Attachment L-3 Past Performance Questionaire.pdf

Attachment L-3 Past Performance Questionnaire

Complete one set of letters and forms for each Past Performance reference. Additional space or blank pages may be added to answer any question.

Transmittal Letter to Accompany Present/Past Performance Questionnaire

Contract Name: CHARLES Attn: Alice Pursell, Contracting Officer Mail Code: BR NASA Johnson Space Center 2101 NASA Parkway Houston, TX 77058 Email address: JSC-CHARLES@mail.nasa.gov

You are also encouraged to email the questionnaire(s).

The information contained in the completed Past Performance Questionnaire is considered sensitive and cannot be released to us, the Offeror. If you have any questions about the acquisition or the attached questionnaire, your questions must be directed back to the JSC point of contact identified above. Thank you for your timely assistance.

Sincerely, (Company Official)

FROM:

SUBJECT: Present/Past Performance Questionnaire for CHARLES:

We are currently responding to NASA Johnson Space Center’s (JSC’s) Request for Proposal (RFP) for the CompreHensive Aircraft Readiness, Lifecycle, Engineering, and Support (CHARLES) contract. This RFP requires Offerors to identify customers and solicit their response regarding our performance and optionally, the performance of the proposed executive manager.

We are providing present and past performance data for the past 5 years to NASA JSC relating to our performance/ the performance of the proposed executive manager identified on contract ___________________ (contract name/number/proposed executive manager name). The RFP instructs that we provide our customers with the attached questionnaire and requests that you provide requested data and submit it by 1:30 PM Central Time May 27, 2022 directly to:

Offeror Identification

Please provide the following information:

1. Contractor/Proposed executive manager Name Information Company:

Proposed executive manager:

Division:

Mailing Address:

2. Contract Number:

3. Contract Type:

4. Product/Service Description:

5. Contract Award Date:

6. Period of Performance (basic and any options):

7. During this contract period of performance, this firm was the: Prime Contractor Significant Subcontractor Team Member Other (please describe):

What percentage of the Total Contract Value for this contract did the firm/proposed executive manager manage/ perform, and what is the Total Contract Value? Percentage of work performed by contractor ___________; percentage of work managed or performed by the proposed executive manager____________; total contract value ___________

8. Does a corporate or ownership relationship exist between the contractor being evaluated and your organization? No Yes – If yes, please describe the relationship:_______________________

Delete the above question for proposed executive manager inquiries.

9. Unusual contract features or conditions:

Past Performance Evaluation

Based on your knowledge of the contract/proposed executive manager identified above, please provide your assessment of how well the contractor/proposed executive manager performed on each of the following questions. It is very important to keep in mind that only performance in the past 5 years is relevant.

Please rate the contractor as described below in the following technical, schedule, contract management and cost performance, and general areas.

Excellent (E) – Of exceptional merit, exemplary performance in a timely, efficient and economical manner, very minor (if any) deficiencies with no adverse effect on overall performance.

Very Good (VG) – Very effective performance, fully responsive to contract requirements;

contract requirements accomplished in a timely, efficient, and economical manner for the most part, only minor deficiencies.

Good (G) – Effective performance, fully responsive to contract requirements; reportable deficiencies, but with little identifiable effect on overall performance.

Satisfactory (S) – Meets or slightly exceeds minimum acceptable standards, adequate results;

reportable deficiencies with identifiable, but not substantial, effects on overall performance.

Poor/Unsatisfactory (P) – Does not meet minimum acceptable standards in one or more areas;

remedial action required in one or more areas; deficiencies in one or more areas which adversely affect overall performance.

Not Applicable – Contractor not required to provide the service or product indicated.

NOTE: IF PAST PERFORMANCE INFORMATION ON PROPOSED EXECUTIVE MANAGER IS BEING

REQUESTED, MARK N/A FOR THOSE QUESTIONS NOT APPLICABLE TO THE EXECUTIVE MANAGER

Technical Performance Category N/A P S G VG E

1. Overall performance in planning and controlling the program

2. Overall quality of technical services and support

3. Compliance with technical requirements and performance standards in providing safety and mission assurance support and services

4. Insight in understanding customer requirements and priorities

5. Initiative in identifying and resolving unforeseen technical and schedule problems (causes, impacts, and resolutions)

6. Surveillance, and management of major/critical subcontractors

7. Contractor’s ability to correct performance deficiencies

8. Ability to use metrics and other tools to accurately measure and track program

9. Record in demonstrating a thorough understanding of the nature of the work required and the disciplines required to accomplish them

10. Record in identifying and mitigating risks

11. Effectiveness of technical training program

Additional space or blank sheets may be added to answer any question.

12. Please give a short narrative as to why you chose the adjective you did for the 11 areas above, especially for those answers that are other than “satisfactory.”

13. Other particular strong/weak points of contractor’s technical performance.

Schedule Performance Category N/A P S G VG E

1. Ability to provide a qualified workforce to fulfill schedule requirements

2. Content, accuracy, and timeliness of technical reports

3. Adherence to task schedules

4. Timeliness and accuracy of cost and business reports

5. Record in completing technical tasks/milestones, deliverables within established schedules

Contract Management And Cost Performance N/A P S G VG E

1. Adherence to estimated costs and contract cost targets

2. Ability to effectively plan efforts, provide realistic cost and schedule estimates, etc.

3. Ability to forecast and control costs

4. Ability to submit accurately and timely financial reports and credible forecasts of future resource requirements

5. Rate the degree of monitoring/guidance required in contract administration

6. Contract change order management (discuss contractor commitment to negotiate and implement contract changes in a timely manner)

7. Rate the contractor’s record in effectively selecting and managing subcontractors

8. Rate the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction

9. Rate the contractor’s record in reacting quickly and adjusting staffing levels and make-up to meet changing requirements

10. Performance in managing problems and implementing corrective actions

11. Overall effectiveness in communications, including lines of authority and reporting relationships

12. Rate the contractor’s record in complying with safety, health, and environmental procedures/requirements

13. Record in establishing and maintaining an effective quality assurance program and meeting quality improvement requirements

14. Contract Value:

Initial Value Current/Final Value

Estimated Cost $______________ $______________

Fee/Fee $______________ $______________

Total Value $______________ $______________

Briefly describe any change(s) from original contract value:

15. Was there a cost overrun/under-run? No Yes – If yes, what was the magnitude? Please explain:

16. Does the contract have ceilings rates? No Yes – If yes, what are the rates?

17. Has the contractor exceeded the rates? No Yes – If yes, please explain:

19. Has the contract been partially or completely terminated for default or convenience?

If yes, please explain the reason for termination. (i.e., inability to meet cost or delivery schedules, performance, etc:

18. If an award/incentive fee type contract, percent of available fee earned ______%

20. What has been the executive manager turnover rate for this contract? _____________________

21. Approximately how many people were/are employed under this contract? ______________

22. Was it a union workforce? _____________________________

23. Were/Are there disagreements between the company and its non-union employees that affected contract performance? If yes, please provide details:______

24. Were/Are there disagreements between the company and its union employees that affected contract performance? If yes, please provide details: ______

RESPONDENT INFORMATION

1. Name of evaluator: _________________________________________________________

2. Position title: ______________________________________________________________

3. Agency/Company Name: ___________________________________________________ Mailing Address: _______________________________

Telephone Number:_______________________________

Facsimile Number: _______________________________ E-Mail Address: _______________________________

4. Your role in the program/contract:

5. Length of involvement in this program/contract: _____________________

6. Date questionnaire completed: _______________________

Attachment L-3 Past Performance Questionnaire