Objective #5: The contractor shall perform Mission Assurance and Safety that promote and enforce safe and sustainable work practices to prevent personnel injury, damage to property or harm to the environment, risk management, and quality assurance, to include:

1. The quality of Task Order activities is assured in accordance with the Quality Assurance Program Plan (CDRL Task Order 8002 (C020).

2. Task Order activities are performed in accordance with the Mishap Prevention and Safety Plan (CDRL Task Order 8002 (C024) to prevent personnel injury and property damage.

3. Task Order activities are performed in accordance with the Environmental Program Plan (CDRL Task Order 8002 (C023) to prevent harm to the environment and maximize sustainable practices.

10.5.2 Asset Management

Objective #1: The contractor shall provide compliant asset management services of assets (equipment, hardware, and software), from initial receipt to final disposition and maintain an auditable inventory, to include:

1. Ship and receive equipment for projects, testing, and exercises worldwide.

2. Maintain records and logs of property received, transferred, allocated, held, and disposed.

3. Develop and maintain processes for managing and tracking IT asset, license, and maintenance life cycle, from procurement to retirement.

4. Coordinate property transfers; conduct periodic property inventories; and prepare reports of

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5. Perform monthly and yearly audits.

6. Complete warranty requests as required.

7. Manage and maintain currency on all licensing, maintenance agreements, and renewal documentation of hardware and software assets.

10.5.3 Knowledge Management

Objective #1: The contractor shall maintain and update the EWS knowledge base, improve workflow, form automation, and improve the overall EWS customer experience, to include:

1. Provide assistance to EWS staff and customers on the use and content of the knowledge base, and relationships to other processes and management systems

2. Provide, populate, train stakeholders, and maintain knowledge management capability for the EWS portals on classified and unclassified user environments

3. Reserved

4. Perform process monitoring and refine process policies, procedures, and tools

5. Evaluate operation and performance of process tools and the overall health and effectiveness of the process.

6. Provide support for continuous improvement for IRES and Government initiatives.

10.5.3.1 Knowledge Management

The contractor shall maintain and update the EWS knowledge base, improve workflow, form automation, and improve the overall EWS customer experience, to include:

1. Provide technical expertise to advise the government and assist with day-to-day execution and operations on data architectures, information libraries and archives, physical and electronic storage of data, data mining capabilities, business processes, privacy act, and records management program.

2. Provide SharePoint site administration for EWS customer and internal team pages.

3. Provide SharePoint development and work-flow development

4. Make suggestions and implement tool improvements for overall appearance and performance of the EWS SharePoint hierarchy

5. Assist the Government in defining the solution approaches; identifying assumptions, constraints, risks and issues; defining users and system interfaces; improving tool functionality; and creating custom work flows.

6. Develop Knowledge Management (KM) organization-level tools and enhancements for processes and documentation in accordance with IRES and Government KM/Configuration Management (CM) plans, policies and procedures.

7. Responsible for executing a knowledge management strategy, curating and promoting knowledge, and maintaining knowledge management systems and content for EWS.

8. Work cross-functionally to expand EWS' knowledge management program

10.5.4 Customer Management

Objective #1: The contractor shall onboard new EWS customers and coordinate the maintain current EWS customers in order to enhance the overall EWS customer experience, to include:

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1. Coordinate all phases of the EWS customer pipeline to include initial onboarding briefings and supporting documentation.

2. Schedule and facilitate new customer meetings as required. Develop agenda, take and maintain minutes and track actions items and for each new customer meeting.

3. Provide process descriptions, training, templates, and guidance to the EWS customer and EWS team as required.

4. Coordinate requirements for the EWS customer.

5. Collect all required information for the planning, execution, and maintenance of EWS customer requirements.

6. Communicate progress of EWS customer requirements with the EWS customer and EWS

Program Manager.

7. Report EWS customer closeout requirements to EWS Program Manager.

8. Collect EWS customer lessons learned, best practices, statistics, results, and customer feedback.

10.6 Risk Management

Objective #1: The contractor shall perform Risk Management by assisting in the identification of mission and non-mission risks and opportunities within the 7300 Task Order PWS to assure Concurrent Test, Training, and Operations (CTTO) mission success, to include:

1. Task Order risks are managed in accordance with the IRES Risk Management Plan (CDRL Task Order (8002 C021).

Objective #2: Support TO 7300 SSI Tracking and Reporting.

1. Develop and maintain EWS Activities and Tasks Schedule